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Outdoor Headquarters Complaints & Reviews

Outdoor Headquarters / Fraudulent Company


I wish I had looked at this website before attempting to do business with My situation sounds similar to many others who have submitted complaints about this company. I attemted to order a pair of Danner hiking boots and I choose outdoor because it would have saved me $10 bucks. Big Mistake. The website looks good. Who would think that a "company" selling outdoor equipment would be fraudulent. Well this one is. After placing my order, I never recieved an email confirmation. after a week of checking my email I began to call. Same thing every time. Run...

Outdoor Headquarters / Non Receipt/Attempting to get Refund


Ordered LaCrosse boots from Outdoor Headquarters on 12/6/2009 expected by 12/22 for Christmas. Status never changed from pending. Emailed numerous times trying to get info/status update only to be totally ignored. They billed my credit card immediately yet never to this date 1/6/2010 have I received the boots or any response from the 6 to 7 inquiries I sent. I contacted my credit card company 12/31/09 and filed a dispute to have my account credited and have them help me get a refund. Very poor business practices. Non existant customer service department. Now their site shows as closed for maintenance...sounds like they are shafting many people!! Buyer Beware doing any business with this company.

Outdoor Headquarters - Georgia / Georgia BBB


Listen up everyone of you victims of this ### of a company...I was also a victim of these crooks...I stumbled upon this website after a month of frustrating calls, emails..wellyou all know the deal. I found a posting here that directed the reader to contact the GA BBB, which I did, and the money was refunded back in my account in three days after I filed my complaint with them. I have been getting a lot of responses in my inbox, and I revisited the GA BBB website to see how many more complaints have come in since Dec. 3. Increase from 43 to a whopping 101!!! Keep 'em coming folks! Un...

Outdoor Headquarters - Georgia, Blakely / fraud


I too am one of the victims of these dishonest ###. I ordered a pair of boots from them on November 9 . and only after my many emails to them went unanswered, did I bother calling their customer service line..only to be directed to a voice mail box by a very smooth professional sounding voice...when I got there it was full, as it has been every single day for two weeks! I tried calling their sister company, Home Headquarters-also in Blakely, and it was the same deal all over again! I did some detective work, and found that this, as well as Outdoor Headquarters, was owned by BSLR...

Outdoor Headquarters / Rocky Boots


I ordered Rocky Boots on 11-9-2009, and still have not received them. I placed numerous phone calls and send many e-mails - with no response from Outdoor Headquarters. Do not do business with this company.

Outdoor Headquarters - Georgia, Blakley / never rec'd a pair of durango boots ordered 10-11-09


I originally ordered a pair of durango boots on 10-11-09. After they didn't arrive as expected I emailed the company. They responded and said the boots were backordered and would ship out on 10-29-09. I sent another email on 11-09-09 when this date came and went. They replyed that the backorder was extended to 11-13-09. Hearing nothing I again emailed on 11-29-09 asking them to cancel the order and refund my visa. No responce. On 11-30-09 I called the 800 number only to get an answering machine. Left a message explaining I was cancelling the order and to please call me or email me to let...

Outdoor Headquarters / Terrible customer service


Horrible customer service. Danner gave them a credit so that they would give me a refund, and they refused. I talked to an extremely rude man who told me that he would charge me 50% to "restock". Not only was he extremely rude/uncooperative/loud, HE WAS THE OWNER. I asked to speak to someone who could speak to me more nicely, he told me no one else could help me, he was the owner. He proceeded to hang up on me. There are many other stores out there. Cabelas for example has always been helpful.