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ontoDVD Complaints & Reviews Sorted by Most Reviews

ontoDVD / Quality & Service

Ri
Nov 29, 2014

I sent VHS tapes to be copied onto DVD. The results were pretty awful. I know that the quality of the VHS tapes was not good, but I didn't expect further deterioration in quality. Annoyed, I called OntoDVD to request a refund. The person I spoke too, Callum, refused and virtually accused me of wanting free DVDs, or of copying them and sending the originals back for a refund. Despite being outraged at this accusation, I reluctantly agreed to return the DVDs on the understanding that they would refund or replace them with better quality versions (if they accepted that they were not good...

ontoDVD / Do not use Ontodvd

Al
May 18, 2013

I would strongly advise anyone to avoid using ontodvd. In summary: • It took 10 months to do the work I paid for them to do and in the end all I got back was by original tapes and an external drive (which I provided) with nothing on it. I paid £350 to ontodvd to receive nothing at all by way of tape conversion and now staff there are not interested in responding to any contact from me. • I consider myself fortunate to get my original tapes back because on 4 occasions they claimed to have dispatched my tapes back to me via courier but nothing turned up. Ontodvd claimed that there...