Sort by: Date | Popularity inc. Complaints & Reviews inc. - Wisconsin, Fond du Lac / Terrible Service

Dec 7, 2012

Ordered a pair of boots, took over 2 weeks to get them, Once I got them one boot was smaller/narrower than the other. Every time you call customer service they ask you to hold. Forever. Once I finally talked to a person they directed me to the website to print out a return form to be taped onto the box. I was required to pay for return shipping. I never got a refund to my credit card. Finally found an email from them that they had "paid" my paypal account. Instead of refunding my money, they paid my paypal account, minus a "restocking" fee and a fee from paypal since they were treating me as a... inc. - Wisconsin, Fond du Lac / Poor Service


I ordered two pair of boots from this company one for me, and one for my husband. The next day, they sent an email saying the pair for my husband was unavailable and would be backordered until the end of June. Not wanting to wait that long, I emailed them asking to cancel that part of the order. Two days later, I heard nothing from them, so called and cancelled my husband's pair. After 5 days or so, I called again since I hadn't received a tracking number yet. The man I spoke with stated that he would have one in a few days. I asked him to then cancel the entire order. Something just...