Menu

The good, the bad, and the ugly - discover what customers are saying about Offerwire

Welcome to our customer reviews and complaints page for Offerwire. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Offerwire.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Offerwire's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Offerwire, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Offerwire. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
C
12:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Offerwire Rebate Fruad

This is a total fraud... you will not get your rebate unless you are willing to follow it up for atleast a year... i am following it up for more than 10 months now.. I would have sent at least 30 emails and also have registered in thier site... it is of total waste... please dont belive these scams... these people are making us fools...

Read full review of Offerwire
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
6:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Offerwire Not paying the promised rebates

I bought Comcast services through Offerwire who sold me an internet modem and router promising rebates. I sent all the required documents the comcast service bills, UPC code on the product boxes, etc. They emailed me saying that they have received the documentation and they are currently reviewing it. After a month or so I get another email saying that your rebate is process successfully and you will receive rebate in 7-10 days. I did not hear/receive anything from the company for almost 2 months. When I called in one of their representatives told me that they have not received my documentation. This is absolutely ridiculous and frustrating! Why did they email me saying that your rebate is processed and the VISA debit cards are on your way? This is totally a rip-off! I tried calling them but they don't budge! I called the bank to cancel the charges on my account they said because it is a rebate they can't content as offerwire owns and terms and conditions. I called comcast to make them aware that this is happening with their customers but they said they have nothing to do with this! So I think offerwire has figured a good trap for comcast customers. I want to take legal action against them. Any advice/suggestions/experiences will be much appreciated!

Read full review of Offerwire and 2 comments
Hide full review
2 comments
Add a comment
M
M
mediacomchris
Gulf Breeze, US
Apr 29, 2016 5:22 am EDT

Thanks for bringing this to our attention. This may have been through a third party site but we will be more than happy to check into this for you if you can contact us direct at totalcare@mediacomcc.com.

R
R
Rugerman270
, US
Apr 21, 2016 5:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered through mediacom and was promised a 100$ visacard this was back in Aug then after trying to complain to this company they sent in another format they sent a tracking nmb which says being processed for months then bout month half Go says be 10-15 days still nothing this is the biggest scam ever.! I even called the number to this place u get nowhere!

ComplaintsBoard
C
6:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Offerwire rebate scam

The first week of January 2012 I ordered Comcast internet installation, and without even knowing it a company called Offerwire sold me a modem ($80) and router ($50), saying I would receive a full rebate on the equipment once I receive two billing statements from Comcast. I completed all their paperwork--cutting out the original labels from the box, copying the bills, and other petty proofs to mail in. It's not until March 15 and 22 that I receive two separate e-mails stating that I should click on a link to see the status of my rebate. The earlier e-mail link said I'd receive a $50 Visa debit card "within 4-6 weeks" (that's FOUR MONTHS after ordering the equipment), and the second e-mail link stated that the rebate (for the more expensive equipment) was denied because the proper S/N label was not enclosed, which was not true. Both Comcast and Offerwire companies collaborate to squeeze as much out of their customers as possible -- after the first six months' promotion period with Comcast, I'm canceling to find a company that's not too big for its britches.

Read full review of Offerwire and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
A
A
angelg182004
Smyrna, US
Jul 02, 2013 6:43 pm EDT

I will NEVER order anything from them again! I have repeatedly called and provided my info to their horrible customer service to get no results and have done everything on my end and received nothing from them! I will be filing a complaint with BBB! Beware!

N
N
n21285
Redmond, US
Feb 07, 2013 3:15 am EST

Victim of same scam. I ordered (nov 2012) comacast modem and router from them for 169.90$. I collected all of their required documents and receipts, then mailed it as soon as the 2 billing cycles were finished. Today i got an link to view my rebate status . I was shocked to see that they have deemed my rebate as invalid based on the below reason " they did not recieve a copy of my first two months comcast bill". This a complete lie. I submitted all the required documents which included the two month bills. DO NOT PURCHASE ANY OFFERWIRE REBATED ITEMS.

M
M
mbass
Vero Beach, US
Jun 20, 2012 12:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

For anyone having problems, I work for Bridgevine and can resolve the rebate issue if you send me your order number and any other information that you may have regarding your order.
Thank You,
Mike Bass
Mike.Bass@bridgevine.com

R
R
Rob Mahooney
Summit, US
Apr 18, 2012 2:23 am EDT

File a complaint with the Florida Better Business Bureau.
The Parent company is
Bridgevine Inc.
Vero Beach, FL
You will be heard. That was the only way I received the $129.95 rebate offered (thou they still said I submitted it incorrectly.

R
R
RichWong
, US
Apr 16, 2012 2:16 am EDT

Absolutely confirm this Offerwire/Comcast scam. The EXACT same thing happened to me. I painstakingly collected all of their required documents and receipts, then mailed it as soon as the 2 billing cycles were finished. Offerwire still hasn't mailed my rebate SIX MONTHS after I purchased the modem. Just this week, they're saying that I sent in the wrong cover letter... the precise cover letter that they clearly put on their website. It is certainly their business practice to completely frustrate the rebate-holders until they just simply give up. DO NOT PURCHASE ANY OFFERWIRE REBATED ITEMS.

ComplaintsBoard
J
2:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Offerwire No rebate paid

I signed up for Comcast Cable service expecting to get a free modem. Free after the rebate that is. This company is in business to NOT give rebates. They put so many restrictions and hoops you have to jump thru to get a rebate. They have your purchase information but that isn't enough. You're required to have 2 Comcast bills, the UPC code off the box, and on and on. Then there's a 90 day restriction. You have to get the right form in the right month and it is so confusing that it isn't worth the trouble because they refuse payment. This is a big scam. It is either unethical, illegal or bad business...or all of the above. Don't fall for products promising rebates. I wouldn't recommend D-Link modems or Comcast for supporting such scam artists!

Read full review of Offerwire and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
Eastere
Muskegon, US
Feb 08, 2013 10:37 pm EST

I am going through the exact same thing. I ordered a modem and router through Comcast's website with promise of rebate. I sent my NGO in to OfferWire. They told me that I needed the UPC so I sent every number on the box. I got a postcard in the mail saying that I needed to send the UPC by next week Friday in order to complete my order so I called them. They told me that I ordered the wrong items because the items I have aren't recorded as the ones on the rebate. This is so wrong because they were the only products being offered. I'm taking this as far as possible until I get my money. I don't even care if it costs me. I'm tired of companies taking advantage of people like this...such a scam!

veromark1
veromark1
Vero Beach, US
Nov 03, 2011 3:19 pm EDT

I am an employee of Bridgevine. Offerwire is a website that we operate. If you are having a problem with your order please email me any information you may have and I'll personally look into this the issue and help get it resolved.

Mark Ballard
mark.ballard@bridgevine.com

ComplaintsBoard
R
2:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Offerwire Not Honoring Rebate

I ordered Triple Play service from online comcast authorized retailer in October 2010. Due to some contractor mis-scheduling I did not have my service activated until day after thanksgiving 2010. Comcast had to run a new wire since the house we moved into had not previously had cable. We had no television for a few weeks during our move, but we did have netflix.

The order included a rebate for $250 and the details were sub, it within 90 days of order, copy two bills, and submit confirmation email. When I received my second bill, I realized I lost my confirmation code so I called offerwire. Offerwire gave me code however said my rebate was void since i had waited over 90 days to submit it. They took my initial order date in october, not the end of november.

I have politely called the company several times and have been promised calls back by a "manager" which never happened. On the fifth call, I was finally told that a manager has reviewed the compaint. I was given a case # and told to fax all documents. Problem solved right, WRONG! The number they gave me did not exist, and whan I called back I was given a different fax number which also did not work. If I m not able to resolve this issue by March, I will strongly consider contacting an attourney that deals with fraud, since the second conversation was taped.

Read full review of Offerwire and 5 comments
Hide full review
5 comments
Add a comment
R
R
rad232
, US
Dec 30, 2011 1:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Agreed. I read about these complaints when I found out I was ordering through Offerwire and not through Charter Communications. Then deal with the fact that I had to do the rebates and wait 2-3 months. I called right away to find out how to get an original UPC label for the router because there was NO SUCH LABEL and didn't want to be scammed that way. They told me to use the SIN code on the bottom of my router. So I did. And they invalidated my rebate because I didn't have a non-exisiting UPC label. They will not give you the money you applied for. SCAMMERS!

veromark1
veromark1
Vero Beach, US
Nov 03, 2011 3:23 pm EDT

I am an employee of Bridgevine. Offerwire is a website that we operate. If you are having a problem with your order please email me any information you may have and I'll personally look into this the issue and help get it resolved.

Mark Ballard
mark.ballard@bridgevine.com

S
S
Sizzler
Wheelersburg, US
Jul 25, 2011 8:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Depending on where you live in the country, Time Warner is guilty as well. The same thing happened to me on just internet service. When I called them they claimed that people get their rebate all the time. Amazing how they aren't willing to show you proof!

E
E
Eileen O'Neill
Phoenixville, US
Apr 15, 2011 3:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

BEWARE to all, OFFERWIRE is a FRAUDULENT Company! COMCAST is 100% associated with them, and is therefore as fraudulent. I, too, am a victim of offerwire not honoring their rebate, stating things like the claim is "invalid, " or deadline was missed (a lie), or the proper document copies were not sent with the rebate form, all lies! This Florida company is CORRUPT and it needs to be broadcast widely. I am calling my state representative to see what he or she suggests I do. I will be calling Comcast and will consider switching to Verizon if they don't honor the offerwire rebate.

C
C
CharlestonMichael
Charleston, US
Mar 25, 2011 5:58 pm EDT

When you receive an email or call from a ComCast representative promoting their TriplePlay and an incentive of a $250 AmEx prepaid card BEWARE.

It is based on the ORDER DATE... not the date of install. If you are moving and order in advance... AND then wait for the required 2 billing cycles so you can submit BY SNAIL MAIL ONLY... the appropriate hand written form... IT IS ALMOST IMPOSSIBLE TO QUALIFY IN THE REQUIRED TIME PERIOD... NOTE ALMOST... They don't LIE... they just mislead...

ComCast ... SHAME ON YOU for using OfferWire to sell your services.. Every time I tell a new neighbor about how I was misled/ripped off COMCAST is brought into the conversation.

ComplaintsBoard
A
8:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Offerwire difficulty getting rebate

I ordered internet service through offer wire/ bridgevine. the ISP was TWC, but offerwire had a promo for $40 rebate on a wireless router which I was made to pay $50 + $14 (shipping and handling - ridiculous! for normal shipping which cost them $5) + tax = $70 (the custmer service told me I would get a free router- its not so free now!)
I filled in the forms and sent them to offerwire and they sent me a link to status check the rebate.
I found that they claimed I had not send them an order confirmation number (which was on the receipt I had sent them)
I called them (and acted stern after browsing through other offerwire complaints) - 1st the customer service guys was like - I dont see the confirmation # in your rebate filing - so I asked him if he was looking at the envelop I sent him or at a database someone from their side filled and noted that the # was missing - he said was looking at a database. I told him look at the envelop - he said he did not have access to that. I said - I will give you the #.. write it down. he said he cant alter the rebate filing... after a little heat from my side - suddenly he could find the # on his own and could alter my rebate's filing... and he said the rebate check will arrive in 6-8 weeks... still waiting ... still keeping the option of cancelling the credit card payment for the router open!

Read full review of Offerwire and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
Ed Lonsdale
Boise, US
Oct 01, 2010 6:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My 21 year old daughter ordered a router from Comcast, submitted the information as she thought needed to be submitted then, when the rebate failed to show up followed up to the best of her ability. When she got the run-around repeatedly, she asked her grey haired dad to birddog it.

What a frustrating trip. The call to Offerwire took 57 minutes to complete. The agent was unable to do anything other than explain what I already knew - there was a problem with the rebate. What I found out was that the rebates needed to be submitted in two separate envelopes: one for the Manufactures rebate and the other for the Offerwire rebate. The Offerwire rebate cannot be submitted without a two month verification of Comcast service yet has a 90 day submission limit. By the time the two month verification occurs the window for turning in the paperwork may be a week or less. This is a clear case of making the process so difficult that most people will just give up and forfeit the $30.00. We will still try but this is really annoying.

As Comcast must know about this problem and yet continues to do business with Offerwire I would encourage everyone who has similar problems to contact Comcast and let them know that their millions in advertising is being completely subverted by this company that has its call center in the Caribbean. Offerwire will never change but enough complaints to Comcast may get Comcast to bring this in-house.

H
H
Hopeh
Midland, US
Sep 07, 2010 7:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am in same boat. My husband ordered TV + internet express from Bridgevine on May 26, 2010. We paid D-link modem $59.95, wireless router $10 and shipping $14.95. The ads said free d-link modem and free wireless router after mail in rebate.

After I filled in the forms. $10 for wireless router was gone because of no any feedback. I was told by offerwire that I had not send them an order confirmation number which i mailed them with two charter bills for d-link modem.

I made two phones to correct the order confirmation number. Not receive the paycheck yet after the correction on Aug. 9...

ComplaintsBoard
L
11:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Offerwire Denied Rebate

Offerwire has refused a valid request for a rebate on a Comcast D-link Cable Modem and Wireless router. The Comcast High Speed Internet Service and equipment was purchased thru Offerwire on October 30, 2017. All requirements to receive the rebates were fulfilled as required by Offerwire. I am a Comcast cable subscriber and have been for almost 8 years. Offerwire refused the rebates based on an invalid assumption that my home is in an invalid location. I am a Comcast subscriber and Comcast has cable services to my home. I am not in an invalid location.

I am frustrated with Offerwire because they are very difficult to contact to resolve the issues. Second, I have asked the Washington State Attorney General to help resolve the rebate issue. Unfortunately, Offerwire will not respond to them either.

Please help me get the rebates that I deserve from Offerwire. I have learned a lesson. That is never buying a product of service that involves rebates.

Read full review of Offerwire and 47 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
47 comments
Add a comment
A
A
a.f
Huntington Beach, US
Jun 29, 2013 11:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have submitted ALL the information required in order to receive the $150 rebate exactly as requested. It seems a little bit strange how complicated the submission process was (wait for 60 days to get your first two bills, and so on) but set my timelines in the calendar and did everything by the book. Checking back on the status I am told the request is denied because "Service(s) ordered were already active or previously ordered". Ordered by Who? My 6 year old? Is it even logical for a single family to have two cable accounts in the same residency?
I called the number and ask for a review. I was told that in 10 days will get an update. Three weeks later, after no update was received I was told that the request was denied and that I need to call or go to a Time Warner location and arrange for a conference call between the two companies so they can review case. Wow! I need to arrange for a conference call between them!?
Well, this is definitely looking like a sham, I am pretty sure that they built a very cumbersome and hard to follow process so nobody can follow it and hoping that people will give up. What can I say, Great Business Model! From a numbers stand point would be interesting to know what percentage of the people applying for a rebate are actually getting one.
STAY AWAY!

T
T
1939 trish
Cudahy, US
Jul 03, 2010 4:17 pm EDT

I paid for an address change for an elderly aunt who is in a nursing home. Her address was 3448 S 44th Street, Greenfield WI 53219.
The address it was changed to was 5331 S McCreedy Ave, Cudahy WI 53110. I contacted via internet on June 25th, 2017. It was charged to my Chase Amazon Credit card on June 27., 2017. I called the Greenfield post office on July 2, 2017 and they had not received a request. This is a scam because the postoffice only charges $1.00 for an address change and this charge was $6.50 for service never performed.

S
S
sickofbs2
Spring Hill, US
Sep 25, 2010 2:23 pm EDT

Offerwire provides buying incetives for companies like Charter Communications, Comcast, Netflex and many others. They provide incentives (rebates) as a reward to subscribing to services or purchasing products. If you see Offerwire on anything - RUN!
I made the mistake of ordering Charter service through Offerwire in May 2017. It is now late September 2017 and still no rebates. What's worse is that they require documents to submit for the rebate that you won't have. I had to contact them numerous times and until I got ugly, received no response.
They claim my rebates are actually in process and I will receive them. The earliest one will mail is October 14th!
They really don't want to pay the rebates and I believe they wait until you may forget about the rebate before they even consider processing. I wonder if I'd ever receive the rebates if I didn't call frequently.

Offerwire = rip off! Order through another source.

C
C
coconutbowling
Okemos, US
Feb 18, 2012 4:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Denied one of my two rebates sent in for. Sent to same address one accepted the other for no reason not accepted. They are liars about what they will and will not do

M
M
millermaster99
Deerfield Beach, US
Sep 13, 2011 4:42 pm EDT

I thought i was talking to Comcast they never mentioned they were offerwire when Comcast came to install my package they new none of the details I'm sure my bill will be a total mess. The charge that showed up on my credit card was $25.00 higher than quoted for the Modem & Router I thought I was buying from comcast. I have little hope of getting my rebates as stated by others on this site. It took 4 phone calls to finally get someone on phone at offerwire TOTAL RIPOFF why does Comcast let these people exist

C
C
CharlieDog
, US
May 20, 2012 1:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Don't go for their "rebate" scam associated with Comcast. I submitted the required documents EXACTLY as specified and they denied my rebate. When I called, they said they "misunderstood" my documents. Unbelievable. Three months and no rebate. AVOID.

C
C
Camden
Manchester, US
Feb 11, 2012 2:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

As others have indicated on this site, I signed up for new Charter Internet service and accepted the offer for a new modem and router which would be free after a mail-in rebate. I sent all of the original documentation that was required. I received notification that a $50 prepaid card would be sent for one of the items, but that the other rebate ($79.95) was invalid due to a missing original serial number. The problem is since I actually sent them the original, I now do not have an original to send. I have done many rebates in my life, and have NEVER had a problem before.
I believe that either this is done either deliberately to avoid paying out the rebate, or there is serious negligence in their office. In either case, the $80 rebate that I had to jump through hoops for, I will not be getting. I think this is an unfair practice at the very least, perhaps worse. There may be enough people that have experienced this problem for a class action lawsuit. Something needs to be done.

D
D
dan9874
Foxboro, US
Apr 19, 2012 10:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The company has refused to give $120 in promotional rebates stating that I did not maintain the service a min. of 60 days.
I ordered my Comcast service thru offerwire and continue to have the service since I ordered it 5 months ago.
I called and they said they had straigtened it out and to call back in 3 weeks.
Three weeks later and they have no record of call and state that I didnt order my service thru them!
I ordered $120 in equipment with 100% rebate and then I cancel and order the same day on my own so I can lose my rebate. OK.
They make you run thru hoops to qualify for rebate with multiple forms and restrictions. Then find another reason to deny your rightful rebate. WHAT A SCAM. Don't ever order thru Offerwire as you will surely never recieve your rebate. They will just keep your money.

S
S
schandler
Miami, US
Jun 19, 2012 8:19 am EDT

Totally Deceptive!
Let me be clear, This company is RUNNING A SCAM!. I typed "Comcast specials" into a google search to take advantage of any specials Comcast was offering for the month and their website was listed on top-with Comcast in the URL! i went on the site and saw the Comcast logo on the heading and i thought i was on Comcast's website the whole time! But i wasn't ! in short- i placed an order for internet service with free (after rebate) modem and router-For never once was it mentioned that i could rent the equipment etc. They charged me $180 which was deducted in less than a second from my account! And was signed up to game trials i never signed up for which would charge you when the trials were over! Anyway you can't get your rebate immediately it's after 3-4 months! I'm fighting to get my money back--Offerwire is a scam! be careful people they are robbing people!

D
D
Dominic Davi
, US
Mar 16, 2010 4:14 pm EDT

I called to sign up for COMCAST internet, and for some reason while looking for a local number (I should have called them direct) I was put in touch with Offerwire, who offered to connect me and promised a $75 dollar rebate for signing up through them. I was told to call them next month.

The following month I called for the promised rebate and was told I would need to submit three months bills to qualify for refund. After three months I called in again and they said my time limit had expired to qualify for the refund, and said that I only needed two months and the offer expired after 60 days.

They denied any record of me calling and refused to be helpful at all.

I didn't expect a refund but I don't know who these shady people are but whatever they promise you it's not worth it. Judging from my experience and those of others on here, avoid Offerwire and go direct.

ComplaintsBoard
H
3:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Offerwire Not received mail-in-rebate check in 6 months

Hi,

I bought a D-Link modem from them for my Comcast internet. I was supposed to receive $60 in Mail-in-Rebate in 4-6 weeks. I sent all the rebate forms, papers and everything in Aug 2nd week. And waiting for my money since then. I started calling them after 6 weeks and they said that they haven't received my rebate yet. Later when I kept calling they informed me that they have just entered my rebate in the system and that was October. Then they asked me to call after 10 busines days. I did so. This time they informed me that I should receive my rebate check in 7 business days which was approx Nov 10th. But when I didn't receive anything by Nov 15, I called them again. They asked me to call back after 10 business days. And since then I'm calling and calling and just calling. Every time I call they say that the decision is pending in the background. Allow some more time and call us after 10 business days. Thus now I'm sure that I'm not going to get any rebate check. I've lost my money. But this is just a word of caution to all my fellow-shoppers who'll fail for lucrative offers by offerwire. They are cheats. Don't buy anything from them. Coz you're never going to get back your mail-in-rebate check. They are just a bunch of crooks

Read full review of Offerwire and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
J
J
julie slat
Eden, US
Nov 17, 2012 5:17 pm EST

i ordered time warner in july sent all the forms have been checking since october it says i have met all initial requirements pending final review by offerwire. how long before the rebate comes to me.

M
M
mbass
Vero Beach, US
Jul 09, 2012 8:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, for anyone still having rebate problems that they wish to correct. I work for Bridgevine and can help resolve any problems you are having. Please email me any information regarding your order so I can help you out.
Thank You,
Mike Bass
Mike.Bass@bridgevine.com

O
O
offerwirefraudvictim
Danville, US
Jul 23, 2010 4:39 pm EDT

I was stunned to learn today that VISA and the bank that issues my credit card, US Bank, see no problem with what Offerwire is doing.

According to the Cardmember Service person at US Bank, they and VISA see no basis for action against an entity that systematically deceives consumers into believing that they are dealing with one entity (in my case Comcast) when in fact the entity is Offerwire.

The Cardmember Service person made it clear that, no matter how many times Offerwire pulls this off, "it is the consumer's responsibility to know who they are dealing with" and US Bank and VISA do not consider it to be any kind of fraud if Offerwire successfully presents itself as Comcast.

So Offerwire appears to have developed the perfect fraud--one that VISA and US Bank support.

O
O
Offerwiresucks222
Duluth, US
May 27, 2010 12:11 am EDT

I ordered services from Charter Communication at the beginning of February, 2010. They said I would get a $100.00 rebate card from Offerwire.com when I stayed with them for 60 days. I had to wait for the 1st two bills from Charter and then mail in a copy of a filled out rebate form I had to print (I did this) along with the bills. Eight weeks go by and I never got my prepaid rebate Visa in the mail, so I checked the "status" of my rebate on OfferWire's website they said it was being denied for not sending a 'confirmation email' with the mailed-in information I sent in. I wrote the confirmation number on the original rebate form which I submitted with the only two copies of my entire Charter bills for 2 months (which had the 'activation' charges and installation fees on it as well as the dates). So, I re-did everything and sent it all in again (I had to write a complaint to the BBB to get Charter Communications to send me my first 3 bills electronically). So, on May 12th I re-mailed the new rebate form and the original confirmation e-mail, as well as 3 copies of Charter bills to show I'm a current good standing customer. I just want my freaking $100.00 Visa rebate card. That's like almost the full Charter bill for an entire month! I still haven't heard anything from OfferWire but their website 'check' status of the rebate selection won't work and they sent me a post card around May 15th saying the first rebate was rejected (duh).

I just want my freaking rebate here by June 1st (I've been waiting since February) or I'm going to write another BBB complaint! F'ing Offerwire sucks.

ComplaintsBoard
T
9:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Offerwire returns

I went on Bridgeline (offerwire) to get Comcast Internet. I was to recieve a "free" modem and router. I had to pay for these two items with a rebate later. When I received them, I found out that they are not compatible with the Comcast in my area. I did not open either item. I am attempting to return these items for full refund but I can't get anyone to help me with this. I had to pay upfront and now I can't get my money back. I am also wanting the $75 rebate offer but can't get anyone to help with this. My order number is [protected]. Please help. [protected]@gmail.com

Read full review of Offerwire and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
O
O
offerwirefraudvictim
Danville, US
Jul 23, 2010 4:42 pm EDT

I was stunned to learn today that VISA and the bank that issues my credit card, US Bank, see no problem with what Offerwire is doing.

According to the Cardmember Service person at US Bank, they and VISA see no basis for action against an entity that systematically deceives consumers into believing that they are dealing with one entity (in my case Comcast) when in fact the entity is Offerwire.

The Cardmember Service person made it clear that, no matter how many times Offerwire pulls this off, "it is the consumer's responsibility to know who they are dealing with" and US Bank and VISA do not consider it to be any kind of fraud if Offerwire successfully presents itself as Comcast.

So Offerwire appears to have developed the perfect fraud--one that VISA and US Bank support.

veromark1
veromark1
Vero Beach, US
Feb 03, 2010 10:02 am EST

Tom,

Has this been resolved yet? If not please let me know and I'll personally look into it for you.

Mark Ballard
mark.ballard@bridgevine.com

veromark1
veromark1
Vero Beach, US
Feb 03, 2010 9:57 am EST

Pastor And Charles,

I'm sorry that you are having problems with your MP3 player. I'm an employee of Bridgevine and may be able to get this issue resolved for you. Please email me your order confirmation number and any other information that you may have and I'll personally look into this matter for you.

Regards
Mark Ballard
mark.ballard@bridgevine.com

C
C
Charles Phipps
Schenectady, US
Nov 17, 2009 11:12 am EST

DON'T ORDER ANYTHING FROM OFFERWIRE! I ordered an MP3 Player from them (referred from Price Cheaters - another rip-off company) in October - the player had a "file systems error" message that couldn't be cleared.) I sent the player back to them over three weeks ago - no refund, no replacement - not even an acknowledgment that they received it!
E-mails are routinely ignored - don't waste your time. I have complaints registered with the Better Business Bureau and the Florida Attorney General's office registered against Offerwire - I can't stress enough not to conduct business with them!

P
P
Pastor Aguiar
Miami, US
Oct 29, 2009 3:10 pm EDT

This is dirty company. Today I received a D-Link router after I just had a discussion with comcast about a triple play plan, which I finally canceled before confirming any order. This is scam!

ComplaintsBoard
A
11:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Offerwire Not giving me a refund

I ordered a modem and service online. i thought was ordering from comcast...no where on the site did it even mention Offerwire. i went to Comcast to pick up the equipment the following day and they said they had no record of me ordering service. I picked up my starter kit and installed my service. i week later the same starter kit was sent to me by offerwire. At this time I called the number in the box and sent back the kit and the modem. I didn't realize at the time that my card was charged this amount until I went to the bank. The site was very misleading. The returned product was delivered and singed for on June 21st. To this date I have not received my credit. The first excuse was they were waiting to hear from they corporate office and they would call em back. I never received a call and I continued to call getting no where. Last week i was oltd that they can credit me but they're having a system issue and I will be credited when they are back up. i called again this morning and it's the same story but this time I was told not to call back until 5 business days. what kind of service is this? Why can't I have my money back?

Please help me!

Read full review of Offerwire and 76 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
76 comments
Add a comment
F
F
felicia may
31008, US
May 19, 2011 12:11 am EDT

I requested a wireless router while ordering internet service with a local company. I was guaranteed a $50 rebate on the equipment required. Days later, I contacted the provider, and was instructed to, "request the rebate over the internet on rebate.offerwire.com." Several attempts were made on my behalf to request for the rebate, but were redirected to other sites that weren't beneficial at all. I still have not been contacted by anyone to obtain my rebate in which I was promised upon signing up for equipment.

S
S
Su2008
Katy, US
Jan 22, 2012 3:04 am EST

We called Comecast customer service to set up internet service. They told us there was a rebate deal going on for a modem and router and charged us online. However later we received a modem and router that were not registered in Comecast system according to the tech guy who came to our house for the installation. We send everything back to Offerwire using FedEx because Comecast technician told us that their modem and router do not work! As of now, we knew that Offerwire has received our return package. They still charge us the full charge. I think this is not legal because we don't want to pay for their mistakes. If their equipments are not registered in Comecast, why do they send garbage to Comecast customers and charge them? All of us are really pissed by their misconduct.

W
W
wubagel
Westminster, US
Aug 29, 2016 5:59 am EDT

I ordered internet service through Comcast and was provided a link to Offerwire that offered me a modem and router for free (after mail-in rebate). I didn't get any rebate forms with my equipment so called in. I was told that I wouldn't have to take any action and to expect my rebate in a 6-8 weeks. Called back after a few months having never received my check and was told I was supposed to fill out an online rebate and now it was too late to get my rebate. $160 down the drain. Avoid!

A
A
Aliahmed
Chicago, US
Dec 28, 2011 10:32 pm EST

impossible to get rebate with all the paper work required. do not give information on how it is to be done upfront. If they did, no one would do it.

B
B
b-rad248
, US
Sep 27, 2010 6:01 pm EDT

I was told to reject a package and that i would recieve a refund in 10 to 15 days that was over a month ago

W
W
wade in tennessee
, US
Mar 02, 2010 4:25 pm EST

Forget about the rebate, it won't happen. Check with COMCAST first because the equipment may be provided free with the service.

L
L
Larry Duetsch
Milwaukee, US
Feb 22, 2010 12:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My rebate request was initially denied for reasons that were unclear to me. Mark Ballard helped me obtain a satisfactory resolution to the problem quite quickly. Take him up on his offer to help.

J
J
James Dean Hunter
Cumberland Mills, CA
May 22, 2014 6:57 pm EDT

I just received this familiar credit card scam purported to be from Mark Ballard:
We run a B&B and have previously had this type of scam where someone contacts us to arrange for a large groups for several days, add a tip, and they ask that it all be put on their credit card (someone else's). They will later cancel the whole reservations asking that the credit be applied to their card. Like the responses above, the name of the "Agent from the State" is Mark Ballard. The writer provides contact info below.

Mark Ballard 2:06 PM (5 hours ago)to me Good Day.

My name is Mark Ballard, I'm an agent from the State, we deals with
booking accommodation for clients traveling, I want to make reservation
for my clients coming to your country to hold a business meeting, Below
are the details you need to make their reservations.

Check in : 15th July 2014
Check Out: 25th July 2014

Room Type: 4 single rooms

Guest Name are as follows

Mr Quijano Burt
Mr [censored]bohun Oladele
Mr Micheal Will
Mr Bruno Carlos

Get back to me with the total cost of their stay for the 10 nights, and
also include my 20% commission, please advise if you do accept payment
by credit card, Visa Master or Amex Card.

Do not hesitate to contact me for any further information.

Sincerely,
Mark Ballard.
180 E. Pearson, Unit 5603, Chicago, IL 60611, United State.
Tel :(+[protected])

O
O
offerwirefraudvictim
Danville, US
Jul 23, 2010 4:52 pm EDT

Like many others who have posted Offerwire complaints, they presented themselves as if they were Comcast (from which I was trying to order Internet service) and duped me into buying a modem and router) on the promise of rebates that will cover virtually the entire cost. When trying to obtain the rebate, the site then asks for information that Offerwire (which was acting as if it were Comcast) never gave...so, voila, no rebate.

After contesting the charge, I was stunned to learn today that VISA and the bank that issues my credit card, US Bank, see no problem with what Offerwire is doing.

According to the Cardmember Service person at US Bank, they and VISA see no basis for action against an entity that systematically deceives consumers into believing that they are dealing with one entity (in my case Comcast) when in fact the entity is Offerwire.

The Cardmember Service person made it clear that, no matter how many times Offerwire pulls this off, "it is the consumer's responsibility to know who they are dealing with" and US Bank and VISA do not consider it to be any kind of fraud if Offerwire successfully presents itself as Comcast.

So Offerwire appears to have developed the perfect fraud--one that VISA and US Bank support.

If any class action lawsuit is initiated against Offerwire, please post the details on this site so that I can join in.

M
M
MichelleSal
Alameda, US
Jan 04, 2010 4:42 pm EST

Offerwire is a scam when it comes to receiving their "promised" refunds. I signed up for Comcast service through Offerwire and they promised a $300 VISA giftcard as well as a $50 rebate on a wireless cable modem. When I had not received either of the rebates I contacted Offerwire (12 weeks later) and was told that they had sent me an email explaining all the steps I needed to go through to obtain the refund. I explained to both the cust serv rep and her supervisor that I never received the email nor was I ever informed that I should be looking for this email. The supervisor told me there was nothing she could do about it and was unable to escalate my complaint. When I asked for their corporate contact info she told me she did not have it. I called back and found out that customer service was located somewhere in the Caribbean and the corporate office (otherwise known as Bridgevine, Inc ) was in Fla. It is funny that Offerwire has no corporate info on the internet.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.