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The good, the bad, and the ugly - discover what customers are saying about NWV Direct

Welcome to our customer reviews and complaints page for NWV Direct. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with NWV Direct.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used NWV Direct's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with NWV Direct, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with NWV Direct. Your feedback is an important part of our community and will help others make informed decisions.

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10:34 am EST
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NWV Direct &Out of stock& Scam - Bait and Switch

I had just placed an order with them. They called me to tell me it was out of stock, and back ordered 8 weeks (ironically, everyone else has it in stock). They told me the version everyone else had was inferior, since it didn't have the "special chip." (odd, Nikon doesn't even mention ANY of their BATTERIES having a special chip -- and the product #s match). They agreed to give me an aftermarket product for 130% of the cost. When I questioned it, they agreed to "match the OEM price." How kind of you, since Amazon has the aftermarket one for about 25% of the cost. Canceled the order. Someone needs to go after these guys.

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bartusk
, US
Jun 03, 2016 8:29 am EDT

I had just placed an order with them. They called me to tell me it was out of stock, and back ordered 8 weeks (ironically, everyone else has it in stock). They told me the version everyone else had was inferior, since it didn't have the "special chip." (odd, Nikon doesn't even mention ANY of their BATTERIES having a special chip -- and the product #s match). They agreed to give me an aftermarket product for 130% of the cost. When I questioned it, they agreed to "match the OEM price." How kind of you, since Amazon has the aftermarket one for about 25% of the cost.

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7:24 pm EST
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NWV Direct Bait and Switch

Same story as the rest. They advertised an Olympus Fl-36R flash and I ordered it. Yes, they called me also within an hour, at work. Insisted I try this other flash for the Olympus was back ordered. I agreed. I then did some research and found the flash they substituted to be sub standard and called them right back. Of course the flash was already shipped. I then tried to email for a return authorization number, but no one responded at all. Tried four times. Then I began to call. Each time I called they said I needed to speak with someone else, who was not there. Then I also got "Charlie". He said someone would email me a return number, but no one did. I called again, now the fifth time and now they said there are not returns on flashes though the site boasts of a 21 satisfaction guarantee. Hope you see this before you buy. Do a little research and save yourself some grief. They will bait you with an add, but you will be getting a call. They only honor small items like batterys. Oh, if you check their web site, they now have the Olympus flash for $7.00 cheeper than when I ordered it---though it's back ordered. go figure.

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Chris
, US
Jul 29, 2009 5:20 pm EDT

I am so gullible...I purchased a Sony flash, and after being notified by NWV Direct that it was unavailable, they offered me a Vivitar flash that the salesman said was "better" than the Sony, and he said he was giving me a "great" deal. I paid twice as much as all other online sites were selling it for, and it doesn't work like I was led to believe. Certainly, I will do my homework better and never do business with NWV Direct again.

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janebanks
Blacksburg, US
Jun 02, 2011 11:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too got taken by their famous bait and switch scam. They list items on their website which they don't actually carry and when you place an online order they will call and tell you it is out of stock and offer you a "superior" similar product at a "great" price to make up for it. What you will receive is a cheap knockoff that is not worth a tenth of what you paid. Then lens I received had several surface scratches and chips around the edges of the glass. Their customer service, which was soooo friendly while selling me this piece of junk, basically called me a liar and refused any further contact. They will not issue refunds under any circumstances, so learn from my expensive mistake. I just wish I had looked them up first - their reputation is posted all over the web.

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vindog
Irvine, US
May 23, 2013 10:50 pm EDT

The are also on Amazon.com as New World Video Direct, and have another domain vialuxury.com. AKA "CameraChums.com". See my youtube with a recording from the very same "Charlie" who cussed me out for backing out of his bait and switch deal.
I ordered for $137 Canon microphone DM-100 and they switched to a cheap one with the lie "discontinued by the manufacturer"; the message played is from the salesman that refused to cancel my order after baiting/switching the item for a cheap $79 item for the same price. https://www.youtube.com/watch?v=2SGtFQpjk4o
This company took my order for a Canon microphone, and I see no order confirmation by email. I call the next day to find out when it will ship, and Charlie claimed the item is discontinued from the manufacturer. He offers to sell me a "better" mic for the same price and showed me the other item priced more on one of their other websites (this one is New world direct ). I was in a hurry and said ok, but had a funny feeling about it. I looked the item up on amazon and it was selling for $79...even on their own amazon store under the name of "New World Direct".

I got an email confirmation a few minutes later and read that the order is final unless I responded by email within 30 minutes. I replied in 8 minutes to cancel. Didn't get a response so called a few minutes later and a girl said that Charlie was "taking care of it". I called back a few minutes later again and talked to him. He refused to cancel the order claiming he had already shipped it. Bait and switch is illegal and I made sure I told him I knew this and told him since he would not cancel the order I would cancel my credit card and report him to consumer protection agencies.
He further wrote emails threatening me with legal action to which I replied that my attorney friend would be happy to dig into this.
After that email exchange he left me this nasty voicemail. I just have to share..it's a sign of what kind of thieves "CameraChums.com" truly are...vile.
Other company names: vialuxury.com, on Amazon.com as "new world video direct"
- funny, Charlie strikes again with bait and switch complaint.

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vindog
Irvine, US
May 23, 2013 10:40 pm EDT

I was able to thwart this bait and switch tactic by canceling my credit card in time. My story in detail is on youtube with a recording of "Charlie" who was selling under their other company name "CameraChums.com". He called me names, threatened to do damage to my company website and would "spend hours" trying to get even with me, all for canceling the order within 11 minutes of placing it, and him telling me the item I ordered was discontinued and there was another "better one" for the same price. A few minutes late I looked up that part on Amazon, on their OWN STORE and it was significantly cheaper in price and quality than the Canon item I ordered. https://www.youtube.com/watch?v=2SGtFQpjk4o

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monica03
Cochranville, US
Aug 24, 2009 12:51 pm EDT

I ordered the FL-36R and a battery pack on July 1 and was told there was some issue with those that they were on backorder and it would probably be about 6 weeks. They tried to sell me a different one but I refused b/c I'm the type that I have to have the same brand as my camera. The six weeks came and went and I had e-mailed them telling them that I was going to cancel my order if it wasn't going to be shipped in the next couple days and they responded by saying that it was on backorder by the manufacturer! Needless to say I e-mailed Olympus letting them kow what I was told and if there was any truth to it. Just e-mailed today so haven't gotten a response yet.

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