NTB.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about NTB.com
Welcome to our customer reviews and complaints page for NTB.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with NTB.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used NTB.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with NTB.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with NTB.com. Your feedback is an important part of our community and will help others make informed decisions.
State vehicle safety inspection
MD State Inspection. NTB #7317
379 Hungerford Dr. Rockville, MD. 20850
ORDER # 400040246879
11/27/2020
Mechanic executing State Inspection admitted doubt about items: "Lighting" > "Stop" and...
"Suspension"> "wheel bearing".
When I asked for proof, the customer sales representative asked me what country I was from! That's racist.
I suspect that the inspector failed my vehicle on purpose. The car was inspected by CarMax in 2019 and passed completely.
I suggest that NTB revise this inspection.
tire installation
I ordered tires on the website 4 touring a/s on november 17th 2018. I made my apointment for november 21st 2018, when I arrived they said that all my tires are not in yet. The clerk told me hed call me when they come in didnt offer me another brand of tire and he didnt try to see if another shop or whe. His truck was going to come in. They should have called me to tell me about this inconvenience. He told me they shouldnt have let me schedule the apointment online since it takes a while for the tires to arrive. But the website said get them by the next day or so in store. He didnt go out of his way to try to accommodate the inconvenience and I did not leave happy. He presented to me bad costumer service. Im not sure what the gentlemans name was.
air conditioning / undisclosed cost
Bought my car in for an Oil Change and FREE a/c diagnositics when I picked my car up I had to pay a 150.00 labor and diagnostic fee that NO one told me I was going to have to pay until I got there. No way I would of agreed to that! It's only $60 at pep boys. I asked how come no one called to tell me anything about the charge and I was told the free diagnostic is limited to what it picks up. Which I was ok with but how can you not at least give a courtesy call stating that a 150 charge would be added! What if I didn't have the money to pay at that time then what would of happen?
The seller didn't change items for correct one
The seller from the company www.ntb.com is unprofessional guy, who can send the customer wrong order and try to accuse him in this problem. I got wrong order and seller told me that it was only my mistake, but it hasn’t been truth. I argued with this guy within several weeks and he finally decided to change the order. He told me that it was sent, but 4 weeks later and I didn’t get the order. Scam.
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