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The good, the bad, and the ugly - discover what customers are saying about New World Movers

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11:50 pm EDT
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New World Movers Do not book them !!!

Booking this company for moving my 1 bedroom just up the street was a DISASTER. I suspected that the quote they gave me was too good to be true. And I was right. I guess you get what you paid for.
I booked about 5 weeks in advance. Yet the movers were 6 hours late! I was waiting for them at 9 am, as agreed with someone from the company named Mayra. I had to call numerous times - the representative that I booked with, the dispatcher, another customer service rep... All I got was attutide and "we are doing our best to get to you." They told me that the movers' truck got in an accident. After calling 6 or 7 times I finally got them to come at 3 pm.
The building that I was moving into has a strict policy - "no moving after 5 pm." And the company knew that in advance. I told them that I'd rather not start the moving process and reschedule. But they reassured me that we will be in by 5 pm. I was told that I needed to pay them an extra $150 if we rescheduled for the next day. I tried telling them that I originally asked for them to come at 9 am., but that was no use.
It took them about 50 minutes to get everything on their truck. I was then asked to pay over $1000 before they proceed ?! And my quote was for $430. Of course I refused to pay $50 to "rent" each used, ripped blanket that they used to cover my 5 pieces of furniture. I was asked to pay $100 for a box for my 32 inch. What a RIP OFF! I was told that if I don't pay, my things will be taken (read: stolen) to a storage until I reimburse them. When I called the police I had to listen to their manager screaming to me on the phone for 15 minutes. They also wanted to charge me for "extra walking" to the elevator. It was something like $5 per foot, per person. OUTRAGEOUS! Finally when the police said they were coming, th emovers left with our things. My new building was a 2-3 minute local drive away. But it took the movers 40 minutes to get there. Our scandal last 3 days and I ended up paying over $900.

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4:07 pm EDT
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New World Movers They are horrible

Pls... Don't never ever trust these guys . They charged me total of $1, 700.00 for moving . These guys are completely non proffessional. On top of that if you ask them the reason for sudden change in total amount . They will blackmail you holding any of your expensive products until you pay the amount . They didn't even fix all the furniture . These guys are really sick . I am writing this review immediately after the move . Guys please don't trust them. I am wondering of there is any way to teach them a lesson legally.

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3:25 pm EDT
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New World Movers DIdnt show up

They are absolutely terrible. They double booked on us and ddint show up for the moving until after 2 hrs and when we called them they just bluntly said that they will not be able to come. The Customer representative Venessa used abusive language when we started asking them why they cannot make it on time and even used phrases such as " SO full of [protected]@t"

They did not offer to reimburse or workout an alternative with us. Due the very last minute cancellation we were unable to find any other movers and had to move by ourselves. Also when we ask for insurance they said they could not give it us for the next 3 days ( stupid reasons)

We lost the reserved elevator and had to pay 500$ extra to the condo we were moving in in order to move after hours.

In the end it was very stressful experience and I am really upset by the way they handled the situation. Please do not use New world movers for your moving needs...they need to learn more about professionalism and courteousness and sense of responsibility . I am not even sure how they are still about running their business in such a nasty manner

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5:07 pm EST
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New World Movers scam

These guys are classic scam artists. DO NOT USE THIS COMPANY. They will load all your stuff on their truck and then demand thousands of dollars in cash. I'm sure they will be out of business soon. Dishonesty does not pay.

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hunter2010
Caldwell, US
Feb 28, 2010 5:37 pm EST

DO NOT MOVE WITH THIS FRAUDULENT COMPANY.

1) They flat out lie to you about costs(even if they give you things in writing) and then try to rip you off on the day of the move.

New World charged us nearly $1700 in extra fees that they did not tell us about - before even moving a thing. We told the girl in the office(her name was Kim, do not trust anything she says) all the specifics of our move...flights of stairs involved, layout of the places, items to be moved, etc. We were repeatedly promised that the estimate of $70/hr included everything except packing supplies. We even had these promises in writing. On the day of the move when the movers got there they told us that they would charge us $225 for each flight of stairs in our move. We had 4 total flights, so that was $900 in extra fees right of the bat.(we had expected to spend $500-$600 total).

We also told New World that we would have to make 2 additional stops because we had to drop a couple of items off at my wife's mother's house and dad's house. Both these stops were very close to our new home and involved only a couple items that had to be dropped off on the front porch. We were specifically told there was no additional charge for these stops - apart from the extra time it might take. On the day the movers got there they told us each stop would be $250, for an extra $500 in ripoff fees.

Furthermore, we were specifically told that moving blankets would be provided free of charge(we had this promise in writing). On the day of the move we were told each moving blanket would cost $6, and that they would need to use about 50 of them total - an extra $300 in ripoff.

2) They will not move your furniture without using their own packaging supplies - supplies that are marked up 30x-50x what they would cost you to buy them yourself.

We packed all our items and wrapped any items that would need to be protected - but New World would not move them without using their own supplies. We were trying to make things go as quickly as possible to keep our costs down. For example, we packed the TV in bubble wrap and boxed it. When the movers got there they told us they would not move the TV without packaging it in their own supplies. Their box cost $50; the box we bought at Home Depot was the same size and cost us 97 cents. Bubble wrap and tape cost between $40-$100/roll.

In short, this company preys on innocent people. They get them on the day of their move, when the customer has no bargaining power(b/c all the belongings are in boxes and they need to be out of their apartment on that day), and they try to rip them off. DO NOT USE THIS COMPANY. YOU WILL BE SORRY IF YOU DO.

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A. Carranza
Hackensack, US
Mar 05, 2010 11:12 am EST

Wow--- im assuming you people dont realize that an ESTIMATE isn't the bill. Its a guess as to how much the move will be. If you wanted to know an exact price you should have scheduled a free on-site estimate as clearly offered in all of their emails sent to each customer.

I moved with them on Monday, and I must say the did a wonderful job and any penny spent was well worth it.

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7:52 am EDT

New World Movers Movers Nightmare

I scheduled moving service with this company approximately a week and a half before my scheduled move date of 9/27/08. Brandon who was very helpful provided me an arrival time of 8am - 9am. I had everything packed and ready to go by 7:30am. At around 9am I began to get worried. No phone call no movers. I called the 201 number I had in my caller ID because my laptop was packed and I had no access to obtain the toll free number. When they answered I asked to speak to Brandon and was told he wasn't in today. I relayed the reason for my call and Adam, they person to whom I was speaking, said let me get to the office and check with dispatch and make sure you are on the schedule and I will call you back. I said ok and hung up. Approximately two hours later I had still not heard back from Adam. I then called the 201 number again. No Answer. I called back approximately 15 times throughout the day and still no answer. Basically they left me out to dry. I think if you decide to run a business you should run it properly. When dealing with people who are moving it is an extremely stressful situation to begin with regardless of reason and to have some add to this stress that you rely on to relieve some of it is very disappointing. I would not refer this company to anyone looking to move, they are unreliable, inconsiderate, and very unprofessional.

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Update by RCW
Sep 29, 2008 7:53 am EDT

I scheduled moving service with this company approximately a week and a half before my scheduled move date of 9/27/08. Brandon who was very helpful provided me an arrival time of 8am - 9am. I had everything packed and ready to go by 7:30am. At around 9am I began to get worried. No phone call no movers. I called the 201 number I had in my caller ID because my laptop was packed and I had no access to obtain the toll free number. When they answered I asked to speak to Brandon and was told he wasn't in today. I relayed the reason for my call and Adam, they person to whom I was speaking, said let me get to the office and check with dispatch and make sure you are on the schedule and I will call you back. I said ok and hung up. Approximately two hours later I had still not heard back from Adam. I then called the 201 number again. No Answer. I called back approximately 15 times throughout the day and still no answer. Basically they left me out to dry. I think if you decide to run a business you should run it properly. When dealing with people who are moving it is an extremely stressful situation to begin with regardless of reason and to have some add to this stress that you rely on to relieve some of it is very disappointing. I would not refer this company to anyone looking to move, they are unreliable, inconsiderate, and very unprofessional.

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KAIGGGG
Westfield, US
Dec 16, 2009 3:34 pm EST

They quote you $400-$500 and then TRY to rip you off for $1, 500-$1, 800.
DONT bother to call them or you will then be calling the police for assistance with these dirtbags

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KAIGGGG
Westfield, US
Dec 16, 2009 3:32 pm EST

they are the worst!
CON ARTISTS...SCAMMERS

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A Very Disappointed Customer
Parlin, US
Nov 21, 2009 5:28 am EST

Caution : New World movers are swindlers. Never call them for moving your household. If you booked already through telephone or internet and given your credit card number, do not be afraid. Call your credit card company and request stop payment or put a block on New world movers ! This is to let everyone know about the move that was done by the new world movers group for me. As I was on a commitment to finish to move as early as 8:00 pm, I was expecting the movers to arrive at 2:00 pm and start the work. However as they came late at around 4:40 pm, it gave me a lot of troubles. As I had to attend to my other commitments, I had to agree for the smaller things, which I previously thought of moving on my own, to be moved by the movers. Furthermore, the supervisor didn't give any estimate before starting the work even though I asked him. But after the things were loaded inside the truck, he said it will cost me $1500 which was a huge shock for me. I actually expected something around $700 to $800 because the initial quote from them was just $80 an hour everything inclusive. Most of the items were packed on our own and the distance from the starting point to the destination is lesser than a block. But the supervisor showed a scribbled paper and he was saying that he is adding the truck fuel charge, toll, etc, etc. But their quote confirmation email says that everything is included in the $80 an hour charge. The cost of the packing materials was abnormally too high. He said it is something around $750. I am not sure on what basis he calculated the charge for packing materials. He didn't give me any detailed receipt regarding this. When the truck was about to be unloaded, the supervisor said that the cost is not $1500 but it is $1750. I am not sure why the $250 increase came up in the middle. Their quote & confirmation email says all services including packing, loading and unloading is included. But the supervisor was saying some strange terms and was asking for more and more money. I wanted to talk to any of the managers. But as the time was around 6:00 pm, I couldn't reach anyone. The time calculated by the supervisor was around 5 hours 30 minutes. But the move started at 4:40 and ended around 7:00. He said that the time included the travel time from the warehouse and again back to the warehouse. This was too big a burden for me because I had to complete this move and go for my next commitment. And he forced me to pay by saying that he will not deliver the things until I pay the full amount. I absolutely felt that I was cheated. The final amount I paid is more than 5 times of the originally quoted amount by them on the phone as well as the email. I have heard of my relatives who moved the entire household from Jersey city to Boston with just $1500 everything included. And here I paid $1750 for moving things from a single bedroom home to another two bedroom apartment just one block away. What a rip-off ! I am very very dissatisfied by this service. Also we checked today the furniture and found out that the book shelf is damages underneath and the pins for holding the wooden planks are lost and we cannot use the book shelf any more.

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7:01 am EDT
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New World Movers Scam and theft

NEW WORLD Movers - SCAM! Do not use this company. I got a quote for $595. Extremely proximate move of apartments (not too much stuff). I even told them I had stairs and there was a walkway (which $300 was later tacked on for). The movers did OK, but as they were moving (they arrived 2 hours late), one of them rushed me through paperwork to sign without explaining it and I never recieved copies of the paperwork. I was already all packed up with my wn materials and thought I would be all set. i also had extra boxes, bubble wrap and packing tape, all unused.

So the movers used $140 blankets they reuse on every customer, wrap my furniture like mummies with $4 rolls of tape (various half used rolls of tape discarded everywhere). They used a $250 carton (a cardboard box to move a $200 dining room table). my girlfriend asked them to take the CPU printer and they put it in a bigger box, which costs $20. Somehow an extra 2 hours of driving time was tacked on. They broke an overhead light and tried to hide it also.

So they pulled the typical stop work with my stuff and held me hostage for $2100. I just paid 2 months rent so my account was spent. i had to go to the bank and move money around a bunch of accounts to get my stuff.

But I am powerless because I signed the paperwork although it is very unfair. I have planned the move for months based on this moving company. I had to vacate my apartment and be in my new one. I had no choice, the movers were late, adding to the urgency. They never gave me copies of the PW either which I dont think is legal.

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Sonceree
Sicklerville, US
Apr 17, 2010 9:00 pm EDT

NEVER USE THEM! I decided to use New World Movers and it was the worst mistake I ever Made. Jennifer who is the office manager is rude, ignorant, and totally unprofessional.New World Movers moved 1 queen bed, 1 night stand, 1 dresser and 1 mirror. I was given a quote of $240.00. They showed up 2 hours late and the driver went over the contract and then proceeded to tell me about all te additional cost which was never metioned in my conversations with jennifer. I was told that there was no charge for transportation...a lie! they charge me for them to go back. They charge a rental fee for carboard box to cover my mirror at a cost of $25.00 and you don't keep the box...rental for blankets at $6.00 a piece which were filthy and disgusting...charges for steps and .75 cents and a host of other charges...at the end of the day, my cost which I thought was going to $240.00 was a whopping $798.00. New World movers totally misrepresented themselves and the associated cost with doing a move. When I called to discuss with Jennifer, she was nasty and lied about what she told me and was unwilling to work with me...Beware! Don't use them!

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sonHoward
Sicklerville, US
Oct 24, 2011 7:00 pm EDT

I used this company as well, and I agree with everyone...THEY ARE A SCAM! I called and got an estimate to move 1 bedroom set. I was told they don't charge for driving...that was a lie...they charged me for mileage back...they have ridiculous charges for blankets that they use all the time, they charge riduculous amounts for tape...they even charged me $25.00 for a piece of cardboard to cover a mirror and then kept it!. I was told it would be 200 dollars to move this bedroom set...well after they got my stuff on the truck and before they unload it, I was given the amount of $832.00 to pay. DONOT USE THEM!

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DONTUSENWM
, US
Oct 18, 2010 1:47 pm EDT

I use to work for this company, along with another girl who i will not reveal her name but we were forced to lie, cheat, scam and ripp off people. The owner of this company is a "little" wise guy who thinks he is slick. Mind you he changes his name from time to time thinking he is some type of mobster. Adam or David which ever name he choses to answer by is a crook. His father also owns a moving company who went into a law suit and changed their name to a professional movers they also go by moving and relocation. The "manager" who is in charge there is a complete degenerate. She is low class and tricks people and the owner that she is a good person, when she is really evil- she uses a fake name as well. TRUST ME I USE TO WORK THERE DO NOT USE THESE PHONY PEOPLE THEY ARE A SCAM. EVERYONE START REPORTING THESE HORRIBLE UNTRUST WORTHY PEOPLE. YOUR GOING DOWN "ADAM". GOOD LUCK.

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MzWoods
, US
Sep 15, 2010 1:09 am EDT
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To anyone reading this who I have not already tried to contact:

My name is Betty and I also recently had a run-in with this company which is now called Moving & Relocation, Inc. After a bit of internet digging (the power of anger!) I was able to track that this company has had at least 3 different names (New World Movers, A Professional Movers and now Moving & Relocation, Inc) while gradually changing addresses/phone numbers and DBA numbers.

I was given a phone estimate of $240 and by the end of the move I was told I needed to pay $1315! I was also called a liar when I spoke with Jennifer the "owner" and ended up having to pay the $1315 as a ransom to get my stuff off the truck!

After doing some research I found someone who is looking to do a class action lawsuit and there are already 2 other people she has been in contact with who are ready to submit complaints to a judge (maybe more by the time you are reading this). I would hope you can also add your complaint to the list because I think it is only fair that we get our money back and that this company ceases to exist (and stops being slick by changing names and phone numbers!) Please email Brooke at movingdispute@gmail.com or you can email myself (betty_woods@yahoo.com) as well. At the very least make sure you report this company (and it's iterations) on every website you can and report it to the BBB. I hope to hear from you!

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Sonceree
Sicklerville, US
Apr 17, 2010 9:15 pm EDT

NEVER USE THEM! I decided to use New World Movers and it was the worst mistake I ever Made. Jennifer who is the office manager is rude, ignorant, and totally unprofessional.New World Movers moved 1 queen bed, 1 night stand, 1 dresser and 1 mirror. I was given a quote of $240.00. They showed up 2 hours late and the driver went over the contract and then proceeded to tell me about all te additional cost which was never metioned in my conversations with jennifer. I was told that there was no charge for transportation...a lie! they charge me for them to go back. They charge a rental fee for carboard box to cover my mirror at a cost of $25.00 and you don't keep the box...rental for blankets at $6.00 a piece which were filthy and disgusting...charges for steps and .75 cents and a host of other charges...at the end of the day, my cost which I thought was going to $240.00 was a whopping $798.00. New World movers totally misrepresented themselves and the associated cost with doing a move. When I called to discuss with Jennifer, she was nasty and lied about what she told me and was unwilling to work with me...Beware! Don't use them!

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Mike_Voorhees
Marlton, US
Mar 19, 2010 6:42 am EDT

New World Movers follow-up.

Holy cow, since my last encounter with NWM (posted above) there have been a few more complaints on this board mostly saying the same thing about the company.

I thought that I would add a couple of points:

When you are searching for a reputable mover, plan well in advance. Very few movers will be able to hook you up at the last minute for a "reasonable" price.

Get written quotes ahead of time. Normally, moving companies only need to know the number of rooms, special requirements (piano, flights of stairs, parking). Some will recommend that a salesperson come out and view the move ahead of the quote (this is a good thing), but rare. I didn't get a written quote and its no wonder I the negative experience with NWM.

Cost - I don't want to be rude to anyone but if it's too good to be true, have someone wake your brain up, because it's too good to be true. Think about this:

* Minimum wage is $7.25 x # of helpers = basic labor cost.
* Add to that insurance, and administrative overhead and you're looking to pay least $15/hour per helper.
* The average move is going to take about 5 hours.
* Most companies quote 7 hours because they need to cover labor costs from the time the truck leaves their compound
* By law, workers need to take breaks and if the move is in the middle of the summer, more breaks are needed for water.
* Then there is the cost of fuel, truck insurance, etc ...
* Reputable movers will not overtly charge you for tape, blankets, etc. They probably bake it into the cost but it is never a huge part of the cost. Just think about it. Go to Costco and price a case of movers tape; $54.20 and for a 3 bedroom move, only about half of that would be needed.

Fast = $$$$ Did I mention plan well ahead, if you can. Shop around. Go see the company if they are nearby and get recommendations. I recommend (2010) that if you are moving a 3 bedroom apartment within 20 miles, plan on paying something near $650 (basic labor alone for 3 helpers = $315)

Someone above mentioned being able to tell a company by the way customer service is on the phone. In general, very true. So if you get some rude behavor over the phone it can mean a number of things, but mostly, whoever is driving the ship doesn't care about customer service.

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hunter2010
Caldwell, US
Mar 01, 2010 9:08 am EST

DO NOT USE THIS COMPANY!

What everyone is saying is the truth. The owner Adam is a liar and should be forced to shut down by the government. What he does is no different from a con artist. We were quoted $70 an hour for 3 men, everything included except for packing materials like boxes, tape, bubble wrap...If you speak with the phone rep Kim do not trust a word she says. She told me blankets were included in the price, which I had saved in an email. The day of the move, the front man said that the blankets were $6 each. I pulled up the email and he had to call his manager to let him know what had happened. Needless to say, after this argument he told me that they were going to include the blankets but charge me $75 per flight of stairs per man. Which would have come out to over $900 plus $250 per stop. When I booked this I explained to the girl Kim that we had to make an extra stop to drop something off, and she told me not to worry it wont be extra "you are just paying by the hour."

To sum this disaster up, my husband and I were expecting to pay around $500. Before they even started the extras (for stairs and stops) were over $1, 500. We told them to leave and that we did not want there services. We lucked out because we were not forced to move out that day so we had some time to find an honest mover. I think if we weren't as lucky as the rest of the people who posted comments, we probably would have ended up paying well over $2, 500.

If you need a good honest mover, this is the name of the guy we used:

A-Way Express, INC...the owner Igor is very nice and came to my house with in an hour to give me an estimate. Our total for the move was $500 and we gave him a big tip included in that price. If you are interested this is his contact info: [protected] or [protected].

Just to let you know this all happened on Sunday Feb 28, 2010. NWM showed up at 8:45am, we told them to go to hell at 9:30am, called A-Way Express, Inc at 11:30am to do an estimate, and by 5:00pm we had hired an honest mover to do our move the next day. Today is March 1, 2010 and Igor showed up at our apartment at 8:00am. My husband is currently with him at the second stop as I type. It feels great to know that we are not getting ripped off by those jerks at NWM.

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past experience
, US
Feb 22, 2010 10:42 am EST

I sent an email to NWM over the weekend, asking to be contacted to get an estimate for my move. I work nights, and I understand that most people don't think about this so I sometimes get calls in the morning. But this morning at 8am I woke up to answer my phone and it was a rep from NWM calling to discuss my move. When I asked the sales rep why she called to early on a Sunday morning, she replied, "it's not Sunday, it's Monday, but whatever." She was right...it was Monday and I made a mistake because I was half asleep. However, she was completely indifferent (borderline rude) when I told her she woke me up, and that calling people before 9am isn't good customer service. I've moved enough times to learn that bad moving companies start with the way the sales reps handle the preliminary conversations/quotes/etc. I told her I wouldn't be using NWM and asked her not to call me again. I was curious about the company, because I had a hunch they might have a bad reputation. Sure enough, I googled them and found this complaint board. I'm so sorry that everyone had a bad experience...I've been in your shoes and it's costly and stressful. I used ALL STAR MOVING AND STORAGE the last time I moved, and they were awesome. Finished the job in half an hour under the quote, allowed them to use my tape and boxes (so no extra charges), and didn't break anything. Over the weekend I entertained the idea of getting quotes from other moving companies, but the unpleasant phone call from NWM this morning was enough to remind me what dealing with a scam moving company was like. So, I'm sticking with All Star again this time. They moved my small two bedroom apartment for just over $300 the last time, and I got a similar quote this time. If you're reading these complaints because you're thinking about using NWM...DON'T DO IT! Con Artist moving companies make your life hell, and essentially rob you of money you shouldn't have to spend.

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Gary N
Jersey , US
Feb 13, 2010 7:44 pm EST

I used New World Movers on 2/13/10 and I am now seeking legal Counsel against the company. I will spare you many of the details as they are pretty well documented above. I had a very small move for which I was given the estimate of $210. I asked the women who called several times about the inclusion of driving time and she said as long as it was under the 3hours that the quote was based on that it would be included. The whole move took 2 hours and 30 minutes. Needless to say I was charged $534. There were charges for distance from the elevator and an hour plus of drive time tacked on. Apparently they charge you fro drive team even after they leave.

In all honesty the movers themselves were quite good. Worked fast and did a good job. It is the management that is criminal. Well they tried to extort the wrong person as I work for a major law firm. I have already contacted several lawyers in the firm and I will be pursuing legal action. While I know it is not a lot of money I hope to show these scam artists that they can not bully everyone.

I highly recommend that you do not use this company.

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cody50
New York, US
Dec 17, 2009 8:16 am EST

This dirt-bag "company" MUST be shut down. They are nothing but sleazy con-artists. They estimated my move to be $400-$500, ( a move 2 miles away)...then jacked it up to $1, 500 before I cancelled them right on the spot and ordered them to take the 20 boxes OFF their truck. I am sure they would have jacked it to over $1, 800 if I werent I fighter and an expert witness in court with numerous attorney and judge friendships.
They refused to unload my boxes, holding them HOSTAGE, I called the POLICE, they didnt care and neither did the punk "supervisor" liar..as I could tell that he had been through this game many times before and knew it was a civil matter. He wanted $250 Cash to take my boxes off...I told him he could KEEP my boxes and stick it. He comes back to my door after probably calling his boss (Adam), saying he will return the boxes back to my apt, that he didnt want to fill out a report at his office and store them. I was born and bred in NYC and am familiar with this breed of ###, and I smelt them as soon as I opened my door that morning, but being under stress just to move, I gave these dirtbags the benefit of the doubt. My first mistake. RUN from these fools. Its a bait and swithch scam. All REAL movers use blankets to cover your goods and DONT charge for it, its part of doing the move. Its like a carpenter charging you for the hammer and nails? How absurd. I pity the poor and elderly who are victimized by these ###. My blood boils, and I was one of the lucky ones to escape their evil claws. IMAGINE...these "people" (PIGS) wake up every morning, and thats THEIR JOB...to SCAM people. GOD has a special place for all of them.ould accept 7

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ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.