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New ID Complaints & Reviews

New ID - Wales, South Glamorgan, Cardiff / Rip Off


I went with my friend and younger sister for supposedly a photoshoot, makeover and a free photo for each of us. I was pressurised into paying £375, £75 of which was supposed to be a refundable deposit. For this price we recieved a CD with 11 photos on, we are still waiting for 2 CDS that have been touched up. My cousin went supposedly beacause she won it free as had given her phone number. They contacted her the day before telling her that she could pay £300 for a portfolio which would be doubled to £600 worth of photos. They also did not refund her deposit and she only...

New ID / Poor Product,Experience and After Service


BEWARE - DO NOT PART WITH YOUR MONEY New ID claim to be a national reputable company who do makeover and photoshoots. I have to say the initial experience was ok at the studio, but then once you have parted with your money (and lots of it) for the photos they are awful. My photos were delivered, they hadn't been retouched as agreed. You cant get an answer at all on the customer services help line, but amazingly if you phone the booking line they answer immediately!. Some 3 months on they have still not resolved the complaint, but I am paying for the product and they take up to 25 days to...

New ID - England, Greater London, London / Photo shoot


"STOP!!! DO NOT GO TO NEW>ID."" Read My Experience and Learn from It. On the 11th January 2009, i visited your above studio for a makeover; my main aim was to purchase just one or two photos for my boyfriend as a valentine present. I had earlier told the photographer that i wanted really nice and unique poses, but he seemed he was in hurry, he just told me to hold my wait for almost all the photos. I mentioned to him again that i wanted different poses but he said i quote “they may look the same but they are different”.in the viewing room i hated the photos, the person who viewed...