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Napa auto parts Complaints & Reviews

Napa auto parts - Hawaii, Hilo / Rude customer service

St
Jan 25, 2015

Today I was treated like a 3rd class citizen from the NAPA counter sales agent. I went in to NAPA to return and repurchase an item which I bought 4 days ago and which did not work. The gentleman did not greet me just took the item and "tested" it and shouts back at me saying it works thereby implying that I am lying. I explained that I ran the item for 3 days and although the lights were working the item did actually not work. He then gets a replacement item does the required paperwork and tells me " the warranty is done you can go" with a rude and brusque attitude. He was so rude in hi...

Napa auto parts - Illinois, Bloomington / deceptive trade practice

Rd
Sep 22, 2013

napa did a major over haul on engine of mine, chaged me almost $1, 600.00 -- installed it . problems from the start up. removed the head and it revealed only part of the work was done. the rest was'nt but i was charged for it as if it were. now the proff of their deception is in the open, they refuse my money back and compensation for my time.

Napa auto parts - Washington, Spokane / Called me Taliban on Veteran's Day

Ph
Nov 11, 2012

I went to the Napa Main Store today (VETERAN'S DAY) at N 501 Freya in Spokane, WA. I asked if the customer rep if they had a military discount. The guy at the counter says, "yes we do, but what country." I said "US". Then the guy says "Oh good, cuz we don't give Taliban a discount." I was highly offended, but smiled, took my part, and left. Being half Filipino and of darker complexion in a city of 98%+ caucasion, this "joke/comment" was completely inappropriate and clearly would not have been said to any other "white" person. The purchase was made at 13:15 on 11 Nov 2012. My receipt says Employee: 21, Stu. Sales Rep: 18, Nobody. Accounting Day: 11.

Napa auto parts / Stay away

Ni
Oct 24, 2011

I've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the staffs who work there recommand to buy to have my problem fixed. It turned out not only did it not work, but also it made my car got scratches. I've talked to the manager, and he 's not going to be responsible for that( I was totally surprised when he said that, what a irresponsible man and store). Please give me a proper response.

Napa auto parts - Washington, Ferndale / Defective Parts, Horrendous Customer Service

Kl
Jun 11, 2011

When my alternator went bad last year, we went to Napa to get a replacement. We purchased it, took it home, put it in the car... only to discover they gave us a defective alternator that didn't work. We were able to drive the car just long enough to get to Napa and have them test it and verify that it was defective and couldn't run the car. They traded it out for a different one... And we went through this entire processes ANOTHER time before the third alternator they gave us finally worked. Less than a year later, that third alternator they gave us goes bad. We drove the car to Napa...

Napa auto parts / Bait and switch fraud

Cl

My story takes place in Cave Junction, Oregon... Recently I went to NAPA auto parts to get a part for my car, as I normally do when I need a part. They didn't have the part in stock and needed to order it. The price I was quoted was $36. I went back the next day to pick up my part and a different did clerk said it would be $49. I told him what I was quoted and he basically said "tough nuggets". He finally did agree to "split the difference" and 'only' charge me $42. Since I needed the part now I paid and went away disgruntled. If that was all, it would have been bad enough. But...

Napa auto parts / As a loyal customer i have to say i was surprised

35

I recently went to one of your stores and was unable to find what i was looking for. Upon asking the person at the counter how i might find it they were rude and not helpful to me. As a loyal customer i have to say i was surprised. Since i have had so many good interactions with NAPA auto parts i am going to overlook this one time but i would suggest that you make sure that you are training your employees to be polite. In this economy it is customer service that sets you apart.

Napa auto parts - California, Morgan Hill / worng guidance

Ni

i've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the staffs who work there recommand to buy to have my problem fixed. It turned out not only did it not work, but also it made my car got scratches. I've talked to the manager, and he 's not going to be responsible for that( I was totally surprised when he said that, what a irresponsible man and store). Please give me a proper response.

Napa auto parts - Kentucky, Shelbyville / Rude Store Assistant Manager and Worthless Lifetime Warrantee on Parts

Mi

I paid $36.75 plus tax for a set of disc brake pads for my 97 GMC Jimmy in 2000. Receipt number 138849. I took the brake pads back today to get warrentee replacements. I was treated like CRAP by the assistant manager of the store. I talked to the manager but he wouldn't take the time to inspect the brakes and said there was nothing he could do. I went to Autozone and bought a set of brake pads with a real Lifetime warrentee for about half the cost. I can take the Autozone brake pads back anytime and get them replaced. I spent about $100 the week before in the NAPA store and I was ready to...

Napa auto parts / Bad employee

Ga

My wife went to Napa to get a break light switch for our truck. She ask the guy from the store if he could check and make sure it was the right part. So he looked under the break peddle and took the switch off the peddle and told her it was the right part. She ask him if everything was alright. He said just have your husband put it on and sold her the part. I was at work at the time. On the way home she had to make a stop at church, going in the driveway down hill she had no breaks. The truck gained speed with know where to go, no where to turn. In front of her was a 7 foot grassy hill very...