My Alarm Center reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about My Alarm Center
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Fuadulane Servicing
STAY AWAY! My security contract was somehow sold to this company for servicing. When at the end of my original contract I called to cancel they informed me that I had been auto renewed for another year! This after tons of issues and problems around the system. Please someone tell me how to NOT have to do business with these crooks!
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service
I cannot warn you strongly enough to stay far away from this monitoring service. After our contract was purchased by this company they renewed our contract without notifying us. Apparently it was in the small print that they could do this but our prior alarm company always asked for our permission before renewing our contract. This was not the case with My Alarm Center ... to get out of the contract I would have had to pay over $2000. We wanted to end monitoring with them because of numerous false alarms, loss of service phone calls, etc. -- it was an endless hassle with them and, whenever we called, they were of little help.
We recently moved out of the country so were finally able to get out of our contract with them (!). To do this, we were asked to send in a letter explaining that we were moving and they would terminate our service. It's been a month now since we moved and our neighbors (who apparently were on our emergency call list) have been getting numerous phone calls from the monitoring company. Apparently they still neglected to terminate our service. I called them and they said they needed proof that I moved out of the country -- ridiculous, since they had just called me back on my international phone number.
Consumers, stay far, far away from this company. I have never in my life written a complaint about a company so that should tell you how strongly I feel about My Alarm Center. Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I moved to another state, Colorado, because of his job. We’ve been trying to cancel services in writing with My Alarm Center since November at the house we moved from in Texas but My Alarm Center refuses to cancel. Currently new folks live in the old house we once lived but My Alarm Center is still monitoring there and charging us for it even though we’ve sent a cancellation letter telling them we’ve moved. The new people in the house are getting a service they’re not paying for because My Alarm Center will not cancel our account there. I got a call early this morning January 11, 2020 from My Alarm Center monitoring department because the alarm was going off at the house where we no longer live and new residents reside. I told them we no longer live there and had sent a cancellation letter in November of 2019 and that they would have to turn the alarm off from the companies end. My Alarm Center Rep stated they couldn’t do it. Then I was told by the My Alarm Center Rep to give the new folks living in the home where we no longer live, our password so they could turn off the alarm. The new folks at the home called my husband and I because they couldn’t turn off the alarm and couldn’t understand how the house was armed and why there was still home security still on the home. I had to explain how sorry I was for the disturbance and the inconvenience and that I’ve tried to cancel the alarm service. They were not happy. Per the My Alarm Reps advice I gave them my password info otherwise they would have the alarm ringing all day and night everyday.
So people we don’t know have access to our information because that was the only way the alarm could be turned off. And, now they can use it without paying for it because My Alarm Center refuse to cancel services there that’s under my name and I live out of state with my husband. What kind of unethical practice is this?
We had multiple false alarms with Frontpoint as well. They could never troubleshoot out motion sensor--it would always go off no matter what direction we faced it. The customer service member was rude when we tried to ask him how to disassemble the motion sensor to change the battery--it was difficult if you never did it before. Now that I have canceled they charged me an additional monitoring fee because they are so special and require 30 days advanced notice--it is for the safety of their customers or so they say--I say BULLSH**! I do not think that is fair when I was not using them during that time period and disconnected my service. I look at it as a reward for them for poor service which I cannot condone.
I am going through the same problem with My Alarm Center right now. We have moved to SC where, thank God, MAC does not service. At the end of Sept. when we were moving I called them to terminate my service. It appeared to be a simple process. All I had to do was send them an email explaining that we were moving, which I did. Two months later, I got a bill for the usual amount of my bill. When I called they said they had not received my letter of termination. Well now it seems that an email is not good enough, it must be a letter. So I quickly sent the letter and paid the bill which meant I was paying for the new residents if my old home to be protected! Now at the end of December, I got yet another bill for service from January 2018- March 2018. I AGREE WITH ALL THE COMMENTS ABOVE! RUN, DON'T WALK AWAY FROM THIS CO!
Here in January 2020 my husband and I are going through the exact same thing in which we’ve moved out of state to Colorado from Texas and My Alarm Center expects us to pay for the folks living in our old home to be protected...smh. Even though we sent a cancellation letter that they acknowledge they did receive.
I CANNOT SAY ENOUGH TO NOT DO BUSINESS WITH THIS COMPANY. They take my money automatically but when I call they do not have my name in the system trying to cancel I was told it would take a month STAY AWAY.
This "company" is a total rip off, scam! We have the EXACT same complaints as others...faulty equipment that was never replaced; false alarms that were never acknowledged; and refusing to cancel contract once it was over and paid in full. We just spent 2 hours on the phone being told that we were responsible for 3 months of "service" after our contract was over because we didn't notify them...when we did! We let them know verbally and in writing that we were not renewing the contract. They put us on a month to month AFTER we canceled without our knowledge or permission. DO NOT BUY ANYTHING FROM THIS "COMPANY" unless you want faulty equipment, you like being threatened with collection agencies and having your credit ruined-which is what the "manager" told us tonight, etc.
Do I hear "class action"?
My experience with My Alarm Center has been terrible! Do not use them!
I used to be with Silent Sentry and without notice it was changed to My Alarm Center.
I have tried twice to cancel this account last month as someone is now renting my house. I sent a fax as they requested on the same day I spoke with a Stefan. A week later, I still did not receive any confirmation email. I was again transferred to Stefan (is he the only one working on disconnection of accounts?) then said this time to email him and he will email me back to confirm the cancellation of my service. Again, nothing.
Meanwhile, the renters have started their own alarm services with another company (Thank God), and 2 of my friends have received calls that My Alarm Center is not getting a signal or something to that effect or that the alarm went off. Really, it still has a connection with their system after Stefan insisted that the account will be closed weeks ago?!
I will contact the 866 number I saw above and see what happens. If anyone knows anything about a class action suit, I would want to know about it. Even my landlord/realtor had a problem with them and they have since changed to Furlong. He should be lucky his account has been disconncected. Let's see what Stefan has to say this time.
I have had the same experience with these clowns. Poor service, false alarms, not wanting to send someone out to reset service until after I had went with another company--the list goes on. These folks are rip offs--STAY AWAY. Have been with another company for over 2 years yet these clowns continue to call me about a past due bill. I faxed them several letters and they claim they did not get them. SOMEONE NEEDS TO GET A CLASS ACTION LAWSUIT GOING ON THESE SHAMSTERS
Moral of the story...know the terms of a contract and negotiate before you sign ...get everything written on it and follow them..it's the point of a contract...Sounds like these people are just mad that they are being held to a contract they didn't bother to read.
Mind your [censor] business. How about that?
Very alarming.
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I had a problem with the auto-renewal on my mother's house. After she went into a nursing home, the bill arrived. I was expecting a bad experience based on some consumer complaints I saw on another message board.. After dealing with an Accounts Receivable specialist, an accommodation was reached where her account and the bill was cancelled after I submitted some minimal proof of her situation.
Actually, My Alarm Center could easily have held their ground because they were legally entitled to the payment. They were more than fair about this particular situation when the facts were laid out on the table.
Feedback for My Alarm Center...You should reconsider the "auto-renewal" contract and the wording of your contracts. I am a reasonable person but after reading my mother's contract, I was automatically on guard and prepared to argue when I called to negotiate. You have an Accounts Receivable Specialist whose initials are "MA" who deserves to be commended for handling the situation very professionally.
RockyDM - This is an official response from My Alarm Center. Please accept our apology for any confusion over your monitoring agreement. Once a customer's term expires the contract is automatically renewed to ensure the safety of the customer and to avoid any lapses in service.
For safety precautions, we ask that customers send in a written cancellation request 30 days prior to the end of their term so that we can confirm it is indeed that customer who is requesting cancellation. This is an industry-wide practice put in place to protect our customers from fraudulent termination of services.
Additionally, we are sad to hear that your system was not working correctly. We understand that it is very frustrating when an alarm system in inoperable. We try very hard to keep fluid communication with our customers and to stay on top of account information so that when a system is not working we can send out a technician or troubleshoot over the phone. Please note, it is our policy to schedule service immediately in these situations and we would have discounted you for the time it was not working.
Again, we are sorry for any frustration you have endured and hope that we will be able to service you in the future.