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Mortgage Services Complaints & Reviews

Mortgage Services - California, Marina del Rey / Axis Capital Group, Inc. CA Review

Lu
Sep 25, 2014

I am writing to make a formal complaint against the Axis Capital Group, Inc. located at 4640 Admiralty Way, Suite 500 Marina Del Rey, CA 90292. On my first contact with this company the as soon as we moved to CA from Jakarta Indonesia, they were impressive. They were the only one from many calls I received from many mortgage companies that was considerate and not pushy. We went through the pre-approval process which now I see was nothing more than pulling credit.  After we had a pre-approval we made a proposal on a home and that is when it all went to the waste. Here we are 5 weeks after they...

Mortgage Services / Posting Mortgage payments

Hw
Jul 18, 2012

After making my mortgage payment on bill pay through my bank on June 1, 2012, HSBC sent my payment back on June 11, 2012 and said that they need a Cashiers Check from my bank. So I went to my bank and purchased a cashiers check and mailed it back to the same address on June 16, 2012, by Priority Mail at the Post Office. They called me on June 23, stating that they did not receive the payment. I was told by an HSBC agent that I should go to my bank to have them reissue another cashiers check. I was so upset, the fact that i had sent a cashiers check on June 16, 2012 and they had not received...