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Mortgage refinance Complaints & Reviews

Mortgage refinance - California, Lake Forest / Dishonest broker cost our mortgage refinance


Copy of our complaint on BBB for our 30yr fixed mortgage refinance. This company does not live up to their BBB rating: Complaint Description - Posted 6/30/2009 2:23:16 PM 5/7/09 Mortgage rate locked at 4.75% without point or escrow for $410k. 5/8/09 Lender waived $695 processing fee to match another broker's offer. 5/13/09 3rd party appraisal promised to call 5/14/09 Direct Mortgage (3rd party handles the appraisal due to new federal government procedure according to lender) repeatedly charging customer's credit card and caused credit card lock down. Appraisal loft handles the appraisal...

Mortgage refinance - Michigan / Mortgage Refinance


My mom refinanced her house and credit cards with Wells Fargo last summer. All of it went smoothly except the attempt to pay off American Express. The Amex account was in collections with NCO. Amex and NCO both refused to provide documentation of the amount owed. Each said the other would have to provide it. They would not talk to Wells Fargo at all. Wells Fargo did cut a check made out to Amex, for an amount they pulled from her credit report. Unfortunately it was for $3000 more than she still owed. My mom told WF she didn't want to send this check to Amex, because she knew from...

Mortgage refinance - Illinois / ileagal practice


In. Feb, 2008 we refinanced our home through Castle Point Mortgage. At the closing we signed a document that indicated a flood determination was completed prior to the closing, and it indicated that we were NOT IN a special flood hazard zone. In April of 2008 we received a letter dated 3-29-08 indicating that CitiMortgage was now servicing our loan, beginning 5-1-08. It stated that the terms of our loan were not changed, just the terms related to the servicing of it (collecting the payments). Then in May 2008 we received a letter dated 5-5-08 from CitiMortgage Insurance Center telling us they...