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The good, the bad, and the ugly - discover what customers are saying about MLB.com

Welcome to our customer reviews and complaints page for MLB.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with MLB.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used MLB.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with MLB.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with MLB.com. Your feedback is an important part of our community and will help others make informed decisions.

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2:56 pm EDT
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MLB.com rippoff/ scam

I purchased mlb "at bat" for last season. So I would not be auto billed for this year, I called and canceled the service at the end of the season. This year i was charged for the service on a completely different card. I called and canceled service again only to find out that it would take 10 business days to receive a refund. Mlb.com does this hoping that some people wont notice the charge, and if they do they still get to use the money for at least 10 business days. If you call customer service they will all tell you something different.
It should not take 10 business days to refund money! I will never again purchase anything from MLB. I will also post complaints about this everywhere I can, as well as tell everyone I can about the fraudulent charges I received on a different card then I gave them last year.
Don't they make enough money?

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4:26 pm EST
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MLB.com horrendous company

This email that I sent to the company only hints at my frustrations. Of course I have not heard back.
"The service on this order was completely unacceptable. I ordered three items on December 11. As of December 21 the status on one of the items was still shown as "IN STOCK". It was not until I called to complain that it got picked up off of a shelf and mailed. I will not have it in time for Christmas and someone will be disappointed. I have shopped online through various sites this year and MLB was by far the least efficient. To add insult to injury, you did not expedite this last item and I am paying full price despite your current buy one get one at 40% promotion. This is HORRENDOUS customer service. "
Now that I am reading many of the complaints online I am concerned that I will not even get the items ordered. I wonder if the teams know their fans are going through this. I ordered these Yankee items for my son. I am a Mets fan so at first I was amused by the disfunction. I am no longer amused.

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12:59 pm EST
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MLB.com Bad service

Customer Service at MLB.COM (sucks.) I ordered two items from these people on 11/28/08. I did receive one of the items within seven days which was very good, seeing that both items are Chiristmas gifts. This morning I received notice that the second item would not be shipped til 12/24/08, and if I wanted to cancel call Customer Service and they would take care of the cancellation. Well let me tell you, the two supervisors that I spook to told me that I could'nt cancel because it was ordered so far in advance. Remember these items were orded on 11/28/08. The second lady that I spoke to was so disrespectful it made me literally sick. How the hell do companies like MLB get away with this crap? Is their anyone out there that can help the many people that get burnt by companies such as MLB. I'll never buy anything from the company again.

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landman972
Rockwall, US
Apr 13, 2010 4:22 pm EDT

DON'T DO BUSINESS WITH MLB.COM -- UNLESS YOU HAVE MONEY TO THROW AWAY.

MLB.com won't refund $109.95 for an "automatic" subscription renewal that I was unaware of! In February 2010, my PayPal account was hit for a payment for an "automatic" renewal of an on-line TV subscription that I purchased for the 2009 MLB playoffs. I requested a refund and received a nice email indicating that it was processed.

It is now nearly 2 months later and I have spent literally hours composign emails and on the phone with the "customer service" staff and still have not had even 1 penny refunded. Buyer beware!

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10:52 am EST
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MLB.com Customer Service

I ordered a jersey from MLB.com for my father for Christmas. The jersey was a new one that had just been released, so figuring I couldn't find it in stores before Christmas, I ordered from MLB.com. I placed the order on 12/08/08. It is now 01/12/09, and not only has the jersey NOT SHIPPED, but no one at MLB.com has been able to give me any reason at all for this. After I called the first time, a woman who sounded like she could care less that I was a bit upset that I was told I wouldn't be receiving the gift in time for Christmas told me it would arrive right after Christmas. I explained that I would be out of town from the original shipping address I gave her, and asked if she could change it for me to my parent's address, since it hadn't yet shipped, and I would be there instead. She said she'd put in the change. After 4 phone calls to 4 different "customer service" reps over the course of a few weeks, I still hadn't gotten the address change, and still no one could tell me why the jersey hadn't shipped. "It's coming from the warehouse" they'd tell me. "We have no control over it."

Finally, I spoke with a woman on 01/07/09 who sounded as upset as I was that my jersey STILL hadn't shipped. She was very apologetic and told me she was writing in to have someone call me and straighten things out. She assured me I would be contacted within the next 24-48 hours by someone who could tell me where my jersey was and if it would ever ship.

Today, I decided I had given them enough time to call me back, and called them, instead. The woman told me that Majestic's warehouse was backed up and that's why nothing had shipped and that they would be shipping late this week or early next week.

I have never had such a problem ordering online. I will NEVER order from MLB.com again, and I am planning on canceling this order unless I get that phone call from someone telling me that the jersey is free for all the inconvenience.

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MLB.com Lousy customer service

Ordered two jerseys on 11/16/07. Called 12/17/07 to exchange on of the jerseys for a different size. Was told I would have to purchase a new jersey and that a retrun label would be sent to me to return the small jersey. Did not receive return label. Called on 1/4/07 to inquire - was told that they were not sending me a return label and that I should put the jersey in a package and mail it to them. I explained that I would have been happy to do this in the first place but their lack of communication and follow through was bad customer service. I asked that they pay for shipping for poor customer service and communication - they refused.

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