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Mar 18, 2013

I purchased mlb "at bat" for last season. So I would not be auto billed for this year, I called and canceled the service at the end of the season. This year i was charged for the service on a completely different card. I called and canceled service again only to find out that it would take 10 business days to receive a refund. does this hoping that some people wont notice the charge, and if they do they still get to use the money for at least 10 business days. If you call customer service they will all tell you something different. It should not take 10 business days to refund money! I... - New York / horrendous company


This email that I sent to the company only hints at my frustrations. Of course I have not heard back. "The service on this order was completely unacceptable. I ordered three items on December 11. As of December 21 the status on one of the items was still shown as "IN STOCK". It was not until I called to complain that it got picked up off of a shelf and mailed. I will not have it in time for Christmas and someone will be disappointed. I have shopped online through various sites this year and MLB was by far the least efficient. To add insult to injury, you did not expedite this last item and I am... / Bad service


Customer Service at MLB.COM (sucks.) I ordered two items from these people on 11/28/08. I did receive one of the items within seven days which was very good, seeing that both items are Chiristmas gifts. This morning I received notice that the second item would not be shipped til 12/24/08, and if I wanted to cancel call Customer Service and they would take care of the cancellation. Well let me tell you, the two supervisors that I spook to told me that I could'nt cancel because it was ordered so far in advance. Remember these items were orded on 11/28/08. The second lady that I spoke to wa... - Maryland / Customer Service


I ordered a jersey from for my father for Christmas. The jersey was a new one that had just been released, so figuring I couldn't find it in stores before Christmas, I ordered from I placed the order on 12/08/08. It is now 01/12/09, and not only has the jersey NOT SHIPPED, but no one at has been able to give me any reason at all for this. After I called the first time, a woman who sounded like she could care less that I was a bit upset that I was told I wouldn't be receiving the gift in time for Christmas told me it would arrive right after Christmas. I... - Kentucky, Louisville / Lousy customer service


Ordered two jerseys on 11/16/07. Called 12/17/07 to exchange on of the jerseys for a different size. Was told I would have to purchase a new jersey and that a retrun label would be sent to me to return the small jersey. Did not receive return label. Called on 1/4/07 to inquire - was told that they were not sending me a return label and that I should put the jersey in a package and mail it to them. I explained that I would have been happy to do this in the first place but their lack of communication and follow through was bad customer service. I asked that they pay for shipping for poor customer service and communication - they refused.