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The good, the bad, and the ugly - discover what customers are saying about Mid - Atlantic Waterproofing

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11:59 pm EST

Mid - Atlantic Waterproofing Very deceptive

I called Mid-Atlantic because a friend of mine had waterproofing system installed by Mid-Atlantic in her home about 8 years ago and she said her basement has been bone dry ever since. The salesman came out in the evening and spent about an hour and a half with me. He seemed to know what he was talking about and showed me all kinds of diagrams of the system. He also told me about many "high profile" customers for whom Mid-Atlantic had installed systems. He also told me that Mid-Atlantic had won the Torch Award for Business Ethics recently. I was aware that some of these basement waterproofing places were very un-ethical and often scams, I thought that since Mid-Atlantic had won this award, they must be reputable. The salesman took measurements and made a detailed diagram of the system they would install, including where the pumps would be placed. He told me that it may be subject to change because when the "engineers" get here they may need to put the pumps in different places. He spoke many times of the "engineers" who would be working on my system. He also mentioned several times that he was "engineer", not a sales guy and that he wasn't making any commission on sales. Hmm.
When doing the pricing he brought the original price down about $5000 because he wanted to send me “engineers” instead of the "regular" guys to install my system. He then used the classic aggressive sales tactic of "you have to decide by tomorrow or you might not get these guys" and that he “couldn’t guarantee this special engineering price” if I didn’t decide by the next day – due to scheduling the “engineers”, of course. I felt like he was pushing me but I also didn't have the time to go out and get another estimate and wait. Furthermore, I have no way of knowing whether one waterproofing system is actually better than another other than from friends. I only had the one recommendation from the one friend, so I decided to go with Mid-Atlantic. The cost very VERY high, but I decided to pay it since they offered a life-time guarantee that went with the home, not the owner.

Installation day came and I was shocked to get a phone call from my mother who was at my house to let them in that the "engineers" wanted to know where to put the pumps. WHAT? I was told that the people who came to my house would know what they were doing - they were supposed to be engineers, after all. Also, they were supposed to have a copy of the diagram the engineer/salesman gave me, but apparently didn’t have it with them! So, I had to leave work and go meet with these installers to show them where the pumps were supposed to be. On the way home, I called Mid-Atlantic and told the manager there that I was not at all happy about this.

When I got home, I then got my second shock. These were not engineers at my house. These were construction workers! I am not trying to be derogatory to any group of people here, but there were about 8 of them and only 1 spoke English. Clearly they were NOT engineers. It doesn’t bother me that they were construction workers and didn’t speak English. It’s just that the salesperson told they would be engineers and used that fact to get me to sign the deal within 24 hours. This is the deceptive and aggressive part of this whole thing. He should have told me that a construction crew was going to show up. Maybe he thought I wouldn’t by his product if I knew non-English speaking construction works would be installing this so called “highly engineered” system. So I called Mid-Atlantic again and told the manager that I had expected that at least one person in the group of installers would be an educated engineer. The manager's response was that "it wasn't rocket science." That is exactly what the salesman led me to believe!

Part of my basement is finished and the salesman told me that they would be cutting the dry wall and I would have to fix it. That is fine, I agreed to that. He did not tell me that they would be cutting the studs so that the dry wall would have no support!

Furthermore, they did a few things that were just plain sloppy. They caused a complete mis-alignment of the door to the closet in which my water heater is located. I had to pay a contractor to push and re-secure the wall back to the proper place so that the door would close again. Also, they placed one of the pipes that carries the water to the outside about 8 feet into my front / side yard. What an eye sore! Not only was it a complete eye-sore, it would prevent me from mowing that part of the lawn.

I called about both of these very sloppy things and a guy came out and cut back the pipe in the yard. There were other places they could have made the pipe come out – like under the deck which was only about 3 feet away from where they put it, which was not under the deck. They say they are going to reimburse me for the cost to fix the door, too. I am glad about both of these things, but I would not recommend this company to anyone without first telling them that construction workers come to install it and not to fall for the special “engineering” pricing. Consumers should also make sure they know exactly what is going to be destroyed at their home in order to install it AND know exactly where they are going to place to pipes that take the water to the outside. Lastly, get at least one other estimate. I am sorry I didin't.

After my experience, I am really surprised that Mid-Atlantic got the Torch Award for Business Ethics. I found the salesperson was not quite ethical.

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dnmle
, US
May 08, 2012 9:45 am EDT

We probably had the same salesman Lon Brankovich. He spent 3 hrs pressure selling this service. Used the" have to decide right now "but ours was due to a on call opening and that the price couldn't be guaranteed even the next day. He eventually lowered the price by thousands but figuring out the labor of three pierced and tattooed non English speaking guys and the cost of the materials we over paid by about 6 thousand dollars. he also said he was going to put his best group on this job. ha! The foreman looked 20 yrs old. They promised things that were not done and do not return calls. You can never get the person you need to talk to. It has been weeks and we still have terrible odors and problems. We probably did not need two pumps and might never know if any of this was necessary. 3 hrs pressuring us and no time spent on what mess was going to be left or how to deal with odor or really being spcific to what was going to be done. I will never recommend this business.

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2:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mid - Atlantic Waterproofing Worst service ever

We have lived in our home for almost 7 years now, and during all this time we have had a huge flooding problem. The prior owner had the basement waterproofed by Mid-Atlantic Waterproofing with a lifetime warranty transferrable to us. Within a few months our basement began to take on water; since then, it has been an ongoing battle: they either ignore us, or do not fix the basement right. We have been forced to gut our finished basement twice. We have thrown away numerous personal belongings. Earlier this year, after getting the runaround & no results for 7 years, we decided to call as if we were a new customer. We had two different salesmen visit: The day after the second salesman's visit, he called my husband's cell phone and said that the system was done by Mid-Atlantic, was still under warranty, and that they were going to fix it. For the next few months, we had visits from different employees, and we were getting periodic phone calls, but no work was ever done. The last contact was May 16, 2006. An employee came and jack-hammered 3 holes into my floor. A foreman was supposed to come look at the holes; 3 weeks later, we are still waiting ( the second time this has happened). Messages left have gone unanswered. Today we had a huge flood. We have no hot water, because the pilot light is flooded out. We had to turn off the central air, because it was giving off sparks. Also, our phones are not working properly, because the wiring is wet. This situation has cost us in the tens of thousands of dollars, not to mention our time. We need this basement fixed correctly. I think we have waited long enough.

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dontbotherwiththem
Burlington, US
Feb 14, 2014 6:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On February of 2014, had scheduled an appointment with them. When the estimator ( David) showed up and took measurements of entire basement, even though i told him the water seepage was in one of the rooms. ( I felt like he wanted to ripped me off) When we were about to go over the estimate, he asked where my wife was. I told him she was at work, not knowing that he won't continue the estimate until all home owners are present. I, then explained to him that I wasn't informed that both home owners needed to be home. ( doesn't make any sense anyway) I then told him that the house is under my name and it is not a problem because i will discuss information given to wife. David refused to continue and stated, " The appointment people should have told you, and that he won't be paid if the "home owners" are not present." He then asked to use my cell phone to call his company. I, hesitated and wanted to ask him to leave but instead i allowed him to use my home phone. When the gentleman left the property, i called the company and spoke to a manager who was argumentative, by telling that he just happened to hear the conversation with Victor in the appointment department and he told me that my wife needed to be home. I was pissed off, because this company has wasted my time and now is calling me a lair. I can't imagine how much problems will i have if i actually hire these people.

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Mrs. MG
South Amboy, US
Jun 28, 2013 12:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Mid Atlantic put my husband and I into debt! We thought we could trust them after Hurricane Irene to fix the water problem in our basement. They told us a story about how it would cost over $40.000 to fix but that they had another solution that would only cost us #13, 000 and would fix the problem. They then kept going on and on about how they only had one date available and pressured us into feeling like if we didn't do it right away we would have mold problems which could affect our family's health. We agreed especially since nobody else called us back and we felt desperate! They ripped apart our basement and took several weeks to finish the job. We had French drains put in but amazingly after hurricane Sandy not a drop of water went into those French drains. We realize later on that all we needed was to have the water re-directed to the street which a landscaper fixed for us for a much cheaper price. So upset that we don't know what to do or who to complain to about being ripped off and lied to!

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Andrew T.
, US
Sep 23, 2011 3:28 pm EDT

★☆☆☆☆ Don't waste your time
by andrew2009 at Citysearch 1 Mid-Atlantic Waterproofing
January 27, 2009

Mid Atlantic was one of four estimates we got to repair our leaky basement and two reps were at our house for 2.5 hours. During their inspection they pointed out all kinds of issues with our footer, foundation walls and floor. They told us that the next step was foundation and footer failure. The only way to avoid structural failure was to use their system which two hours into their inspection was not yet revealed. After pushing them to tell us their sollution it turns out that they use the same basic water diversion drain and sump pump as every other company out there but literally charge three to four times as much. It nearly took a verbal argument to get through to them that we were not prepaired to make a commitment on the spot. If we didn't commit we couldn't get their discounted price. We asked for literature and a written estimate before they left so we could make an informed decision between the four contractors. They could not provide us with anything! I had to write down their offer. It was as if nobody had ever said "no" to them. I feel sorry for those people. We are going with a smaller, local contractor with a good track record. We are getting basically the same system for a quarter of the price. The Mid Atlantic inspection is stressful, pushy and long; don't bother

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JT 4587
Hummelstown, US
Sep 21, 2011 6:01 pm EDT

HOW DO YOU SLEEP AT NITE?

Unbelievable how a company that treats their employees like ### and their customers even worse has stayed in business this long. I am appalled at how customers are talked too. I have never been spoken to like I have from you office personnel. They are very unprofessional and discourteous. Dan in the York office has got to be one of the biggest ### I have every talked to. The other office support is no better. Where do you get these people from?

I understand it is all about the almighty dollar and probably bonus checks to the higher ups, but let me tell you if it wasnt for your service techs in the York branch you would not be in business. You truly should value these harding working men and stop ripping off little old ladies just to make your bonus.

It is a disgraceful way of doing business ! Karma will find those who have no compassion for those who tried to believe in a company that does not give a ### about anybody buy their own greedy hands. !

Shameful shameful shameful…..How do you sleep at night?

JT Myers
Hummelstown

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homeownerNJ
, US
Jul 10, 2009 1:58 pm EDT

I contacted this company because of a referral from a quality HVAC company. What a mistake! When I tried to explain to them what our problem is with water in our basement, they repeatedly interrupted me and talked down to me like I don't know anything about waterproofing (I'm a licensed architect with 15 years experience!). They were unprofessional from the first minute I was on the phone with them. If that's the way the treat a prospective customer, I would hate to see how they treat someone that has a contact with them!

If you want to avoid headaches... I bet this is not the company to hire.

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