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Mexicana Airlines Complaints & Reviews

Mexicana Airlines / Has not refunded me for canceled flight

Lb
Feb 13, 2011

I purchased 2 Mexicana Airline tickets from LAX to Puerto Vallarta in July for travel in November, then heard about their bankruptcy in August. I called them and the agent told me to wait to request a refund because they were going to be working something out soon and making an announcement in September. On Sept. 23 I finally requested a refund after hearing nothing. On November 12th I called to see the status of my refund and they said to expect it within 2-3 weeks. On December 29th I called again to see what the status of my refund was and they said to expect it in 4 weeks. On February...

Mexicana Airlines - Illinois, Chicago / flight cancellation

Ro

ON FEBUARY 12, 2010 MY FLIGHT WAS CANCELLED, MY ONLY OPTION WAS TO TRAVEL ON FEBUARY 14, 2010. IN WHICH I DID. I DONT BELIEVE THIS WAS RIGHT AT ALL. FOR THIS REASON I PURCHASED FLIGHT INSUANCE. I NOTIFIED MEXICANA AIRLINES AS I WAS THERE, AND ALSO BY PHONE. I DID NOT GET ANYWHERE. NOBODY SEEMED TO CARE ABOUT MY SITUATION. I TOOK A TAXI BACK HOME. I WAS VERY UPSET, AND STILL AM. MY TOTAL COST FOR THIS CANCELLATION WAS $200.00 DOLLARS. I AM ASKING FOR MY MONIES BACK

Mexicana Airlines - Florida / Wrong Charge on Debit Accoutn

Bf

Purchased one way ticket back to Florida from Mexico City and they charged me instead of $329, they charged my debit account $3, 600. completely wiping out my bank account and leaving me with $0 in a foreing country. Supervisor Azusena stated there finance department was closed and that I would be refunded the money on Monday and it would take a couple of day for the money to get to my bank account. I asked her what I should do with no money in Mexico and she actually suggested a family member wire me money, I cannot believe she dared tell me that. She did not offer me a discount, a free ticket or any thing. I am now awaiting what is going to happen. Any suggestions, please let me know. [email protected]

Mexicana Airlines / Worst Airline - worst experience

To

Mexicana does not care about customer satisfaction and has no customer service. Mexicana is a third world-mentality company and all personnel is crooked. You will be so sorry if you fly Mexicana. Recently I flew from Mexico City to DFW and the flight was so late that Customs in Dallas had to cancel the flight. We got no help or explanation about what went wrong. We were just asked to exit the plane and told to get a new passing board for next day – I had a project next day and got ducked for the day. We had to pay for our hotel, Dinner, and taxi. All personnel is malicious and all of them are cheap liars. I hated the fact that they treat people as if we were illiterate.

Mexicana Airlines / Mexicana.com is the worst!

Jo

Mexicana.com is by far the worst website to buy airline tickets from. After trying to book tickets and getting kicked off the site with a "session expired" message I decided to go to a travel agent to book my tickets. Much to my dismay my credit card was declined. I called my card and they told me mexicana had charged me for tickets!!! When I called mexicana they told me I wasn't charged. WTF?!?! I spoke to like 4 different ###s in their customer service department before they could explain why I was charged. They stated a glitch in their system put my funds on hold but no tickets were...

Mexicana Airlines / waiting period to get a refund

Sr

T tried to book a ticket on line to Mexico City for an emergency trip, I entered the credit card information and a clock with a message processing your request came on for a long time and then it closed without giving me a confirmation, I did this 3 times, same flight, same name, same time and it did the same thing, finally I left it alone thinking I would do it the next day. On the next day I checked my e-mails and had confirmation of 3 tickets purchased. I called Mexicana and explained the situation spoke to sales agent found the problems and processed the refund and explained that it would...

Mexicana Airlines / Cancelled Flight with NO Options

Va

I booked a flight from PDX to PVR in February 2017. Today I was told by Daniel Corarrubias, a Supervisor of Rates and Changes at Mexicana Airlines, that Mexicana ceased flying out of Portland, OR in June of 2017. I received an email last night after 5pm West coast time, so I saw it this morning, notifying me that my flight status had been "changed". I called the number listed in the email immediately, and was informed that my flight no longer existed, and they needed to try and book me on one of their partner airlines to be able to get me from PDX to PVR. The agent, Antonio Estrada, gave me the...

Mexicana Airlines / Scam

Va

Booked a ticket to Oaxaca that I couldn't use because of work. Called at the time to ask them what the procedure was for reimbursement and/or flight changes. I was told I had a year to use the ticket with a $100.00 fee for the change, including changing the ticket to another destination. When I was ready to book again, I went online to check tickets from Los Angeles, to Cancun. Mind you, my original ticket was business class since they didn’t have first class. They wouldn't know class if it hit them!!! I was glad to see the fare was only $3.00 off my original ticket. I called...