Menu
CB Credit Cards Merchants Choice Payment Solutions

The good, the bad, and the ugly - discover what customers are saying about Merchants Choice Payment Solutions

Welcome to our customer reviews and complaints page for Merchants Choice Payment Solutions. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Merchants Choice Payment Solutions.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Merchants Choice Payment Solutions's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Merchants Choice Payment Solutions, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Merchants Choice Payment Solutions. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
P
8:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Merchants Choice Payment Solutions Fraud

I was contacted by a pleasant enough person to do a free cost comparison on my merchant account. I sent in statement. When the comparison was done. I get a call back from a man named Teddy something. He showed me how much I was 'overpaying'. I told him I was in a contract and he responded telling me that they would take care of terminating my existing account. Well, that was a lie and he lied about fees as it is now actually costing me more and I have two merchant accounts as termination fee with my previous customer is 495 dollars.
Disgusted in Hugo

Read full review of Merchants Choice Payment Solutions and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Ben Henderson
Canton, US
Dec 08, 2012 10:48 pm EST

I don't know the details of the complaints made by these merchants.
They may be true or just they made mistakes and won't fess up.
All I can tell you is that I have been a sales representative for almost two years.
I don't lie to my customers, my managers don't lie and my customers are doing just fine.

ComplaintsBoard
M
11:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When you start your business, as soon as you register it to obtain a license you will be bombarded by hundreds of these Merchant Processing Companies offering you FREE Services and Equipment with the lowest rate that the market can offer. ALL OF THESE REPRESENTATIVES WILL TELL YOU WHAT YOU LIKE TO HEAR, SO THEY CAN EARN YOUR BUSINESS. If you are approached...

Read full review of Merchants Choice Payment Solutions and 7 comments
ComplaintsBoard
B
4:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Merchants Choice Payment Solutions Credit Card Processing Nightmare

I am the owner of a computer repair shop in Veneta, Oregon. A little over a month ago, a representative of this company came into my office and promised me a positive experience with this company in helping me to process credit cards in my shop. Since that time, I have had nothing but headaches, and unanswered questions. I was told that I would only be charged around $50 per month, and I would be told ahead of time, what date I would be charged, so that I knew to have the funds available. That failed to happen. I was hit with charges right away into my account, resulting in several overdraft and insufficient funds fees. I made only one transaction into the account, using the machine, which funds I never got to use, because it was never available because of all the charges made by the processor, and all the subsequent over draft fee’s that were generated as a result of
these charges. Then the account continued to be hit by further charges that were unexplained to me. The representative refunded me $100 in cash out of his pocket to offset this issue, but that did not even come close to reversing the large negative balance, nor put it into the positive close to $200 where it should have been. I have called and left messages with this guy, and most of the other companies involved with this company that I no longer wish to try to work with any of these institutions in order to process credit cards. As of
yet, no one has returned any of my calls. I want this policy canceled and I feel that they have breached the contract, not me. On top of everything else, our account was just hit again today for the ridiculous amount of $667.15, putting us into the negative -$404, before further overdraft charges and insufficient funds fees! This
is after receiving a letter that they are going to charge me $769.25 with absolutely no explanation as to why I am being charged! So far i have gotten bills from 4 different companies associated with this stupid credit card machine! What the f*&%#! Lease Finance Group LLC, First American Payment Systems, Woodforest National Bank, & Merchants Choice Payment Solutions! I keep seeing things in the paperwork that also says Transtech, plus the rep had his own company name that i cant even remember now. We have gone to our Bank, and challenged all of the charges and instructed them not to allow any more charges to go through. Please tell me how to return the equipment and end this nightmare. If someone does not make this right, I am going to contact the Better Business Bureau, and any other authoritative agencies that I can find, as well as take legal action.

Read full review of Merchants Choice Payment Solutions and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
H
H
hoangfuong
Renton, US
Dec 18, 2010 4:48 pm EST

Why don't people pool together bring them to NY court and split the cost.

Yani92625
Yani92625
Corona del Mar, US
Jun 14, 2010 9:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Of course i am...this is a complaints board! I am simply recommending this company because i was referred to them by a friend, i use them because they have treated me right and thought it might help others who had problems with their existing merchant account...oh well...

C
C
concernedcitizen2010
Mammoth Spring, US
Jun 14, 2010 8:11 am EDT

RE: EXS Credit Card Processing posts by Yani92625: Being that you have posted the same comment on a LOT of complaints against other companies, I must agree with one of the other posters. It does appear you are simply promoting/advertising them...

Yani92625
Yani92625
Corona del Mar, US
May 14, 2010 6:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

FYI: I went with EXS Credit Card Processing ( www. EXSCreditCardProcessing. com ) because they did not screw me with high processing and monthly fees. They also placed me in a free credit card terminal (no lease payments) to minimize my upfront costs when i opened my new restaurant. I highly recommend EXS if you dont want hassles or unexpected high expenses with other providers...they saved me over $8, 000 annually if processing fees vs. my old processing company...One suggestion, always check the companies better business bureau rating...I signed up with EXS because the had an A+ BBB rating...made my decision much easier...

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.