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MCAP Mortgage Services Complaints & Reviews

MCAP Mortgage Services / MCAP Mortgage Services

Cave@t on May 10, 2013

Our mortgage broker initially recommended the MCAP mortgage, saying it is cheap and well-serviced. MCAP had the lowest rate going, so we signed up. In our case, we wanted my wife’s name and my name on the title of the property, although she is in the midst of immigrating to Canada. Our broker made that clear to MCAP from the beginning, and everything seemed fine. Until a few days before closing, that is. Then, we were suddenly informed that my wife could not be on the title deed of the property, and that the mortgage could only be in my name. My lawyer was unable to resolve the...

MCAP Mortgage Services / Poor service!


We applied for mortgage loan after having 6 years of good experience and trust with credit cards. Loan officer never calls back until there is any deadline and you leave voice mails and emails for 2-3 days and call their manager or customer service department. We applied with them 45 days prior to our closing date, submitted all the papers. We didn't get any response until our loan approval date and after 2-4 days effort to contact loan officer. Then by evening we were told about missing papers and request for date extension. after next extended date, same process no response until...