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www.mahsa.edu.my
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1.7 29 Reviews

Mahsa University Complaints Summary

5 Resolved
24 Unresolved
Our verdict: With Mahsa University's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Mahsa University reviews & complaints 29

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Newest Mahsa University reviews & complaints

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5:19 am EDT
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Mahsa University Lecturers

Department of EHS lecturers need to be retired ASAP. They cannot communicate with international students, keep delaying classes, don’t update with academic content, and just leave us students in utter chaos. They even have the audacity to keep online classes according to their comfort and convenience without even considering what students have to say.

Desired outcome: Retire the old lecturers

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10:54 am EST

Mahsa University Living in Hostel (Student)

As a student who live in a Hostel, I feel like I'm in a prison myself because we don't get the freedom as we want it to be. Most of us are pretty much adult and I feel like having the guard at the main gate itself is more than enough for the safety precaution. Apart from showing our MATRIC CARD, THE OUTPASS is more than enough to prove that we are the student that live in a Hostel. I pretty much think that we need to have a more freedom and CURFEW until 11:00pm is ridiculous we need to be treated as a university student and also like an adult, we pretty much could only HANG IN THE CAMPUS up until 11:00pm due to the absurd rules. We need to remove the curfew time and also let the student freely roam around the CAMPUS whenever they want! having the guard around the CAMPUS for nothing is useless :) if you could not even let the student roam freely in campus anytime, they want! I strongly think just remove the security guard! around the campus! and just let the security guard be only present at the main guard!

Desired outcome: Please! remove the curfew times! and let the student freely roam around in campus and also just let the student be free! THIS IS A UNIVERSITY! NOT A PRISON! FOR THE STUDENTS EVERYONE HERE IS AN ADULT.

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9:03 am EST
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Mahsa University Parking service

I am a first year MBBS student.

I came to the parking office on 27th January 2023, to register for hostel parking, only to be told that I had to come again on the 1st of February. I guessed that made sense because it would be easier for me to make monthly payments; So I would pay by 1st of every month's onwards. However, when I came to the office on the day we agreed on, I was asked to come again on the next day because “the system was down”. This continued to happen for the rest of the week (today is 5th of February). Mind that each day that I couldn’t park at the hostel parking I had to park at the regular visitor parking which costed me RM2 per entry. Had I gone out for lunch and dinner on the same day, it would cost me RM6. Overall, the experience dealing with the parking management was frustrating, helpless, and a complete waste of time.

Desired outcome: Better management system. Do not scam poor students' money.

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Update by Irhamrmz
Feb 06, 2023 9:06 am EST

I bought an Apple Pencil in November 2022. After a week, I still did not receive the parcel. So, I checked the tracking number provided by Poslaju, and it showed that it had been delivered to MAHSA University for a while.

I went to check for the parcel at hostel office and at the receptionist in Unity building, only for them to tell me that they didn’t receive any parcel. They also asserted that they could not receive any students’ parcels. Fair.

Next, I had no choice but to check for my parcel at the Poslaju Hub in Telok Panglima Garang, about an hour drive from MAHSA University. It indeed had been delivered to MAHSA University.

From the Poslaju record, the parcel was accepted by the concierge working at the receptionist counter in the Unity building. They also had given me her details as following:

Name: Shafiqa

IC Number: [protected]**

I asked Shafiqa regarding this but only to be told the same thing.

I mentioned to her that according to the record from Poslaju, she was the one who picked up my parcel. To my shocking, she said “the mailmen must have known her and used her IC without her consent, as she always picks up staffs’ parcels”.

When I asked her to see the record of parcels that she pick up on daily basis (there’s a book at the counter for all the parcels she picked up), she said that once the owners of those parcels came, only then they themselves would write their parcels’ tracking number as well as the date they picked up the parcel from her. That being said, if a parcel was stolen or lost in her care, during the whole time the parcels were not yet picked up by their owners, she would never know. Such complete ridiculous system she has going on. Why bother letting a receptionist to collect your parcel right.

Overall, the parcel is still missing and I am completely devastated by my experience dealing with MAHSA management team.

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Is Mahsa University legit?

Our verdict: After an exhaustive investigation, Complaints Board has identified Mahsa University as exhibiting significant legitimacy concerns, categorically indicating it's not legit. Engaging with Mahsa University is strongly discouraged, highlighting a substantial risk to users' personal and financial security. Do not provide any information. Report any suspicious activity to the relevant authorities.

Mahsa University earns 7% level of Trustworthiness

Critical Trust Alert: Complaints Board reveals Mahsa University as a scam with only 7% ligitimacy. Strongly advised against interaction.

With only 17% of 0 complaints being resolved, Mahsa University slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

That one mahsa.edu.my is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety

Mahsa University protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.

We conducted a website analysis and found that the main website for Mahsa University has a lower search engine ranking compared to similar websites in its industry. This could potentially indicate issues with the website's search engine optimization (SEO) and may affect its visibility and credibility online.

We found that the website for Mahsa University is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Mahsa University. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Mahsa University has registered the domain name for mahsa.edu.my for more than one year, which may indicate stability and longevity.
  • Mahsa.edu.my has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Mahsa.edu.my has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
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2:31 am EST

Mahsa University Tuition fee payment receipt

This university is the useless university in Malaysia. I sent two of my student there to study and it’s been 3 weeks since I have made payment for their tuition fee. I have been waiting for payment receipt and they keep telling me today or tomorrow. I just wonder why it should take a whole finance department to give us receipt of payment which they confirm they have receive the payment. This is so discouraging because I used to have high rate Mahsa so high.

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11:36 pm EST

Mahsa University Dentistry Faculty

I came for a dental treatment with 3yr Student today 23 December 2022 and everything went well until the "professor" came in. I don't know his name, Indian, male. The "prof" is so rude with negative comment on patient's teeth condition like "terrible", sarcastic comment, and he even asked the student "how did you end up with this kind of case". I felt humiliated. No wonder I hear so many "first time patient" will never go back because of their "lecturer" not because of the treatment. This "horrible" lecturer gave me horrible experience At Mahsa Dentistry. I will never go back, and will tell people not to go there for a treatment.

Desired outcome: Please take an action on that "rude prof" or it will tarnish your university's reputation.

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Mesho
Kota, MY
Jan 30, 2024 10:01 pm EST

This university is just rabish. Not good or suitable for international student. One my friend from another country facing so many problems. Dentistry department bad, very very bad, teachers rude, arogant, create problem for student. Always disturbing, depresing them. No body supports here, it is like hell, no englis language, Malay student group to gether alwas, international student different, hated by other group studnets, my friend cries, what is wrong here, agent took big money to admison here, she cant do anythng now,

Please do not take admison here, this is worst university, someone comit suicude,

For Allah, do not admission here

M
M
Mesho
Kota, MY
Jan 30, 2024 9:54 pm EST

Not a place to study

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12:03 am EDT
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Mahsa University MAHSA University delays issuance of graduation certificates for Chinese students with master's MBA degree

I am a Chinese student enrolled in the Faculty of Business, Hospitality, Accounting & Finance, MAHSA University in May 2021, studying a full-time master's MBA program. All courses of study have ended in May 2022, and MAHSA delays issuance of graduation certificates for Chinese students with master's MBA degree.

Very worryingly, I was unable to contact the official school personnel responsible for resolving and dealing with this matter.

Sincerely ask for your help!

My e-mail:[protected]@mahsastudent.edu.my

Desired outcome: I hope there is an official school teacher responsible for the graduation certificate to contact me.

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10:57 am EDT

Mahsa University procurement department

Good Day.

I had a lot of trouble with the procurement department when it came to purchasing the items and reagent. I've already sent out the request form. The person in charge of purchasing has been delayed for three months and has yet to send the purchase order to those suppliers. As long as Mahsa does not improve their productivity and purchasing order procedure. I strongly discourage and do not recommend Mahsa University for your future studies. I'm hoping that Mahsa will take a strong stance on this issue. Thanks!

Desired outcome: Please fasten your purchasing SOP!!!!!!

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4:24 am EDT

Mahsa University auditorium ac not working

Since the physical classes have resumed, the dental year 1 students have been asked to use the auditorium in the humanity building for all the classes. But since day 1, the ac in the auditorium has not been working and students have been complaining about the heat and the poor ventilation. Students have also been requesting to change location of classes to lectures hall which there are plenty of empty lectures hall available everyday. However, despite all the complains to the year coordinator and lecturers, neither is the ac fixed nor the location of classes being changed. Other than the ac and the ventilation problems, the line and wifi are poor throughout the whole campus.

Date of the ac not working: 7/3/2022 - today

Location: Mahsa university bandar saujana campus, Humanity building, Auditorium.

Desired outcome: I would appreciate if the ac of the auditorium is being fixed or allow the students to change location for classes.

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8:30 am EST
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Mahsa University Allowances of PPV volunteering

There was PPV centre help in The campus and they said students to volunteer and they receive a certificate and allowances. It's been more than 2 months already there was no update about the allowances. Then recently they said they will transfer it our bank accounts. Currently me and some others didn't receive any allowances while only some of them received fully and some received half. What kind of management is this ….? If we contact the responsible person regarding this he ignore texts and says he is not responsible. Then if we asked a contact of a responsible person there is no responsible as well. Is there any favourism happening in distributing the allowances? The worst management I have ever known and they tricked students to volunteer.? By saying they will get allowances? I hope this reach to the responsible person…

Desired outcome: Pay the allowances to everyone who worked

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10:46 am EDT

Mahsa University Teaching methods of lecturers

I really hate the way some lecturers are teaching their students. I know online classes are not an effective method for us university scholars, but if the lecturers are just reading the slides, giving us journals to read, youtube links to watch, WHAT'S THE POINT I PAY RM+++++ TO ENROLL? Only to receive a valid certificate? Teach us, we need guides. Then when exams arrive, the questions aren't even what we learn STARIGHT from those powerpoint slides. At this rate, it's better to learn some other free valid online courses in the internet. We won't even bother the lecturer's time.

Desired outcome: Better teaching methods of not just reading the words in the powerpoint slides

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3:26 am EDT

Mahsa University Fined rm 1000

I'm just sick and tired with Mahsa when all they do is make money out of student. Seriously Mahsa? I agree you guys are doing a great job by having strict rule but it doesn't mean you can just simply grab a student and fined RM 1000. What happened to was, after class I walked to the cafeteria wanting to buy food and I realised this lady/lecturer kept on looking at me. According to the paper that I recieved her sign was (Sgtth) not sure what was her name. So I thought maybe she knew me or what so I let it go. While walking in, I was finding my phone in my bag to scan the code because there were many student behind me lining up to scan, some just walked in especially the lecturer. My duty as student I just walked in while finding and once I found it I turned towards the right to scan the code which was sticked toward the wall and suddenly this lady grabbed me and said "Why you didn't scan?" I said excuse me!? I was about to scan but you grabbed me. She said "sorry I have to fined you give you your name and ID. Non of your excuses will work". To make things cool as am the student was there I kept quiet and while waiting for her to write my fine I noticed some student just walking it and all they do is pick whoever they like. If your luck is bad today thadaa goodluck RM 1000 is on the way. I told myself it's ok it's only a fined. In my thought it will only me RM 50-200 but when she handed me the paper. It was RM 1000. What on earth? Are you for real mahsa? Plus I was wearing my mask. If I never wear my mask you can fined me how much you want (jokes your article just came out today). Before grabbing people like that, think first, let someone speak. Plus you know I never moved infront at all I was standing at the place where there is the code. If you guys love to make money what about your own stuff? You stuff can just walk in like that without scanning? Why? We student bring covid and stuff doesn't? If you wanna play the game, play it properly Mahsa! I have tried calling the Main building from the marketing - receptionist. All I tried and guess what was their answer "I wil transfer you to the person in charge" I have made 5 phone calls but still the same answer. Shame on you Mahsa. Agree agree even if its still my mistake I accept the blame whatever so but RM 1000? Have some sense please.
Mask we understand and I'm repeating myself again only today 26/4 we got the article about mask that we will get fined RM 1000. Everyday from guard hse - classroom all we do is scan scan scan. Just that 1 moment student can't find their phone and still wanting to scan after finding oh it's our mistake pay us RM 1000. Always play fair.
I will give you a suggestion, ask a lecturer to sit outside of the Cafe and monitor just like how our brothers guard monitor the student at faculty building do it like that. I'm pretty sure this is "cafe scan checking" is only going to last for few days few weeks lol. That's how mahsa get money from their student!

Whatever also I'm never going to pay that RM 1000. Thank you

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9:58 am EDT

Mahsa University Unethical behaviour _ delaying student final transcript resulted student's mdc appointment booking.

Good day... Top management.

With regards to the dental student final transcript result.

Today, dated 06/10/2020.
As parents of the student, we are very concern and demand the top management of your university to review and improve your management attitude and behavior in handling the final transcript for the dental student this year which will affect the dental student mdc appointment booking for the posting which other university are very helpful and put priority to manage and speed up their student final transcript in order to increase their opportunity to line up with mdc appointment booking.

But your esteem university is not doing so and yet given lots of very unprofessional reason there is miscommunication between your finance department did not check and still unavailable to check the clearance. As the resulted students still need to wait further.

The promise to give the exam result by today 6/10/2020, which already behind other universities had to further delay to 13/10/2020.

It shows us your esteem university, does not value your student posting allocation after what your university teaching to become a dentist. By delaying the transcript result it will only give the impression of all the mahsa students are not having the competitiveness in getting the mdc booking appointment and other universities are doing better than mahsa.

Your kind attention and prompt action to rectify the above matter would be very much appreciated and hopefully your gain back the parent's confidence with your university.

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11:18 pm EDT

Mahsa University Lecturer attitude of demotivation students

I am so annoyed to have joined mahsa under dr prasanthi. I'd like to keep myself as anonymous but do note that i'm a self paying student in mahsa.Could just voice this out directly to
I wish to tell out directly but i'm afraid that I would be penalised for doing so and it would reflect in my marks.
During the online class and practical lab, everytime for the first class starting she will talk about 25mins of demotivation students such as "if you can't study about this subject, don't bother continue to study, you should be able to know all the answer since our first class and comparing previous batch and ours. You all are now in university, I don't need to teach basic cause you all should understand all this. If you're failure then you unable to pass this subject. If you don't know how to spell then i'm sure you cannot do this you won't understand as a human being you can't be good as a, b, c kind people" - she keep repeating this kind of demotivation sentences. Yes I understand but dr prasanthi don't need to repeat every class we attend, is really very annoying and wasting time of 25mins. Once every topic spoken, 2mins on the topic - 10mins of demotivation speeches again. Oh please stop demotivating students. Is really waste of the time that we couldnt even learn of all topic on the same day. Stop your demovivating speeches and try to talk more on those topics. I will complaint if continues, is really not talking on the topics but more on this rubbish demotivating talks. What's the point of paying university if this kind of lecturer love to look down on students and keep on demotivating?

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Sulit
Kuching, MY
Jan 23, 2021 9:32 am EST

Actually I'm not happy with our coordinator . It is because she never try to understand my situation not even once. Everytime our group having a problem she always blame us. She not even helping us. And now i really having problem about my financial status it is because my father was died on August 2020. I have no onc to provide monthly money for me anymore. My mom already old and can't work anymore. I understand that we need to continue our lesson and our posting but in my condition i not able to continue it and also due to covid 19. My mom really done want me to go back to campus because she said "I already lost your father and i don't want to lose you too" as there only daughter to hear it from her is really painful. A few day ago the coordinator can she give me the phone number of the one who in charge about finance. But it really made me sad because she just bluetick my message. Is it really hard to tell me that sge can't give or she busy that time and she will give another time or any other excuses so that i will not wait her replying the text i message her. For students that have financial problem like me really need to give more attention then other. I'm not say I'm not enough attention or what but if we read the news or watch television, during this covid 19 there a many students that dies due to depression. Not every students that learn at Mahsa University rich, come from happy family but from my experience if there is students having that kind of problem they just let it be just like any other comments. If there is time for students need to pay the fees, hostel and other that having relationship with money that time the coordinator the lecture top management will fine the students and push them to pay but not even understand there situation.U really not happy with this kind of attitude.

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12:00 am EDT

Mahsa University Regarding examination

I want to complaint that we should have standardize our examination for the whole university. I heard that some of the faculty from mahsa are taking online examination. This is not fair for students since some of students that stay outside of kl having problem buying tickets during this pandemic since they need to go back to campus for final. I would suggest the university having online examination for all years except for final year student since it will be burdened for student to come back. And also some of student already taking things from hostel to study online at home. Please do considered the students and dont decide only by one party. If mahsa did not take action regarding this I will bring this issues to higher minister of education and complaining regarding this issues.

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4:37 am EDT

Mahsa University Unethical behaviour at administration department

1) at early january 2020, I faced with a terrible incident where there is a fat malay women sit at administration department and im as a new student that want to register at mahsa university need to faced such ignorance and really rude woman to me and my mother. As a new student or person that want to register at mahsa, I go straight to the admin counter at the section where we take the mahsa official shirt. But this woman give [censored] talk to me and my mom, where she scold us cuz come to her counter and ask question about want to take the shirt, I didnt know the rules that we need to take number to come at admin counter to take shirts, but she scold me (as a new student) and my mom (as a client)! My counselor was having a meeting and otw to see me, so she ask me to go to take the shirt first. I can see that the fat woman even want to have a fight with my counselor, she is really rude towards almost everyone. The reason she gave to us that she angry because she is hungry, what a [censored]ty excuses. Even my mahsa friends encountered the same incident with her! If mahsa didnt get rid that the most fat malay woman lady asap, I wouldnt recommended mahsa to anybody. And I dont want to furthering study here. Even most management at all university sucks, but at least we didnt have to encounter such bad behavior at administration counter. The front liners of university are the one who stand at admin, the one who can give good or bad reputation of university are the staff. Dont just simply take staff because they can be pay at low salary but take staff based on their behavior, the one who have good behavior can succeed at all time. But the one who have bad behavior can bring down whole company. The woman didnt say sorry at all and hides her nametag so that her name are unseen.

2) this online study at mahsa gives my reputation up and down. Some lecturer did change the time quiz to shorten time. At first I saw the quiz end at 5pm so I focus on study and didnt open lms to see the time again, but now I saw its already end at 12pm. I really want to complain about lecturers that become irrelevant towards the timing of qui. Different lecturers give different timing. And im really confused why they didnt have agreement in such thing. 1 subject got 3 lecturers and 3 lecturers are different in terms of quiz timing. So I want to know, are all the staff in mahsa is acting like a student? Really unsure about certain thing and didnt have an agreement on something?

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2:21 am EST

Mahsa University Marketing

I've really never seen such terrible services from one department! They're not helping me with my problems yet ignoring all my messages! Asking them a few more times n they be like 'not my job not my responsibilities' when the problem occured at their department! Recruiter especially! Everyday texting me to enrol for my degree paying for the registration fees when im not even done with my pre-u studies yet. Ok fine I paid and nxt time I ask her to settle my problem she legitly ignored all of my text! They're pushing my problems from one person to another, among their marketing team! What on earth is this!? Might as well just abolish the marketing team when they're waste of resources! Extremely terrible!

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4:35 am EST

Mahsa University Dr Joanne

I am so regretful to have joined MAHSA under the mentor ship of Dr Joanne. I'd like to keep myself as anonymous but do note that I'm a self paying student in MAHSA. Dr Joanne is indeed a very talented person in the field of aesthetic dentistry but I myself personally have encountered her being rude to me and my colleagues. She's not at all approachable and demeans all of us in front of undergraduate students. It's very embarrassing for her to ask us to present cases in front
Of undergraduate students and asking questions not even considering that we need to be respected as doctors. We could just voice this out directly to
Her but we're afraid that we would be penalised for doing so and it would reflect in our marks.
I have gone on with this journey as a masters student in MOFSC and continued seeing her as the current coordinator of the MOFSC programme which I feel would be torturous to my juniors and she's the head of IRD. I have lost complete interest for this subject due
To dr Joanne and her arrogance which is as high as her height. Please remove her as the programme coordinator and reinstate the previous programme coordinator as he is more approachable and motivating. MAHSA has to review their lecturers before hiring them and to get a feedback of their staffs from
Students before hiring them for peanuts. Well of course that's what is left with the saying, give peanuts, hire monkeys.

A frustrated Dentist in MAHSA

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2:55 am EDT
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Mahsa University Faculty of business

Result latee. We want result because zakat dont pay wang saku if dont have result. Need to improve. Have a student almost done of sem 3 but the result come out when final exam semester 3. How can be like that. As mother I wonder how can be late. What we want to answer at zakat? Pls improve ypur management. I send my daughter at here bcs I know this university is good enough. But the management is slow

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1:15 pm EDT

Mahsa University Hostel

Its been two days we're having blackout at midnight. What is actually happening? How am i supposed to sleep with this condition. We're paying expensive fees for the room. Please fix this. Its 26th june 2019 i hope theres no more blackout in 27th june 2019. Its a private institutions everything were paid for by our parents and we're coming far with good expectation of this university but still seems to have the bad accommodation. Thank you

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4:07 am EDT

Mahsa University Grading system or result per semester

I'm writing on this complaint as I'm not satisfied with the grading system or on how the result for my result. Before further ado, my name is Noor Atiqah Binti Abdul Hamid with BNP [protected]. I'm in Cohort 5/017 in Riyadh for Bachelor of Nursing (HON'S) Post Graduate. I'm am very disappointed with MAHSA as since semester 1 till now there is no result was announce and we keep advance our semester without knowing whether we are pass or failed. This is not acceptable as we should know the result before we advanced in order for us to have a quality degree. The one that is prioritized as far as I can see is money. They keep mentioned about fees to be paid before starting each semester. Is your University only care about money instead of quality produce by you. For your information, all of us in Riyadh is a self sponsor and even if we did not complete our fees for the next semester at least we could have a result for our PAID semester. I'm choosing this university as it allowed me to be flexible as no need to travel to Malaysia and request for leave from my work. If this way of grading system still continuing I'm afraid there will be no quality of degree holder produce from your university and I will not recommend this University to expatriate in Riyadh. Please solve this issue in order for people to confidence saying " I am a degree holder produce by MAHSA University". Thank you and your cooperation is highly appreciated.

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Phone numbers

1800 880 300 +60 351 022 200 More phone numbers

Website

www.mahsa.edu.my

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