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MAGELLAN Complaints & Reviews

MAGELLAN / Can't buy a replacement battery


I have a magellan roadmate 1200 GPS that has a dead battery. I contacted magellan customer service to try and purchase a battery. They told me that they did not offer this battery and what I should do is send in my old unit for a newer version or a refurbished unit at a reduced price to me. To me this sounds like another scam to get more money out of the consumer, there was nothing wrong with the unit except a dead battery that wouldn't accept a charge. Just to protect other consumers, I suggest that you do some research on the product your intending to buy, and find out if you can purchase repairable parts, at the very least a battery.

MAGELLAN - British Columbia, Langley / Maestro 4250


5 weeks ago I purchased a Magellan Maestro 4250 GPS. I assumed that as a new unit it would have current maps. Just to be certain I checked online for updates after purchasing it. After using it for several weeks I kept noticing how incredibly inaccurate the streets were so I went back online to look for updates or answers. What I found is that there was an update with the maps that should have been loaded when I purchased my "new" gps. However to get the updated maps I have to pay an additional $80. I emailed and called and both email support and their "customer loyalty program" confirmed that...

MAGELLAN - California, San Dimas / NEVER buy Magellan!!! You've been warned!!!


GPS unit still under warranty, and I called for a repair request on 11.13.07, I was advised by someone in India that a replacement unit would be shipped in 7-10 days. I called one week later to get a tracking number--was told the number was not available because the unit had not been shipped. After NUMEROUS calls, spending an average of 30 minutes per call on hold so that the rep could practice reading a script before coming back on the phone, I STILL have not received any satisfaction from the company. I have been lied to, misled, promised and promised, even given a "Confirmation #" because a...