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The good, the bad, and the ugly - discover what customers are saying about Loan Max

Welcome to our customer reviews and complaints page for Loan Max. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Loan Max.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Loan Max's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Loan Max, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Loan Max. Your feedback is an important part of our community and will help others make informed decisions.

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1:38 pm EDT

Loan Max Service / loan / repossessed car

I have an owe amount in loan max. I reported my car was damage and for that reasons I can't continue to do a payment. We tried to set up payments plans in the past, and they are not agreed with that they want the full amount of $2000. Monday, March, 15 2021 I received text I can pay $1820 to set up my account with a stimulus payment. Message say LoanMax: Let us help! Take advantage of RELIEF Act deal now! Call [protected]. Pay only $1820 to get your title back!
They don't say how long can I have to deal this amount. But the Relief Act is for this 3rd stimulus started this week. I was agreed to pay that amount and more because is less, and I am going to resolve this situation. But for my surprise when I was shopping thing for my baby they reposed a car Tuesday, March 17, 2021 without notification. I was high risk pregnant, with a premature baby in my hands and with all of my baby in the car. Now they said I can't receive my items until after 3 days. I was in Chicago from Green Bay without a car and in the street. Just they took advantage with all of this situation they offer me to settle the account for $1820 and no past 24 hours they reposed a car. I never received a new letter with an amount or anything. They treat me like the animal and this is not fair. They lied to me this is a big joke.

Desired outcome: pay $1820 plus repossession fee

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Update by Sheila Gobea
Mar 17, 2021 1:44 pm EDT

I talked with Ivone and Karen and they dont want to deal with me. Green Bay office took advantage of my situation and also lied to me to receive a good deal with a stimulus payment.
I talked with corporate office and for my surprise supposed the manager of Green Bay office is a corportate manager.

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sgobea
Green Bay, Wisconsin, US
Mar 24, 2021 4:01 pm EDT

I can pick up my car but the company Loan max contracted broken my front car glass. I need to resolve that because the cost to change that glass is too expensive. Also they don't care for a customer. They are really rude persons.

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11:45 am EDT

Loan Max small loan

I took a loan out October 14 2018, It is now April 5 2019.I took 1, 000 dollars out I've payed over 2, 000 back to them and they are saying I still owe 800 dollars.I am very unsatisfied with the company.horrible business better yet. I pay 300 dollars a month and I'm just upset that a company can do this to low income people and then threaten to take me to court if I don't pay. How does that work? I'm really unhappy with the situation and it needs to be fixed. But I know I'll hear it's my fault.but I didn't know I would have to pay 5, 000 dollars for a 1, 000 dollar loan.

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3:38 am EDT
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Loan Max wrongly done on a loan

I took out a loan with loan max for $1782.86 I went to pay my monthly payment $445.27 which I cant afford but been making it on time never late and I asked what the balance is and was told $2214.86 and therfore I asked how much have I paid in and was told $5610.10 that almost three times as much as I recivced I feel this is unjust, unheard of and not fair

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Bryantlaz
, US
Jul 24, 2009 12:10 am EDT

This place already been robbed in the past and the company still wont get any security for the place. Only two very nice women work there with no assistance. This area is very prone to criminal acitivity and am concerend for these ladies safety.

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1:11 pm EST
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Loan Max repo

Took out loan in august to help roommate, who was short on cash. He agreed to make payments and he did make first payment. He died unexpectedly. I made second payment. Ran out of unemployment. Behind two payments. Started taking classes for my job (tax prep), intense classes, cell phone off during classes, they would call 8-10 times a day. When I got home they were closed. I finally called customer service and made payment arrangements. They came for the truck the day before the first payment on the arrangements plan was due. They have been rude, arrogant, dishonest, and liars. I can not get the same answer out of any two parties. I am going to redeem my truck. Please stay away from this company. They are horrible and unethical.

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Elaine Matthews
, US
Jul 07, 2017 2:41 pm EDT
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I went to get property out of car and they had stole property and was rude and for a month been trying to get property back...Thieves at The Cuyahoga Falls Repo lot...They Go In Car And Lie That Car Is Locked After They Been in Car And Stole...Thieves...

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Tanya Rogers
, US
Aug 21, 2015 7:11 pm EDT

Please don't deal with **** Max, their fee is high and the staff are cold and rude. They are ready to get your car if you are a day late, I'll never ever go here again.

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9:44 am EDT
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Loan Max my bill

I did not get my bill before I got paid and I do not get paid until tuesday and they call me today and told me that they manager was coming to town monday and I am out of town unil tuesday and my babyset called and told me that they called and told her that. She told her that she could not say that my vehicle would be safe

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hadogen
Chantilly, US
Feb 22, 2011 8:34 am EST

be very careful...i learned the hard way in dealing with these car title companies...i lost my car to them just recently..now what there doing is they have the repo guys (towing company) calling u if youre late oooh but they wont say that there a towing/repo company they'll lie to you and say that their cops/police and they'll sweet talk u, basically lie as soon as they open their mouths and they won't stop. DO NOT BELIEVE A WORD THEY SAY! I was late 28 days and they had repo company calling me but they told me they were the police and heck they'll even give u a fake badge number and basically threathen you by saying if you don't turn in the car ASAP you will be arrested and be be thrown in jail which is NOT true...you know talk about using fear/scare tactics i mean is this how low these companies will go? i mean yes they can and probably will take you to court to contest that you owe them money to get you to pay but they absolutely DO NOT have the authority to arrest you...but yea they'll try to sympathize with you by saying.."oh i know i understand this is tough on you, i know people are struggling the economy/jobs/bills and it sucks etc..im your best friend...i wanna help you...trust me i know people, i know the regional manager at the car title company im going to help you get your car back but i just need you to turn it in as a sign of good faith so i can process it and go to them and let them know hey this person is a good guy/girl who didnt give me any crap and turned the car in...so basically trust me cuz im gonna get your car back for you gauranteed"--TOTAL LIE
oh and the guy will try to sympathize with you by saying oh do you have a family do you have kids? i have a family and kids myself i know how hard it is but dont give up trust me im gonna help you cuz i understand that if u dont have a car you cant go to work and if u dont work you cant put food on the table for your family, pay rent, bills etc etc...talk about the devil but DONT BE FOOLED!
look im not saying i dont owe them any money...i do...i have no one to blame but myself..i took out the loan. BUT the MEANS/LIES in which they do business is illegal you cant just lie like that and say your a cop and i can and will arrest you and then say im definitley gonna help you when ur not. they will just straight up lie to your face and threaten you. funny this guy told me "hey trust me your gonna have your car back ..just turn in ur car and have ur past due payment ready and when i call u dont stick your head in the sand im ur friend...he said he'd call me the next day after he'd made arrangements where i can get my car back as long as i had my payment that i was late on...i even asked him oh should i just leave all my stuff in the car and he said yea ur gonna get it back so you dont even have to take anything out (LIAR!) well i turned in my car a tow truck picked it up and the next day he never called me. I've literally called him 100 times. he doesnt pick up or return any of my messages. and this guy told me not to stick my head in the sand when he called me? talk about being a hypocrite this guy takes hyporcisy to a whole new level! BEWARE dont trust these people they'll trick you and lie to you by saying their cops and promise that there gonna help you by working it all out and mention ur family & kids just to get you to trust them...LIES LIES LIES
so if your ever in this situation DO NOT TRUST THEM. DO NOT BELIEVE THEM. i mean who knows what lies they'll come up with next...as soon as they open their mouth everthing that comes out is a lie..
better to try to work something out with the car title loan company than these so called "cops". cuz it turns out the "cop" was really the towing company and they'll say and do anything to get paid and they dont get paid until they get your car. BEWARE dont let this happen to u. Try to work something out with the car title company even tho it may be difficult. oh yea and i forget one more thing the fake "cop/police" will tell u not to contact the title company or talk to them. he'll say only contact me and now i know why...he doesnt want you to work out anything with the loan company cuz he wants to tow ur car so he can get paid. these people have no feelings or concerns dont be fooled the only thing they want it your car so they can get paid for towing it. dont let them fool u.
deal directly with the loan company their the only ones that can get these fakers off ur back.

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2:19 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took aloan out through Loan Max where i had to put my car title up as calatteral. After i took the loan out ive lost my job and am having a hard time finding a new one, so of course i encured late fees and a past due payment. These Sorry S.O.B's took my damn car before the due date of the damn loan!!! They are a bunch of snakes and i regret the day i ever...

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8:37 am EST

Loan Max unethical loan practices

Don't ever take out a title loan with loan max. They made a payment plan with me and towed my car anyway. They totally lie to you just to get you to make a payment and then repossess your car without any notice at all. Totally unfair and a bunch of money grubbers. Never, ever do business with them.

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Mari46
, US
Oct 30, 2019 9:44 pm EDT
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It will almost be a year since taking out this loan and I have not yet paid it off each tine I ask for the balance it’s always something different. I feel I have paid more than the 700.00 my loan was for. This place is a complete rip off. I’ve been paying 250.00 a month. Sometimes I’m a bit late but always with in the month. Please what can I do to get my title back!

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SMARTER THAN A 5 GRADER
, US
Jul 14, 2011 6:17 am EDT

They have called me, telling me that they were a company who was willing to buy my debt with loan max, and tried to make an appointment to check the status of the car and take some pictures. What make me put under allert, was that the guy who called asked me for a 10 % of interest a month, and under my 3, 000 loan he ask me to pay them 30 dollars a month on interest; then I caught him under the lie; 10 % of 3, 000 is 300 not 30; when I confront him he tried to confuse me in vain ! I went to the address that he gave me to be sure it was a true business and also seach on the internet under the name that he gave me and it was all false. So the only thing that they want is your car. Take cxare with them, and NEVER EVER DO BUSINESS WITH THEM. I'll try to get rid of my debt with them a.s.a.p. At this point I just need some peace of mind, and won't have it with them on top of my head.

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model21man
centrevile, US
Feb 23, 2010 4:05 pm EST

Business like this need to be PUT OUT OF BUSINESS. We got one of those loans, and the people call us 3 and 4 and maybe more times a day till it is paid.

The CEO of this company must be sitting high on the hog with all the money he is illegally making through a loop-hole in the law.

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rollie
kaukauna , US
Dec 29, 2008 3:46 pm EST

I feel for anybody that fell pray to loanmax. I also needed money in a hurry and went to them. Then I got hurt and was unable to pay of my loan on time. They wouldn’t work with me at all, I tried to buy some time but instead they took my car. Please be carefull

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