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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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Newest LG Electronics reviews & complaints

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10:15 pm EDT
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LG Electronics Pretty satisfied

I like their products. I'm using the cell phone and a microwave of this brand and I'm pretty satisfied.

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9:07 pm EDT
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LG Electronics Good products but they're not for everyone

I like and respect LG's products. They may copy their competitors but i think they make a good job anyways.

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7:38 pm EDT
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LG Electronics Good products

Great TVs, reliable phones. I used to have one, I mean a cell phone and was rather satisfied with its quality.

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Is LG Electronics legit?

Our verdict: Complaints Board's thorough examination reveals LG Electronics as a legitimate entity with notable strengths. Despite a 29% resolution rate on customer complaints, which invites a closer look, LG Electronics stands out for its commitment to quality and security. Clients considering LG Electronics should delve into its customer service record to gauge compatibility with their expectations.

LG Electronics earns 94% level of Trustworthiness

Perfect Trust Endorsement: LG Electronics achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for LG Electronics. The company provides a physical address, 30 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

LG Electronics has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

LG Electronics has claimed the domain name for lg.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Lg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

LG Electronics as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up LG Electronics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on lg.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with LG Electronics's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 9 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to LG Electronics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Cutting-edge technology integration
    2. Diverse high-quality product lineup
    3. Global brand with strong reputation
    4. Innovative smart home solutions
    5. Eco-friendly and sustainable practices
  1. Cons
    1. Premium pricing compared to rivals
    2. Limited presence in emerging markets
    3. Reliance on third-party components
    4. Inconsistent software updates
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LG Electronics Great phones and affordable price

I still got g5 and the phone is working very smooth, I am waiting new line to come out and definitely will buy it.

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LG Electronics Recommend their products

I like their products, especially mobile phones. They are easy in use and rather powerful. I can recommend everyone the products of this company.

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LG Electronics The Best in Arizona

These are the finest people to work with. Total professional and the best work. They are honest and courteous. The work they do is unsurpassed by none. I would never think of using anyone else.

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LG Electronics Phones are LIT!

I have an LG v40 now, my previous one was LG G7, also will be getting Velvet soon. Love the sound, DAC is so great idea to add to the phone! Genious! Are you planning to continue selling phones?

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LG Electronics Lack of warranty repair support

This posting would be my 5th today. Our LG refrigerator stopped cooling over 7 weeks ago and, still out of commission. I was not aware during that time that LG have an existing 5 year extended warranty of their refrigerator ours included due to faulty compressor. Online research led me to the extended warranty and in the process, requested over the phone repair request with LG's customer service with weekly call/chat for update of said request. Just last week, I spoke with one of the supervisors requesting escalation of my request. Today, I learned that my repair request was cancelled due to lack of third party services! And out of desperation, I sent two emails over a week ago to LG's President hoping to get assistance but, still waiting for response/result! I am fully aware of the current environment (covid) but, I refuse to believe that a big corporation such as LG is powerless or, incapable of exerting influence to third party service providers to help it's customers! Specially considering the length of time our refrigerator have been out of service! I am tired of the lip service I get every time I make the call/chat to the customer service! To those reading this post; save yourself the headache specially during this current environment and stay away from LG Brand refrigerator until the company can get it's act together.

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LG Electronics Buyer beware!

I have been dealing with ongoing issues regarding a warranty claim for nearly 5 months, and have spent endless hours in contact with LG to have received little to no support whatsoever.

We purchased a LG refrigerator through Costco, the compressor failed within the 1 year warranty period and we lost all of the food in our fridge and freezer as a result. LG sent a repair technician who deemed it could not be repaired. After a month of numerous calls to LG and literally going in circles trying to get some sort of response they arranged for a replacement fridge to be sent. Their delivery company showed up with a completely unwrapped fridge, with no cardboard or even protective film on the outside. The fridge had significant damage to the stainless steel on every door, the display panel is rippled, and had what appeared to be large blotches of grease sprayed up one side. The delivery company advised for us to note the damage and unwrapped condition of the fridge on the delivery paperwork and advised us LG would take care of any needed repairs - note we had been without a fridge for a month at this point. We made note of the damages on the paperwork as advised.

We connected the water source ourselves, ensured there was no leaking and then pushed the fridge back into place. 2-3 days later on March 2nd, 2021 I found water leaking from the exhaust fan in our basement washroom, that was directly below the fridge. We found the water to be coming from inside the fridge, not from the connection itself. LG was again contacted and sent a repair company, who found that the valve inside the fridge was incorrectly installed and missing two parts, that would have resulted in the leaking from the interior valve and explained why the leak was intermittent and would not have been detected. They returned and repaired the valve, and took additional photos of the damage to the fridge exterior to send them independently to LG. Estimates to repair the damages to our home are approximately $5000.

Since that time we have again had to place countless calls to LG to elicit any kind of support. Eventually, 3 months later on June 2nd, I finally received a communication from LG providing me yet another claim statement for completion and requesting additional information. They at that time advised that the exterior damage was 'cosmetic' and that because we allowed delivery, and even though we noted it on the delivery receipt, they would not be repairing any of it. Once I provided the completed claim statement, repair estimates, and additionally requested information I was advised that the issue would now be passed to the liability team in the US and will take another 1-2 months to be processed. The contact I had been dealing with in Canada indicated that I could reach out to her if I were to have any additional questions, but now has blocked emails from me so we are literally back to square one with no contact information with anyone to follow up with.

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3:23 pm EST
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LG Electronics Worst customer service ever!

Case Number VCN [protected] LG Dishwasher LDP6797BD. Error code LE (BAD Motor) called 800 # young lady was very nice ut informed me that I had to pay for a service tech to receive a motor on a 10 year warranty that's only in year 5. Understanding that she can't change police I asked for a supervisor. Speaking with Lynn while very polite and friendly also produced no results outside of we will call you back. and there was no higher level to go to. LGs self diagnostic system is claiming bad motor so just send me a motor! i get it they do not want to pay labor on a 5 year old machine. well neither do I so honor your warranty and send a motor. The Idea that they will only send a motor to a licensed tech (ROFL there is no official federal license for appliance repair and as for my state there is no licensing either) outside of being approved by LG. So then why offer the warranty if your not going to honor it? Nothing in the warranty say you must have a licensed technician. I feel their products are fairly well built and things do sometimes go wrong but don't argue and try to get out of every malfunction your products have. If you offer a warranty, then honor it and don't give people a hassle when they try to use it. LG already has a bad reputation for customer service!

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M
Mr. Helpful
Los Angeles, US

Hi Voler.

We are so sorry for your frustration and any confusion resulting from warranty coverage on your dishwasher. Hopefully we can clarify.

LG's ThinQ (pronounced /THiNGk/) is a wonderful system to help you focus in on potential problems with LG branded products however, it is not the decisive tool to do so. In order to determine if any particular part is defective, LG requires an authorized service technician to do so. Per your owners manual: "LG will, AT ITS OPTION, repair or replace the product" (or parts thereof). In concern with the direct drive motor: "Direct Drive motor. Customer will be responsible for any labor or in-home service to replace defective parts."

It's important that the part is not replaced arbitrarily and that the process is done within the required specificiations of the manufacturer. Impropper installation can result in further damage and may even present the danger of fire or other harm to the consumer. That's the last thing we want to have happen.

It is possible that, through extended service agreements provided by your retailer the labor may also be covered. Please contact them to assist in providing an authorized LG service technician to make a house call and resolve your issue. If there is any further issues, PLEASE let us know. We want to make sure you're extremely happy with your product.

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6:54 pm EST
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LG Electronics - LTE4815 Range

The top oven had hot spots and didn't evenly cook. Not it just burns everything. I paid a serviceman to come out and fix the problem. He claims the problem is the computer (mother?) board. The repair estimate is almost the cost of a new range. I called LG and had to contend with the live bot agents. I got disconnected 3 times before I finally got one to...

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6:50 pm EST
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LG Electronics - TV

I ordered a 55' tv on sale at LG.com before Christmas. When it arrived the screen was cracked. Made contact with LG & was told to ship it back to them for a replacement. I shipped back & followed the tracking & knew when it was received at LG. They did ship the replacement but it was not delivered to my address. I live in Broken Arrow,OK & tracking revealed...

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4:10 pm EST
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LG Electronics Update on lg side by side french door refrigerator

Update on Jan 29 post.

Lg said they would not pay for the $575 service call or the spoiled food. They said they would extend my warranty for 5 years to the original 5 years so when the compressor breaks again I can g through all of this again. I have had to run out and buy a $150 small refrigerator so my husband and I can have some fresh food in the house until FEB 6 when hopefully it will be fixed.

Time will tell and it will be stressful for a while anticipating what will break next and how long it will work. Some people said a few months later it became inoperative again.

Also wondering if this compressor is new or refurbished.

Claimed loss: $165 plus 65 plus $575 plus unknown as of now in food spoilage.

Desired outcome: All moneys reimbursed and guarantee of no more failures of compressor for 20 years length of claim for it to work by LG Corp.

Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.

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Mr. Helpful
Los Angeles, US
Feb 02, 2024 1:39 am EST

Hi Molly.

We'd like to assist and would do so but cannot find your initial post.

LG does produce a fantastic refrigerator. Wish you had provided the model and serial number so we could speak more directly as to the issue.

Is there something further we might be able to assist with?

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3:50 pm EST
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LG Electronics - LMXS30796S

Bought refrigerator in August of 2018 for new house. Yesterday Jan 27 refrigerator and ice maker stopped working in late day. Could not reach anyone for emergency service and have lost tons of food. Husband ran out to get dry ice for two coolers $65.00 and the rest spoiled and had to be thrown out. Looked up on line and found out about class action law...

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5:35 pm EST
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LG Electronics Bad compressor on refrigerator

I talk today to Porsche from your elite presidential team, and she basically laughed in my face and was not going to help me, and she was not concerned with me at all, as a loyal customer. I have over $10000 worth of LG products in my home and they didn't even want to help me with a $500 bill for labor.

You would think that a company that makes billions of dollars a year would want to help one of their loyal customers.

Claimed loss: $525

Desired outcome: Reimburse my money, for my trouble

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Mr. Helpful
Los Angeles, US
Jan 26, 2024 5:37 pm EST

Hi Sir or Mam.

We're extremely sorry if you've encountered any form of negative experience. We'd hope no such thing would ever occur.

Unfortunately your complaint is unbelievably brief, lacking any form of details for us to work with.

If you are still stressed by any form of difficulty, please fill us in and we'll try to help.

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8:10 pm EST

LG Electronics dishwasher LDFN454

Vapors emitted fromNEW unit when in use. Smell like petroleum based. Throat irritation and headaches noted when unit is in use. Kitchen required all windows to be opened with lingering vapors. Home Depot/LG contacted. Unit was replaced with same model and the problem occurred again. Did research on internet and it appears its a problem with the insulating material used reduce noise levels in unit when in use. Material is BITUMEN. Similar to asphalt. LG tech didn't stay here long enough thru cycle to smell the vapors. Tech and I smelled the insulating materials and I identified the odor within the insulation...vapors are intensified as unit cycles thru. Tech stated it could also be the lubricant material used in processing...numerous complaints of this nature on internet. Plastic tub dishwashers reportedly use less of the offending materials so that hopefully will be the solution.

Claimed loss: No financial loss

Desired outcome: want unit removed and proceed with purchase of plastic tub unit. Unit bought from home depot in surprise az

Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.

Read full review of LG Electronics and 2 comments
Update by Louis eppenstine
Jan 19, 2024 8:21 pm EST

Can't understand why appliances such as the one noted with LG dishwasher are allowed to make it to the stores for purchase. The situation is an indoor environmental issue...who wants petroleum based fumes in their home which don't go away even with LG recommendations to mitigate the problem. Plan to contact the EPA about this incident.

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Mr. Helpful
Los Angeles, US
Jan 19, 2024 10:23 pm EST

Hi Louis.

We couldn't agree more that fumes you're describing shouldn't be something anyone should consider acceptable. We can also tell you that the issue you're describing is not common.

Let's begin in explaining the engineering behind dishwasher designs. There are two basic designs: U. S. standard and European standard. Neither is better than the other but they're different in certain elements. To begin with, European design does not use a Calrod -- a heating rod that's used to heat the water and dry the contents. It does something called condensation dry. In order for this to work, the tub must be stainless. This is why all LG dishwashers use stainless tubs -- they are all European design.

We'd suggest checking other elements of the dishwasher system, including the water intake system and the expulsion system.

With all of that explained, check with The Home Depot location you purchased the piece from. They may be able to upgrade the model or provide needed water line and/or disposal replacement.

Please make sure to let us know if that doesn't completely resolve your issues.

R
R
R schepise
surprise az, US
Jan 19, 2024 9:45 pm EST
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Just found out the Better Business Bureau gave LG Electronics a D-

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9:32 pm EST
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LG Electronics - Refrigerator

We bought a refrigerator two years ago from lg. It stopped working mid December 2023. They sent a tech out employed by LG themselves. Tech said he couldn't fix it. They got a third party repairman to fix it and he said that the first tech broke more on the refrigerator. He ordered parts and they didn't come until after new years. The third party tech said...

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11:33 am EST
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LG Electronics - LG refrigerator #LTCS20020S

Purchased Home Depot 1/23/2023 on 12/8/2023 fan broke and stopped cooling fridge. 2 days for Texh to come out who didn’t bring fan part even though knew that’s what it was. Took 6 days to get part and fix it. LG customer service is terrible. Have called and chatted many times during this. This past week trying to request food loss. Getting complete run...

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9:46 pm EST
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LG Electronics - lg top load washer model wt6105cw

I purchased this washer on june 30, 2023 from lowe's in peoria, il. the washer does not agitate nor spin out the water fully. the washer will fill with water, tub will turn every now and then. then, the water will partially spin out leaving the clothes extremely wet. i have to do a spin only in order for most of the water to be removed. clothing is still...

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2:19 pm EST
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LG Electronics Horrible customer service

I have a refrigerator that is barely 3 years old, that on Thanksgiving 2023 died, I lost HUNDREDS of dollars in food, meat and drinks. When I called lg to have it repaired I was asked to wait 3-5 business days... on the end of day 5 they still didn't have anyone to repair it and asked again to be patient with no time frame set this round. The representative was rude, the service is lack and apparently their products are horrible... no wonder they have such lengthy vague warranties that don't cover anything.

Claimed loss: $1500

Desired outcome: Replacement refrigerator

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LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

How to file a complaint about LG Electronics?

Here is a guide on how to file a complaint against LG Electronics on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against LG Electronics on ComplaintsBoard.com.

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LG Electronics contacts

Phone numbers

8800 200 7676 1800 315 9999 More phone numbers

Website

www.lg.com

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