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Leon's Furniture
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1.6 723 Reviews

Leon's Furniture Complaints Summary

115 Resolved
607 Unresolved
Our verdict: With Leon's Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Leon's Furniture reviews & complaints 723

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6:13 pm EDT
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Leon's Furniture Brand new fridge dent - untrustworthy

We have been buying multi set of applications with Leon's the past 15 years.

Bought 5 pieces kitchen appliances recently. The delivery guy had to removed the (fridge) box to move it into the house.

All applications were place of the conner of the room with no possible access to check after being placed in the spot.

Did not aware of the dents (hidden as the fridge damages was faced the wall, probably it was done purposely with the hope not beingnoticed), from the demage (lower right door, an small dent in the middle right upper door), definitely coming from trolley duringthe move. But when I have time time to inspect it was to late.

Called Leon's support multiple times the past 1 month as well as LG vendor.

LEON'S declined to help or acknowledge it is their delivery guy issue.

It will be our last time to buy anything from Leon's!

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1:37 pm EST
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Leon's Furniture LG Range

I purchased an LG range in June 2021 and purchased the extended 4 year warranty. The numbers on the cover have started to wear off. So I submitted a claim through King & State and they are not able to help as they say its a cosmetic issue. Which I guess not knowing how high you have the element as is cosmetic. I say its a safety issues but they wont do anything. Wasted my money purchasing this extended warranty as King & State won't help. I will never return to Leons to purchase anything. They have the worse extended warranty I have ever seen. As this is just happening to the one side of the cover it is most likely a defect in this area of the printing which I have tried to explain to King & State and they just comeback and say its a cosmetic issue. A scratch is a cosmetic issue not the actual manufacturers printing for the knobs. I have been a loyal Leons customer for awhile now and will no longer buy from you. Order number for this issue is: 06061ttnuyp

Desired outcome: Would like the part replaced LG Part #AGM30925501

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1:18 am EST
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Leon's Furniture - 6 pieces sectional

We had a disappointing experience with Leon. I bought 6 pieces sectional back in September. Delivery should have been in October. End of October, there’s no contact of delivery so I called, they said there’s one of the pieces still hasn’t arrived yet. They offered to deliver to us 5 pieces first but I refused because we needed all 6 pieces at once. Estimate...

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Is Leon's Furniture legit?

Our verdict: Complaints Board's thorough examination reveals Leon's Furniture as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, Leon's Furniture stands out for its commitment to quality and security. Clients considering Leon's Furniture should delve into its customer service record to gauge compatibility with their expectations.

Leon's Furniture earns 91% level of Trustworthiness

Perfect Trust Endorsement: Leon's Furniture achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Leon's Furniture. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Leon's Furniture has registered the domain name for leons.ca for more than one year, which may indicate stability and longevity.

Leons.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Leons.ca you are considering visiting, which is associated with Leon's Furniture, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Leon's Furniture website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Leons.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Leon's Furniture has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 722 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Leon's Furniture protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Leon's Furniture. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:26 am EST
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Leon's Furniture owen reclinable chair 43H50690

I drove 55 kilometers from Rigaud to your store Leons on the trans Canada Hwy

I came to purchase this chair that was advertised in your black friday flyer.

Sale price $399.00 with no taxes. I spoke to your salesperson and he said the warehouse and store had not received this chair. It would only be in in mid December 2023. WHY DO YOU ADVERTISE WITHOUT THE STOCK..

This was on Friday November 24/2023. I would like an explanation for the time I lost.

Thank-you

Lynda Grant

[protected]

[protected]@gmail.com

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Update by Lynda Grant
Nov 25, 2023 11:28 am EST

I live in Canada

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9:29 pm EDT
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Leon's Furniture - Useless staff/ customer service is pitiful/ service department is worse

Recently purchased furniture, lamps and tables from Leons. After delivery was scheduled between 2pm-5, they didnt arrive until after 6:30 pm. Upon inspection, noticed damage to one table, lamp base was loose. Notified our not so wonderful salesperson and reported issues and was told to take pictures and forward e-mail to service department. After moving...

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7:21 pm EDT
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Leon's Furniture - sofa and loveseat set

This is very long but in a nutshell after 2 months our cushions were collapsing and I was told to turn them around and it's wear and tear. LOL Anyways I had asked for a refund not know Leon's doesn't offer refunds. What company doesn't offer refunds? The repair guys order new cushions and we got those 2 months later but the arms were buckling, the area...

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3:39 pm EDT
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Leon's Furniture Fake goods and bad customer service

Spent close to 17,000$ and your service is worthless

Has your cheap customer service staff in Edmonton. Then when I call to complain they always dispatched their boss and the boss told them my stuff will come next month all the time I call always the same lies.

they never want to come back to take back their crap because I had never seen this worst of service in my life . the worst they keep billing me every month. I feel that I was scammed by Leon's. They always put me on hold for long time in order to discourage me to loose my money, I am a victim of this store called Leon's.

The customer service is lying too much and have no respect for customer they are not professional. Their products are not good they are fake when you call to complain they take a lot of time to send a technician and after three months I can't have my stuffs changed because they keep lying to me. Enough is enough

Desired outcome: I need Leon's to come in collect their trash to my place Because I don't have place for crap after more than three months waiting

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2:49 pm EDT
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Leon's Furniture Sofa and chair

I purchased a sofa and chair - Daisy Sofa and Chair Set - Charcoal on June 26th and as of today, Aug. 22, still do not have it! I called to cancel a set I PAID fully and completely for and did not receive! I was told to not purchase from Leons as delivery times/dates etc. are ridiculous. I didn't listen and I wish I would have! I am absolutely livid that I have been dicked around for 2mths and still do not have the furniture I purchased! HORRIBLE, HORRIBLE, HORRIBLE customer service! It's all about greedy corporates, lining their pockets! I will make sure to tell everyone I know and make sure to post on ALL forms of social media about the atrocious experience I had dealing with Leons.

Mandy Delaney

[protected]

[protected]@gmail.com

Desired outcome: MY SOFA AND CHAIR DELIVERED TO ME FREE OF CHARGE!!!!!!!

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3:59 pm EDT
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Leon's Furniture 1350

Ordered a ramrod 1350 beginning of April 2023. We were told if we paid in full it would ship the following week. It is now July 28th and no one is calling us. The manager of manufacturing was more help than anyone, or so I thought. He said it would ship before end of June, still nothing. No one takes our calls or calls back. The employees all lie including receptionist. This is 3rd machine purchased, one would think we would be treated differently. A phone call without lies would be nice. Will never buy anything from these people again. Dan Shepley owner Millbrook fence.

Desired outcome: Would like a 1350 or my money back

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1:40 pm EDT
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Leon's Furniture Expected delivery

I and my kids are expecting that the delivery of the television will be today, Friday, July 21st, only to find out that it will be delivered on the 4th of August. I called the delivery team today and forwarded the call to the sales agent, Lisa, whom I found really arrogant even at the beginning of my order. She talks sarcastically too when I tried to explain something she cannot fully understand. Kinda racist. I told her that she assured me that they will deliver the television today and she just hanged the phone up and told me to wait for the call of her manager. Poor customer service.

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10:22 pm EDT
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Leon's Furniture Spent close to 10,000$ and your service is worthless

Has your cheap transport company come to my house and they didn’t want to bring the furniture up to the rooms because it actually meant they had to work. Then when I told the guy to do his job he dispatched his boss and the boss told them

To leave. Called your store in Montreal, Anjou . To take back their crap because I had never seen this Theo of service in my life . She tried to reschedule for them to come back and they didn’t even reschedule. I’m putting this on every social media and going to the news about your service. You people take advantage of clients once you get paid. You’re disgusting. ! I’m not done I will go to whoever I have to to make sure your company doesn’t do this to anyone anymore! I have pictures videos to prove everything.

Desired outcome: Admit what you do and get a real transport company that actually does their job.

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Leon's Furniture Customer service

Booked a love seat with a sofa. It’s a whole set. Fareeda, the salesperson, we confided in her that we have a three story house, and she promised that we would have the delivery sound to perfection from there delivery experts. Now, this promise was fake. We got the delivery but only for the love sofa, which wasn’t right. The delivery experts said that the big sofa wasn’t able to fit, but we were promised by the customer employee Fareeda, that everything would fit. We went back to the Leon’s store, asking for a return, we were denied. We then asked if we could have another love sofa for the same price, she denied, saying that some sale had ended. We have been played by the store. We asked the manager who said she would contact us on Monday for more information. I would like to reiterate that Fareeda was a horrible employee. She showed us relentless, rudeness, and overall a bad courtesy towards us.

Desired outcome: The desired outcome would be for us to have the completed set instead of half. We would like the sofa and the love seat together. If we cannot fit the sofa, we would like the love seat for the same price before the sale.

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10:14 am EDT
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Leon's Furniture The ball pen marks didn’t go after cleaning the leather couch

While trying to do some work on the relaxing couch the ball pen slipped and left marks in the couch . That was on 4 July 2023.

I tried cleaning it with the cleaning solution given with it, but it did work .

We went to Leon’s store to ask about the procedure of claims, and the staff informed us that it should be submitted through the website , so we did.

Desired outcome: Proper cleaning without residue or exchange

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6:36 pm EDT
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Leon's Furniture Leon's furniture and a sectional

Leon's 13730-140st Edmonton ab. I would like to start with apologizing, for my anger as well as my deep disappointment with Leon's... on Feb-27/2023, 15:20:21 we had purchased a sectional and a bed frame.

qty item code vend description ext'd price

1 69g42255 069g so 2pc reverse sectional grey $ .00

1 69g42253 069g so rhf sofa grey (reversible) $ 817.32

1 69g42254 069g so lhf corner chaise grey $ 681.68

1 [protected] 0001 magi seal $ 189.95

1 [protected] 0620 6-leg bed frame d/q/k glides $ 119.00

merch subt. $ 1807.95

pickup $ .00

taxable total $ 1807.95

gst/hst $ 90.40

pst/qst $ .00

total $ 1898.35

deposit $ 1898.35

balance due $ .00

upon delivery as we UN pact them we discover we had the two right sides of the sectional no left side. had to wait a month to get the left side. did not get it so i phoned Leon's we would not get delivery UN till the end of July. i asked for Leon's to com pick up the furniture so we can get a refund. my grand daughter stopped at Leon's to see if she could help. she was looking at a damaged coffee table which she paid $40.00 for with a sales receipt. i had rebuilt the table at a cost if $ 300.00 and some change, three days driving around finding parts. replaced the wheels as well as the arms for the lid for they were bent. the table has multiple dings and scratches. when i visit the store for a refund they told me i owed them $241.92 for a table that was paid for with a sales receipt. less the bed frame $119.00. the refund is $ 1537.42. this is unacceptable is Leon's having finance problems that you have to Steele from the customers. $ 241.92 is a little money for Leon's it is a lot for us. we are elderly, handicapped on a small pension witch took us 8 years of scrimping and saving to save the money for a new sectional. what a rip off scam they are running at that store. All a person gets from Leon's are lies and excuses... When a person pay's cash for an item and is given a receipt that states what they had paid for and how much they paid.. then that sale is final... How can Leon's weeks later tell a customer that they owe money for something they never purchased or they owe for what some one else purchased even though it was my grand daughter makes not difference we had nothing to do with purchasing the table.

I would like the rest of my refund of $ 241.92. you can have the table back when Leon's pays me $300.00 for the repairs.

Desired outcome: I would like the rest of my refund of $ 241.92. we do not have the money to give away. especially when we got treated so bad .

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Update by full of wunder
Jun 28, 2023 7:05 pm EDT

The Brick is owned by Leon's good luck with that. All a person buys from leons is regret...

Update by full of wunder
Jun 28, 2023 7:02 pm EDT

Leon's will make up any excuse not to refund a persons money or replace an item they know is not working right. If I was to do what Leon's is doing to people I would be put in jail. Robbing from a old crippled man, really big of you Leon's. We are like a lot if other people who had purchased things ... Full of regret that's all you get from Leon's

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Leon's Furniture LG Fridge

Hello,

I bought LG fridge and extended warranty from Leon's store four years ago. My fridge recently broke and I contacted Leon's store and Kings and State extended warranty company. It took a day to answer my phone call by Kings and State company. Now it's two weeks and I am without a fridge. No one knows when it will be fixed. No one takes responsibility for fixing it. I threw all of my food to the garbage. Don't buy extended warranty as it is money put in the garbage!

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11:25 am EDT
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Leon's Furniture Warranty not honoured

In 2018, (purchase date October 10, 2018, delivery late Jan 2019 and effective date of warranty) we purchased Eight (8) GE appliances (2 dishwashers, 2 stoves, 2 refrigerators, 1 washer 1 dryer) plus a 4 year extended warranty from Leon's in Charlottetown, Prince Edward Island.

In early September 2022, our GE dishwasher stopped working (seized) and we called Leon’s who gave us the phone number for King and State (K & S) the warranty company. We called King and State on September 14, 2022 and were given a reference #[protected] and told a repair person would call us within 3 days with an appointment for repair service.

On October 17 (a month later) a repair person from Atlantic Handyman called us with an appointment for October 31, 2022. During the appointment the repair person (Nathan) informed us that our dishwasher needed new parts and he would let K & S know the parts needed.

A week later, on November 7, 2022, King and State’s warranty office called informing us the parts were backordered until January 3, 2023, but if we did not want to wait we could accept their offer (one time pay out amount) of a little over $300.00. We declined the pay out as it would not come close to purchasing another dishwasher. It seemed to us, they were hoping we would be too desperate to wait that long and accept the pay out.

THEN, unfortunately, on December 2, 2022, our GE washing machine stopped working. We emailed King & State (the previous phone number was no longer in service) to inform them of our new issue with the washing machine. K & S responded later that same day. See response below:

On Dec 2, 2022, at 1:21 PM, Customer Care wrote: “Hello, Thank you for contacting us for service. Kindly submit a copy of your invoice as well as confirm the address where your unit is located and the best number to contact you. Thank you Regards, Tara Goodridge Customer Care Email Support.

We immediately forwarded King and State a copy of the invoice, our address and phone number. No response was received to the numerous emails sent to K & S requesting an update of our Washer repair status and being without a washer is much more inconvenient than being without a dishwasher. Once January 3rd passed, (the expected date for receipt of the dishwasher parts) we began sending emails requesting the status of this file as well.

Finally, On Jan 16, 2023, at 8:17 AM, Customer Care wrote: “Good Day, I apologize for the wait. You are a valued King & State customer, and we appreciate this opportunity to address your inquiry. To better assist you please provide the following information for verification processes. Address (including postal code) where the unit is located: Best contact number: Specific issue (s) with the unit (s): Thank you Regards, Shanice R Customer Care Email Support King & State Limited.

Even though we sent this information 6 weeks ago (December 2, 2022), we resent our invoice/receipt of purchase, address, phone number and issue. We also explained that we had already sent this information.

On Jan 19, 2023, at 4:48 PM, Shakira Simmons wrote: “Good day, Thank you for the below information. The service call is book with Atlantic Handyman Services. Reference number#[protected]. An escalation was sent to the technician's management to have someone contact you as soon as possible. Thank you. Regards, Shakira Simmons Customer Care Representative.”

Atlantic Handyman Technician, Nathan assessed my GE washing machine in late January 2023 and informed me the repair would be very costly (over $900.00) since many parts were required including a new drum assembly. Being without a washing machine now two months was becoming very inconvenient and frustrating.

Several emails later, On Feb 22, 2023, at 2:23 PM, Shakira Simmons wrote: Good day, Firstly, let me apologize for the delay in response. As per file (dishwasher) the part was backordered until February 1, 2023. I have reached out to the technician's management to confirm the status of this part today. Washer - additional parts were approved yesterday and tech is in the process of ordering those parts. Thank you. Regards, Shakira Simmons Customer Care Representative

Shakira acknowledged that the dishwasher part was backordered to February 1, 2023 but the email sent on February 22, 2023 did not have an update from the technician. We decided to call Atlantic Handyman ourselves and finally after multiple attempts, we finally got through to Atlantic Handyman the end of February. The receptionist at Atlantic Handyman informed us they had not received the dishwasher parts and that is not unusual to wait up to 18 months for parts/repairs from this company.

We would not have purchased the extended warranty if we had known the immense frustration and the amount of time and persistence we had to endure just to get responses from this company. This is totally unacceptable service. Leon’s strongly encouraged us to purchase the 4 year extended warranty at the point of sale and assured us that we would receive “worry free” service. We began investigating King and State’s and we were very disturbed by what we learned.

1. During a phone call to King and State, an employee revealed K & S are based in the Barbados.

2. Impossible to get an address to start legal action.

3. Pages and pages of complaints online about this company not honouring their warranty agreements.

4. Reports online of customers waiting up to 18 months for service and some never receiving repair service.

5. Many of these complaints named Leon’s who sold them the fraudulent warranty.

We are really feeling scammed by this point and we emailed Leon’s in March 2023 and requested a full refund of the 4 year warranty we paid to them ($1019.90 plus tax 152.99 total $1172.99). If Leon’s agreed to return this warranty amount we could hire our own repair people. We explained we could not wait up to 18 months for repairs to our appliances. Leon’s declined to refund our warranty amount stating that there were two claims submitted to K & S. True, two claims were opened, but no service delivered or no dates given for service. Therefore, this is NOT a valid reason for denying a refund of the warranty. It has now been over 9 months since our first claim was submitted and over 4 months without a Washing Machine. It is so unfair and unreasonable for King and State to expect a family to do without their appliances this long? The inconvenience and anxiety of not having a washing machine for 4 months and the lack of service/communication from K & S forced us to purchase a new Washer.

On May 4, 2023, we wrote back to K & S to request status of the dishwasher repair and to notify them that we could not do without a washing machine any longer so were forced to purchase a new one. We told them that we expected a buy out amount for the new washing machine. Several email requests followed and finally we got this response:

On May 12, 2023, at 10:23 AM, Customer Care wrote: Good day Washer [protected] - I am sorry to hear about this delay expereince with your units. Kindly provide a copy of the invoice with the purchase of the new washer, for our management team to review and advise of the next steps. Dishwasher [protected] - We will reach out to the techncian's management team to get an update. Thank you Regards, Shakira S Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

On May 14, 2023 we responded and sent a PDF of the new Washer sales receipt and invoice.

Mon, May 29, 2023 1:08 PM Customer Care wrote: Good day, Thank you for sending the documents. Regrettably, the image size is too small for it to be legible. Could you please attach the proof of purchase or receipt, and the invoice as separate images? Try to capture the entire document, oriented in an upright position. Thank you Regards, Richard Bryan Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

May 29 2023 2:04pm Reply to Richard. GE dishwasher [protected] & GE washer [protected] - Approximately 3 weeks ago we forwarded a PDF version of the invoice and sales slip to Shakira, your co-worker. She confirmed that it was legible, so she must have sent you the wrong email. Please find the PDF version below and I also will send pictures of both. We would certainly appreciate a response in a day or two.

On Jun 2, 2023, at 6:02 PM, Customer Care wrote: Good day, The management review your file and advised of the next steps:

WASHER – [protected] We can offer pro-rated credit to be used towards one appliance or one electronic . Please see below Terms and Conditions of pro-rated credit.

It's an in-store credit.

*Credit amount can be sent to the store (Leon's - CHARLOTTETOWN) within 24-48hours.

*The credit amount $301.99.

* The pro-rated credit is valid for 30 days only.

DISHWASHER - [protected] We can go forward to offer you the pro-rated credit to assist you with replacing your Dishwasher due to long wait and no response from the technician.

Here are the Terms & Conditions of the credit offer

The Credit is an In-Store Credit

Credit will be sent directly back to the store where you made the original purchase

Credit is calculated based on the age of unit. (From delivery date - Present)

Replacement product comes with the manufacturer’s warranty only

Customer has the option to purchase a new extended warranty for replacement product

Credit takes 24-48 business hrs to be processed.

CREDIT IS VALID FOR 30 DAYS.

Pro-rated credit amount:

Age of unit: 52 months

Credit amount: $268.62

Please let us know if you accept the credit offered and if you have any further questions Kindly respond to this email thread for better tracking and to advise of your decision. Thank you Regards, Shakira S Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

Our reply Sent: 03 June 2023 11:05 AM From: John MacAusland To: Customer Care Subject: Reply to next steps offer June 2/2023- GE dishwasher [protected] & GE washer [protected]

Shakira: We were so pleased to see a response from your company at long last. However, we wish to point out a few facts you must consider in making your final decision regarding reimbursement.

1. The decision to issue rebate based on delivery to present (52 months) for both appliances should be revised to the dates the appliances stopped working and your approval for warranty. In this case it would be 43 months for the dishwasher and 46 months for the washer.

2. The amount that your company approved for repairs to our washing machine (Atlantic Handyman advised us) was over $900.00 therefore, the offer of $301.99 (42% of $724) is very, very low, especially considering the replacement cost. ($2000.00)

3. What happened to the adage “Customers Always First?” Offering us an in-store credit at Leon’s only benefits their company. How does an in-store credit help us to pay for our new washing machine or hire a local repair man to fix our dishwasher?

Thank you for your consideration to this new information. John and Luann MacAusland

Most recent response from King and State below:

Jun 7, 2023, 7:20 PM Customer Care: wrote: Good day, Our contract is with the Leon's Store, credit can only be offer in-store.





Dishwasher - Backdated

Pro-rated credit amount:

Age of unit: 44 months

Credit amount: $313.39

Washer - Backdated

Credit amount: $339.74

I have attached the warranty guidelines in the below link for you to review https://cdn.shopify.com/s/files/1/0476/7590/0072/files/ProductProtectionCert_Web_English.pdf?v=1600974843 All Terms and Conditions outline below will still follow. Please let us know how you wish to proceed. Thank you! Regards, Shakira Customer Care Email Support King & State Limited Tel.:[protected] Email: [protected]@kingandstate.com

WE were not agreeable with K & S’s second offer of in store credit to Leon’s so we responded: On Jun 9, 2023, at 1:08 PM, John MacAusland wrote: To: Customer Care , [protected]@leons.ca, Leann Frizzell , Front Office , Shakira Simmons Subject: Re: WARRANTY COMPLAINT - K & S files [protected] & [protected] To whom it may concern. **TIME SENSITIVE** Attached you will find a documented account (this is the document) of the sheer frustration we have encountered in the past 9 months trying to get service for our two GE appliances from a warranty we paid for in good faith that we would receive service when needed. Before we send this attached document and all the other documented emails, phone calls and Leons' visits to multiple outlets*, we are giving you a FYI in case you wish to reconsider your offer. Thank you for your time and we look forward to your quick reply. John and Luann MacAusland

*Consumer Affairs, Office of Civil Rights, GE Head Office, Leons Head Office, Better Business Bureau, Legal Services, CBC, Compass, Marketplace as well as several media platforms, etc.

NO one bothered to respond so we sent this second email From: John MacAusland Date: June 16, 2023 at 10:08:50 AM ADT To: Customer Care , [protected]@leons.ca, Leann Frizzell , Front Office , Shakira Simmons

Subject: Re: WARRANTY COMPLAINT - K & S files [protected] & [protected] To customer services departments: We are extremely disappointed that no one even bothered to acknowledge receipt of our June 9th email. We will follow though with our plan to send this document to the companies listed below unless we receive an acceptable offer from you on or before Friday, June 23, 2023.

Then we received this response from Leons office: From: CustomerCare Date: June 16, 2023 at 10:42:19 AM ADT To: John MacAusland , Customer Care , Leann Frizzell , Front Office , Shakira Simmons

Subject: WARRANTY COMPLAINT - K & S files [protected] & [protected] Dear John MacAusland, We hope this message finds you well. We wanted to bring to your attention the attached document containing the full details of the purchased King and State warranty contract. The address is on the certificate and can be found on the King and State Website. We would like to inform you that if a pro-rated credit is issued, the credit must be used to replace the defective products at Leon's. We are sorry to have to tell you that your request for a refund won't be considered. We recommend contacting your local store to use the credits issued within the allotted time frame. Best regards,

We did not receive either a warranty agreement or a Warranty Certificate at the point of sale, therefore we had no knowledge of the conditions of the warranty. Furthermore, we did not sign a contract with either King and State or with Leon’s. Doesn’t a contract require signatures of both parties (customer and seller)?

We do not accept an in-store credit at Leon’s in the amount of $653.13. This is a slap in the face, an in-store credit at Leon’s only benefits Leon’s, it does not help us pay for our new washing machine or assist us in hiring a local repair person to fix our dishwasher (now over 9 months without a dishwasher). Since Leon’s does not sell parts to fix appliances, the only option we see to have a working dishwasher would be to purchase a new dishwasher (from Leon’s with in-store credit which of course would not cover the cost of a new dishwasher). How does this option make any sense when our current dishwasher could be repaired for considerably less than this offer? Given our frustration and poor service from both Leon’s and King & State, why would we want to purchase more products/services from these businesses?

Leon’s are the big winner with this offer and in fact are making money from our warranty. Leon’s have our extended warranty payment of $1172.99 plus the warranty amount offered by King and State of $653.13, for a total of $1826.12. We intend to bring awareness to the public of this unfair, unjust and unethical practice that Leon’s Charlottetown and King and State are continuing to endorse to their customers.

All supporting documents, bills of sale and phone call logs can be provided, if required.

John and Luann MacAusland

PS There is no mention on the Warranty Certificate that only in-store credit would be available instead of repairs to our appliances.

Desired outcome: Pay us (the customers, John and Luann MacAusland) the pro-rated amount offered in above information. We do not accept an in-store credit to Leon's Charlottetown.

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5:00 pm EDT

Leon's Furniture Brand new samsung tv

On May 25th I purchased a brand new SAMSUNG 50" TV from Leons Crossiron location and picked it up at the Calgary warehouse on May 27th. A week later when I turned on the TV I had no sound. I turned the TV off for about 20 minutes and it worked. The following week I turned the TV on in the morning and had sound but no picture - I did the same thing and then it came back on OK

Yesterday when I turned on the TV I had no picture and still dont

I called Leons and was told sorry you need to deal with Samsung now

Basically - we got your money and now we are washing our hands of you

I have given Leons a great deal of business in the past 5 years and this is how they now want to treat me. I can tell you I will never deal with your company again.

I am furious that Leons is not willing to help me out. I bought a brand new TV and not a used TV. I expected to get something brand new that worked and not something that I cant use after 3 weeks. I now have no TV and have since spoken to Samsung which was the most painful experience of my life. It took me 2 x days to get this sorted out with them and to get a service call logged.

I received a call from a technician a few minutes ago who told me that he is familiar with this issue on Samsung TV'S and will order me parts and repair it. It would take about 10 to 12 days. ARE YOU KIDDING ME! I am not going without a TV for another 10 to 12 days. I want this TV replaced by LEONS. They sold a defective item to me and should stand good for it. Leons can take the TV back and get me a new one and then they can have it repaired and sell if to someone else. I am not accepting this as a resolution and want this TV replaced. I have called the Crossiron store and they will not put me through to the store manager. This is a pretty cowardly way to deal with customer / product issues. Ignore them and hope they go away.

Desired outcome: I want my defective TV replaced by LEONS

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3:01 pm EDT
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Leon's Furniture Finance Dept/Flexiti

I ordered a sectional online via their Flexiti payment plan option. Upon arrival to pick up the sectional, we opted for a cheaper sectional that had cheaper monthly plans.

Finance informed me they would correct the purchase price amount on my Flexiti account. They did not. I had to phone 2 weeks later to inform them. Then after correcting it, I see they simply applied the "difference" in price, to my Flexiti principal balance which was $750, thus resulting in the original high monthly payment remaining in affect.

Flexiti informed me that Leon's should have proceed a "full return/refund", and then create a new one with the chosen/picked up sectional price. Unfortunately, they did not. The 'manager' would not do anything about this stating it is "final". So, I am stuck with paying for a sectional I did not receive with high monthly payments, rather than the cheaper payments as stated in store/online.

Desired outcome: Refund/Correction of flexiti account.

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12:46 pm EDT

Leon's Furniture North Store [protected] st

Leons 13730-140st Edmonton AB. I would like to start with apologizing, for my anger as well as my deep disappointment with leons... On feb-27/2023, 15:20:21 we had purchased a sectional and a bed frame.

Qty item code vend description ext'd price
1 69g42255 069g so 2pc reverse sectional gray $.00
1 69g42253 069g so rhf sofa gray (reversible) $ 817.32
1 69g42254 069g so lhf corner chaise gray $ 681.68
1 [protected] 0001 magi seal $ 189.95
1 [protected] 0620 6-leg bed frame d/q/k glides $ 119.00
Merch subt. $ 1807.95
Pickup $.00
Taxable total $ 1807.95
Gst/hst $ 90.40
Pst/qst $.00
Total $ 1898.35
Deposit $ 1898.35
Balance due $.00

Upon delivery as we un pact them we discover we had the two right sides of the sectional no left side. Had to wait a month to get the left side. Did not get it so I phoned leon's we would not get delivery un till the end of july. I asked for leon's to com pick up the furniture so we can get a refund. My grand daughter stopped at leon's to see if she could help. She was looking at a damaged coffee table which she paid $40.00 for with a sales receipt. I had rebuilt the table at a cost if $ 300.00 and some change, three days driving around finding parts. Replaced the wheels as well as the arms for the lid for they were bent. The table has multiple dings and scratches. When I visit the store for a refund they told me I owed them $241.92 for a table that was paid for with a sales receipt. Less the bed frame $119.00. The refund is $ 1537.42. This is unacceptable is leon's having finance problems that you have to steele from the customers. $ 241.92 is a little money for leon's it is a lot for us. We are elderly, handicapped on a small pension witch took us 8 years of scrimping and saving to save the money for a new sectional. What a rip off scam they are running at that store.

Desired outcome: I would like the rest of my refund of $ 241.92. you can have the table back when leons pays me $300.00 for the repairs.

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Update by wickhorst
Jun 13, 2023 12:59 pm EDT

I hope Leon's will do the right thing and send me the rest of my refund. and resolving this matter.

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2:41 pm EDT
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Leon's Furniture Purchase of 2 Seconal couches

Purchased 2 sectional couches worth 12000.00 ordered custom as I needed the square middle (centre) piece to fit my living room. (was fine with waiting) arrived middle of may. My living room was not ready for them yet, so I explained to them it will be approx. 2 weeks until I can pick them up and that I wanted the protection package applied. The day before picking up I called to let them know I will pick it up the next day and asked if protection package was applied. The said no and that they will get it done. I arrived the next day to pick items up and protection package was not complete. Waited 2 hours for them to complete it. (which it should sit for 24 hours after completion.) then they loaded it. After loading it all than proceeded to tell us there is a broken piece. After getting it home we got it all unwrapped and it was not wet at all from the protection package like it was not even done. Once putting it together noticed that those square centers in the middle of the couch were rounded. It will not fit in my living room with the rounded centers. The salesperson even took measurements. To top it all of the wrong piece was sent for one of the couches so the arm rest is on the wrong side. With everything we have not talked to one person that is wanting to fix the issues. They have re ordered the broken piece and the right piece but I cannot fit the seconal with the rounded middle that is not what I ordered.

Desired outcome: want the proper middle pieces as well as the end piece. want the protection package done and want something done to make up for this horrible experience.Need the middle pieces to be the square middles that we asked for not the round.

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Phone number

+1 (416) 243-7880

Website

www.leons.ca

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