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Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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12:04 am EST
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Kraft Heinz Kraft Dinner

I bought a case of Kraft Dinner (12 boxes) from Country Grocer in Victoria BC. I cooked a box last night and was shocked. I added the cheese flavour pack as directed, however, there was absolutely no flavour to it at all. It was like eating plain cooked pasta. The packet looked like it always has, orange cheesy colour, but once mixed with pasta it was very plain looking (no cheesy colour like in the past) and there was no flavour to it at all. My grandkids wouldn't even eat it. I don't know if you've changed your product or if I just got a bad batch. On the case : KD D2 22:12 Expiry 2024 July 27, #[protected]

I know normally these are around 2.49 per box but got the case on sale for 10.99. Very dissappointed with this product. Can I return it? What can I do?

Claimed loss: $10.99 CA

Desired outcome: I would like a refund and hopefully an explanation as to whether I bought a bad batch or if the Kraft Dinner has changed. If that's the case I won't buy again.

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6:03 pm EST
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Kraft Heinz - Miracle Whip Light

I have purchased Miracle Whip in the past and I have never had any problems with taste or flavors until now. I had purchased multiple jars before the Christmas holiday because I knew that I was going to be making salads and deviled eggs. Well, when I made the first batch of deviled eggs there were a couple of comments of what I did different. I didn't do...

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1:12 pm EST
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Kraft Heinz Kraft mayonnaise

Had to throw away 5, 30 ounce jars of Kraft Mayonaise. When removing the seal I noticed discoloration and what looked like spoiled mayonaise. All had a sale by date of April 16th. I purchased all of them at Sam's Club in Hanover, PA. The most recent purchase was 4 jars on November 13, 2023. They are sold two together at $7.48 for both. I would like a refund for 5 jars, which would equal $18.70. I have pictures of the sale by date of 3 of the jars, the other 2 were thrown away. I took 2 pictures of the discoloration/spoilage. I did not take a picture of the 3rd jar spoilage because it looked the same and I was getting nausous at the sight of the spoilage, and at the thought that we possibly had used the 6th jar without noticing the spoilage. I don't have pictures of the other 2 jars because thought when I opened them it was an isolated incident that perhaps one of the sets I purchased had a bad seal.

Claimed loss: $18.70

Desired outcome: Send refund to Charlene Singleton, 86 Barley Circle, Hanover, PA 17331email: [protected]@comcast.net

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Is Kraft Heinz legit?

Our verdict: Complaints Board's thorough examination reveals Kraft Heinz as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Kraft Heinz stands out for its commitment to quality and security. Clients considering Kraft Heinz should delve into its customer service record to gauge compatibility with their expectations.

Kraft Heinz earns 91% level of Trustworthiness

Perfect Trust Endorsement: Kraft Heinz achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Kraft Heinz. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kraftheinzcompany.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kraftheinzcompany.com you are considering visiting, which is associated with Kraft Heinz, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Kraft Heinz is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Kraft Heinz as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Kraft Heinz website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Kraft Heinz has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 924 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Kraft Heinz. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:51 am EST
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Kraft Heinz Oscar Mayer Fully Cooked (Mega Pack) Bacon

I have purchased the Oscar Mayer Fully Cooked (Maga Pack) for years. I am very disappointed in how the quality of this product has gone downhill! The bacon is getting thinner, miss-shaped and clumped together by the excess grease. The last box I purchased was the worst! Not only was the bacon extremely narrow, it broke apart and it had so much fat on it that I couldn’t peel slices from the clumped together pile of fat grease that really made it difficult to separate. I know when I’ve purchased this bacon in the past, the Mega Packs were cut even and consistent. Have you changed your process? Why so much grease?

For now, I will not spend my money on this product until you improve the quality. I hope you can do that. This product WAS very good, but I will be buying another brand of microwave bacon until you improve yours.

Desired outcome: Improve the quality the way it used to be.

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2:13 pm EST
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Kraft Heinz Home Bake 425/30 Creamy Tuscan Style Pasta

This side dish did not cook up well. The instructions called to “leave film on” the container when cooking at 425* for 30 minutes. I followed their directions but the film shrank up no longer covering the dish. The result was crunchy dried out pasta with burnt cheeses. Hardly the gooey and stringy cheese they represented on the packaging. I tried to rescue the dish by stirring in some milk but it was too late.

To top it off, and adding insult to injury, the KraftHeinz website did not have an obvious consumer complaint vehicle to report their defective packaging.

Claimed loss: $5.00

Desired outcome: I would like a refund or replacement and an explanation.

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11:50 am EST

Kraft Heinz Kraft Mayonnaise

I purchased a jar of Kraft Mayonnaise and when I ripped the seal off of it, the Mayo at top of the jar was dark yellow and brown. I was not going to serve that.

The expiration date was April 2024 so my expectation was for it to still be good. Since I opened it in February 2024.

It was purchased at the Pick ‘n Save in Sheboygan, WI on November 11, 2023

Claimed loss: $5.99

Desired outcome: Refund or coupon for a new jar

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1:14 pm EST
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Kraft Heinz Kraft string cheese

My son ate a string cheese and became severely ill, throwing up and with severe stomach cramps. After narrowing down what he ate, I inspected the package closer, and I realized that the string cheese has a purple substance inside every stick. I am attaching a picture of the wrapper as well as a pictures of the cheese. You can reach me at [protected].

Thank you,

Yolanda Burgess

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7:22 pm EST
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Kraft Heinz Kraft mac & cheese

To Whom It May Concern,

We purchased a five pack Mac & Cheese--UPC#[protected] the first week in January 2024 at our local Walmart. Purchase price of $4.98 (I think-we no longer have the receipt). Each box had a UPC# of [protected]. Today we used two boxes and there was no taste to it at all. Imagine our surprise when we ate it. I am assuming there is an issue with the flavor packet and the remaining three boxes will be tasteless as well. Normally I would just be writing to let you know there is an issue with the flavor packet. However, with the rising cost of food, I would like the product replaced.

Thank you,

Kathy

Claimed loss: $4.98 I think.

Desired outcome: Product replacement.

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Update by Kam5
Jan 16, 2024 7:24 pm EST

Please have someone taste a box with that UPC.

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5:43 pm EST
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Kraft Heinz Shake 'n Bake

We have purchased and eaten our pork with Kraft Shake 'n Bake for umteen years. In our last 2 purchases of this product, we found that there are no bags included in the package. Today I used a freezer bag to shake the chops but it did not work as well as the bags that used to come in the package. Note that not everyone has "shaker bags" available, and this is not an item that can be purchased separately! Your preparation instructions clearly indicate to "SHAKE pork, 1 piece at a time in shaker bag". Please put the bags back in the package!

M. Piper

Brantford, ON

Desired outcome: put shaker bags back in Shake 'n Bake packaging.

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5:18 pm EST
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Kraft Heinz TGIFriday Buffalo Wings

I am a big fan of TGIFriday Buffalo wings and purchase them often (every week!) However, after 2 incidents that I did not report and chalked up as just a fluke, I cannot let it go now that it has happened a third time.

I purchase my wings from Meijer store and put them directly into the freezer, after a 10-minute drive home. When I opened the box, I found what looked to be mold on the pieces (see pictures). I cannot imagine what else this could be.

Now, I am hesitant to buy any more. They are not cheap, and I cannot afford to keep throwing them out. I have attached pictures.

I would like to know if this is something else, even though I could never eat anything that looked like this (mold) even if there is a logical explanation.

Claimed loss: $21

Desired outcome: An explanation of why this has occurred 3 seperate times.

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12:47 pm EST
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Kraft Heinz Miracle Whip Lite 30oz.

I purchased a jar of Miracle Whip Lite in November, opened it December 4 and found it smelled and tasted strongly of paint. I called the Kraft toll free number on Dec 6 gave the exp date, batch number and other info and the representative sent a coupon.. in the meantime I purchased another jar on Dec 12, then after the coupon arrived used it to get another jar. Both jars have the same exp date, Apr 26 2024, and the same batch number… I opened one last night, then opened the other and BOTH smell and taste strongly of paint… all jars were purchased from the same ShopRite store #500 in NJ. Either Kraft have a problem with their production or ShopRite is storing them in such a way to make them go off… I’ve been eating this product since a child, and this is the first time anything like this has happened…

Claimed loss: $6.99 per jar x2

Desired outcome: An explanation ( is this an anomaly , is it harmful, are you Quality Controlling this product ) and refund..

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9:08 am EST
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Kraft Heinz Kraft miracle whip

I'm 80 yrs old. Been using miracle whip for almost that long. But this product is now very bitter. Tastes like vinegar. My grandson loves deviled eggs but he wouldn't eat them. I had to throw out a dz eggs. I'd this is your new recipe, it's terrible. My husband used it as a sandwich every since he was small boy, he won't anymore. Says it tastes to bitter, vinegar taste

Claimed loss: 3.99

Desired outcome: Refund

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8:20 pm EST
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Kraft Heinz Heinz Ketchup condiment

I purchased two bottles of ketchup made by Heinz and my daughter noticed when she started eating it with her chicken nuggets that maggots was on her plate swimming in the ketchup . They don’t expire until months later . We quickly disposed of them . My daughter was throwing up for 2 hours straight. This experience has really affected my daughter who is 12 years old in the most negative ways I can think possible. No child should ever think every condiment has maggots from experience. My child has really really bad PTSD behind this.

Claimed loss: $50000 for pain suffering and emotional distress as well as ptsd whenever she see ketchup .

Desired outcome: I’d like to sue for pain and suffering and emotional distress for my daughter . She literally has ptsd from the incident that took place with Heinz condiment .

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6:09 pm EST
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Kraft Heinz Shake 'n Bake

I love this product. But the last 2 times I purchased it there were no bags to Shake. I live in Canada, and finding a plastic bag to Shake before I bake is nearly impossible. What's up? Have you discontinued providing bags?

If so, I will have to discontinue buying this product.

I would like replacement of these boxes. And, the chicken I purchased that I had to figure out something else to do with. I am not a chef by any means, and having something as delicious and simple as Shake 'n Bake helps me out a lot.

I look forward to hearing from you.

Claimed loss: 2 boxes of Shake 'n Bake

Desired outcome: Replacement of those boxes

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3:56 pm EDT

Kraft Heinz Kraft mayonnaise

I bought a 30oz jar of mayo last month that tasted stale even though it was in date. Bought another dated for Feb 2024 which was also stale. The store would only trade for the same item which was also stale Dated for Apr. 2024. This is getting expensive. Besides the cost of the mayo, we live 11 miles away from the store. Gas isn't cheap either. I will not buy kraft mayo again.

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Kraft Heinz - Heinz 57

I recently wrote an email asking for help finding the expiration on my heinz 57 bottle, it was hardly used and the bottle looked like new but my wife and i couldn't remember what date we had bought it on, the responce i recived back, below is the response. i explained that my wife and i had both studied the bottle and labels and all we could find was a...

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5:52 pm EDT
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Kraft Heinz Kraft Miracle Light 30 oz

I purchased the above product at Walmart on 10/8/2023. Best used 18 March 2024 08:16 CPO3. Product was inedible and appear to have spoiled or rancid oils. I have been a fan of Miracle Whip . Subsequently I purchased an additional jar of the same product at Woodman's Food in Kenosha today 8/25/2023. Best used by 18March 2024 08:20 CPO3. While not quite as bad as earlier purchase it is still distasteful and not up to the standards that I have come to expect from your products. Undoubtedly there was a bad production run of this product. I am quite sure there have been other complaints. Before a review this product on social media I thought that it was only fair to let you know that there is a problem . I would appreciate a response as to your plan of action.

Desired outcome: Refund

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7:28 am EDT
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Kraft Heinz Shake n bake

I have been using your product for years. The past several times there have been no bags. I just purchased again this week, 2 boxes. I had a lot of pork chops to shake and no bags. If this is how you sell your product then you should change the name since there are no bags to shake. It is not shake n bake, it's just bake. I will no longer be purchasing your product because of this, I will just use breadcrumbs, it's easier and cheaper.

Desired outcome: bring back the bags

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9:34 am EDT

Kraft Heinz Mayonnaise

I purchased a two-jar pack of mayonnaise at Sam's Club in Meridian, MS. Which I have done many times before.
However, both of these jars of this mayonnaise have a foul odor, liquid on the top of product when opening the jar & an awful taste.
How can I get a refund or replacement for this product?
This product is not out of date. It has an exp date pf January 2024.

Desired outcome: Replacement or reimbursement for product.

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1:16 pm EDT
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Kraft Heinz Kraft - Pimento Spread

Have you changed the "receipt" for your Pimento Cheese Spread?

I have not been able to find or purchase it in local grocery stores for quite a long time and use to buy it often. When shopping last week I saw it back in the dairy case and purchased 3 of the 5oz containers.

That night I opened a jar to make a pimento cheese sandwich, tasted it and it was completely different from what I was use to. It did not have the pimento cheese taste and tasted more like cream cheese? Do no what happened but not what I expected or would purchase again.

Kraft Foods - [protected]

[protected]

Thanks for the opportunity to ask the question.

Benn Bullock

Desired outcome: I would like a response

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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