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The good, the bad, and the ugly - discover what customers are saying about Knuckle Up Fitness

Welcome to our customer reviews and complaints page for Knuckle Up Fitness. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Knuckle Up Fitness.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Knuckle Up Fitness's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Knuckle Up Fitness, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Knuckle Up Fitness. Your feedback is an important part of our community and will help others make informed decisions.

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3:14 pm EDT
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Knuckle Up Fitness Unsure of Contract

I have a contract at the Gwinnett location for one year ending in January, and all of sudden the location closed and isn't there anymore when I went to go to class. I just called the Sandy Springs location because it was the only one who answered the phone to be honest, all the others voicemail boxes are completly full... so after speaking with Olivia, I told her that I do not want it to roll over after it ends, and she said because I paid in full that it won't, however I used my credit card and I was wondering after reading all these complaints if anyone has had them roll it over automatically without your permission?

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10:19 am EDT
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Knuckle Up Fitness cancellation process

Knuckle Up Fitness has closed Four locations only having the Sandy Springs and Alphretta locations opened. I began my membership at the 14th street location. (living in Deactur)There was no email, phone call or letter of closing or their relocation. I have tried alittle over a week now, everyday calling the numbers that have been given to me. ALL voice mails are full, so you are not able to leave a messege and no one ever answer the phone!
When I call ABC Financial the direct me to Paula Wilson with the same number I was given a 10 days ago to follow the "cancellation procedure" so they may stop payment.
I am beyond frustrated and I am at the point to seek legal advice on this matter. I cant just "Stop Payment" through my bank, because as you know at some point that will effect my credit. This is the most unprofessional business I have ever had the experience of dealing with. I only hope that their our members of this gym that have had better luck then myself. If so, Throw me a CLUE ...please!

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Drhodes79
Atlanta, US
Sep 30, 2009 11:19 am EDT

I have been trying to contact the Sandy Springs location at [protected] to cancel my membership as my contract is up but, I keep getting a fast busy signal. Are they closed now as well. If so, whom do I contact about canceling my membership? Can someone send me a number? Please text me at [protected]. Thanks.

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Nicola_Smith
Atlanta, US
Aug 27, 2009 2:41 pm EDT

I have also been having issues with Knuckle Up, Rich Victor and Duvera. I am trying to assemble a group of people that are having these kinds of cancellation issues to take action against the organization. If anyone is interested in trying to organize please feel free to contact me via email. nsmith441@gmail.com

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coppis65
Acworth, US
Aug 24, 2009 9:08 pm EDT

Rich Victor is and IDIOT! He keeps telling me to prove that the Kennesaw Knuckle up is 10 miles from the old location. I send him powerpoint slides and pdfs with mapquest and he still replies with prove it! I say we should organize and shut the two remaining places down so we can all get our membership dues back.

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ADA2
Villa Rica, US
Aug 13, 2009 10:34 am EDT

I have it in writing from Rich Victor that they can not cancel if there is a location within 10 miles. If you mapquest the 14th Street location that is now closed to the Sandy Springs location it is 14.51 miles. I sent the exact directions from Mapquest to Rich and I have not heard anything back since then.

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Creative-Chaos
Lawrenceville, US
Aug 05, 2009 6:43 pm EDT

I too have had similar experiences. For the past 3 weeks Ive placed over 40 calls. After 2 weeks I finally got Rich Victors contact info at DuVera Financial. However I have the same stipulation...within 25 miles. But If you read your contract it states that the only two ways to get out of your contract are if A. You move and you are not within 25 miles of another school. and B. If you get injured. But it never says anything about Schools closing due to bankruptcy and forcing you to go to another shcool, that you never wouldve signed up in the first place because of that distance. Im trying to find other people with similar experiences with this ### company incase any of us ever have to go to court we will have plenty of testimony. I just closed my checking account and opened a new one. They will not get another cent from me.

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lprater1
Atlanta, US
Aug 03, 2009 12:33 pm EDT

I also signed up with Knuckle Up fitness a week before they closed the 14th street location. Matt and Jessica, the managers of the gym signed me up--they had to have known that the location would be shutting down within the week, however they made no mention of that when they were taking my money ($129) for signup and July membership.

I contacted Rich Victor, apparently the only person capable of voiding my contract, and he informed me that my cancellation request would be denied since there's another location exactly 10 miles north of the 14th street location. Apparently this weird 10-mile rule was in my contract, which was also not mentioned when I signed up at the imminently closing 14th street location. I wonder if I also unwittingly signed my soul away too?

If I were to keep patronizing this ponzi gym I'd have to slog 35 minutes north through Atlanta rush hour traffic and a toll on 400 just to attend the hour-long kickboxing class in Sandy Springs.

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1:58 pm EDT
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Knuckle Up Fitness Refusal To Cancel My Membership & Further Harrasment

I have experienced the same problems with Knuckle Up Fitness. Followed all the necessary steps to cancel and they still are trying to charge me. Three years later and they are still harassing me. What is the deal with these people! Now the billing department in Colorado, Palomar Associates, are saying they never received anything years ago and stating that and I better pay or else. I've already gone through hoops with these people years ago and they still keep resisting.

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heddy
Atlanta, US
Jul 28, 2009 1:15 pm EDT

The same exact thing has happened to me. Now I am having to fight with other companies to take this off of my credit report. In addition, I have attempted to call Knuckle Up Fitness Corporate office only to get an answering machine with no return phone call.

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9:09 am EST
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Knuckle Up Fitness Ripped me off

I used to be a member with Knuckle Up Fitness until I canceled it when I moved. All of a sudden my bank account was charged $49 which was months after it was canceled. Because of this charge, it caused overdraft fees. I called the gym and they gave me a contact. This woman said she would contact the owners and would let me know but I never heard from her again. I emailed her yet again, and still, nothing. This is bad business ethics and Knuckle Up Fitness does not want to be responsible for taking people's money and not paying them back. You would think the way the economy is that they would be a little more mindful but they don't care, they just want your money. The gym isn't all that great to begin with! If you join, good luck! It's a total rip-off!

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traylor
Dallas, US
Jul 28, 2011 7:34 pm EDT
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Hey guys thanks for sharing your stories with me; this dirt bag of a company (Knuckle Up Fitness) is a terrible facility to do business with. Now the only reason that I renewed was because I thought the facility was great in Atlanta. After I renewed, they closed the facility. Now I did not receive any notification or anything. These people have ripped me off; after about two years from charging my checking account, I decided to sign them off, Now I received collection notices from ABC financial (whom said they would handle), nonetheless, they only transferred my account to DF (Duvera Financial) which I believe that dirt bag (richard) owns this company. Now I contacted the appropriate people in Sandy Springs and guess what, they are a separate entity. Now let me tell you, nothing good is going to happen for you because they are ripping people off. This situation is not over.

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Amy Lynne
Sandy Springs, US
Sep 28, 2009 1:25 pm EDT

I am experiecing the same issue with Knuckle Up. They charged me $69 for 4 months and are now telling me that I am not going to be reimbursed for anything prior to July of 2009 since the "old company" who owned Knuckle Up went out of business. IF, they say, things can be worked out to get my account out of collections with Polomar, I may be reimbursed for charges after July, but not before. I have in writing where I cancelled my account through ASF. This has been a huge mess and I am really tired of it. They told me the same story about my account "auto renewing." ABC Financial argued with me that I only cancelled the auto-renew portion of my contract, but not the contract itself. But if the account is not longer set to "auto renew" and I don't renew it, it shouldn's renew, right?!?!?

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Louise Dale Atlanta
Atlanta, US
Aug 19, 2009 4:36 pm EDT

I had a similar experience to that described above. I had a nonrenewable one year contract. After the year ended, I noticed I was still getting billed. I called Knuckle Up but the voicemail box was always full. Then, I disputed the charges and was reimbursed.

Months later (last month), I was contacted by their collection agency (Palomar). Every day, twice daily, Palomar or ABC Financial, or whatever other name they do business as, called me on my cell phone but never left voicemails. Every time I tried to return the call, I was put on hold for 30 minutes. Finally, I reached them and explained my contract. I was told that the contract automatically renewed. (Can someone please explain what nonrenewable means, then?). I spoke for hours, sat on the phone on hold for hours, trying to reach the right party to resolve my account, each company alleging someone else was responsible for the account. I still don't know if it's resolved. I faxed them my contract, and I hope that will be the end of it.

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FedUpWithKnuckleUp
, US
Jul 20, 2009 11:24 am EDT

So I've been advised that KnuckleUp has new owners and they are closing some of their gyms including the location where I usually work out. I now have to travel to Sandy Springs which is 25 miles away from my residence and because I initially joined at Sandy Springs, I am unable to cancel my membership. What? Doesn't my contract state that if I'm 25 or more miles away, I can be released? Now there are additonal rules? I am so over this place...

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Michael23
Douglasville, US
Jul 13, 2009 1:33 pm EDT
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I have experienced the same problems with Knuckle Up Fitness. Followed all the necessary steps to cancel and they still are trying to charge me. Three years later and they are still harassing me. What is the deal with these people! Now the billing department in Colorado, Palomar Associates, are saying they never received anything years ago and stating that and I better pay or else. I've already gone through hoops with these people years ago and they still keep resisting.

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upsetwoman
Atlanta, US
Jul 08, 2009 7:50 pm EDT

This place is horrible! I had my account discontiued due to a heart problem and the woman didn't believe that 31 year old female could have a heart problem! I sent my doctor records and his note they said ok. It has been seven months not and "Randy" calls to tell me I am in collections and I need to pay now. I told him what happened and he said it is not his problem I need to call corporate. Left 1o messages for them and they do not call back. I am so angry right now!

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Jason
Atlanta, US
Mar 07, 2009 5:41 am EST

Knuckle up is in bankruptcy due to Chris stoltzman (the CEO, ) lack of integrity. They WILL rip you off if you let them. DO NOT use this club! ASF is only part of the problem besides, did knuckle up fire ASF or did ASF fire knucle up due to non-payment?

People like this should not be allowed to open another business anywhere. Be warned!

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maria
Alpharetta, US
Mar 06, 2009 2:01 am EST

The problem is actually ASF international. ASF is the old Billing Company that used to handle the billing fo Knuckleup. They were pissed when Knuckleup switched companies so they sent information to the new company that caused a bunch of peoples accounts to be turned back on as a ploy to hurt Knuckleups business and reputation. I was able to reach Knuckleup executives and get a full expanation and a refund as well as two free months on the end of my membership for the inconvenience. Knuckleup was just flooded with calls for the first two weeks but they have a good handle on the issues now and are not hard to get a hold of. Google ASF and you will see that they are notorious for ###ing people over and have severall pending lawsuits.

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Ban Knuckle Up
Kennesaw, US
Feb 03, 2009 7:24 am EST

I am in the process with them now I called them to cancel the membership in Nov of 08 and they told me to call there billing company. I called them and they advised they would cancel it and I had to make two payments until finally not reciveing anymore bills. Then this month they send me a freakin late notice saying I owe a payment for Dec and Jan it is a apparent new company now and does not handle cancelations. Knuckle Up is such a mis managed joke if I have ever seen one. I have belonged to numerous gyms and each one had its very minor flaws but nothing as mis managed as this company.

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6:28 am EST
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Knuckle Up Fitness Terrible experience

I called to cancel my membership that was to be up for renewal in January and was asked if I had a copy of my contract. I stated that I did not and that their 'system' was showing that I had another year left of my contract. I signed up in January 2007. I specifically remember the sales associate saying my options were the following: $69/month for 1 year membership, $59/month for 2 years membership, and $49/month for 3 years membership. I chose the $59/month for 2 years which is what I have been paying for almost 2 years now. Now, my contract magically says that I signed up for 3 years and they will not end my contract. Do not sign up with them, if you do keep a copy of your contract.

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annabelle1244
Lawrenceville, US
Aug 25, 2009 3:18 pm EDT

I would ask your doctor for a written note saying that you cannot perform these excercises due to your medical condition. Most doctors will do this.

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makessensetome
, US
Jul 27, 2009 1:54 am EDT

This is your fault for not keeping a copy of your contract. You ALWAYS keep copies of anything you are signing, especially if it is a contract where you are paying money! Things can get messed up in computer systems, and mistakes happen! With the large amount of people they have, they cannot remember you!

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