Knott's Berry Farm
reviews and complaints

The park was so packed on 12/27/23, we walked through the park, went to the chicken house and left. We are new passport holders and were so disappointed in our park experience. We went to the information desk, to obtain a parking refund but the line was to long, so we left.

Robyn Walker- season pass ID [protected]

[protected]

[protected]@aol.com

Tom Marchael- season pass ID [protected]

I visited the park on my birthday 9/23/23 and I had a small cross body handbag. At the entrance I was told I wasn’t able to bring in my bag and had to walk all the way back to my car and put it back. Unfortunately I saw many people in the park with bags bigger than I mine and I took a picture of one attached. All of them were Caucasian. I am a black woman and I felt I was discriminated against because they looked at me and then looked at my husband and then said I couldn’t bring it in due to the fact we could bring in a gun. We aren’t even gun owners. On top of that the security was very rude to us.

Me and my children was on the log ride and stuck on the arch where the top is I had my back back on in the back of the log ride where all the weight was pressed against me and the associates did nothing but say we can get back in front of the line ! Not to mention my three year old loss his shoe while being escorted off the ride through the emergency exit . We were stuck in the awful position more than 10 minutes my back is sore and hurting and forced to leave the park because I’m in pain ! Excruciating pain

I went in person to Knotts guest services and they advised I would receive a refund of an unused ticket. However, I had to request it online and I received a reply they do not refund unused tickets which is contrary to what I was told. Therefore I called there corporate customer service # [protected] was on hold for over an hour. I spoke with Evangelina who was extremely rude, condescending and patronizing stating they will not provide a refund, constantly talked over me stating they have lots of customers and aren’t concern to lose my annual membership and there’s no supervisors to talk with but I can go online. I asked her to confirm the phone number and she said it so fast I asked her to slowly say the number then she acted like she was in slow motion in a immature mockingly tone. Knotts needs to raise there standards of employees if they want to keep their customers.

We visited the park and the very first ride we went on broke down with us stuck up in the air my husband recently had a knee replacement and I'm afraid of heights and it took almost a halve hour before anyone came to help get us off the ride and then we had to walk down it, I almost passed out and my husband with his bad knee had to try to help me down. After this devastating ordeal we were offered a bottle of water and one pass to the front of the line for one ride.

We then tried to get on the water rafting ride and it was closed down. It was an awful experience and quite honestly Knotts exhibited horrible customer service our day was ruined.

It’s [censored] that I was denied entry of the park. I was asked to show government issued id for my proof of age. I understand the chaperone policy however, I am 17 in which I didn’t need a chaperone. I was able to show proof of my passport by a photo and was still denied that. I showed my school i’d to prove that was me and yet they denied me entry.

My family adores the raspberry shortbread cookies we purchase at Sam's Club.
We go through a box in about 2 weeks. The problem is 75% of the cookies are broken and there is a bag of pieces and crumbs. Either they are packaged broken or shipped incorrectly. What can you do so we can enjoy whole cookies?
This has been our experience for over a year now. We make sure the box isn't damaged or dented, and still the same outcome.

I met Alexis Tirabasso at an event a few weeks ago, I took her card and asked about a corporate event, and I asked if she knew the contact person for outside vendors to attend Knott's events. She said she would find out, and to give her a call regarding my company event. I called and left a voicemail, I sent an email with not response. I called again today and Preston answered the phone. I asked to speak with Alexis; he asked who's calling, I told him the information in the previous email, and he said just a second. I heard people talking, then I was placed on hold so I could not hear anymore; then the phone hung up. I waited for 7 minutes to see if I would receive a return call and nothing. So I called back and I got Preston's voicemail. I do not know what is going on and why they will not speak with me, I told Preston on his voicemail that I did not like the way I am being treated, and I will take my money elsewhere. This is ridiculous, and she is the Sales Manager.

On 12/26/22 I purchased 3 tickets to knotts. Took 1hour to enter parking and 30 minutes to find parking. Park was extremely crowded, making walking extremely difficult. Was in line 90 minutes in Jaguar ride only for it to be temporarily closed before getting on. Wasted a little over 3 hours there plus our commute from the San fernando area ( 2 hours round trip drive) also $315.99. We didnt get on 1 single ride.

To whom it may concern.

Due on 12/21/2022 by 11:53AM - I got a job interviewed with Mathew Castellanos for the position of Part time Gate Security for Knott's Berry Farm in Buena Park California, and I've been told the Employment office will email me for the result.

Yesterday afternoon I received the response email from Mr. Mathew Castellanos that I'm not qualified for the position. As an Employment office employee always got all kind of reasons to denies but (Do not Insulting me as a Foreigner applicant).

With this letter just want to let you know how's hard for people like myself who try to get the right job done, you could discard about receiving this letter because I also sent out to California BBB office same as Labor department.

Sincerely,

complaint made on 10/21/22. i would like to make a complaint about my experience last night 10/19/22 at knotts berry farm. i was pushed & shoved in line, there was many people smoking marijuana, i have asthma, people took in back packs and i was told i had to leave mine in the car. i had to walk all the way out to the parking lot. I also want to inform knotts that i am Native American, and i was highly offended. There was a person wearing a Native American headress with a skull face. That is a blashemy to our culture and i am going to report it to the BIA. I saved for 4 months for this event and never had any experience like this. I would either want my money back, or give me new tickets so we can go on another day. Your employees need to monitor knotts more. There is alot of marijuana smoking and drinking alcohol. This should be prohibited. I was practically gagging in line because they were smoking next to me. I am so pissed off. This is a family place, how can Knotts allow drugs on the premises, there were children there!...Im going to contact corporate also. That person with the Native American head dress should not be wearing something so sacred to us and use it as a prop. I dont know who patrols the park, but the place stunk like marijuana, i seen some youngsters with a coors light beer in their hand in a corner spot by the rapids ride. I had a terrible time, most of the time I was freaking coughing. someone better contact me ASAP,

Jalyssa the guest service supervisor this is how she conducted herself in front of a bunch of children all I asked was for a boarding pass for myself and my child since I an disabled she attacked me and my party I have a video of her rude and disrespectful demeanor I don’t believe she should work around kids if she can’t control her temper over a disability pass I have videos of her being confrontational in front of my 5 year old while I calmly asked to speak with another supervisor she ignored my request and continued arguing her unrelated point to me and called security to have us escorted out of the park. Which didn’t happen cause security wasn’t rude or unprofessional like her. I asked that I be contacted over this matter as soon as possible [protected] Linda A season pass holder video wouldn’t unload but I will be posting on my social media until I hear she’s been fired I’m gonna share everyday until I hear back and we get this resolved

I was pushed in line, many times and there was many people smoking marijuana and I have asthma, there were people who took in back packs and I was told I had to leave mine in the car. I also want to inform Knotts that I am Native American, and I was highly offended. There was a person wearing a Native American Head Dress with a skull face. That is a blasphemy to our culture & shud not be used as a prop. This should be prohibited. I was practically gagging in line because they were smoking next to me. I am so pissed off.

1. We went to Knott's Scary Farm opening night and there were hundreds of teens off on their own, as expected being rude to not only the guests but the monster. I heard several call monsters' names, taunt them, try to trip them, saw one spit on, even watched one shove a monster in the back and for the monsters (aka human beings under the costumes) to be told they can't do anything is awful! No one should have to be abused at work anywhere, especially physically assaulted! Spitting is assault, they can get potentially fatal diseases such as aids, hep b/c, etc. I witnessed a man and woman being questioned about something, obviously illegal, cops and everything there. My husband watched the woman sneakily grab something from the man and enter the bathroom. I was in the bathroom, I watched that woman go into a stall and just flush something. We put it together when I came out and he told me. There were 4 children (about 8-maybe 15) with them. Later I saw these children in the park alone without those adults.

2. A huge complaint I have is the phones are RARELY TO NEVER answered, if it's Knott's Berry Farm, Knott's Scary Farm, night, day, etc. As I write this, I am on hold for 34 minutes, no over-exaggeration. I have had this happen multiple other times. I have requested the call back option, but no one ever calls back. This is horrible customer service. I have wasted so much of my time on hold with Knott's. We are passholders and have called for help multiple times in the past and never get the help we need. When I do get a hold of anyone for help, it seems to never fail, the employees are always rude, short, not helpful, even managers. I know I cannot be the only one complaining!

3. I am needing to speak with someone urgently because we have 5 tickets for my family to go tonight. I need to buy one more ticket for my son's friend who is going with us. Your website is not allowing me to buy a ticket. I tried buying him his ticket via the "passholder" option because I am a passholder, but it kept trying to force me to buy an annual pass despite already having one. It would not let me go forward with the purchase of the day scary farm ticket without purchasing an annual pass. I thought "let me try without using the passholder option," however, that did not work either. It was still trying to force me to purchase a pass, even though I wasn't even trying to get the passholder price now. I am trying to get his ticket before tonight sells out. Since I am unable to purchase online, online to call & reach someone for help, I have purchased the non-passholder one day ticket for him because again, I was panicking it was going to sell out tonight.

4. We waited the year to be able to buy our normal 6 annual passes for Knott's Scary Farm but when I went to check early on, somehow, they were already sold out. I never saw an ad, an email, a notice, etc. go out to the public. Last year we were able to order our Knott's Berry Farm annual passes and our Knott's Scary Farm annual passes together. This time we have no clue what happened to the KSF pass purchase option.

It has not been a fun experience with Knott's at all lately. It is really going downhill there. I thought with this new chaperone policy that maybe staff and management was starting to care about their visitors' experiences more and maybe it'll get better but that hasn't been the case, especially since the chaperone policy isn't even forced. You guys charge so much for tickets now, especially for scary farm, which is only a 7-hour event. The prices are way too high for the experience (or lack of) that we're buying vs. actually given. For goodness sakes you guys even charge the same price for toddlers & infant babies even, who have no clue what's going on and are not there to "enjoy or experience" the night, rather are going just cuz the parents have to go. Even Knott's is 3 & under free. Knott's has got to be better than this!

I've been going to scary farm for 20 years. I purchased the fast pass for 135 and the ticket for 59 bucks. I get there and they say I cannot go in the maze in my scooter. i must transfer to a tiny wheelchair of theirs to go inside. I told them I can't fit into it. They said I cannot go then. They don't have wheelchairs big enough for large guests. I feel discriminated against for them only accommodating tiny guests in their tiny wheelchairs but not us bigger people. It isn't just me what about tall people too. There's just no way they can fit in their tiny wheelchair. I had to wait 2 full hours to get a refund. After all of these years they're now not letting any big person use their own scooter to go inside the mazes I can't believe it. Totally not ADA compliant whatsoever. I'm going to file a complaint with right place that handles this type of non-compliance. Knotts needs to go back to how they've been every year. My scooter is long and not wide. Their wheelchair is wider then my scooter and yet they worry about it not fitting. Absolutely ridiculous. Every year it fit

I've been going to knotts my entire life and have carried that tradition on with my children.

Today 8/11/2022 my son and three friends (and one parent) went to knotts. Typically we only go as a family but my son loves roller coasters and was thrilled to be invited. Because the line was longer than expected, my son hopped out to go to the restroom. When he returned, he was told he couldn't get back in line. He went to the exit to wait for his friend and chatted with another employee and said how frustrating it was that he couldn't get back in line and the employee said he could meet up with his friends when they got on the ride. So with permission, he walked up the exit and one of the employees who told him he couldn't back in line saw him, he told security that my son was a "line jumper". My son isn't a trouble maker and both he and his friends were completely confused. He realized this was a misunderstanding and tried to explain but was not believed. Security asked for my son's season pass and assured him not to worry, they just wanted id. When they handed his pass back they informed him he was being kicked out of the park and banned for six months for "line jumping". The worker lied to my son...

I am furious, they kicked out my 15 year-old in buena park for going to the bathroom. Apparently their rules are you need to inform a worker if you have to go to the bathroom. Most the time I struggle to find a worker but if they had posted this rule, my son would have followed it. I have spent hundreds of hours in line at knotts berry farm over 45 years and have left the line myself as well as my children. I have watched countless people coming and going, after all you're often in line for hours during the summer months for one ride. I am a rule follower and now that I know there is a bathroom procedure in place, it will be followed but kick someone out of the park for six months for using the restroom!?!?!? This blows my mind! I see incredibly inappropriate behavior that merits consequences at knotts (fights, stealing, disrespect, drugs,...) but my son got kicked out for something that is done on the regular.

Additionally how do you kick a minor out of a park without even attempting to contact their parents? It takes me nearly an hour to get to knotts from my house. How are the knotts attorneys okay with children being kicked out?