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KLM Royal Dutch Airlines
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2.0 150 Reviews

KLM Royal Dutch Airlines Complaints Summary

36 Resolved
114 Unresolved
Our verdict: When using services from KLM Royal Dutch Airlines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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KLM Royal Dutch Airlines reviews & complaints 150

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2:47 am EST
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KLM Royal Dutch Airlines - Cancelled flights and rebooking

morning im very disappointed in the the assistance I have received from KLM regarding my flights. Cape Town to Norwich. JT9JGB - T Bradley. 10 Feb - flight was delayed into Amsterdam from France. so I missed my connecting flight to Norwich, I was booked on the following days flight and put in a hotel etc. this was so stressful to me as I was travelling on...

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7:42 am EST
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KLM Royal Dutch Airlines checked luggage issue

I had a bad experience during my recent flight from Brussels to Hong Kong on 11/02/2023. The flight was canceled on short notice (just 16 hours before departure). Then I was told that they put me on another airline's flight (Emirates). During the check-in process with Emirates, I was unexpectedly charged 237 euros for the checked luggage. It is important to note that I had already paid for both departure and return checked luggage when booking my original ticket with your airline.

Then I asked KLM for a refund, but they said the baggage I had paid would not be transferred on another flight. The issue is they canceled the flight, but the customer had to bear the cost due to flight cancellations. If they hadn't canceled the flight, I wouldn't have had to pay another fee for checked luggage. What is even more annoying is that the checked baggage I paid from KLM was not refunded to me even though I didn’t use it because the flight was canceled.

Claimed loss: 237 Euro

Desired outcome: 237 Euro

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1:12 pm EST

KLM Royal Dutch Airlines Loss of miles earned

I and my family have been a loyal klm customer for over twenty years.
During the pandemic l was unable to fly and have lost our miles
I am now in a position to fly again and wish to have our miles reinstated.
Our number are.
Wendy Johnstone [protected]
Robert Johnstone [protected]
We are going to be booking international flights for 5 adults in the coming weeks and would love to continue our relationship with klm.
I do hope you can help.
Wendy Johnstone

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Is KLM Royal Dutch Airlines legit?

Our verdict: Complaints Board's thorough examination reveals KLM Royal Dutch Airlines as a legitimate entity with notable strengths. Despite a 24% resolution rate on customer complaints, which invites a closer look, KLM Royal Dutch Airlines stands out for its commitment to quality and security. Clients considering KLM Royal Dutch Airlines should delve into its customer service record to gauge compatibility with their expectations.

KLM Royal Dutch Airlines earns 94% level of Trustworthiness

Perfect Trust Endorsement: KLM Royal Dutch Airlines achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for KLM Royal Dutch Airlines. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Klm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Klm.com you are considering visiting, which is associated with KLM Royal Dutch Airlines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with KLM Royal Dutch Airlines is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

KLM Royal Dutch Airlines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with KLM Royal Dutch Airlines's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the klm.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to KLM Royal Dutch Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:26 pm EDT
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KLM Royal Dutch Airlines Flight schedule

I was scheduled to fly BOS to AMS flight KL 6095 October 8, 2023. My flight was scheduled to depart at 5:15 pm with a connection to OPO, flight 1711October 9 2023. After multiple delays, we were able at 10 pm to get rescheduled on a BOS to Lisbon flight which left at about 11:30 pm with a connection to take us to Porto. On arrival in Lisbon, our flight to Porto was cancelled and rescheduled for the next day. We purposefully scheduled these flights to connect with a hiking tour. We then cancelled our next day flight after talking with customer service who offered no options for any travel onOctober 9 toPorto.and suggested we cancel. We finally took a train to Porto at our own expense as well as a cab to the train station.

This was an horrendous way to start a trip…….. what can you do to make this better?

Desired outcome: Refund

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9:37 am EDT
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KLM Royal Dutch Airlines reimbursement for items purchased to replace delayed luggage contents.

On September 26 I flew one way Business Class on flight #KL1642 with KLM from Florence to Edinburgh via Amsterdam. I was left behind at takeoff from Amsterdam after being delayed in Customs. On the later flight I didn't receive my luggage and for the next 3 days I phoned KLM at [protected] speaking with Warren then Maya, then Marcus, then finally Jess on subsequent days. All assured me that the luggage was being searched for, but assured me that KLM would reimburse me for necessary items and I should keep the receipts. I finally went to John Lewis and bought a few necessary items and a small suitcase for the return to NYC. How do I send these receipts. The total was around 200 BP.

Desired outcome: How do I file for refund?

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Update by Linda Munguia
Oct 16, 2023 9:38 am EDT

case number was EDIKL 13595

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2:15 am EDT
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KLM Royal Dutch Airlines - Baggage handling - missing luggage

My wife and I flew on flight KL0642, seats 3K (Earline Dick) and 4K (Warren Dick), on 20 September 2023 leaving JFK at 5.35pm and arriving in Amsterdam early the next morning. We waited for our luggage at the carousel until all other passengers had collected their luggage and left, went to KLM desk who told us we had to just keep waiting. After we had...

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1:48 pm EDT
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KLM Royal Dutch Airlines - Lost baggage

My daughter and I travelled on a KLM flight from Florence to Ottawa on September 04, 2023. The flight journey ended in Montreal and a KLM coach took us to Ottawa. We were returning from celebrating my son’s wedding in Florence and our baggage has items that are valuable and sentimental to us. In Florence, we were not allowed to take our carry-on luggage...

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5:21 am EDT
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KLM Royal Dutch Airlines - Transit visa misinformation escalation

I had reserved a flight from Lagos to Edinburgh with a stopover in Amsterdam. To ensure a smooth travel experience and considering budget constraints and personal well-being concerns, I proactively contacted KLM on August 18th before finalizing my booking. The purpose of my inquiry was to determine whether a transit visa would be necessary for my...

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5:46 pm EDT
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KLM Royal Dutch Airlines Damaged and delayed luggage

Flight reference: PAZAN8

I am trying to submit my baggage claim. However, KLM site keeps saying 'something went wrong'. Please take this as proof of claim submission. If you could also forward this claim utilizing information below to this email.

I would like to express my serious concerns on the way our flights and baggage has been handled and delivered.

Initially our KLM flight on 19th July from AMS to DMM was cancelled. We had to stay overnight in Amsterdam as there were no alternate flights available. This made some serious implications on my work place.

Secondly, once we arrived in Dammam via Turkish air on the following day, our entire luggage (11 bags in total) was missing. Since I have started a new job in Dammam, I had paid approximately $1000 USD towards additional luggage cost in order to bring the entire household. This was only to find out that the entire baggage has been left in Amsterdam. After 2 days of waiting, only 4 bags arrived. After another day of waiting, the remaining 7 bags arrived. I had to pay two additional trips to the airport to collect my luggage. In addition, I had to pay several trips to the market to buy basic essentials for family and children.

My third issue, when the baggage arrived, 3 out of 11 bags have been damaged to the extent they are not usable anymore. Refer to the attached photos. All three have got holes all the way through. Seems like they have been badly handled on some sharp surfaces or corners.

I have attached the photos, receipts, and the associated costs I would like to claim for. Should you require, I would be happy to provide any further information in support of my claim.

Feel free to contact me directly on my mobile below.

+[protected]

Regards,

Dr Arfan Ali

Desired outcome: I want KLM to submit my claim in their system and refund of $687 USD.

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5:53 am EDT
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KLM Royal Dutch Airlines Lost luggage

I am writing to express my deep concern and frustration regarding the mishandling of my luggage during a recent flight with KLM from Kigali to Paris. It has been two weeks since my luggage went missing, and despite my numerous attempts to seek assistance from customer service, I have not received any response or resolution to this matter.

To provide some context, my husband and I traveled from Kigali to Paris on 7/11/23 with Booking Code 2IXNQG. The tag #’s are KL350714 and KL350733.While my husband's bag was thankfully delivered to our home last week, arriving via KLM from Kigali to Boston, my luggage has yet to be located and returned to me. This unfortunate situation has had significant consequences on my health and well-being.

In my lost luggage, I had crucial medication that I required due to a Foodborne illness I contracted in Africa. Regrettably, without the necessary antibiotics that were in my bag, my condition worsened, and I was left with no choice but to seek medical attention at the emergency room of a hospital in Paris. This unfortunate incident not only compromised my 60th birthday celebration trip but also led to additional medical expenses and an overall disappointing experience.

Moreover, losing my luggage has resulted in financial losses as well. I had invested in a wardrobe for this special trip, and now all those beautiful clothes are irretrievable. Additionally, several scheduled sightseeing activities had to be canceled as I did not have the appropriate attire to wear. This has not only caused inconvenience but also left me feeling devastated, as it was meant to be a memorable celebration that has now turned into a distressing experience.

At this point, I urgently request a prompt response and action from KLM regarding the recovery of my lost luggage. The bag contains not only clothes that hold sentimental value but also irreplaceable souvenirs made by a tribe in Uganda. These items are of great significance to me, and their loss adds to the emotional distress caused by this entire situation.

I implore KLM to take this matter seriously and undertake all necessary efforts to locate and return my luggage as soon as possible. I understand that unforeseen circumstances can occur, but the lack of communication and resolution from the customer service department has been deeply disappointing.

Please treat this matter with utmost urgency, and kindly keep me informed of any updates regarding the status of my lost luggage. I eagerly await a satisfactory response from KLM, including a plan for retrieving my belongings promptly.

Thank you for your attention to this matter. I hope that with your assistance, we can bring a resolution to this unfortunate situation and restore my faith in the service provided by KLM.

I am attaching a picture of my husbands luggage tags that were on his bag when it arrived at our home last week.

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5:32 pm EDT
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KLM Royal Dutch Airlines Booking flights website

Dear sir, Madam,

I booked on the klm website a business class flight with KLM from Amsterdam to MELBOURNE for me and my wife.

Only after I had paid it appeared that the part Singapore to Melbourne (Jetstar) had no business class.

It took about 5 hours on the telephone with KLM for my wife to find a suitable solution, the more because we also carry golfbags and that would cause serious problems on the flight to Melbourne if we would fly economy.

The only suitable solution is now to fly to Den Pasar, book a hotel there ( for my own costs) and fly the next day with Jetstar business class to Melbourne. We accepted that offer as the best alternative.

So apart from the time invested in the calls to klm and the telephone costs, it costs us a hotel room in Den Pasar and we loose a day of our stay in Australia.

Your website is misleading because it never mentioned that part of the full trip was not business class !

I must say that particularly John ( nr 1247) and Kim have been very helpful on the KLM helpdesk/phone, but that does not take away that I think KLM should adapt its website in this respect and I would think that it only would be fair to compensate my wife and me for all the extra trouble caused by the booking. I would say that compensation in FB points for instance might be acceptable.

I enclose our original ticket and the adapted one via DennPasar for your information.

I hope to hear from you soon.

Best regards

Ronald Vles

[protected]

Original ticket :

Boekingscode: QGKOBT

KL0835 - Vliegtuigtype: Boeing 777-300ER

Reisklasse: Business Class

maandag 29 januari 2024, 21:10 - 16:25 (D+1)

Amsterdam, (Schiphol Airport)

Singapore, (Changi Airport)

Overstaptijd: 04h35

JQ0008 - Vliegtuigtype: Boeing 787-8

Reisklasse:

dinsdag 30 januari 2024, 21:00 - 07:20 (D+1)

Singapore, (Changi Airport)

Melbourne, (Tullamarine Airport)

JQ0007 - Vliegtuigtype: Boeing 787-8

Reisklasse:

zaterdag 2 maart 2024, 13:00 - 18:00

Melbourne, (Tullamarine Airport)

Singapore, (Changi Airport)

Overstaptijd: 07h40

KL0836 - Vliegtuigtype: Boeing 777-300ER

Reisklasse: Business Class

zondag 3 maart 2024, 01:40 - 08:30

Singapore, (Changi Airport)

Amsterdam, (Schiphol Airport)

Is uw boeking onjuist? Neem dan contact met ons op.

Revised ticket :

Vlucht naar Denpasar





maandag 29 januari 2024 - 21:10

Amsterdam, Schiphol Airport, AMS

KL0835 | Uitgevoerd door 

World Business Class | Boekingsklasse: D

Stoel: 04K

dinsdag 30 januari 2024 - 20:30

Denpasar, Ngurah Rai Airport, DPS



KL0835 | Uitgevoerd door

2 x ruimbagage

max. 158.0 CM | 62 in (L+W+H)

Totaal max. 32 KG per stuk



2 x handbagage

max. 55 x 35 x 25 cm | 21,5 x 13,5 x 10 in

1 x accessoire

max. 40 x 30 x 15 cm | 16 x 12 x 6 in

Totaalgewicht: max. 18 KG

Status: OK / Niet geldig voor 29/01/2024 / Niet geldig na 29/01/2024

Vlucht naar Melbourne





woensdag 31 januari 2024 - 12:55

Denpasar, Ngurah Rai Airport, DPS

KL3532 | Uitgevoerd door 

JETSTAR

Business Class | Boekingsklasse: D

Selecteer uw stoel

woensdag 31 januari 2024 - 21:25

Melbourne, Tullamarine Airport, MEL



KL3532 | Uitgevoerd door JETSTAR

Ze 2 x ruimbagage

max. 158.0 CM | 62 in (L+W+H)

Totaal max. 32 KG per stuk



2 x handbagage

max. 55 x 35 x 25 cm | 21,5 x 13,5 x 10 in

1 x accessoire

max. 40 x 30 x 15 cm | 16 x 12 x 6 in

Totaalgewicht: max. 18 KG

Status: OK / Niet geldig voor 31/01/2024 / Niet geldig na 31/01/2024

Vlucht naar Singapore





zaterdag 2 maart 2024 - 13:00

Melbourne, Tullamarine Airport, MEL

JQ0007 | Uitgevoerd door 

JETSTAR

Business Class | Boekingsklasse: D

Stoel: 02A

zaterdag 2 maart 2024 - 18:00

Singapore, Changi Airport, SIN



JQ0007 | Uitgevoerd door JETSTAR

2 x ruimbagage

max. 158.0 CM | 62 in (L+W+H)

Totaal max. 32 KG per stuk



2 x handbagage

max. 55 x 35 x 25 cm | 21,5 x 13,5 x 10 in

1 x accessoire

max. 40 x 30 x 15 cm | 16 x 12 x 6 in

Totaalgewicht: max. 18 KG

Status: OK / Niet geldig voor 02/03/2024 / Niet geldig na 02/03/2024

Vlucht naar Amsterdam





zondag 3 maart 2024 - 01:40

Singapore, Changi Airport, SIN

KL0836 | Uitgevoerd door 

World Business Class | Boekingsklasse: I

Stoel: 04K

zondag 3 maart 2024 - 08:30

Amsterdam, Schiphol Airport, AMS



KL0836 | Uitgevoerd door

2 x ruimbagage

max. 158.0 CM | 62 in (L+W+H)

Totaal max. 32 KG per stuk



2 x handbagage

max. 55 x 35 x 25 cm | 21,5 x 13,5 x 10 in

1 x accessoire

max. 40 x 30 x 15 cm | 16 x 12 x 6 in

Totaalgewicht: max. 18 KG

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10:08 am EDT
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KLM Royal Dutch Airlines Delayed baggage

I flew on flight KL6025 from Boston to EDI on 1 July 2023 (Booking Number SSONQN), The flight was operated by Delta. My bag did not arrive (Bag Tag # B6800108). I filed a baggage claim that day at the Swissport desk at EDI. Finally received an email with a reference number (EDIKL43417) on 5 July. My baggage NEVER arrived my entire vacation. I am home. I have never received contact/communication- only online updates. On 16 July the update said they found my baggage in EDI and it would be sent back to BWI (my original airport) on 16 July on flight DL209 from EDI to JFK (arrived 12:42 p.m. at Terminal 4 Gate B28), then flight DL5304 from JFK to BWI (this flight was cancelled).

I have called KLM numerous times to get an update. There are very sentimental items in my bag and I am concerned about it being lost again, the lack of communication from KLM (no word or update since 16 July) combined with the lack of compassion, lack of urgency and their inability to tell me where my baggage is after 20 days is unacceptable. I was so happy when they said they found it, now it is hopelessly lost again. I wish to be contacted by someone at KLM who can elevate my concern. I have called them numerous time and they are not helpful. Delta was helping me but now they say KLM closed out the claim and they can no longer see the tracking.

I still do not have my bag. I submitted an inventory and no one has even acknowledged that or communicated with me, so I filed a complaint (C-6587059). Again, no response or communication from KLM about the complaint. I have things in my bag that I have been without for 20 days. It spoiled my vacation. KLM just does not care

It is a blue 28 inch bad (photo below) with a bright yellow luggage tag that says "Thomson Reuters" and a TSA lock as pictured below.

Desired outcome: I want my bag returned and to be compensated for the expenses I have incurred

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10:49 am EDT
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KLM Royal Dutch Airlines Taking payment twice for upgrade and saying that first payment did not go through

On Sunday 4 June I opted for a mile and money upgrade. This was completed online and as I approved in my banking app the KLM site crashed. I waited 10 minutes to see if it went through. I saw nothing and then phoned KLM customer service. I was told that the miles and payment option was not available and I would have to pay. As no money was gone from my account at this time I bought the upgrade. When the transaction was complete the original transaction also went through. I immediately called KLM and they said they cannot do anything and I have to lodge a complaint to get my mile and initial money back. I stated that they should honor the first payment of around 700GBP and 89000 airmiles and they said no. to date I have had no repayment or either my 1200gbp for the upgrade or my 700gbp and the airmiles. the date today is 17 July!

Desired outcome: payment of miles and cash honored, my CC payment refunded, some compensation for not having access to either

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9:27 am EDT

KLM Royal Dutch Airlines Lost luggage in Amsterdam

We flew to Florence, arriving on June 28th. Arriving into Schipol on Delta flight 164, connecting on KLM 1643 to Florence. We had three checked bags, none of which arrived. In fact, what was strange, no one on our KLM flight to Florence received their luggage, which I would have thought would have been odd to the pilots that there was no luggage loaded on the plane. It has been two days now and we have been calling everyone we can just to hear they are still trying to locate our bags. We did file a report with file reference FLRKL29452.

We have Airtags inside the bags and can see them sitting in an area that shows as C-Pier in between Gates E & F at Schipol. I have told them that and asked that someone go there and check, to get them delivered to Florence, but no luck with that. We are on a two-week vacation in Italy and would really love to have our luggage. Could you please help with this, it is very frustrating as you can imagine. They tell us to just buy new stuff, however that is not that easy in Italy as we are larger people and all the clothing in Italy is for smaller people.

I attached photos of what the three bags look like.

Desired outcome: We would like someone to take the time and go locate our bags and get them to us in Florence ASAP. Thank you

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Linda Munguia
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Oct 16, 2023 9:24 am EDT
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How do I get reimbursement for necessary items purchased while waiting in vain for my lost luggage. It did arrive once I was back home after 13 days!

Still I had to purchase clothing and other items and another small suitcase to return to the US from Scotland.

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KLM Royal Dutch Airlines Missed flight

We arrived in Amsterdam 9June2023 from Atlanta, Georgia USA and were booked by Delta Airlines. W, my wife and I, were to make a connecting flight to Venice, Italy. We were to arrive in Venice at approximately 17:00. My wife and I are elderly and were walking as fast as we could. We needed to go through Passport Control in order to make our connecting flight to Venice. There were possibly 150 people in the line. After we exited passport control we rushed to our gate only to be told that the plane departed. We went to customer service to request a written verification explaining that we missed our connection. I needed this document to submit to our travel insurance company. The individuals at the customer center would not do this for me. I did not want any compensation from KLM but just some help. We did depart Amsterdam at approximately 21: 20. When we arrived in Venice we were the last aircraft to arrive. We stayed at the airport that night. Finally at 07:00 we took a bus to the train station. We lost a night at our lodging at our expense.

Desired outcome: I need written verification as to why I did not get to venice at 17:00

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9:54 am EDT
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KLM Royal Dutch Airlines Norwich to Amsterdam 9.20am flight on Saturday 10th June.

My husband checked in at the KLM desk around 8.05am the young lady whose name I didn't get but didn't think it was manners to be chewing gum whilst speaking to you.

At 8.15 my husband bought his £10.00 airport charge ticket and went to get his flight admittingly there was a large queue as a TUI flight was going out my husband who wears hearing aids did not hear anyone asking if anyone was going to Amsterdam and to get to the front. By the time he got through security they had closed the gate and he missed his flight .He was handed a card and told to ring KLM customer services.

We had a return ticket for the following Tuesday June 13th so I tried to book another seat on the following day this was impossible.We headed back to Norwich but there was no one at KLM to talk to I tried on the phone and was told it would cost over £500.00 to book.What I was not told was the return ticket had been cancelled as he was classed as a no show.

I had to pay again for another return ticket coming back on the Wednesday as the Tuesday fare was now over £600.00.Customer services at Norwich airport moaned they had not had a break and could not offer any advice.They could see that we were stressed my husband was desperate to get to Holland as his brother had become gravely ill and was asking for him.

You pay a high price to fly from Norwich to Holland with KLM but the service in Norwich leaves a lot to be desired.

The return flight was delayed and I sat waiting with an elderly lady on her own who was waiting for her flight back to Amsterdam she was there over two hours on one of the hottest days of the year waiting to go to departures and asked me why everything was closed you can't even get a drink of water .I was just totally disappointed by the lack of humanity luckily my husband managed to get to his brother on time and we had to bite the bullet over the cost but I feel it was very unfair not to let him use the return part of his ticket and the staff at Norwich airport are sadly lacking in customer service with the exception of the parking services who gladly returned my parking fee.

Desired outcome: My desired outcome would be a refund.

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KLM Royal Dutch Airlines service

I, Harcharan Singh resident of Patiala-147001 (Punjab) booked two tickets with KLM site for New Delhi to Vancouver (British Columbia, Canada) on 06-10-2022 for journey dated 14-05-2023 in the names of Harcharan Singh and Jatinder Pal Kaur (husband and wife).

We were allocated and advised Ticket Nos.[protected] in the name of Harcharan Singh and Ticket No. [protected] in the name of Jatinder Pal Kaur for Flight no. AF0225 dated 14-05-2023 via email dated 06-10-2022. As we both are facing knee problem and to have convenience and relief during this long journey. We had also booked extra leg space seats, under seat options, by paying Rs.4428-00 and Rs.6063-00 (Rs.10491.00 each Total amount Rs.20982-00) for the flights from New Delhi to Paris and Paris to Vancouver and were also allotted and advised seat No. 30J and 30H for Harcharan Singh and 30L and 30H for Jatinder Pal Kaur for flights from New Delhi to Paris and Paris to Vancouver respectively .

On 13-05-2023 at the time of check in at IGI airport New Delhi we were informed by the dealing official of Air France counter that no above booked ticket numbers are showing in their system where as soft, hard copies of tickets and emails were shown to the dealing officials.

After long discussion with the officials we were forced to wait for another four hours at IGI airport New Delhi and were arranged to fly through KLM flight No.KL872 leaving by 3.55 a.m. on 14-05-2023 from New Delhi to Amsterdam and KL681 from Amsterdam to Vancouver .

We have booked tickets well in advance with extra seat options for our convenience by paying extra fee but travelled with lot of inconvenience through out the long journey and got mental agony at New Delhi and through out our journey with KLM….. a bitter experience.

Air France failed to provide service not only by paying by us full payment in advance hence deficient in services for no fault of us and got mental torcher .

You are requested to refund the extra seat charges i.e.Rs.20982- for which we got no service rather mental torcher. You are further requested to compensate us with Rs. 50000/- along with extra seat charges paid without any service.

Harcharan Singh

Email:- [protected]@gmail.com

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KLM Royal Dutch Airlines Meal on board flights

I booked a flight from UK to Amsterdam on 29/3/2023 on the KLM1072 and was returning on 30th March back to the UK.

Whilst I appreciate things can be busy the fact that this was a late take off and I had meeting booked was not very good.,

The "food" I did expect a bit more than a coconut macaroon, and was horrified that this was all that was provided. Both ways the lack of food provided was unacceptable. Most flights you get at least a decent sandwich but a macaroon for breakfast was not what I expected.

On 17th April I flew out to Toulouse via Amsterdam. The flight was very late leaving and I had a connection to catch, which I nearly missed had I not run,. Again on this flight the food was poor and not a real meal, this was not a cheap flight.I flew back on Air France which again horrified at the food as it was only a vegetarian sandwich. I am a carnivore and do not eat veg yet the attendant laughed when | asked for something else, and reminded me that the food was free "no its included in my flight ticket" no other option so extremely disappointed and with delays again on the flights

Desired outcome: Would like some form of monetary compensation for all the flights I have taken from Man to AMS and then MAN to Toulouse and return

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11:35 pm EDT
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KLM Royal Dutch Airlines Travel Voucher

Dear Sir/madam,

Respectfully, during the on set of the Pandemic, KLM issued a Voucher to Passengers. Unfortunately, unforeseen circumstances prevented me from utilizing the Voucher at the specified time. Please, I believe KLM should have sent a REMINDER NOTICE to all the holders (passengers) of the Travel Voucher prior to the VOUCHER'S expiration - just as they (KLM) do or does with traditional ticket holders.

Respectfully, on humanitarian grounds, kindly consider me and reissue a voucher for me to use.

V/r

PSKattah

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2:03 pm EDT
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KLM Royal Dutch Airlines Request for compensation for unused bus service

Dear Sir/Madam,

I am writing to bring to your attention an issue that occurred during my recent trip with your airlines. My itinerary included a bus service from Montreal to Ottawa, which was supposed to be provided by your airlines. However, due to the delayed departure of our flight, I was unable to use the bus service as it had already left by the time we arrived at the airport. As a result, I had to suffer alot while carrying heavy luggage with me and searching for ride to Ottawa after some time I manage an alternative mode of transportation to get to my destination, which cost me $300 for a cab ride.

I would like to request either a refund of the amount I paid for the unused bus service or compensation for the $300 cab fare that I had to pay due to the airline's delay. I believe that it was not my fault that I was unable to use the bus service as the delay was caused by your airlines, and therefore, it is only fair that I receive compensation for the inconvenience and extra expenses incurred as a result of the delay.

I would appreciate your prompt attention to this matter and a speedy resolution.

I have raised a ticket with AirFrance-KLM and the reference number is: C-5550898

Thank you for your understanding and cooperation.

Sincerely,

Mohit Dutt

Mob: [protected]

Desired outcome: mentioned above

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