King & State
reviews and complaints

They will not repair appliance if the cost is too high for them. They will simply lie to you and tell you it is not repairable as it is no longer in production. They will give you an instore credit which you will be an insufficient amount to purchase the exact same appliance (still in production). The credit offered does not amount to the replacement value of the exact same appliance.

Though this seems to be a legit company per complaints board with 87% trust worthiness, this is a fraud scam run with warranty claims denial along with hand in glove partners like The Brick and Leons taking their services. The company does not even have a physical address in whole Canada and have only one overseas headquarters managing bunch of contractors and call agents in Canada to serve warranty claims of appliances been sold in Canada by The Brick and Leons under one parent umbrella company.

My TV has lines across it and I reported to the warranty company by the name of king and State. They asked me to send a picture of the tv which i did after a few hours, i got a call from their staff, who first of all was so very rude and wouldnt allow me to ask any questions as she will talk over me and continue to talk. At some point when she said she will not be sending out any technician to come look at my tv, i decided to ask to speak with her supervisor but unfortunately, she denied me the right saying that at this time she would not be providing such an opportunity to speak with her supervisor.

This is really sad how these service companies will collect money from you to apply warranty on your product and when there is an issue they will deny you that

It has been exactly 3 weeks since we had a service - October 19, 2023 to be exact. They had to order parts and it took two weeks to receive it and they came today - November 9, 2023 to fix it but couldn't because the wrong parts were ordered. I have called them multiple times and no one can seem to help me. They offered a credit of $1300 to buy a new one but my fridge cost $3100. I have three kids and we have not had a freezer in 3 weeks. What kind of fridge will I be buying for $1300?

I usually am not a customer who complains but I think I did everything I can do as a consumer.

I am waiting for a manager to call me on Saturday. I hope they will actually do this.

I purchased Whirlpool Appliances Nov.2020. Delivered March 2021. About 4 weeks ago, noticed discoloration, looks like corrosion, at the bottom of the dishwasher door. I completed an online request for service at King and State. Oct 10/2023, a rep called and left a message, informing that corrosion is not covered under the extended warranty. How can they be sure its corrosion?

We were advised that our fridge would be 💯 covered if something went wrong. Not even two years later our freezer drawer has a significant crack (fridge is used by two elderly people who are out of the country 6 months of the year). King & state advised that it’s not covered, even though this is clearly a manufacturing defect. We’re beyond disappointed and frustrated with the lack of transparency and professionalism of this company.

It's been 1 year and 6 months that my gas range has a problem, they replacing the item the gas valve and its still a problem. The technician in my area is only. I don't understand your company you must hired more than one technician. I live in Stittsville Ontario and I'm not the only who lives her. I hope you guys replace my gas range.

My gas range is Samsung Gas Oven Range. Model number is M/C NX58M6650WS/AC.

S/N: 0F8R7DDM100314H

I bought a Samsung Cook top through Bricks and purchased extended warranty through King and State. After one year the knob got issue and system over heated multiped times and within the manufactures warranty period they fixed the issues instead of changing the faulty machine. The issue was not resolved and exactly after a year this issue came up again and when i contacted King and State as advised by Bricks staff, they informed me that won't be covered under the warranty as it caused due to impacted damage. I would like to proceed with complaint on cheating customers and declining the services without any valid reasons.

Nous avons acheté un réfrigérateur LG chez Leon en avril 2021 ! Le compresseur ne fonctionne plus et kingandstate est la pire compagnie pour le service. Depuis 1 semaine qu’on se bat avec eux afin qu’ils respectent la garantie que Leon nous a vendu. Leon et king and state se renvoi la balle sans arrêt et nous n’avons toujours pas reçu la visite d’un Technicien

VOUS N’ÊTES QUE DES VOLEURS !

Me and my fiancé bought a Samsung dishwasher about 3 years ago and recently it broke and warranty no where to be found! It’s been 2 weeks since my first initial call was told service would call with an appointment within 48 hours so 4 days go by no call I called again last Monday a week later and was told that they put my service in priority and that someone would definitely be in touch within 72 hours and still no one now I just want them to replace mine with a new one

it bought a TV 2 yrs ago from Leon's, now is shutting off on me as soon as i turn it on, I called on Monday and Michelle wasn't in but I was to send her an email with my issue. called back Tues and she said she would send me an email with the email address phone number and my invoice number, Thurs I called again and she said she sent it I didn't receive anything from her, she asked Daniel(the manager) to email it to me and I received his.I sent 2 claims in and no reply, I tried to call the number he provided for me and it was the wrong number. I emailed Daniel telling him I have had no help with my TV issue asking him if he could pls help me with this issue and he emailed me back giving me the right phone number. Over a week later king and state has givin me the run around as well after emailing 3 claims to the email address provided and hrs on hold I still haven't got my TV fixed.they said they can't find my invoice number in the system

I would not recommend Leon's, they don't care about their customers nor would I ever get a king and state warranty(that I paid 65$)they don't care. So now I have to go buy another TV because I am not getting anything from anyone for help and I have my grandchildren here for a week and no TV to watch before bed

I am really disappointed with King & State Warranty Insurance. I have major concerns & complaints regarding their warranty process. I purchased a LG Fridge and the 4 year extended warranty package from Leons in 2018. On June 28th, 2023, my fridge stopped working. I immediately called King & State to initiate the warranty process. A technician came to my house the following day. They informed me that the compressor had broken down and he would order the parts asap. They stated they would be back on June 6th with the parts to fix it. I called the technician and he has yet to receive the parts. I then called King & State to inquire how long the process would take. The rep was quite stern and informed me not to call back with a complaint until 2 weeks have passed (July 14th). The first repair finally occurred on July 12. The technician had informed us to wait 24 hours for the compressor to reach its full capacity. However the following day, I noticed the fridge was running non-stop and was making a noise 24/7. A King & State representative called on July 13 to see if I still had any concerns with the repair. I had informed him about the problem. He said he will note this problem on our file, and to wait 1 week to see if the problem persists. If the problem persisted, he said to call and continue the claim process. Within the week, the following problems occurred:

- Fridge was working non-stop

- Food in the fridge was freezing

- Strange noise coming from the fridge continuously

- Moisture build-up

I called King & State on July 19th to submit another warranty request. The request was submitted as a goodwill as the warranty was over. The second repair service was booked for July 27th. An hour after the technician repaired the fridge, it completely stopped working again. Everything in the freezer melted and the fridge was no longer holding the temperature (the stand alone thermometer was increasing in temperature). It is safe to assume both technicians were not able to repair the fridge. I immediately called the customer service number to report the issue. The representative repeatedly stated a problem can only be submitted after the technician had submitted their report. Until then, no corrective action can be taken. She told me to continue calling back the following day to see if the report is submitted and then report the problem.

The next day after getting in touch with King & State to report the non-cooling fridge for the 2nd time, they called back to be offered a prorated refund that can only be used to purchase an item at Leons and within 30 days of issue.

I find this entire situation ridiculous. First of all, King & State took more than a month to try and fix the fridge. It was only made possible due to my consistent calling and emailing. It seemed like they wanted to prolong the process as long as possible so that we would give up. They tried to get out of the warranty by claiming that they were doing this service out of 'good will'. It should not even be described as a 'goodwill' as the initial warranty request was made prior to the warranty expiring. It is not my responsibility that the technicians could not fix the fridge and the parts took a long to arrive. As the initial issue was never resolved, the full warranty should have covered it.

Secondly, the warranty itself is a cheat. They did not offer the full purchase cost. The Leon's agent who sold me the warranty should have clearly stated that it is a prorated warranty, and the money given is only credit that could only be redeemed at Leon's. By not stating these conditions at the time of warranty purchase, I was scammed into buying something I would have never purchased. These warranty conditions would have caused me to reconsider whether to purchase items at Leon's in the first place. I find the offer extremely laughable. With the way King & State treated us as customers, why would I want to purchase another appliance from Leon's? Why would I ever want to go through this entire situation again? I am not interested in paying for an extended warranty that does not provide any service.

Neither Leon's or King & State warranty provided any meaningful help throughout this process. This process took an entire month. Living without a refrigerator for a month is extremely ridiculous and mind-blowing in this decade. Not to mention the amount of food discarded due to spoilage; an amount of $500.00. Including the days off I had to take off to accommodate the technicians, another $500.00.

I highly advise individuals: DO NOT PURCHASE EXTENDED WARRANTY WITH KING & STATE FROM LEONS! Please read others' reviews on consumer boards as I am not the only one who shares this experience.

Ideally I would want the entire cost of the fridge back and not as a credit to be used at Leons. I have absolutely no interest in purchasing anything from Leons again.

Hello, I called the Brick on the 30th of June as we were away and came home to a rotten food smell, Our fridge was dead. after hours of clean up and tossing all of our food, hundreds of dollars of food. They informed me that I was about 4 weeks past the 1 year manufacture warranty but that we did purchase the extended warranty so they will help us and to call King and State. What a joke! Trying to get through to them was like pulling teeth! 3 days and countless hours later several times they dropped the calls. I finally got through they scheduled a service call for the following Thursday. (almost a week now) the service technician came and complained he couldn't pull out the fridge, Then said yeah, Sounds like a compressor, left the fridge plugged in, and running, the compressor all the while still trying to click on, Making noises.

He just left and said someone would be contacting us whenever the part is in.

I have been reaching out to the warranty company and whirlpool and the brick, the only ones answering the calls and or emails is whirlpool. They mentioned they have escalated this, And the service man would be coming back the following Monday, Which was yesterday. YAY we are so excited, so I took the day off work yesterday, calling someone all day long to see where and when they would arrive, With no answers, Here we are on day 16 and I have AGAIN been on hold for over an hour with them trying to get answers. We are a foster home and we have 5 kids. this is so unacceptable, Not to mention how much money we had to just throw away!

I had warranty on my fridge from this company my fridge stopped working and I had to call the company to send a service guy to take a look after 3 weeks then a service guy came and he said I needed a new compressor again I had to wait for the part to be ordered another month of waiting finally came and replace the compressor after 4 months I had the same problem and the fridge is not cooling I called the company again they said my warranty is over and they can’t do anything worse place worse customer service don’t even waste your money and buy warranty from them worse technicians don’t know what to do and if you want to call them you have to wait at least an hour for someone to answer or they say put your phone number to call you back they will never do it’s better for them to close and do this business