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KinderCare Education
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2.2 102 Reviews

KinderCare Education Complaints Summary

31 Resolved
71 Unresolved
Our verdict: Engaging with KinderCare Education, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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KinderCare Education reviews & complaints 102

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4:46 am EDT
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KinderCare Education Overtime violation

I'm an employee of Kindercare who's not being paid overtime despite meeting the criteria outlined by the US governments labor regulations. I believe my center director is being pressured to manipulate employees hours to comply with a certain number of labor hours allotted for the entire staff per week. Hoping the outcome moving forward is that staff be paid what they are owed for hours worked and to not demand my director engage in unethical and/or criminal actions in fear of losing her job. I'd also like to not have to file complaints with the labor board or go to court or anything like that.

Claimed loss: Unpaid wages

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4:57 pm EDT
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KinderCare Education Director in California perris

Unfortunately unprofessional

Director from perris California

Very unprofessional

Plenty of complaints from parents

Plenty of complains from employee

Apparently, her district management Sandra doesn't do anything about it

Contact HR

NO CONSEQUENCES

DIRECTOR

DISTRICT DIRECTOR NEED TO BE REPLACE

WE NEED JUSTICE

GLAD WE HAVE OUR RIGHTS

PLEASE HELP

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9:56 am EDT
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KinderCare Education Sexual abuse victor ny

Early July 2023 my children were forced into this daycare / school, Kindercare in Victor NY. This occurred as a result of a misappropriated family court order which allowed one parent to make this horrible choice for 2 and 3 year old children and my objections mattered not. At first everything seemed okay, (except the fact my children were being taken through the courts of course) but I noticed something early on which raised some flags. The way the rooms are setup, two classrooms share one small bathroom containing three toilets. Nowhere in the bathroom is a child afforded any privacy from others using the bathroom, or from direct view from the classrooms. Yes there were two bathroom doors, but they were always left open. As a parent there a few times I walked in and casually glanced around only to see inappropriate content let's just say, little half naked humans not being taught modesty. After this happened a half dozen times I began to wonder, are these children not being taught to do their business privately? Is it even a consideration? I understand some of these children may need potty help, but seriously, ones that do should be dealt with privately as well, not in a hospital like setting and in full view of everyone else. Am I the only one who thinks modesty should be taught, especially for children? Instead they are being taught it is normal for strange adults to see you naked, even questionable men working in the room. I got my kids out of there as quickly as possible and thank the heavens above because they were begging me not to go anyway, and my spider senses were telling me there was a lot more wrong at this location than meets the eye. The last day there I walked in to see sunscreen products laying on a table at children's height, and nobody paying attention to the fact one little girl just picked up a bottle and sprayed this product directly into her eyes. She began freaking out because of the chemical eye burns, only to have staff not react at all and say, you know, she's fine, it's just soap. I saw enough at that point. I had to tell staff to read the product label and react properly!

Desired outcome: I'd like a full refund.

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10:22 am EDT

KinderCare Education Fee, tuition, policies.

My boys have been attending kindercare for 6 years. Tuition is constantly increasing and fees are always issued and required to pay within their billing period or they will unenroll students. I have paid $785 more in two months months! I am a single mom as I'm sure alot of parents are, that's not something I can just "afford" like Kindercare excepts. They do not work with you on payments and are quick to issue a late fee of $60. They require a summer fee and a fall registration fee, totaling $375. I don't even know what "summer activities" my boys are participating in. Is the increase in tuition during summer not enough? They do not offer part time, my 6 year old only needs to go 3 days a week but whether he goes 3 or 5 days a week, I have to pay full time tuition. I am a single mom and 100% depend on my boys going to daycare so I can work. It blows my mind that kindercare keep rasing their tuition and fees and is not willing to offer part time to help decrease expenses on parents.

On top of the tuition and fees, they can no longer give children medicine unless they have a doctor's note! So if a child has a minor need for tylenol, they will not give it to them and will be asked to pick them up.

Kindercare Corporation does not care about the parents of the students that attend their centers. I absolutely do not recommend Kindercare! As a parent we all know that daycares are supposed to be their to help parents and provide the trust and security that we desire when they have our children, not cause stress on their finances and ability to work. It's ridiculous!

The staff at Kindercare is like family to us and is only reason I have not left. My childern know them and they know my childern. When I express finding a new daycare, my boys get upset and say no. I feel trapped bewteen giving my childern the comfort they deserve and finding what fits my life as a single mom. Eventually I will have no choice but to leave Kindercare.

I feel sorry for the staff because they are the ones that have to deal with the dissatisfaction from parents. Kindercare Corporation offers no compassion, no empathy, no understanding, nothing. It's a horrible corporation. I understand the increase in tuition as liability goes up as well as the cost of goods they need to serve the students but all these additional unnecessary policies and fees are not ok. I have spoken to teachers in the past and while tuition keeps increasing, their pay does not. They deserve more and I believe they would be happier individuals if they had more incentives. I could go on. Bottom line: don't chose kindercare as your childcare provider, it's a trap unless you can handle the chaos that fees, tuition, and inconvenient policies they enforce.

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12:22 pm EST

KinderCare Education I was very disappointed to experience such disrespect during my phone call with the director of clementon kindercare

I was very disappointed to experience such disrespect during my phone call with the director of Clementon KinderCare, I believe the center needs to replace the director immediately. On Thursday Jan 19, 2023 I was getting off work around 6:00pm when I received a phone call from the daycare, I was contacted by the Director who was extremely rude, she lashed out in a harsh tone saying that I needed to pick up my son, the court order in front of her states this. I was confused by the call and let her know I was unaware of what she was talking about, I never received a revised court order that changed my visits. The original order stated that I am given

Wed-Thurs morning, which mean I drop him off to daycare Thursday morning. My next allotted time is not until Fri- Sunday. However what the director was reading to me states that I am to have him from Wed-Sun. Now had I known of the new changes I would not have dropped him off that particular morning due to my expected work schedule for Thursday. I tried to explain to her that I am being completely blindsided by all of this new information and unfortunately I am nowhere close. I was in north NJ, and it would take me 2 hours to get to daycare from my current position. She showed no empathy or compassion to my current situation, she continues on to tell me that this isn't her problem, and she has somewhere to be. She recited that their rule states that the child has to be picked up by 6pm and if not by 6:30pm the police will be involved. I then questioned why is it necessary to have them involved, this is not a no show situation, I expressed that I am being compliant, and I am on my way as well as trying to find someone to get to you sooner. I also apologized again that I did not know about the new order and I'm not sure why I did not receive a letter in the mail. I live in Phila. PA, NJ family court has in the past taken down and incorrect address and not sent me very important information. I also questioned why she believe it was necessary to talk to me in such a manner, I did nothing wrong and in fact I am trying to resolve this issue.

The entire conversation she spoke with such an intimidating and condescending tone. None the less she continues to tell me none of this is business of hers, and she doesn't have time for this, she is a very important person, a director who has a lot to do. I felt as if me being African American played apart, and she believed she can speak to me however she wanted to. I do not believe that if this was a Caucasian couple the situation would have been taken to this extreme. I doubt the police would have been called, especially knowing I'm enroute and on the phone with you, as well as trying to find someone close. I added her in on a call with my friend who lives in New Jersey to see if he would be able to pick up my son, she yelled on the phone and hung up. I called back nervously very scared for my son, I was in a vulnerable situation and there was nothing that I could do to fix the issue quickly enough, and there was no understanding given. I asked if she could call his mother, she said she's at work, but in a very recent conversation with the court his mother stated she was not working at the time, so I asked was she sure and could she please just try and I will pick him up from her, she said no. I also inquired why am I being notified so late, I would believe that if I never pick him up on Thursday I should get a courtesy call to make sure I am aware, so she stated she meant to call earlier but because she's a director and had more precedent matters, and other obligations she lost track of time. Of course I can understand that, however she refused to give the same understanding in return. Continuing with the same rude treatment she stated if someone is not here by 6:30 I will be calling the police, and then yelled I have been here since 6:30 a.m., I said I understand I'm just as tired I dropped him off at 6:30 a.m. She then hung up to call the district director, so I continued to search around for someone able to get there. I spoke with my sister she said she can get him, so I called the daycare to let them know my sister was on the way, the director never mentioned that the police were called already she just rushed me off the phone stating they were waiting for a callback. I then get a call from the police who is stating that the director told them that I said I am not coming to pick up my son which was not the truth, I was very grateful because the officer remained neutral and asked for my side of the story. I explained to him everything that happened, within the conversation he let me know everything was being recorded and gave me what I needed to retrieve the recording (Inv. Szovati [protected]) My sister arrived at the daycare, the director asked the police to follower her out and please stay until she has left to make sure she does not do anything. That request was very rude and unnecessary, my sister said nothing to her in an aggressive or threatening manner. I believe the director is racist and I fear for my son being in her care.

Desired outcome: Apologize from the director and better training for the staff

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12:59 pm EST
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KinderCare Education Retaliation

After being with our center for 7 years, I had the (New) assistant director, former teacher refuse to assist my childs needs in front of me. While I was dropping off, she didnt acknowledge any of my kids come into her room, just continued staring at her laptop-not doing anything on it as I stood beside her trying to ask a question about my childs supplies. She copped an attitude and replied, "I am not your childs teacher, youll need to wait until her teacher is here." She was filling in for that teacher. She then kept staring at her laptop without doing anything. I asked when her teacher would be available, then she said, IDK shell be back. I asked where she was, she replied in a nasty tone, "In the bathroom" so I began looking around for where the supplies may be and she turned around and yelled at me in front of all the kids saying "I SAID SHE IS IN THE BATHROOM!"

Since she implied she is not my childs teacher, its obvious she ignores the needs of the children in her care as well.

I also advised how I have been informed she does a lot of yelling in my childrens classrooms and made my kids uncomfortable.

I reached out to the district leader. This was handled on a thursday/friday. Monday AM I received a notification in the Kindercare app that my kids have been disenrolled since part of them are drop ins since for 7 years they refused to bus my kids. So I had no other option. No discussion was had. Upon further information I have learned that is not protocol and that the director needed to have a discussion about disenrolling prior to her actions.

I was accommodating to find before and after school care to assist with them refusing to bus from the center (Which my kids school is much closer than the other schools they bus at). I decided to make things easier and use them for school breaks, etc.

Desired outcome: Agreement to bus my kids to/from their school, Discussion prior to making decisions, Come up with a plan for this clear case of retaliation.

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3:20 pm EDT

KinderCare Education Unfair treatments

Pittsburg KinderCare, CA location needs its center director replaced immediately.

As parents, we know that toddlers and children in general are sometimes difficult to deal with. With the right tools and love, kids can cooperate and understand as well as differentiate between good and bad. A change in behavior does not happen overnight.

This center has some patient and caring staff/teachers who do their best to take care of the kids. We cannot say the same about the Center Director as her attitude and way of handling situations leaves much to be desired. It's almost as though they expect a child to fully understand everything and make required changes immediately. At the end of the day if a kid isn't behaving well, we don't think the best solution is to send them home and or tell the kid not to show up the following day. With years of experience in handling all manner of situations, we expect the Center Director to know better. We did not feel fully supported and we felt that our child's emotional wellbeing and confidence may be affected if he continues to be treated the way he's being treated at the center right now. He's a happy kid with a lot of energy that needs to be channeled properly, not shut down. It takes time and patience for changes to happen, and we hope that the management of the center knows this and supports their staff and the families who put their children in their care.

Talking to several parents has pushed us to file these complaints specially for kids or a certain demographic characteristic.

Desired outcome: Change the center director. Julie, the assistant director will make a wonderful center director.

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3:55 am EST
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KinderCare Education Inappropriate behavior - customer service

I was very disappointed to experience disrespect during several visits at this facility. It's been a month now and it upsets me each time I have to interact with this center as a support system for my grandchild. I can't believe the teacher in particular is allowed to use an intimidating, condescending tone of voice. Allowed to bully and harass a student's grandmother.

The Director and one of the teacher's were extremely rude and lashed out at me when I called out inappropriate behavior such as snatching a pencil from my grandchild's hand. This inappropriate physical contact is on video which I can't download.

After voicing a few suggestions to make it more comfortable and adaptable for my grandchild. I experienced verbal/nonverbal retaliation towards both myself and grandchild.

For example, their tone of voice was forceful intended to intimidate me. Teacher harassed my grandchild in front of me including starring me down and displaying street or gang behavior.

I am confused about how she was hired to teach when her daily journal reports contain many grammatical errors.

This complaint is not intended to slander anyone's character. I called the family hotline and filed a complaint and my daughter reached out to the directors supervisor.

However, the interactions were very toxic and unprofessional. One other staff member chimes in that my daughter has not prepared him for the day. Yet, when they double check his required items. They find it. These comments are intentional to antagonize me. I refuse to entertain the drama and remain proactive for the safety and well being of my grandchild.

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10:04 pm EST

KinderCare Education Toxic Leadership

I have been with KinderCare for just over 3 months now, I worked in a brand new center, and it was one of the larger centers in our area, I believe the workload for the number of staff this center requires is too much for 2 directors to handle, an admin assistant would be a great addition to the front office staff. Our directors are very inexperienced when managing employees. I think this center has had at least 15 people quit in 3 months. The directors have favorite employees and it shows. There are so many inconsistencies that go on everyday there. The lack of communication, and information passed a long is very frustrating. The first week we were open, several of us were sent home early, even though we were promised full time hours, breaks and lunches are never scheduled, someone will just show up to your room with a post it note of breaks they are responsible for and we are expected to drop what we are doing and exit the classroom as soon as they step foot in the door. Often times breaks are really late or even forgotten about and we are forced to do the "potty dance" for over an hour before we are let out of our rooms. The first Friday, I was told to clean my room and go home early, I was clocked out by the directors before I had even left the building. The second week we were open, I was sent home early on a Friday and later recieved a text message that I needed to come in an hour later the following week, I asked for some planning time outside of my classroom as I do most of my work on my breaks and lunches and I was told to get a computer early in the week so I could leave my room to use the printer and laminator at the end of the week. I did show up an hour later Monday, and at 3:30 I was told to move my kids to another room and give out 4 breaks, my shift ended at 4, and I had 20 mintues after moving my kids to give out breaks, I questioned my director and her response was "we had you come in an hour later so you could work an hour later" I then told her that staying later was not in the text message conversation and I would not be working past 4.
It is a struggle to get materials my teachers book says I need for up coming units before the next unit begins.
I was signed up for a CPR/1st Aide class during my scheduled shift, but I didn't find out about it until the afternoon before. I had to rearrange an appoitment I had during my lunch that day to attend the mandatory training. During the training, my co-worker and I were told to clock out while we were there, even though the employees that had the training a month before us were all paid for it.
When I brought this issue up to my directors she said "if its that big of a deal, fine I'll pay you for the 2 hours!", I have not seen that added to my paycheck. I noticed how hard I had been working and found out a co-worker was making quite a bit more than I was, I began interviewing for other positions and mentioned that to my directors, and asked if they would be able to match it, and I was told no.
Our cook is constantly giving out breaks and lunches for teachers rather than doing the job she was hired to do.
We are guilt tripped into working while we are sick. I know of 2 people that have showed up with doctros notes and still told to come into work. People have been suspended for no reason, asked to help out at other centers then called back to ours and told to hurry with no thank yous when they show up, just handed a post it note of breaks to give. We have a learning adventures program to bring in extra revenue for the center, but the person they have hired is on maternity leave. They have been having an infant teacher pull the kids, sometimes during lunch and nap time, which has upset several of my parents. The teacher filling in for this program hasn't been trained on the curriculum. Sometimes they will pull kids on days they haven't advertised for as well. I was trying to teach my prek kids how to line up to go outside so there is some structure in the class, while having my kids line up one by one so I could check them off before leaving the class, my director walked in, made them all stand up and get in line. I was told she would come into my room Monday and show me how to do my nap/snack/playground transition, I also had to have a sit down talk with them about that and sign a formal documentation about it, the following Monday came, and she never showed, yet I still have this document in my file. During that meeting, I told them I felt like I was set up to fail. I told them I am always behind and have NO help in my room, but have had the MOST children. I also was never "KinderCare" trained. I do hold a BA in elementary education though. I emailed the area director a few weeks into our opening because I have had several requests to my director that went unacknowledged. The next day, positive change happened, only to last a week. I received information from another employee that the directors were gossiping about me in the office, and I was on a "list" of people they wanted to see gone. When I went in to give my 2 week notice, I was asked questions like "why" and I said the list was too long for me to get into but I had already emailed it to HR, she then began to attack me and got very argumentative, so I stood up and said my last day can be right now then and left.
I REFUSE to work for this toxic leadership any longer.

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10:52 am EST
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KinderCare Education Child Care

I had picked up my 12 month old daughter and she was starving and crying, she hadf not had a bottle since 2pm and it was six, i asked for a bottle and she grabbed it so quick her hand was shaking and drank so fast, i couldnt take it away from her to even get her coat on her to get her to the car. This daycare, new a new director and new infants teacher, and the center needs closed, redone and cleaned, very dirty and cluttered.

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10:12 am EST

KinderCare Education aggressive driver with children on board

I spoke to one of your specialist and she stated I could upload the video I have of the driver going 35/40 in a 25. This is after dropping off the kids at the SAME school. She was speeding in and out of traffic, trying to cut me off when the road merged, and gave me hand gestures (while kids were on the bus) this lady needs to slow down, and calm down, if she is working with OTHER people's children. I was mortified and had to call her in.

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12:08 pm EST
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KinderCare Education assault of a minor

My nine year old daughter attends KinderCare on 511 West Campbell Road Richardson Texas 75080, where she was physically and verbally attacked by a teacher that's employed there by the name of Ashley. My child was jacked up by her shirt, her arm and her backpack on November 4, 2019. Kayla had supposedly been seen playing with another child when this teacher walked up behind her and grabbed her so hard it turned her around to her facing the teacher that was behind her. She proceeded to yell at my child. Then when asked by another teacher what happened, Kayla was trying to example that they were just playing when Ashley the "teacher" told Kayla she was a lier in front of the other kids. Kayla had separated herself from the other kids and in a corner crying because she doesn't understand why she was treated that way when she was just playing. Its very disheartening and scary to know that my child being in pain and emotionally distraught from the abuse of adults, the same ones that are supposed to be caring for her that no one informed me. NOT a phone call, my email, not even a text that my child is crying & maybe needs to be picked up.
I trusted these adults that are employed with KinderCare. KinderCare has been such a trusted name among parents that I honestly thought me child was safe within KinderCare's care. Are these really the procedures that are taken here at KinderCare? Even if a child does something that is wrong are these the action you should take as an adult? Do you verbally attack a child? What does physically and verbally attacking a child teaches the child? What examples does it give our kids? If you can't control your actions as an adults maybe working around kids should not be your profession.
I will be contacting the local authorities to find out what are the steps needed to proceed in filing charges against someone who commits physical assault on a minor. If the center could fully cooperate with the authorities on investigating this matter that would be fully appreciated it. I know that Ashley's last name will be needed, if you could provide that information that would be great. By me speaking out and standing up for my daughter and what's right, I hope that no one tries to take any revengeful actions/measures against a innocent child. A innocent child that deserves to be protected from vicious adults. I picked KinderCare for the simple fact is that their number one goal is to keep the most important thing in the world to us safe! So it saddens me that this was not the first goal on November 4th 2019 when it came to my daughter!

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9:22 pm EDT

KinderCare Education childcare

Today is only the second day that my son has been enrolled. Yesterday I did not recieve a pin to even get into the building, and my kinder app was not updated with his foods he ate or diaper changes. Today I picked him up and he was soaked through his pants. He had a bruise on his nose that nobody had a clue where it came from. He had a pair of soaked wet pants from this morning just laying in his diaper bag. Again no documentation or even any staff member i could ask about what happened. I understand that beuises and accidents happen, but the fact that nobody had any idea of when my son had a diaper change or who was the last person to even interact with him is concerning. There is not enough staff for all of the children and nobody has any idea of what the kids have been up to.

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11:37 am EDT

KinderCare Education i'm a picture day vendor, cancelled after confirmed day before picture day.

Rotten front office. Director Lilliana Perez is not competent nor able to remain accountable and professional in a directorial capacity. They are closing in two months and it might be a direct reflection upon her and the front office.

I confirmed a picture day with them the day before, they say, "mysteriously" they never got picture day forms. No calls or follow ups with me, just a bunch of weird comments and assumptions and somehow blamed me after I called them to confirm the day before. Perez blames me that I should have "followed up with her" only after she says there was no need for me to call her a 2nd time to confirm the date because we were originally going have 2 pictures days. Confused? So am I.

Apparently Im suppose to call her and every school just to see if she got her forms, when either a simple call FROM HER would have alerted me of the situation. Also, she never emailed or put the picture day on her school calendar even though we confirmed about 4 months ago. She's a total liar.

Funny how the mailing address worked fine in the spring. Oh and I should mention I have business in California but I live on the East Coast so although I had other business I traveled 3, 000 miles to have to stay 2 extra days in a hotel, wasting money and time instead of being home with my family. And I could have gotten rid of them off my schedule and replaced them with someone else. Good riddance. Learn how to treat vendors and be human beings. Trash center.

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9:46 am EDT

KinderCare Education poor work conditions

As an employee at a Milford Connecticut Kindercare I know we are treated poorly and unfair by management. The director spreads everyone's business around (ex if we call out for illness or family emergency, she tells parents and other staff members). The director always takes sides and plays favorites with employee conflict, which has been constant since she started as director. She openly talks badly about employees and families. The director openly talks about families who are in debt and owe Kindercare money, humiliating them. We are never given time off for doctors appointments, planned or otherwise as we have been short staffed for months now. The employee turn over has been awful since the start of Sarah being director. When we call out for illness or otherwise we are always met with a nasty attitude and scoffs. We never receive bathroom breaks on time, having to hold our waste for over an hour. Sarah has said to use "reverse psychology" on employees to manipulate them into submission. Nobody feels comfortable addressing concerns with Sarah or senior because they go unnoticed or brushed off because they have "more important things to do". Sarah is very good at putting a good face on to corporate and making it seam as though nothing is wrong with the center. Something has to be done, most employees including new arrivals are looking for new work and are EXTREMELY unhappy and unsupported.

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3:05 am EDT
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KinderCare Education Alleged child abuse

These people are very vindictive and will retaliate if you complain about their care. I've told them plenty of times how to change the baby's diaper due to eczema and they never followed the directions. They left my baby in soaked diapers for what appears to be hours. My baby always had terrible diaper rashes and marks to which i'd ask where they came from, and then the would all act like they didn't know or blame eachother.

There was another time where they had put soooooo much cream on the genital area that it was all inside my child! That was on my a couple of wks of her being there. I had to take her to the emergency room to assure that she was ok. There is soooooo much to go on but i'm going to keep it short. I know that I should've pulled her out but as a single mom, with no family help at the time, I had to figure things out.

I told them that if my baby had one more rash, that i'd report them. Marcie, the director, apologized and I thought we settled it. Anyway, it seemed to get better then got worse really quick. After work, I went to pick up, there was a police car waiting and I thought to myself, oh my god! They finally did something to my baby! But they wanted to speak to me. Apparently, marcie, and a couple of the teachers there, michelle, zoe and one other teacher that was in the infant room told the police that i've abused and neglected my child.

I was enraged as, this baby is my universe and everyone there knew that I was a mama dragon when it came to my baby. They said that the was a mark on the babies back, but I just bathed my child and didn't see anything before I took her there. My baby does have bad eczema but the police said it was a faint bruise and said that the teachers told him that a "new man" in my life had done it. This was quite laughable because this person they speak of was my fiance for years and was there through my pregnancy and everything.

Anyway, the police didn't seem to believe them because he told me to take the baby home and warned about cps and how to clear this mess that these vile woman made. I saw my baby's back and saw rashes and eczema. Took her to two doctors and they declared it was a type of eczema that she had that changes colors when flares or healing. Eitherway, it's been cleared now, but I really feel that they were being vindictive and something was going on.

As a nurse, I could've lost my license for their disgusting behavior. They made up the lies just so that they can cover up their abuse and neglect!

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7:33 am EDT

KinderCare Education child care and work conditions

Some of the teachers at the Columbus KinderCare are a joke.ive seen one teacher get rough with the preschoolers when they don't listen the first time and the manager is a joke.they tell the kids they won't get their stuffed animals or blankets for nap if they don't act right immediately (they're 2 to 4) and management is a joke.the director is a ride woman who acts like she cares once in a while but it a big bully to everyone and plays favorites with children and staff

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1:01 am EDT

KinderCare Education billing/attendance

I am very disappointed that the communication has declined since the new director started. I recently found out there is no longer a reservation fee and that my child has to come the same 3 days a week every week. Also the upfront payment for the full month and paying for care when my child is not there is ridiculous. I don't know anything anymore and I'm looking to find better care for my child ASAP. I really hate that this has happened because at one point I loved KinderCare.

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3:32 pm EDT

KinderCare Education complaint about the director and staff

I'm very disappointed with the director and the assistant director. I have asked the director about current things and never got answered, I asked the assistant director and same never got an answer on how about my son got a bruised on his back. I'm not happy with KinderCare anymore, and that man that they have working there, his personal hygiene needs to be addressed. KinderCare In Austin tx on Congress Ave I will never go back. The director and assistant director are very unprofessional.This company is very unprofessional, dirty, cuts corners, unsafe,

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Update by Mmk143
May 31, 2019 3:33 pm EDT

This company is very unprofessional, dirty, cuts corners, unsafe,

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1:46 pm EDT

KinderCare Education management

I have two kids who attend kindercare education in spring texas, this schools teachers are outstanding... The problem is the classrooms are overly crowded with little help. I have walked in the school multiple times and have heard the director yelling at teachers and disrespecting them. I have seen the teachers over worked and stressed by how many children are here and how little help they are getting from the management. It's a shame that they let someone like this run the school, most of the time when I come she isn't even there she has the assistant director there.

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