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Kempster Ford Complaints & Reviews

Kempster Ford / Steering rack replacement

Na
Dec 18, 2016

I took my vehicle to Hatfield ford as in March as it had been making a grinding noise when turning left and nobody could figure out what was wrong. After experiencing a lot of miscommunications and bad customer care I was informed that the steering rack had to be replaced. It was replaced after waiting for the part to be imported from India. After being replaced the noise continued and the Workshops head foreman came to my home to test drive the vehicle with me and it was determined that an engine mount had to be replaced. This sorted out the problem. I was told that the steering rack had to...

Kempster Ford / Poor Business Ethics

Re
Mar 01, 2016

I went to Kempster ford and agreed a deal on the Ford Kuga. The deal was R319 000 plus leather of R8000 and smash and grab free on the road. I even sent pics of the vehicle colour i chose to my wife and got my family to come have a look at the car. My deal was approved by mfc at 15.5% which i told him was very high. He came back to me and offered me a deal of 14.5%. I told the salesperson the rate was still to high. He then negotiated it and gave me 12.5% which i agreed. An otp was sent to me that showed the vehicleat R334 733. I called him and told him that that was not the deal discussed. He...

Kempster Ford / Never buy from them

Ha
Apr 27, 2012

I purchased car from Kempster Ford but from the first day I had only problems with it. Eventually I decided to change it for something else or ask for refund. Kempster Ford notified me that I was denied in refund because of newly appeared dent on my car… this is nonsense, that dent was there long before I bought that car.