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JOHN LEWIS LONDON UK Complaints & Reviews

JOHN LEWIS LONDON UK / breach of sale of goods act

Pi
Sep 06, 2013

John Lewis service failure degenerates into something very ugly indeed I ordered delivery of a product pre-10.30 am the following day. The next day, 10.30 am rolled around without delivery of my order. The website says one only needs to order by 7pm the previous evening for this service. I called John Lewis and spoke to Natalie. The duration of the infuriating call was 10.24 am to 10.47 am. At that point, I just wanted my money back. Natalie tried to fob me off with ‘next day delivery’. If I’d wanted next day del, I’d have booked next day del! She constantly put me on...

JOHN LEWIS LONDON UK - England, Greater London, LONDON / non delivery of order, failure to honour contract

Pi
Aug 29, 2013

I ordered and paid for delivery for pre 10.30am. This is because I needed it pre-10.30 in order to go out to an appointment. Also, I had especially booked time off work. By 10.24 there was no sign of a delivery, so I called JL at 10.24. Having been kept on hold for ages, I said I needed to leave the house 10.30 sharp, so wanted my money back since JL had not honoured our contract. I was on hold the phone from 10.24 till 10.47 during which time I was told: “there is no tracking information” Whose fault is that? “the order was not sent out this morning because payment wa...