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1.8 26 Reviews

JennAir Appliances Complaints Summary

5 Resolved
21 Unresolved
Our verdict: With JennAir Appliances's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JennAir Appliances reviews & complaints 26

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Newest JennAir Appliances reviews & complaints

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3:35 pm EST
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JennAir Appliances - My jenn-air wall oven and microwave

We built a new house 6 years ago and bought all new appliances ( in June 2018 with a 5 year extended warranty ) from Trail Appliances in Calgary, Alberta. We chose the Jenn-Air line for it's beauty and well known name. Approx 2 months ago, we received a Stuck key notification on the microwave ( JMC2430D501 Serial # D80512051, then 2 weeks later the same...

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JennAir Appliances - 48" fitted refrigerator

We bought this fridge from Appliances Connection for $13762. It was ordered on 11/28/2022 and delivered/installed on 3/21/2023. At the time of installation, a number of defects were pointed out, which included this particular issue, which is that the doors are not flush with each other; right hand door protrudes out about 3/16” more than the left door. They...

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9:28 am EDT
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JennAir Appliances Jenn-Air was oven microwave combo

Bought this appliance 6 years ago the control panel broke. I have been waiting six months for a replacement part. I called to complain to them. They offered me 25% off a new one which is $8000. The piece for replacement is $1300 I called today to request a discount on the part since I’ve been waiting so long and they refused, I will never buy another Jenn-Air product again. Very poor customer service.

Desired outcome: Discount on replacement part

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12:09 pm EDT
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JennAir Appliances Drawer microwave

I have purchased a drawer microwave and it has not worked properly from the beginning. The technicians have been here several time to fix and it does not get fixed. they fix one problem, another one arise. I have asked for replacement and you say we have to try to fix. This is damaged goods. I do not want it. I need to replace with another brand because I am not satisfied with the service or the appliance.

Desired outcome: replace with another brand

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12:07 pm EST

JennAir Appliances JMW3430DP

F2E1 Stuck Key error. There is a design issue with this product as many owners have experienced the same issue and as we all know the repair solution is very expensive and time consuming. Putting my oven out of order for over a month is unacceptable considering the premium paid for a supposed high end unit. To add I find it very shady that I was offered a 1 year extended warranty to cover the repair but only given to the end of the day before the offer expires. This kind of pressure tacktick is so unprofessional.

Desired outcome: JennAir should recognize this problem and repair for no cost with a fixed solution to the original issue.

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2:48 pm EST
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JennAir Appliances Product number: jjw2 430 im

I purchased this wall over in April 2022 by July 2022 the oven constantly kept shutting off while cooking..

Message as follows: F3E1/ STUCK/SHORTED KEY.. THIS PRODUCT IS EXPERIENCING A PROBLEM AND CAN NO LONGER BE USED.. FOR SERVICE CALL JENNAIR.com

I called in July 2022 and called and then a technician came out and said the part has to be ordered but no guarantee it won't happen again and not to use it... as the there is a weakness there with the element and causes the oven to overheat.. as we have two special needs children with a certain diet the oven is needed but we are so fearful it will go on fire. We have been just managing with the microwave and stove top which is unacceptable for this length of time. When we rang the company, they said we just have keep waiting wait for the part and they will not replace the oven or give us a refund.

Desired outcome: We would like a full refund of 3026.81 cad which is what we paid to Canadian Appliances in good faith

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2:45 pm EST

JennAir Appliances oven/microwave combo unit

With less than 3 years use, our oven/microwave stopped working. F2E1 stuck/shorted key. It took 3 1/2 months to get the part. Then had another part that also had to be replaced. We had to buy a countertop microwave and a toaster/air fryer unit in order to prepare meals. VERY MUCH A PROBLEM for us.

There are 43 condo units where we live, all less than 5 years old, and I KNOW of at least 7 units that have had the same problem. I am sure JennAir realizes these units are problematic and we should have some recourse for putting up with this inconvenience. I am a social chairman for our senior community and am expected to cook/bake for events, sometimes sixty people, and I have struggled with dealing with this from first of July until end of October.

From a very disgruntled owner of a total JennAir kitchen, wondering what will happen next to my other appliances.

Judy Thompson

3315 Celebration Blvd

Suwanee, GA 30024

Desired outcome: Compensation for appliances I had to buy (microwave, toaster/air fryer) of over $200. Extension on my warranty of oven/microwave unit.

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lisaleo
Hasbrouck Heights, US
Jul 21, 2023 4:32 pm EDT

I have had the same problem they came a replaced a part and 67 months later it happened again. This appliance is a lemon

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Andrew Rayment
, US
Mar 07, 2023 12:13 pm EST

I too had this happen. It's frustrating that JennAir doesn't provide recall type service bulletin for their bad design that we are now all stuck with.

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9:54 pm EDT
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JennAir Appliances Cooking range

The writings on the know high, med have faded away.

Desired outcome: please fix the letters display

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10:45 am EST

JennAir Appliances Jenn Air

I purchased a JENN AR Refrigerator Model JFX2897DRP02

Serial #K82703498 in 2018. This was actually a replacement refrigerator for the one I purchased in 2017. On December 13, 2021, Capital City Appliance repair came to fix it because the icemaker and refrigerator stopped working. The part has been on backorder. On February 11, 2022, I called JENN AIR for assistance. I asked how long do I have to be without a refrigerator before they come to a resolution. I was told 21 days. I called March 7, 2022 and I was told they still haven't found the part. Three months without a refrigerator that's less than 5 years old is ridicules. When my first refrigerator went out it took only a month before I was issued a 200.00 check and a new refrigerator. JENN AIR had the audacity to offer my 50.00 for my troubles and to wait another week to call them back. When I explained what happened with my prior refrigerator they offered me 100.00. WHAT HAPPENED TO THE JENN AIR BRAND?

Desired outcome: New refrigerator

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4:34 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

JennAir Appliances Jennair stove / Miller's Appliance in South Bend IN

I bought a JennAir floor model from Miller's Appliance in South Bend, IN. They assured me that the warranty was in effect. The ovens stop intermittently. Sometimes I catch it, sometimes not, and have ruined a few loaves of bread. I called Miller's and they sent someone out. The guy said he couldn't do anything because it worked fine while he was there. I asked how it could be rectified, since it was intermittent. He told me to keep a diary (which I am doing - three more incidents since he was here), take pictures of the controls to have a record of the position of the knobs when it happens, have also taken pictures of bread that was still white, not browned at all. If I turn the oven completely off and then restart it, it will usually heat, but the heating elements come on and burn the top of the bread. I just got a bill from Miller's for $191.95. Here was note in bill: today would not heat. Tried to ask other questions but cust would not let me talk and ask any questions. Service performed 02/16/22 test ran unit. Unit is working great. Unable to verify issue. Not covered by warranty unable to file claim.

Desired outcome: I would like to return the stove for a full refund. It is just a few months old, and there doesn't seem to be any kind of fix for it.

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Resolved

Today the owner of Miller's Appliance called me, and was very gracious, said the bill should never have gone out. He said yes, the appliance is under warranty, and they will work with me to get to the bottom of it. My hope is that they can do it, and in the meantime, I am considering this resolved because we are working together to fix it. I appreciate their response. They plan to send someone to my house on my next baking day, because when I am using the oven hard, that is when it seems to malfunction. They will stay with me while I bake, and hopefully they will be able to observe the problems I am having.

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Mr. Helpful
Los Angeles, US
Feb 25, 2022 5:15 pm EST

Hi Ms. Vey.

Unfortunately store policy does not allow returns of opened merchandise.

A product sold off from a floor display is still considered under manufacturer's warranty. The confusion is assuming any/all service calls are covered under said warranty. The only time the manufacturer's warranty covers the call is if a problem is detected and a defective part can be attributed to said problem. In this case, neither has happened.

I know it may not be the answer you're looking for but it hopefully sheds some light on an otherwise confusing bill.

Jenn-Air are the extreme in quality and Whirlpool, Jenn-Air's parent company, only allows the very highest quality of retailers to carry the brand. You can be proud to own such a product.

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SusanVey
Mishawaka, US
Feb 25, 2022 8:43 pm EST
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Please see my addition to this complaint. For the time being, I am considering it closed. The owner of Miller's said I should never have been billed and he is working with me to get to the bottom of it. And that is only right, because at the time of purchase I was assured by Miller's that it was under full warranty, and they would take care of me. It appears they are making good on that promise.

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7:05 pm EST

JennAir Appliances Double Oven

I purchased a Jenn-Air Double Oven, Model JJW383033501. It has been down more then it has been up . I have had 8 repairs in the last 14 months . Luckily I have a extended warranty . I avg one cook between breakdowns, the last time was Christmas Day when I had to use my grill outside . I am tired of it breaking down and want it replaced . I have gotten the run around, looking for help . I have 15k in appliances in my kitchen . I need a resolution

Desired outcome: Replacement or Refund

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JennAir Appliances JGA1450 Range

We purchased this range about 5 years ago. Love the burners, hate the oven. Terrible temperature control in the oven. Completely unreliable and unusable. Tonight the temperature in the oven thermometer was over 100 degrees low while set at 357F based on an independent thermometer. This is unacceptable for a supposedly high end range. You really need to do better folks.

Desired outcome: Get this out of my house. So disappointed in you.

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10:18 pm EDT
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JennAir Appliances Jennair free standing range gas

I purchased a brand new Jennair stove in June 2019 and since purchase I have had the control panel break twice on me where I have been without a stove for months, waiting for parts .

I paid a lot for this oven and had no idea that it would be breaking on a yearly basis. I would like either a replacement that is different from the one I purchased. I feel the design is faulty and that is why I am having this trouble.

Every time I speak to someone where I purchased the stove or when I have called Jennair directly I get no answers. I am basically told this is what happens and waiting weeks to months for parts is to be expected for a brand new stove. I am appalled and beyond fed up with this.

I would hope Jennair would get back to me quickly and with a solution.
I am a hard working individual that spent a great deal of money on what I thought was a good product. Boy was I duped!

Please get back to me. Thank you.

Desired outcome: New replacement stove

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9:03 am EST

JennAir Appliances Dual fuel convection stove - aqualift cleaning is ineffective

I renovated my kitchen in october 2018 and I purchased a new appliances. I selected a jennair dual fuel stove because my previous jennair stove (from circa 1987) worked and cleaned like a breeze! I registered the stove with jennair. Considering the age of the stove and how wonderfully the self cleaning cycle worked, I elected to purchase another jennair stove — this one has 'aqua lift' cleaning technology. It is a complete disappointment. I 'cleaned' my oven 6 times yesterday due to grease spillage from a standing rib roast. It is not clean. I follow the directions I received with my stove. Results = try again. Aqua lift simply does not work. And the fact that I can't use any oven cleaner (which I have never had to use in my life), makes this doubly confounding. I am disgusted with the inside of my oven — it looks like a murder scene that hasn't been cleaned up (and can't be cleaned up). I spent $3, 099.00 for this stove and the fact that it doesn't have a self cleaning option that works (like my stove from 1987) is unacceptable. Jennair, you should be ashamed for peddling something like aqua lift — knowing that it just doesn't work. I won't ever purchase another appliance from jennair or from whirlpool.

Desired outcome: The desirable resolution of my complaint is to be refunded for my purchase (you can have the stove) and I will buy another with a tried and true self cleaning (high heat) feature.

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10:10 am EDT

JennAir Appliances Gas cooktop

Cooktop is about one year old and the controller to one burner became stuck in the closed position so that the burner could not be used. Took over one year to get it fixed. Now a few months a controller got stuck in the open position and could not be shut off. All the gas to the cooktop had to be shut off as this is a major safety issue. The repair department cannot fix it for 1.5 weeks so the cook top cannot be used safely. I called jennair and spoke to a rude and obviously imcompetent person in their specialist department. He did not care and certainly could not provide specialty service. Do not buy jenn air appliances. Poorly made and even poorer is their service department. Obviously jenn air does not stand behind their so called high end products.

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12:15 pm EDT

JennAir Appliances double wall oven

this piece of equipment is going on 3 years old and has had problems less than 6 months of use, the control panel has been replaced 3 times and I have been waiting for over a month for it to be replaced again. I am on the phone now waiting for the repair department extended warrantee, I have been without use of this oven over the waiting time to get repaired for at least 5 months and the company will not compensate me for any food lost during cooking break down or takeout food because I had no workable oven, I purchased this name brand because it was top of the line product, well guess what it is NOT and the service to get it repaired is deplorable, I purchased 3 items of JennAir and two out of the three have been problematic . after waiting 35 minutes I am finally speaking to a representative, and they are telling me I have to wait two more weeks, over a month to get this oven repaired with ZERO compensation. time to get a lawyer.

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LS54
Fayetteville, US
Apr 04, 2022 2:31 pm EDT
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I have double electric ovens that are waiting for a control board for over 4 months. If you get a lawyer and he feels a class action lawsuit can be filed let me know, I'd be happy to sign up. They have zero information as to when the control board will be available, they are blaming it on COVID and China. They are willing to offer me 70% value of my ovens to replace them but why would I do that when they can't fix the one I have now. The ovens are 3 years old.

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JennAir Appliances Rebate Scam

One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation. I later received an automatically generated post card from Jenn-Air stating that my submission is invalid because it didn't include a receipt for installation charges. I called them to straighten the situation out and the customer service agent literally just kept repeating over and over and over that I need to submit the receipt. To make matters worse, I have 2 weeks to get it to them (via mail) and have it processed prior to rebate deadline. During the 2 week time frame we have weather, Christmas and New Years to deal with. What a scam. No wonder Jenn-Air has fallen out of favor in recent decades. Why run a marketing campaign to lure customers and then piss them off?

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HPC
, US
Feb 18, 2016 2:24 pm EST

They said the same exact thing to me and by the time I could resend information via fax they said it was too late. Jennair has no intention on paying installation rebates.

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7:05 am EDT

JennAir Appliances Stay away, don't buy

I CALLED JENN AIR SO-CALLED CUSOMER "SERVICE" # TO COMPLAIN ABOUT A DIFFICULT TO DESCRIBE PROBLEM AND WAS MET WITH AN AUTOMATED "OPERATOR". THIS PRACTICE SAYS LOUD & CLEAR THAT JENN AIR DOES NOT VALUE ITS CUSTOMERS & DOES NOT WANT TO HEAR WHAT WE HAVE TO SAY. I COULDN'T EVEN GET IT TO UNDERSTAND MY LAST NAME OR GET ME TO A LIVE OPERATOR. DON'T BUY JENN AIR! I EVEN TRIED TO EMAIL THEM USING THOSE STUPID ONLINE FORMS COMPANIES USE TO PREVENT US FROM KNOWING THEIR EMAIL ADDRESS OR HAVING A COPY OF OUR OWN COMMUNICATION TO THEM, & IT DIDN'T EVEN WORK. DON'T BUY JENN AIR!

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JennAir Appliances Exploding grills

I am a forty year old BBQ professional. I have had catered BBQ for over 10 years and am very familiar with the set up and safety procedures with BBQ grills. I have seen some shoty products in my time, but Nexgrill takes the cake.

I have a gas grill. Made from Nexgrill, it's three years old. Always covered and clean. On Dec. I started the grill, and an explosion followed. My both of my legs were burnt to the point that skin was pealing when the front doors blew open and a ball of fire blew out. I contacted Nexgrill and and after 6 months of stalling they said they are not going to do anything because I did not follow proper safety procedures.

I had found that the gas hose concealed under burners had rusted through to the point gas was leaking out and filled the chamber with gas just like some of the consumers on the web sight below.

**First off there is not a rotisserie infighter, the grill only has one.

**Secondly the hose that was faulty is not near gas supply, it is concealed under cabinet, it's not visible.

So the soapy water test they refer to would not have shown a leak. A visible inspection also would fail to show a leak.

After investigating on the Internet, this is a big problem with several of there products.

This problem would not have been found following here method of operation in the owners manual. I thought they were joking.

Nexgrill is not taking any responsibility.

I think this is an issue that needs to be looked into. My son, wife or I could have been seriously hurt. possibly killed.

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Mike Paulison
Aurora, US
Aug 17, 2011 11:16 pm EDT

I would never again purchase a Jenn-air product. I had a stove top for less than three years and it cracked. It was not due to any thing dropping on it. The company would not replace it and it was installed properly. Do not buy Jenn-air products. They are overprice and are poor quality. They do not stand behind their products and it will not stand up to simply home usuage.

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on-looker
, CA
Aug 19, 2011 1:10 am EDT

Try post your complaints on the Facebook:

http://www.facebook.com/JennAir?sk=app_2373072738

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JennAir Appliances Poor customer service

After one succesful repair to our $1600 slide-in range, the same part, the control panel, digits 7, 8, 9 and 0 stopped working. After two service calls, two different service call charges and numerous calls to Jenn-Air customer service (if that's what they insist it is called), I was informed that the part was no longer manufactured, due to defective issues they have been unable to correct. Our 7 year young oven was basically now trash, as it is unrepairable. The best the Whirlpool Corp (owner of many fine brands such as Jenn-Air, Maytag, Amana, KitchenAid, and Roper) would do is offer us 20% off of our next purchase!
This was after many horrific experiences with their staff on the phone, including their refusal to step this up to a manager, literally telling my wife she would not transfer the call!
I would never purchase another appliance, no matter how small or inexpensive, from any of the companies under the Whirlpool Corp and would strongly encourage you to do the same.

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Contact JennAir Appliances customer service

Phone number

1800 536 6247

Website

www.jennair.com

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