SUBMIT A COMPLAINT
Sort by: Date | Popularity

Jenjenhouse.com Complaints & Reviews

Jenjenhouse.com / I ordered 2 pearl pink flower girl dresses from them and they are 2 different colors

Co
Nov 21, 2012

I have to agree with the other bad reviews. I ordered 2 pearl pink flower girl dresses from them and they are 2 different colors. When I complainted to customer services they tried to say its because I ordered them at different times. I explained to them the color on their swatch card (which you have purchase) is not near the color they sent me and in fact it looks like they sent me a pink dress and a pearl pink dress. They finally admitted it was their fault and would refund my money and make me a new dress. I declined. I don't want anymore dealings with this company ever again! I also...

Jenjenhouse.com - California / My nightmare at JenJenHouse.com

Ly
Oct 10, 2012

Don't buy any dress from this place. I ordered a dress from this web, first of all, they missed the deadline, secondly the dress is absolutely not like the picture, and, they changed the picture on their web. After they made this dress, So, I actually got this prototype they simulated and it is awful. (See the two pictures attached – fortunately I saved the original picture it was on their web when I placed my order). I asked for return and refund, but in order to contact them, the phone # is not working, the only way is open the ticket in their web, but they deleted it and ignore...

Jenjenhouse.com / The dress I got does not near have the quality of the dress in either of the pictures uploaded.

Sm
Oct 05, 2012

When I bought the dress for my homecoming, there was a different picture uploaded of a dress similar to the dress now up; I wanted a dress closer to the first picture uploaded NOT the picture now. They changed the picture of the dress after my dress was already purchased. It gets worst! The dress I got does not near have the quality of the dress in either of the pictures uploaded. I spent a lot of money for this and got a dress probably on worth half the value because everything looked hastily sew on. ALSO, I ordered a customized sized because I tend to be smaller than the normal small but the...

Jenjenhouse.com / This site is the reason people say buyer beware

Mo
Jul 30, 2012

This site is the reason people say buyer beware. I ordered a chiffon tea length (just past the knees) dress and received this hideous dress that was made from fabric you'd make curtains out of-not chiffon and the dress went to my ankles and I'm 5'7" so it's not like I'm short and they can use that as an excuse to why the length was wrong. The design seemed off, it looked like a cheap knock off of what they had pictured and described when I bought it. The seams weren't inline, there was like an inch and a half of fabric tucked into each side, the dress looked like...

Jenjenhouse.com / Don't buy from jjshouse or their site Jenjenhouse.com

Ki
Jun 06, 2012

Don't buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, sent you a cheaply made, dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don't risk it.