Apple
reviews and complaints

As an expert in the category of technology, I've come across a mix of reviews about Apple Canada. While some customers praise the exceptional customer service and quality of their products, others express frustration with issues like billing, customer support, and product performance. It seems that Apple Canada has a loyal fan base who appreciates their innovative devices, but there are also concerns raised about pricing, service delays, and software updates. If you value top-notch customer service and cutting-edge technology, Apple Canada might be worth considering, but be prepared for potential challenges along the way.

I do love apple.com and all their products. Yes, I'm an apple user and have been most of my life. Apple has gotten greedily lately and thinks it's users will pay over a thousand for their phones. Yea, right, like we can all afford that. For most it's maybe that once every 10 years special buy. I do like how apple technology doesn't crash. Or at least runs smoothly until a forced update. Apple has gotten better about making sure their products run more smoothly with Microsoft computers. In the 80's it was a challenge for compatibility. Customer service is excellent and I have never had an issue with their customer service 800#. The only time I had an issue is when I got an individual with a foreign accent so heavy I had to request another individual.

The only negative thing I can say is that I wish apple would treat their workers in China better. More like workers and human beings rather than slaves and slave labors. Don't believe me? Start researching the truth!

Many people are jealous of Apple's success, but my husband has been at the forefront of everything Apple from their beginning, and has owned every Apple device from their humble beginnings. He has worked for Microsoft, X-box, Playstation, and other Companies, but Apple has done better financially in spite of set-backs and challenges, than many countries!
Me? I used PC's most my life, because I didn't know better. But, since my "conversion" I don't want anything else. It is worth paying for top technology, top graphics, top security and more. No matter what people say about Steve Jobs (he had a lot to improve in his personal life maybe? Like all of us in this Family of Humanity), but for sure, he was a visionary, and VERY good at it.
I'm grateful for the technology that keeps my life safer, organized, and moving forward at the fastest speed possible (AND, we all get to find balance and wisdom in that). Thank you APPLE for inspiring, and blazing the trail toward excellence for the rest of the technological world.

I have and iMac, and iPad and hopefully an iPhone soon ;) (taking me a while to save! Lol)
Yes they are more expensive initially BUT tbh my iMac is 7 years old... Never had an issue, free updates, no more tinkering with incompatible drivers, windows updates OR a slowing system with random crashes! My machine is nearly as fast now as it was when new, I have been unable to say that about any windows machine I've owned... And there's been Alot:-/
I even brought my daughter an iPad mini (my son already has one) after returning 7 Samsung tabs due to charging faults, battery issues etc. (that's not even an exaggeration it's a true fact :-0) anyway had issues with FaceTime for some reason, contacted apple care peeps and Wow they were straight on it (even rang me back so I wasn't charged for the call) it couldn't be solved that day so was passed onto their geeky peeps to deal with it, received daily calls or emails updating me that they were working on it and it was a priority due to a glitch (not sure of the techno lingo) and viola 3 days later all working well in the land of FaceTime, even had a follow up call to check that all was working well and were there any other issues they could help with! 5 stars from me apple

I know this sounds like I'm exaggerating, but everything I purchased from Apple has not once failed me. I was always a Windows PC user and an Android user in the beginning. Although I think that these platforms have their benefits, almost every product I purchased failed me in one way or another.

However, I have purchased 5 iPads, 3 MacBooks, 1 iMac, and 5 iPhones since 2011 and NONE of them ever failed on me for any reason. I have had no issues and everything just worked. When I had a problem with my first MacBook upon receiving it in the mail, I took it to the store and they replaced it immediately. I love that I could just go to the store and have it fixed rather than pay and have it shipped back to a company warehouse for fixing.

Customer service at every Apple store I went to was very friendly and helpful. Their extended warranty prices are high though. I think the prices for the products are fair for how they perform. Their peripherals could use some work though. The Magic Mouse 2 and several other items are made poorly. They always shipped my items to me safely and ordering online was never a problem. The refurbished items also perform well and are a great bargain. And, they take returns on even custom builds with no questions asked and no restock fees. Overall, I haven't had issues with Apple. I'm quite pleased with them.

My interest for Apple started in 2010, when I saw my friend's iPhone 3Gs for the first time. I was intrigued. I wanted to know what it is, that makes the iPhone running so smooth. I played around with it, even searched more details about it. At that time, I was with an Android phone (my first one ever) - Galaxy Ace. The specs were identical on both the Galaxy Ace and the iPhone 3Gs. Yes, but the iPhone delivered a far superior experience, whereas the Android smartphone was lagging as crazy and even had missing apps like Temple Run, which you could find with ease on the Apple's App Store. This exact game (for an instance) was missing, because the specifications of the Galaxy Ace were too low to run it. But it never came to specifications. Apple just makes their products run smoothly, because they make their own components and choose their own clock speeds, amount of RAM, etc. Also, the iOS experience is on another level. Until 2016, the Android experience was not that pleasant: for example Samsung's Touch Wiz skin was horrible, other brands like LG and Sony had custom skins for Android too. All Android users can agree that pure Android is always the best. Apple is keeping their OS clean, everything calculated, the hardware is always made to handle the software. Also, the lifetime of their products is amazing. The iPhone 5S from 2013 is still supported in 2019 and has the latest version of iOS. This shows that Apple cares about their products. I personally own an iPhone SE, which I bought last year and I am impressed by it's performance. It has the same specs as the iPhone 6S, but it is in the body of the 5S. I would never go back to Android. When you experience something like iOS and Apple as a whole, there is no going back. At least for me.

King of tablet!
(Bought 11 inch m1 ipad pro base variant. Reviewing after using 3 weeks)

Pros-
1. Aluminium build, narrow bezel, premium design.
2. Quad speaker- sounds great.
3. Unlike mini LED in 12.9 inch ipad pro- display pretty decent with liquid retina lcd 600 nits brightness supports HDR content.
4. Single port- now supports thunderbolt, fast charging. With good quality usb type c hub you can do multitasking. Mirror screen to external display with type c to hdmi cable.
5. New apple M1 chip with 8 gb ram gives high performance with great power efficiency. Battery last 1 days with moderate to heavy usage.
6. Front facing camera now support wide view with center stage feature.
7.11 inch is a sweet spot because of its portability, Reading ebooks. While 12.9 inch is less portable but gives pleasant experience with content viewing.

Cons
1. Although Ipad has very strong hardware but its crippled by limited software functionality of ipados. Recent lauching of ipados15 in Apple WWDC didn't add most awaited feature like pro apps, external monitor support, mac like filesystem etc. Ipados has long way to go hence can't be a laptop replacement yet.
2. Accessories (not included) like Apple pencil, magic keyboard are very expensive. But thank god apple has included charger and type c cable- thats very generous
3. Not IP rated, no wireless charging, no calling feature in 5g variant (even after paying 15k extra)!
4. Fragile! Can't use without protective case.
5. Buying just ipad is not enough- you have to buy accessories like apple pencil, magic keyboard, screen protector, well padded bag, usb c hub- which altogether cost nearly close to new m1 macbook pro!
So think wisely before buying. Consider according to your necessity.
Overall its the best tablet available in market.

Thanks to Amazon for prompt delivery.
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These are Donald Trump Jr.'s kids in Sullivan County Indiana *** with an underage girl Sydney Aynes Berg
Donald Trump Jr. You should be arrested and awaiting death row for raping Taylor Berg, Madison Hill, Sydney Berg, Collin Berg, and Devon Berg all of Sullivan Indiana *** and to save the life of Collin Berg from a small arms bullet, where Donald Trump Jr. Stays low to make this kill and possibly has someone else do it so that he can take this little cops place (Collin Berg). Donald Trump Jr. You also should be on death row for the murder of unborn children, breaking and entering, money laundering, sex trafficking, assault on an officer, bribery, kidnapping, aggravated sexual abuse, identity theft, racketeering, abusive sexual contact. Donald Trump Jr. Brought a hammer in on his narrative where a man gets brutally beat by a hammer where Donald Trump Jr. Never changed that play from Sullivan County Indiana which came in with a Nancy Pelosi's husband, Donald Trump and Donald Trump Jr. Would you like to explain why this happened, people can hear you on blast Jr. Changing everything to try to make your daddy president again, you both are truly disgusting individuals. I hope the public puts you on DEATH ROW since you don't want to stop these crimes. I hope the public finds you out and makes you choose from one of the crimes that you have committed. I hope your Trump organization crumbles along with you!
The son of real-estate magnate Donald Trump was bashed in the head with a beer stein early yesterday morning in a dispute at a Manhattan comedy club that was no laughing matter. Donald Trump Jr., the publicity-shy son of one of New York's most famous figures, had his head stitched up after a run-in with some comedy fans who didn't think his act was funny, law-enforcement sources said. According to the sources, Trump, 24, was becoming loud and obnoxious around 2 a.m. at the Comedy Cellar on MacDougal Street in Greenwich Village. Sources said people at a neighboring table thought Trump was reacting too enthusiastically to a comic's ethnic humor. Other sources said Trump's beer splashed on a woman with a neighboring party. "You think that's funny?" one of the men yelled at Trump. He and another man at the table then pitched steins at Trump, and opened a gash in his head that required 28 stitches. "Three couples kept telling him to be quiet, but he refused," a source said. Trump, according to a source, was sitting at a table with two women near the stage. Police were called, and they took Trump to St. Vincent's Hospital, where he was treated and later released. Two men, Joseph Derrico, 23, of Staten Island, and Anthony Pozzolano, 23, of Brooklyn, were arrested and charged with assault. They were released last night on $5,000 bail. Trump wasn't charged. A relative close to Pozzolano said the suspect isn't a hot head. "You'd have to push his buttons really hard," the relative said. "You have to throw the first punch for him to fight back. He had to have been provoked." Trump could not be reached for comment.
Celona, L. (2002, December 29). DON JR. IN STITCHES: TRUMP SON HURT IN COMEDY-CLUB FIGHT. https://nypost.com/2002/12/29/don-jr-in-stitches-trump-son-hurt-in-comedy-club-fight/. https://nypost.com/2002/12/29/don-jr-in-stitches-trump-son-hurt-in-comedy-club-fight/

I recently had a terrible experience with Apple and their customer service. I was having multiple issues with my iPhone 7, including reception problems, a charging port filled with ash, and microphone issues. I brought my damaged charging wire to the Apple store, but nobody bothered to look at it. Instead, they diagnosed my phone with a stereo output issue and said they would replace the screen. However, my warranty was set to expire in the next month, and I was worried about the safety of my phone due to the charging port issue.

When I asked to speak to a manager, I was met with arrogance and dismissiveness. The manager refused to listen to my concerns and only offered to replace the screen. When I asked how long their note and words were valid, he replied that he couldn't give me a time frame. Frustrated and angry, I left my phone and charging wire on the table and told them to keep it. The manager rudely told me I couldn't leave it there, and I threatened to throw it in their garbage bin.

After this encounter, I am deleting all of my Apple IDs and dumping all of my Apple products in the garbage. I will make a video of this and share it on social media to warn others about their terrible customer service. It's clear that Apple doesn't care about their customers and is only interested in making money. I have multiple family members who are also getting rid of their Apple products due to similar issues. This is a legitimate review, and my case ID was ***.

To make matters worse, after this incident, Apple stopped sending me replacement charging wires and headphones and started asking for money for them. My iPhone is only 10.5 months old, and I can't believe they would treat a loyal customer like this. It's clear that they don't value their customers and only care about their bottom line. I urge others to think twice before purchasing any Apple products.

Apple is a company that produces some pretty decent products, but there are a few issues that need to be addressed. The biggest problems are with their support and software. The software is becoming more restrictive and controlling with each new release of iOS or MacOS. Things that were possible in the previous version are now restricted in newer versions. For example, you used to be able to add extensions to Safari for a better online experience, but Apple took that away and only allows extensions that they think you should have. This is a bit Orwellian if you ask me. There are other examples that involve audio units, which are small audio extensions such as an equalizer. Apple took away the ability to use third-party AU's, which are typically better than Apple's. Then they came up with GateKeeper that keeps you from installing apps unless they are approved by Apple. It's kind of like the iPhone, where you can't install anything that's not on the app store. It feels like big brother is controlling YOUR computer.

Hardware is another issue. Apple is a two TRILLION dollar company that won't take responsibility for their own mistakes. Over the years, the MacBook has been plagued with different problems from faulty keyboards to improperly installed graphics chips, to displays that delaminate and fall apart, to substandard components on the logic board that prematurely fail. In EVERY CASE, Apple was forced to fix the problems by class action lawsuits. They knew the problems existed for years, but absolutely refused to do anything until the courts forced them. Also, they would completely LIE to the customer and try to blame it on something the customer did. This happened recently with the upgrade to the new Big Sur MacOS. Big Sur would reflash the system BIOS chip with new firmware during installation. On 2013 and 2014 MacBook Pro 13 inch laptops, the BIOS was being corrupted causing the laptop to stop powering on. With tens of thousands of the 13" MacBook Pro's having this problem, Apple still claims it's not their problem.

Don't get me wrong, I like my MacBook and my iPhone. I'm just moving away from them because of Apple's Draconian attitude toward what I am "allowed" to do with my devices and the fact that they refuse to take responsibility for their own mistakes, poor designs in some cases, and inferior components (the ones on the logic boards that constantly fail).

Customer service is another issue. I returned a £2500 MacBook Pro after only having it for less than six months because it stopped powering on. They said it had liquid damage because the moisture indicators on the logic board had started to turn slightly pink. The laptop had never been near water, nor had it ever left my home. These indicators are so sensitive that the high humidity in the UK will cause them to start to turn pink. The customer service representative told me he couldn't do anything because the moisture indicators showed moisture exposure, then he offered to sell me a new laptop. Come to find out later, this model was plagued with a component failure on the logic board that caused the no power issue, and Apple eventually replaced the logic board under "extended warranty."

Overall, Apple makes decent products, but their support and software need improvement. They need to take responsibility for their own mistakes and stop lying to their customers. Customer service needs to be improved as well.

I gotta say, I'm a bit of a hypocrite when it comes to Apple products. I mean, I'm a proud owner of the Air-Pod Pro's, but I can't deny that I'm a bit biased. I'm part of the "first generation" of Air-Pod Pro users, so I can't really speak for the "second generation." But that doesn't mean I don't have opinions about the product that was announced in March 2023, or the one that's set to be released in September of the same year.

I first became aware of the Air-Pod Pro's when I saw an ad for them on YouTube. I did a bit of research and found out that they were pretty much the same as the ones I already had, with one key difference: they would allow your kids to ignore you even more than they already do. Sorry, parents.

As for the "first generation" Air-Pod Pro's, I have to say that the design was a game-changer for me. No more tangled wires to deal with! My cousin actually bought them for me as a birthday present, because all the cool kids had them and I wanted to be cool too. The Air-Pod Pro's came with a small white electronic "cube" that could be plugged into an Apple charger to charge the wireless pods when the battery ran low. They also had some other cool features, like the ability to make phone calls and access Siri more easily, as well as noise cancellation and a softer cushion for your ears.

But as great as the Air-Pod Pro's are, they do have some downsides. For one thing, depending on how often you use them, the ear pieces can start to come off. And then there's the issue of wax buildup, which means you'll have to spend extra money on cleaning brushes and other tools to keep them clean. Plus, the noise cancellation feature can cause some problems with your hearing when you take them off, and you can easily lose the pods themselves.

And then there are the technical issues. Depending on how often you use them, the Air-Pod Pro's can start to develop a buzzing sound that requires you to disconnect your Bluetooth, clean the pods, and reconnect them. And even then, there's no guarantee that they'll work properly. You might have to buy a new set or go to the Apple Store for assistance.

So, all things considered, I have to say that I don't recommend the "second generation" Air-Pod Pro's if you weren't happy with the first. And honestly, I don't think they're a great value for the money. They're more of a "want" than a "need." Overall, I give the Air-Pod Pro's a thumbs down and a C- grade. They're not terrible, but they're not great either.

I recently had a frustrating experience with Apple, specifically the manager Anne at the King Street store. I had an appointment to get my iPhone 7 fixed, which I had owned for three years. However, I had to wait 30 minutes after my appointment time before I was seen. When I finally spoke with the technician, they told me that they couldn't fix my phone except at out-of-warranty rates.

This was not the first time I had to take my phone in for repairs. The first time, it was a manufacturer error and I got it repaired for free. However, one year later, my phone was rendered unusable again due to another manufacturer error. This time, the technician told me it was a "rare problem" and that I would have to pay $315 for out-of-warranty repair or buy a new phone at full price.

I was frustrated because my brother's iPhone 6+ and my 8-year-old iPad Air were still working fine, despite being older than my iPhone 7. I felt like Apple should have taken responsibility for the manufacturer errors and either repaired my phone for free or offered me a discounted new phone.

When I spoke with the senior advisor on the phone, they told me to go back to the Apple Charleston store and they would take care of me. However, when I spoke with Anne, she repeated the same excuse over and over again: my phone was out of warranty and therefore I had to pay full price for a new one or for repairs. I felt like Anne didn't care about my situation and was just repeating the company line.

Overall, I was disappointed with my experience at Apple. I felt like they didn't take responsibility for their mistakes and didn't care about my situation as a customer. While I have been a loyal Apple customer for years, this experience has made me reconsider my loyalty.

Hey, I recently had a really bad experience with Apple and I wanted to share it with you guys. I ordered a Mac pro laptop back in October 2021 and when I finally received it in November, it was damaged. I paid almost $5000 for this product and I was really disappointed that it arrived in such poor condition. I reached out to Apple customer service and they didn't really do anything to help me. They didn't offer me a full refund or even try to resolve the issue in a meaningful way.

To make matters worse, I'm a graduate student at Sam Houston State University and I needed the laptop for my classes starting in January. Because I didn't receive the laptop in good condition, I wasn't able to comply with my school's standards and it cost me my reputation as a 4.0 student. I had to resign from the 2022 Spring semester and now I have to pay back $5000 because I can't complete the semester.

I reached out to Apple customer service again and they ignored my second complaint. I had to drop out of school because they refused to give me my MacBook Pro M1 Max computer on time. This cost me between $3500 to $6000 for this semester. The Art department at Sam Houston State University requires students to have an Apple Laptop for class, but Apple never sent me my Laptop on time and school started on January 12, 2022.

I'm really disappointed with Apple's customer service and I feel like they don't honor their customers. I paid a lot of money for this product and it took 5 months to get to me if you consider the first purchase on October 18, 2021. I have video and picture evidence of the damages and I believe that Apple should refund me all my money so that I can use that to get back in school for the upcoming School year [protected].

I hope that Apple will take my complaint seriously and respond in a timely manner. I've been a loyal customer for a long time and I'm really disappointed with how they've treated me.

I am really disappointed with Apple. The sales reps were not helpful and didn't seem to know much about their products. The management was also not very good at customer service. I went to the store with my daughter because her iPhone 5S stopped working. The sales rep told me that it was broken and out of warranty. They gave me a few options, but I wasn't prepared to buy a new phone. I thought my daughter just needed a new battery. I texted my wife to discuss our options. The sales rep told me that I had 15 days to return the iPhone 5S. Because of this, I decided to buy a new iPhone 5S for $269. However, when I tried to return it on day 14, a different sales rep told me that I couldn't return it. I spoke to the store manager, David Reynolds, but he was very rude and unprofessional. He called me a liar in front of my daughter. I showed him proof of the text message where I was told I had 15 days to return the phone, but he didn't care. He told me to leave the store because I was angry. I was really offended by his behavior. I called Apple Care customer service, but they couldn't help me. They said that the stores have their own agendas and don't care about customers. I have been a loyal Apple customer for many years, but I won't be anymore. Apple needs to invest in better customer service reps and treat their customers with respect. I have spent a lot of money on Apple products over the years, but I won't be doing that anymore. It's time to give their competitors a chance.

I recently had a terrible experience at the Apple Store in Intu Centre Watford. I purchased an iPhone XR in April and have been experiencing issues with it overheating. When I went to the store to get it looked at, the duty manager, Jason, was incredibly unhelpful and rude. He refused to give me his last name or any further Apple ID and accused me of being rude to him, even though I was simply direct in my approach.

Jason told me that there were no technicians available to look at my phone that day and that I would have to come back the next day or schedule an appointment for Saturday. When I expressed my frustration and anger, he told me that a more senior person was not available. Meanwhile, another customer was able to get a diagnostic check on their device without an appointment.

I spent over an hour on the phone with Apple support while Jason watched, but he made no effort to help or intervene. The support team apologized profusely for Jason's behavior and suggested that I try a diagnostic check over the phone myself, but Jason didn't even offer to help.

Finally, I was able to secure an appointment for Monday, but Jason had the audacity to suggest that I should take my chances and come back the next day if my problem was urgent. As a pilot with a schedule, this was not possible for me.

Overall, I am extremely disappointed with the lack of customer service I received from Apple. I paid a lot of money for my phone and expected better support and guarantees. I need my phone tested for safety reasons and repaired or replaced if faulty. I also need to be compensated for the wasted time and inconvenience. Additionally, I am appalled by the behavior of Jason and believe he should be disciplined or even fired.

My recent experience with Apple has left me feeling frustrated and disappointed. As a loyal customer for 19 years, I have always been an advocate for the company's exceptional customer care standards and values. However, my recent purchase of a Macbook has made me question my loyalty to the brand.

I purchased my computer over the phone on May 6, 2020, and was promised a delivery date of May 14-18, 2020. However, I received notification that the delivery would be the next day, May 7, 2020. I immediately contacted Apple to inform them that the residence would be unoccupied until May 13, 2020, reminding them that this was why I ordered over the phone and talked with a sales associate.

What followed was a frustrating and time-consuming experience dealing with unprofessional sales associates and managers. I have spoken to over 10 Apple employees, spending over 8.5 hours on hold and over 3.5 hours being talked in circles. I received conflicting messages from Apple, including false promises of guaranteed delivery and refunds.

Despite my repeated attempts to resolve the issue, it was only after threatening legal action and making a stop payment on my credit card that I received two follow-up calls from Apple. It is clear to me that the company's core values and culture of honoring the customer have been replaced with dismissive money-grubbing employees.

I am disappointed in the lack of support Apple has shown for its loyal customers and am wary of future purchases. It is concerning that as a customer, I cannot trust Apple with my money if the process to get a refund for a product that I have not received takes weeks of effort and threats of legal action.

In conclusion, my experience with Apple has left me frustrated and disappointed. The company has fallen far from its tree, and I urge them to find their roots and return to their core values of exceptional customer care.

Apple products are the best, no doubt about it. I'd give them a solid 4-star rating, but they keep getting rid of stuff we all use, like the jack on newer phones. That's why I can't give them a full 5 stars. But let's talk about their support. There needs to be a negative number here.

My latest gripe is that I was forced to upgrade from my trusty iPhone 5 to a 6 because the G3 is going away. The 6 is still considered old, and I'll probably only get a few years out of it before being forced to buy another phone. Anyway, setting things up was a nightmare. For some reason, when I added some music, about a dozen or so songs I have no clue about showed up with little cloud icons. I never asked for this, and I do not want anything to do with cloud service, especially for music on my phone, which I only use in the car. Cloud means sucking up my data, and that's if I'm even near enough to a tower to get data. And for music I don't even know and don't want? No thanks.

So I used Apple's forum board, but don't waste your time. First, I posted how to get rid of the cloud music I never asked for and how to prevent it from happening again. Dealing with iTunes is always a headache for me. For some reason, I always have issues logging into the app store. Suddenly, iTunes kept prompting me to sign in. I learned long ago that the fix for this was to sign in, then log out. But my computer was not letting me. The app store would show a sign-out window, but I was not signed in. What the heck, right? So I called Apple, and it was a nightmare of circles, voice mail bots, and I can't even remember how I finally got to a human. Usually, by the time I do, I'm furious. But once connected to a person, they are usually very nice. I granted them access to see my computer, even went along with the usual advice to "reinstall my OS." OMG, that takes forever.

So two days of fooling around with them on the phone, and in the end, they don't know what the issue was. I said at this point, I don't even care. I just won't use iTunes. VLC is so much easier anyway. So any time I had to load an iPod or put music on my phone, I had to deal with iTunes prompting me to sign into Apple constantly. Over and over... I had tried to fix this bug on my own, just google "iTunes keeps asking me to sign in," and it comes up like a rash. When I asked support about that, I was told "this is the first time such an issue came up." Really? I said, "Do you not look at your own forum boards?" Clearly not.

Then I said, "You know, a similar issue happened back when I used iPhoto. Did you know if you trash a photo and empty the trash while iPhoto was running, it not only deletes that photo but all your photos and the application itself? Gone. Totally gone." I stopped using iPhoto from that point on. Fortunately, that happened on a newer computer that didn't have many photos. I went to my main computer and pulled everything out of iPhoto before that was all lost too. The reply I got was "we don't support iPhoto anymore." Gee, I wonder why?

So back to the phone. I never did get a reply on their forum, found out through YouTube help videos to click any song and hold? Then a menu shows up to trash the song. But how do you select multiples? And how do I prevent cloud songs from just showing up? Not a clue. I went back to my forum post and added those questions. Still no replies. So one at a time, I clicked and held each song, then trashed it. Then, for those with the same issue, go to settings, music, and turn off cellular data and turn off Apple music. Hopefully, I won't be spoon-fed any more cloud crap.

Today, I got a note that someone replied to my post with some questions that might further help with my problem. Doubtful since by this time, I figured it out on my own. But I posted a nice long reply, and in less than a nano-second, it was removed. My God, don't tell Apple they are doing anything bad, even in hopes they might fix it. Oh no, bad gets swept under the rug. Which is probably why I never actually found answers to issues on their forum boards ever. Go to YouTube or any number of geek computer-related forums and find help from other users. Certainly not from Apple. By the way, the whole sign-in/sign-out issue? My daughter set a file in my computer to prevent iTunes and the app store from talking. Two days with Apple "geeks," and they couldn't figure that out? She reset that for me so I could load my new phone.

So I spent my time writing up a nice long reply for two reasons. One, for anyone with the same issue, and two, to let Apple know this is an issue. In the time it took me to hit post, then go check my email, I got a note that the post was deleted. Clearly, some bot detected something. No one could have read it that fast. I am going to paste exactly what I last posted in their forum right here. And for all of you looking for support with your Apple product, do not bother trying to get help from Apple! I swear my next computer and my next phone will not be Apples!

Guess we can call this solved, so anyone else with the same issue wonders... here's what I did.

Ok, first I had to click and hold EACH AND EVERY cloud song one at a time to trash it. (If there is a select multiple somewhere, I sure couldn't find it.) Next, I went into music settings and turned off cellular data. Hopefully, no more cloud stuff will show up. Only time will tell on that step.

Oh... one song was one I actually did purchase off iTunes or the app or whatever, many years ago (before I found out just how easy it is to copy music for free.) That was one of the cloud ones that showed up. So I went ahead and installed it, but then... I get some note that I am only ALLOWED to install that onto any other device after so many days? Excuse me? I BOUGHT that song, that means it's MINE to put on any device I so choose when ever I choose. Back in the day, I would buy a record album and make a copy of it on tape. Save the record for when that tape gets worn out! For my own use, no one's business. Apple has a lot of nerve constantly trying to control everyone. Again... music is easy to come by. FREE! Absolutely FREE. Always has been for me going back to the invention of the cassette tape. And that is why I don't buy it off the iTunes store. If you can play it, you can copy it. It's just that simple.

(To be fair, there are some bands I discovered either at local events or YouTube, and when I go to see them, I not only pay for the ticket but usually buy a CD too and even get the band to sign it. Alas though, my nice iMac does not even come with a CD player anymore. I used an older computer to download the songs and put onto iPods, etc.)

So to answer questions posted above:
- How did you originally move songs to your iPhone? Unfortunately, I still need to turn iTunes on. I have sure tried to either jailbreak the phone or find some other way... not

I got a $50 prepaid Visa credit card for Christmas and decided to use it to download some new Apps from Apple for my iPhone. But when I tried to download new versions of Apps a few days later, I was told that I owed Apple $38. I was confused because I only used the prepaid credit card to buy the Apps. I didn't see how it was possible for me to owe them any money. I was very busy, so I didn't look into it for a few months.

Now my iPhone is not working properly. It doesn't shut down, and I can't download the newest updates to my Apps because I'm told that I must pay $38 that I owe before being able to download updates to the Apps that I have both bought and received for FREE. This might resolve the issue of my iPhone not shutting down. As a result, my iPhone battery doesn't last more than 2 hours, and it is constantly shutting down because it has no battery charge at the most inopportune times.

Finally, I had a week off and decided to take the time to look into this. After finding the appropriate way to make a complaint (only via email, Apple does not allow a consumer to speak to customer service for this issue on the telephone) I sent them a letter. The final outcome is that I still owe Apple $38. The customer service agent wrote: "iTunes Store terms and conditions state to not use pre-paid credit cards as they do not process correctly. We have not received the payment for this order hence its showing as bad credit on your account."

I don't know how many people read all the "terms and conditions" - I think very few. So Apple is using technically poor software to process orders, since it is unable to handle the prepaid credit cards as they are meant to be used. And then it is able to charge the customer for purchases which the customer orders when the credit card limit has gone over the prepaid amount. I am being charged for Apple's stupidity and technically poor software.

I am told that I must pay it by adding a regular credit card to my account. I do not feel safe adding my personal credit card to the Apple iTunes store, since they are incapable of processing orders correctly.

I think that all consumers should know about this, and I am making it very public, by putting it on the world wide web. I hope that Apple is embarrassed by their poor credit card software, and I hope that the public is cautioned in using it. I doubt that Apple will help me in any way. If they would delete the Apps that were purchased after the $50 credit limit was reached, or the $38 in Apps that I have bought and owe money on, that would be a reasonable and sufficient way to compensate me. There has been no offer from them to do this. I have not been able to use my Apps for three months in the way they are supposed to be used, because of their software problem.

for two months now i have been trying to access my apple Id as i have been trying to install some apps, unknown to me i either forgot my password or else. Each time i try to put my password or try using the forgot password option it says my apple id is not active, while my email is still logged on my ipad. i tried logging to the apple id through other device it still tells me apple id is not active

Apple id : [protected]@gmail.com

My recent experience purchasing a Macbook has been atrocious to say the least and has made me question my loyalty to Apple after 19 years. Ive been an Apple advocate and supporter since the clamshell laptop; promoting the company emphasizing how their exemplary customer care standards and values negates the extra costs. Currently I am feeling unappreciated and extremely frustrated questioning my years of loyalty. I've spent countless hours dealing with unprofessional sales associates and managers trying to get my purchased delivered and when that failed fighting to get my refund processed.

On May 6,2020 I purchased my computer over the phone with a sales associate and was "guaranteed" the delivery would be 5/14/2020 -5/18/2020, the delivery dates were important as I explained that I was out of town. Within hours of the sale I received notification the delivery would be the next day (5/7/2020). Immediately I contacted Apple informing them the residence would be unoccupied until May 13,2020, reminding them that is why I ordered over the phone and talked with a sales associate.

As of today May 27,2020, I've spoken to over 10 Apple employees (5 of which are on the specialty management team); spending over 8.5hrs on hold and over 3.5hrs being talked in circles.

*** Get to know your specialty management members down below: Names, professional/proficiency review***

Messages I've received from Apple include:
1. On May 6,2020 I was given a guaranteed delivery time frame of 5/14/2020 -5/18/2020 which was proven to be un true and later said to be impossible to do.
2. A second call was made on May 6,2020 and I was told "it was not a problem, it's a as easy as an address change" to fix the delivery date issue as I was out of state, this was also proven to be a false solution. During this phone call the associate told me "Wow we're in a "twilight zone"" in reference to all of these delivery issues and the miss communication surrounding them. When the issue of what happens if the original delivery address received the computer I was told fed ex will pick it up tomorrow (5/7/2020) and we will start the refund, this promise was later proven to be untrue. (Fed-ex doesn't do that unless I personally file for a pick up as Apple cannot... also that process didn't actually get filed like the associate promised (5/6/2020)
5. I was also told on later calls that the other Apple employees "lied" to me and that in-fact they (Apple and their sales associates) held up there end and if something happens to the package (incorrectly delivered) that is my responsibility and if I was to return it I have to file a special claim and return the item personally, even after days of it sitting unattended outside my un occupied home. This call was on May 9,2020.
6. After hours spent on hold, multiple calls with sales associates who contradicted each other and no solutions being found I was assured by the apple associate I spoke with on May 13,2020 that " We will request the FedEx pick up and start the refund."
7. On May 14,2020 I called to check on my refund as I was only given $20.00 of the $1,600.00 I spend and was told "We don't know why the refund has processed on one thing and not the other." Thing referencing the $20.00 return of the USB adapter cable I was refunded.
8. On May 18,2020 and May 20,2020 I called to inquire about my refund and was told to keep waiting for your money and to call us (Apple) back in a couple days if you don't see it.

Of the many correspondents Apple was responsible for 2 interactions, I had to reach out wait on hold for hours to speak with someone about all of these issues repeating myself over and over again each time because no one at Apple bothered to attempt to resolve this mistake on their part. Only after essentially begging for a refund and eventually mentioning calling a lawyer and making a stop payment on my credit card did I receive 2 follow-up calls starting on 5/13/2020. It's clear to me that "the Apple has fallen far from its tree" the core company values and culture of honoring the customer has been replaced with dismissive money grubbing employees. It's seems they can't be bothered with the individual once's the sale is final, no matter the issue. Over all my customer experience left me frustrated at the lack of support Apple has for its loyal customers and makes me wary of future purchases. It also scares me that as a customer I cannot trust Apple with my money if the process to get a refund for a product that I have not received takes weeks of effort and threats of calling in legal help.

#AppleFellFarFromTheTree
#FindYourRootsApple

Below I have included a more detailed record of my interactions with the various sales associates and managers I spoke with over the past month.

Team review:
1. Tim Jseemingly the only sincere employee. Calling my situation a twilight zone on 5/6/2020. He was the first to "guarantee" fed ex would pick up the items the same day as the delivery and that he would begin the refund process. This wasn't possible according to his associate Tanja. Tim promised to call me back later about this issue and only returned my calls on 5/13/2020 after I'd interacted with 3 other employees.
2. Tanja is all that is wrong in the customer service industry. A "true Karen" if you will. This woman was condescending, patronizing, and seemingly irritated to have to answer the phone let alone provide customer service. She stated that I was "lied to by previous Apple employees"; yet continued to victim blame by then expressing to me that it's my fault the package is sitting outside in the elements and if it's stolen it's my responsibility because "the package was delivered to the correct address" even after I explained to her that I was promised a specific delivery window and when that failed changed the delivery address. She also encouraged me to ask people in my life to "break quarantine" and go get the package for me while I was out of state. When I stated that I was not comfortable asking someone to break city ordinances she asked if I could have a neighbor grab it. Again I had to defend myself and state I have no relationship with them and again she blamed me for not having someone to go grab the items. She then stated "in her notes it states I return the 13th" which is a couple days away so why don't I just keep the one that's there. I stated that 1) we don't know that it is there 2) it's been outside exposed to the elements during the tornado/stormy season in Nashville for what will be 7 days at that point and I'm not comfortable accepting any electronic item that's been outside that long. Tanja then told me she would file for FedEx to go pick it up (because previously a pickup date wasn't selected). And that until the item is in the warehouse she can't issue a refund. So call back in a few days.
3. Mel started out defensive and agitated took the offense similarly to Tanja leaving me feel attacked and victimized by the company as a whole. He was the first employee to call me back to ask if I wanted a replacement or a refund though. He called back on May 13,2020.
4. Bethany was apathetically understanding to my situation stated she "didn't know why only part of the refund was issued when both were filed and "cleared" on the same day". Bethany also reconfirmed that I've definitely been given wrong info by Apple employees and that she has no idea why my refund isn't being processed, she also gave a dismissive apology for the misinformation and told me to call back in a few days if the refund still hasn't processed.
5. Neil once again reconfirmed that Apple didn't know what was going on; admitting it's odd that $20.00 of the issue was refunded on one day and that six days later the remaining $1580. 00 still hadn't posted when it was cleared and approved as far as Apple is concerned. He was the first representative to assure me a call back and actually follow through with it.

#AppleFellFarFromTheTree
#FindYourRootsApple

My name John massie I writing I had a card a cash card connected to Arnetta Simmons son phone and he tried to make purchases without my consent I had another phone with another card on it and her son fraudulent charged all of my money off my card apple refund me 200 dollars but they dont want to pay the other 600 and I used it to pay my rent I was writing this complaint letter before I write to the better business bureau

I have been a loyal Apple fan since iPhone first generation, lately their customer service and management seems getting worse and unreasonable. I have multiple times got charge for a trial apps which even I’ve cancel on the day but those all under $10 so I didn’t bother to request refund but this apps is $69.99 and I never used it once, I called and leave message to the Apple support, they told me not their department denied my refund so I call the company and back and forth denied and they won’t change their decision they only tell me the apps is not eligible for a refund, I asked can they be be a bit specific, they throw me their policy, when I asked more detail which parts of policy has indicate that they told me the decision was made by a central computer, they can’t do nothing about it, is it fair for taken $69.99 from me and I never even have the apps download in my phone they can tell I never used the apps once, no wonder so many user disappointed and file complaint.

I. called customer service regarding acustomer service. regardsing an issue.

Very rude un professional reps. hung upp on twice., repeted numerous times. coykd not ndetstand why i got mad.

They make poor products, and hhave bad service.

2 hours on the phone to get a isssue resolved.

poorly trained. dn't care about customers, just sell9ng.

i can't get a working password. non customer service help.

i picked up a macbook at the apple store palm beach gardens , fl. it was crazy. i was sign than moved around like cattle. they ignore appointment times.

The employees are allover the place between multiple. people.

several people were taken before me.

i told a rep hw long i was waiting. was very rude.

i talked to someone else who was rude and evil. he yelled me verbally abusive to a 64 yr old. i 'm small thought he could intimidate me. i stood up to him.

The rep i talked to was very mean. i had an anxiety attack and left.

the reps are in lala land , can't deal with people. dam done with that store.

i had to call customer service several times before i got some to replace the defective mac book. Its brand new,

very poor service, i picked up my order, no help just leave.

very disrespectful employees. no customer service raining.

As I post this I have been on hold for 45 minutes on a simple problem that should be able to be solved by Apple. (flickering of video unit)

The frustration level is very high, as a developer and a loyal customer, I am wondering if Apple still monitors the service level that their representatives are giving. I post this here to see if other developers and loyal customers are experiencing this same type of problem, it makes me to want to leave apple for good. Just can not get an answer.

Hello Apple, My Name is Elijah Roberts I have a very big problem, my little sister made a bunch of purchases behind my back and I tried to get refund on October 16 (As Shown in the Picture Circle in Red) but however my refund request was denied and my little sister claims that the apps she made those purchases from are not working. So Apple do the right thing and give me a full refund immediately for all the purchased items that are in the October 16 report a problem Apple section.

I purchase my iphone 11 a year ago. It stopped operating last night. I brought it into the apple store and they told me they can not help me as the system died. I Had to go out to purchase a new iphone and pay off $250. for my iphone 11. This should not have happened for a phone of one year. I have always purchased ap[le products and this is a great hardship for me as I am on a fixed income.

You know how terrific Apple employees are in providing support with Apple products? Well, you’ll get none of that with the AppleCard by Goldman Sachs. Disputes dissolve into a vast void, never to be resolved. I disputed a charge for THREE MONTHS because a merchant did not receive the payment I *was* charged for by AppleCard. I had to pay the merchant again through another method and never received restitution from Apple/Goldman Sachs, despite several contacts with chat and phone support, including with supervisors. I had to start from scratch with each contact, and at one point, my dispute had been closed without my knowledge or consent. I’ve never experienced worst customer “support” and no longer trust the card, so I will have to close the account. This is a serious blight on the Apple brand and they should cut ties with Goldman Sachs as soon as possible.

We have recently purchased 6 Macbook Pro 2022 Laptops from one of your agents in Zimbabwe through Apple centre Zimbabwe on 27/07/2023, Invoice Number QT270705 at Apple Premium Reseller Highlands Branch Harare.

The serial number for the laptop is the MacBook with Serial number QWMK2YFXWG. We have hardly used the laptop.

The laptop had sticking keypads on the right side and we reported this to your apple Centre Zimbabwe. It was advised that it was a software issue, and they confirm that the sorted it.

We took it back and just used it for a few minutes and we noticed a similar problem recurring. For some reason the key pads are sticking.

We have returned the laptop 3 times now and we are tired with your arrogant distributor. We understand terms and conditions but if the product is not working why cant we get a new one.

We do not want to write these emails since we do not have the time.

Got a pile I phone 14. I have tied several times with apple care to refund my my I phone 13 apple car. Won't transfer it. Int me to pay $ 200 and some dallar for a new plan. I can't afford it.

I have apple till feb why can't I use it. I an't get any help.

Give my multiple times. They could not find my apple information and payment. I know what credit card I use.

Customer service takes advantage of

Elderly people.

2 das of hold no resolve. Reps speak don't unnderstand english, can't get a supervisor,

Dear Sir, Madam

I am formally lodging a complaint in respect of my order with apple for several items (see attachment 1).

On July 8, I ordered and paid for a Macbook Pro with specifications as per attached. The order included cables and also AppleCare. You billed me for this and also for shipping. Payment for all was done and accepted by you upon placement of the order so I have fullfiled my contract.

On the other hand, Apple has not only disappointed but rather caused me discomfort inconvenience and damage. What happened after placing the order was:

- The order was instructed to be shipped to the same address but what happened was:

(a) the cables shipped separately and arrived at the address given. The package was left outside the door when no one was home. Fortunately, it was located.

(b) the computer was en route and showing progress of delivery, then unexpectedly we received a message that the streat was not recognized (despite that the entire order was going to the same address and part 1 of the order arrived without incident at the same street address). The next event was a notification of delay. And subsequently we received a note that the order was cancelled and that the item was returned to your warehouse and was not in a condition to be re-delivered.

(c) We called several times but had very unsatisfactory responses given that there were no supervisor - except upon the third try a person called Dominique who was unhelpful, did not know the terms of the contactual arrangements for an order and simply offered a USD 150 discount on another order.

(d) Upon investigating no other similar model computer is available and the USD 150 certainly does not support the cost of international calls, hours waiting online and inconvenience caused by not having a computer available for business purposes - a business highly reliable on this computer.

The situation is not only disappointing for me, but inconvenient and has caused me financial loss. The service team made no effort or suggestions of how this could be remedied.

I suggested:

- greater discount

- making a newer model available at the same price

No suggestions were accepted nor counter suggestions made. The refund took several days.

This is simply not a standard of consumer service that is acceptable.

Please reach out and provide us of information to understand how this complaint will be handled and within what timeframe.

Apple sold faulty AirPod Pro devices in 2020 and were aware of these faulty units through the year 2020.

After I purchased my set of AirPod Pro devices, mine failed after 13-14 months. When I checked on them on the Apple Support site I was advised they were out of warranty on April 23, 2021 (originally purchased on April 23, 2020) and there was nothing they would do except sell a "repair" at $190.

I went with a wired set of ear buds instead for under $50, that still work to this day.

Approximately July 1, 2023 I was reading about Apple knowing about the faulty AirPod Pro units in early 2020 and they extended the warranty of these devices for (3) years to cover early purchasers. Since I was never made aware of this until after July 2023, they still would not honor the warranty of these faulty devices because I had missed the (3) year extension from April 23, 2023.

This is such a deceptive practice and Apple should be ashamed of themselves for offering to replace the old units, with old units at a cost of $90 when a brand new pair of AirPod Pro V2 are only $199.

I feel this is a deceptive practice and an obvious attempt to force customers into purchasing more that they need to and also not honor rectifying the originally deceptive practice of selling defective equipment onto an unsuspecting consumer

I purchased an iPad mini 6 for my wife in January 2022. This is her second iPad mini and she really likes it due to the size. Due to the high quality 1st iPad mini she had, we decided to go for the 256 GB this time. We paid $649 + tax to purchase this iPad mini. This is also the latest generation of iPad mini with USB-C charging port.

On July 2nd, 2023, my wife took out the iPad to work on something. For some reason, the tablet just would not turn on at all. For many days, we were not able to power it on regardless what the Apple official website teaches us to do. As a result, we made an appointment to go into the Apple store nearby for diagnosis. The Apple agent did all she could (including connecting to charging cable, computer) to find out what the problem is, but she just could not power it on. Her conclusion was that the software and the hardware are just not communicating and the main board is likely malfunctioning. She offered to replace it with a new iPad mini for $349 + tax.

It's only been 1 and a half years since we bought this iPad mini. It is always in a protection case. There is no liquid/water damage. It just happened like that. After doing some research, I see that many people are having the same issue. So I called Apple customer satisfaction support (1-800-my-apple) and told them about the situation. They said I should have purchased the Apple care. They would try to talk to the post-sales team and see if they can issue some credit (maybe 10% of the price...nothing is guaranteed) if I purchased a new iPad.

WHAT THE HELL!? Apple product is viewed as a premium price, high quality item. Yet, it broke after 1 and a half years. And they would not even extend the warranty or at least try to show some concern or help. Has Apple quality gone down? Or is it their customer service that's always been rude like that?

If this is a common issue that people are experiencing, shouldn't they take care of it by OTA update or issuing a recall? Does it make sense to pay $1100 ($649 + tax & $349 + tax) for a iPad mini after 1 and a half years?

Regardless how I complained or talked to them nicely, Apple just would not do anything about it. Big companies ALWAYS WINS! Customer satisfaction is just a gimmick. They don't really take care of their customers.

I'm so mad at Apple right now. I bought an iPhone XS for a whopping $1,600 just 8 months ago and now it won't charge with the lightning cable. I called Apple to see what my options were, but they said they were limited because of Covid-19. They told me I could send the phone to them to get assessed and potentially fixed, but that could take up to a month depending on shipping. I explained that I'm an essential worker and can't be without a phone for that long, but they said they couldn't give me a phone to use in the meantime.

My second option was to book an appointment with an Apple authorized business, but the closest one is 45 minutes away and they're booked out for the next 3 weeks. I have to call weekly to try to make a booking, but they don't answer the phone or respond to emails. Even if I could get a booking, I work 6 days a week from 6am to 4pm and the business closes at 5pm and isn't open on weekends.

I called Apple back and explained my situation, but they didn't seem to care. After hours and days of fighting, they finally offered to let me send in my phone for $40 and be without a phone for days. And they wouldn't even give me a new phone - just a manufactured one.

I'm so disappointed in Apple. They're a multi-billion dollar corporation and they can't even spare a new phone for a customer who spent thousands on a phone that's still under warranty. And they won't even help out an essential worker who's risking their life to service Australia. I'm seriously considering spending my money elsewhere from now on and you should too. This isn't how a successful business should treat its loyal and paying customers - pandemic or not. Apple needs to be boycotted.

I bought a Custom Designed MacBook Pro from Apple's website in November 2020 for my new business. I also bought a Desktop, iPad Pro, and some accessories. I've been using Apple products for the last 10 years and have always been satisfied with the experience of owning a MAC. In fact, I've convinced many people to switch from WINDOWS to MAC and told them "once you go MAC, you never go back". I was a true Apple Fan.

However, last week, I was using my laptop to prepare documents for my Father-in-Law's funeral and noticed that the computer needed to be charged. When I plugged in the power cord, it wouldn't charge. I bought a new power cord, but it still wouldn't charge the laptop. I contacted Apple Support and was given a service center in my area to take the laptop to, but when I arrived, I was told the service center wouldn't be open until the end of July. This is when my nightmare began.

I had to borrow a laptop from a family member to complete the things I needed for the funeral, which was out of town. After arriving back home from the funeral, I checked with a couple of local shops to see if they knew anything about my model of computer. One shop told me that my year and model of computer had SEVERAL computers that had to be returned to APPLE because they refused to power up. He told me between him and his shop in New York, they had received 15 of these computers in the last week alone. This is obviously a hardware issue with this brand of laptop, and I'm sure APPLE is aware of this.

When I contacted APPLE to repair my computer, I was told it would take 2-3 days to send me a box to return the computer, 7-10 days to fix the computer, and another 2-3 days to return it to me for a total of approximately 16 days or between 2-3 weeks. I informed APPLE that this was my primary computer for work, and they told me there was nothing else they could do. After taking my money, they were unable to provide any additional support to assist me in getting my computer back sooner. I even suggested that they overnight me the box for repair, and they told me they were unable to do this too. How disappointing.

I've worked with a number of companies who make it a priority to fix their product, especially when it's an error of their part, as soon as possible, especially if the product is used for your business. A company as large and prosperous as APPLE should have something in place so NO CUSTOMER has to wait 3 weeks for a repair that is clearly a result of a defective product. I am very disheartened by APPLE's response and wanted to share my experience so other buyers could be aware BEFORE they purchase with APPLE. Customer service is EVERYTHING, and APPLE's lack of consideration and care will definitely make me think twice before making another large purchase for my company!