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International Satellite Communications Complaints & Reviews

International Satellite Communications - New York, Staten Island / CHARGES FOR CALLS NOT CONNECTED/OUTRAGES PRICING

I PHONED MY HUSBAND FROM COSTA RICA AND THE FIRST CALL HAD NO CONNECTION. THE SECOND CALL WAS BRIEF AND DID NOT EVEN LAST 3 MINUTES. WHEN I RETURNED FROM MY TRIP I FIND 2 CHARGES OF $41.92. WHEN I CALLED THE 800 NUMBER THAT WAS ASSOCIATED WITH THE CHARGES. I WAS GREETED BY A RUDE INDIVIDUAL WHO CALLED HIMSELF STEVE. HE EXPLAINED TO ME AS IF I WAS A 5 YEAR OLD THAT I WAS CHARGED THE MINIMUM CONNECTION CHARGE. I EXPLAINED TO HIM THAT I HAD NOT CONNECTED ON MY FIRST ATTEMPT. HE WAS ABLE TO SEE WHAT NUMBERS I CALLED AND WHAT DATE AND TIME. HOWEVER HE PUT ME ON HOLD SINCE I ASKED TO GET MY MONEY...

International Satellite Communications - Colorado / Unauthorized charges/exorbant charges

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For all of you interested in the address of this company, it is: 511 E. San Ysidro Blvd. Suite 1770 San Ysidro, CA 92173. They are scam artists aand should be investigated by the better business bureau and the FBI for fraud and illegal/unauthorized charges to credit cards of pay-phone users. They pick up your bill from the local companies that own your pay phones and charge you an exorbant fee on your credit card for making the call. Their customer service claims that they are a collect call processing company, yet no operator comes online to help you with the collect call. No warning, notice...

International Satellite Communications - California, San Ysidro / Unauthorized Charges

I was travelling and needed to call my daughter to say good night each night, but didn't want the calls on my hotel bill as I was traveling for work. The hotel posted long distance charges in the in room directory, but the phone showed an option to place the call using your credit card which is what I did...not knowing the charges would differ. I made a total of 13 calls for a total of 36 minutes and my credit card was billed $384 dollars!!! That was more than my food for the 2 weeks I was gone. I disputed the charges with the company, (International Satellite Communications), and after...

International Satellite Communications / Billed telephone calls without being connected

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I placed 2 telephone calls to my friend when I arrived in Ireland. Both times the phone rang, no answer. I was charged $19.85 for one call and $19.80 for the second. When I contacted the company they insisted I left a voice mail. I explained I never reached the party, they offered to reimburse me $15.85 for both calls. I insisted on an investigation that will take approximately 4-6 weeks. I told them I wanted the investigation. This company is out of control.

International Satellite Communications / Local phone call placed at phone booth on Les Champs Elysee in Paris

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I placed two phone calls on April 4, 2009 in Paris, France -- both calls were made in Paris to a local Paris phone number for a few minutes each time. Over one week later, $101.57 was charged to my credit card for these two calls (for call #1 I was charged $63.59 and for call #2 $37.98). Neither the connection fee or fee per minute was listed on the advertisement posted in the phone booth and I was shocked to find this outrageous fee charged to my credit card. When I called customer service, they told me that there is a range of "fees per minute" and that it depends on the call (they were not...

International Satellite Communications / Unauthorized billing

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Last weekend I lost my cell phone at LAX (Los Angeles International Airport) and needed to use a payphone to make 4 phone calls. I swiped my credit card in one of the available payphones by my departing gate. While I knew that it would be more expensive than using change, how expensive it turned out to be was utterly ridiculous. The first two calls I made were to my lost cell phone, a local call that went directly to voicemail. For each of these calls I was charged roughly $9. I made two subsequent calls, one to Orange County and one to San Francisco. Both lasted roughly 5-8 minutes and cost me...