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The good, the bad, and the ugly - discover what customers are saying about Ideal Feet

Welcome to our customer reviews and complaints page for Ideal Feet. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Ideal Feet.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Ideal Feet's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Ideal Feet, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Ideal Feet. Your feedback is an important part of our community and will help others make informed decisions.

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6:28 pm EST
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Ideal Feet Shoe inserts

I had so much knee pain I thought I would need a knee replacement. I went to a Podiatrist who said it was my fallen arches. He said I would have to make an appointment to have my feet scanned, they couldn't do it that day. He said it would be $500.00.
On my way home I stopped by the Ideal Feet store on IH 35 in Schertz where the sales lady convinced me that their $400 shoe inserts would do the same as a Podiatrist's so I purchased a pair. I did as the instructions said and wore them for 2 hours for a few days, them 3 hours, then 4 hours a day.
After a month I was leaving them in all day but when I took off the shoes the side of my right ankle ached! It ached so much when I was driving that I would limp afterwards. The inserts were stiff but I suspected that they were flexing and not supporting my arch so I tried an experiment. I folded up a paper towel and put it under the arch of the insert to hold it up against my arch. And it worked! When I supported the arch of the insert my ankle didn't hurt afterwards!
So, I am stuck with $400 inserts that don't work as advertised!

Desired outcome: I would like a refund!

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12:44 pm EST

Ideal Feet Orthotics caused more pain, expensive, no returns.

I purchased the Ideal Feet orthotics because I was so desperate for relief from pain in my knees, ankles and feet. I was influenced because Jody Dean on KLUV 98.7 in DFW spoke highly of them in commercials. I feel I was totally duped into buying these things. They did nothing but cause more pain. The company told me there was no return on them and I would have to progressively wear them a little longer each to "break them in." This was a dumb purchase and I keep them sitting on my desk to remind me that desperation gives birth to stupidity. I was a single mom trying to support four kids and could have done much good with the money I wasted on this ridiculous product.

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7:41 pm EST
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Ideal Feet False Advertising

I heard the ads on the radio say that the inserts were changing peoples lifes and to come in for a free fitting with a lifetime guarantee. So my husband and I went in to try out these miracle orthotics, it would be worth the $400.00 if they worked and if they did not perform as suggested then we would get our money back with the "lifetime guarantee".
We went in and Brian fitted us, he did a balancing test, and talked about the lifetime guarantee many times and told us many stories about how well people were doing with their feet with these miracle inserts. He keep us distracted from reading any thing .At first the inserts felt different. He said that to really know if they would work we would have to wear them for 2 weeks or so and increase the wearing time a little each day. We followed the protocol .
My husband did not notice any change either way, but I could never wear them for more than an hour before my feet hurt. I really tried to make them work. I went back for another fitting and was given a softer pair. I tried to wear them for two weeks and it got so I was not able to walk with them at all and they increased the pain in my feet the more I wore them. I stopped wearing them and went back to the store to retreive my old ortothics and ask how we get our money back with the "lifetime Guarantee".
He told me to call the corporate office whos number was on the back of the receipt and this is when I saw where it was written about the "no refund".
They never called me back but E-mailed that I should go back in for another fitting. My feet are just starting to feel better after not wearing "Ideal Feet" and it has been about a month.
For someone to talk so conviencingly about a product without a money back guarantee had us blind sided. BUYER BEWARE!

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higharch08
Moore, US
Apr 19, 2012 5:44 am EDT

With the Ideal Feet supports I have been able to be much more active. I had back pain due to the lack of support with my feet and the supports have been awesome. The fit for life program is what I like the most because anytime I need an adjustment I can go to the Ideal Feet store and they will change my supports at no cost! These are truly worth every penny.

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10:18 am EDT

Ideal Feet NO REFUNDS, PRODUCT DON'T WORK

Spent $260 on inserts from Ideal Feet for my shoes to ease the pain in my left foot. About 5 hours after wearing the inserts the pain got worst in the left foot and started in the right foot. In less than 24 hours of my purchase I went to get my money back and Fred the manager said no way. The inserts was in the original condition, and I explained to him what happened. He wanted to make adjustments and the receipt you sign says no refunds. I'm out $260. Thanks Ideal Feet.

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disappointed ray
Wimberley, US
Mar 19, 2014 9:16 pm EDT
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I purchased foot inserts for foot pain from ideal feet after being re- fitted and several trips wasting time and money I have been told there is no more they can do for me and the $800.00 I SPENT IS THERES TO KEEP. I HAVE BEEN ROBBED PLEASE SOMEBODY HELP!

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8:07 pm EDT
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Ideal Feet arch supports do not work, and the company does not want to provide a refund. The deal is that they will take your money, and that is the end of the deal. The little pieces of plastic that they sell you might cost them $10, so that leaves them $390 profit. You can almost tell from the constant radio advertisements that they are spending a...

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5:53 am EDT

Ideal Feet Stay far away

If the orthotics from Ideal Feet don't work for you, you will not receive your money back! We're talking over $400! Why take a chance? Ideal Feet does not use any medical professionals or anyone with a background in podiatry or orthopedics. Spend less than $50 and get orthotics from an Amazon store or some other source that will actually refund yr money if you're not satisfied. Oh, and, you should know: Ideal Feet resells their product! Not only are you spending an arm and a leg, you may be getting used inserts! Disgusting!

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higharch08
Moore, US
Apr 19, 2012 6:01 am EDT

If you go to a podiatrist for orthotics you won't get your money back either. With Ideal Feet you will get free adjustments for life, plus you can use Ideal Feet supports in any shoe. For the $400 you get two pair of supports and cushions, well worth every dollar!

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10:42 am EDT
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Ideal Feet commercial

This is simply about your stupid commercial. You have the spook claiming that he is now driving greens that he used to be "twenty or thirty yards short of." Let's think just a second. Nobody is driving par fours, insert or not, and nobody "drives" par threes. If he was short on par threes, that's not the fault of his feet. If you're going to do a golf commercial, have somebody write it who has actually played golf.

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2:43 pm EDT
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Ideal Feet Product does not work

Went into their store, just to be fitted and to see if there was something I can do. The Sales guy, had me take my shoe off, walk on carbon paper to get imprints of my feet. I did that.
To my sursprise, at the end, He told me I owed him $524.oo.
Ok, If that had helped me, then it was worth it. But to this day, nothing has improved, in fact, my feet hurt even more. I got inserts, Plastric, hard, inserts. My sister who lives in Oregon got the same pair over the internet for 19.95 . And I looked at her, they are the same. The color is different. I was thinking that they custom fix you. They go into the back room and get something they already have available. Dont go to this store, to be fitted. Go to a Doctor first.

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craigS57
Dallas, US
Mar 22, 2010 1:43 pm EDT

You probably didn't follow the sales person's instructions. When I went in I was told there was a few days before you really felt relief but that you had to wear them for an hour the first day, 2 hours the next, 3 hours the next and so on. I followed the instructions to a T and have felt the benefits. These inserts have really helped and I have even started jogging again, after 5 years with horrible foot and back pain.

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4:12 pm EDT
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My wife has suffered for a couple of years from pain in her feet and lower legs. She's been to doctors and specialists and, to date, has received no definitive diagnosis or effective treatment other than pain pills which don't work and offer side effects she'd rather avoid. I heard about Ideal Feet because they advertise on a radio station I listen to...

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