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Hutch Complaints & Reviews

Hutch / Wrong information given!

Hutch (hyderabad) had sent out a message saying that there is a promo offer wherein if a customer pays monthly 99Rs, he will be able to make calls to Gulf Countries @ 3.99 per minute. After I activated this offer on my number, the 99 Rs was deducted from my account as stated in the message. But I was charge @ 7.99 Rs per minute. Upon asking the clarifications on this, the executives says : "It was a mistake from ourside. But nothing can be done now, you will have to pay @ 7.99". I had also raised a complaint by calling their call center which was never looked into...

Hutch / Fraud and cheating!

I travel on business Internationally. I write this complaint from USA where I am on a business trip. I prescribed for International Roaming Services. The company asked me to pay Rs.2500 in order to activate my International Roaming. When I landed in New York, I found out that I could only receive calls from outside USA but, cannot dial a single number. I contacted the Hutch Customer Care in Mumbai and they said that there is no problem from their side. I wasted talking to the customer care officer for over 15 minutes and during this time, they only kept telling me that everything is in order...

Hutch / Wrong information

I have been using hutch service for quite some time now and have always experienced problem. The customer care agents has no updates and has caused a lot of inconvenience due to their lack of information. I have recharged my no on 30/08/07 with rs.495 which is supposed to give me a years validity and to charge .25 p for calls made to hutch phones. However , i have been charged at .50p to hutch phones till now. When asked the customer care agent about this he said that the charges have been reviewed and according to the new charges the rate is .50p to hutch phones. At the same time, the vendor from...

Hutch / Hutch hello tunes

I am using Hutch Prepaid Number and actual user is my Son. The scheme is Hutch Life Time Offer . Every day, Hutch Plays hello tunes with various options with Bollywood Songs. Two days back my son was having a balance of Rs.45.00 in this account. When suddenly a call was received from Hutch it started playing Hello Tunes with various options to select the songs. My son immediately canceled the call. Next day, my son saw Rs.45/- has been deducted on account of selection of Hello Tunes. We call up the Executive-Customer Care and it was told to us that Caller Tunes has been activated...

Hutch / Hutch care is ridiculous!

I must say hutch care is ridiculous, coz they cant process my single request in eight days. First i had asked for deactivation of commercial messages from hutch side being sent to me , that was not done till time... every time i call customer care he is asking to give 24hrs time to do it. Secondly hutch care don't know the system numbers on which we need to send the messages of request. I asked for activation of Missed call information on my cell, first person told me to send ACT MCI to 155 so i did, and message was not delivering, again i called other person told to send same message on...

Hutch / Customer Dissatisfaction is the motto!

Have written two complaints and have got an auto generated feedback that somebody will address my concern. However, no body writes back / contacts us. Also I think, the customer care staff is trained how to be rude to a customer. Customer Dissatisfaction has to be the motto of this huge organization which i guess has grown beyond its size

Hutch / Sim card non-functional!

The following e-mail message was sent to Hutch without any response: Dear Sir, One of your Dealer came to our Office on Saturday ( 9.6.07) and sold one post paid Hutch connection to us inspite of being fully aware that we did not have a spare Mobile set. Therefore, he did not test the connection on the day he sold the set. But eventually when we did buy a set from NOKIA counter ,they found that the set is giving a caption "Insert SIM card" inspite of the SIM card being inserted inside the set. The Representative of NOKIA also tried your SIM Card on 2 of their Mobile set but the same caption...

Hutch / Worst customer care and network service

I am having Hutch prepaid account in Bangalore and facing lot of problems. I have validity for another 5 months and i have sufficient balance. But still when i make a outgoing call it says I don't have sufficient balance. If i call my mobile no from another phone i got message "My no is temporarily disconnected". I tired of calling Hutch care for past 1 hour and i am not able to get line and get clarify my problem. Worst and worst service.

Hutch / Auto debit mode of payment

This is with regard to auto debit mode of payment for my connection # 9886121543. I been using Hutch auto debit facility from last 9th months with my old cell no # 9986072343. I had lost my cell so I want for new connection this month and I had give all required documents with credit card photo copy as auto debit mode of payment. The bill cycle for me is 24th of every month and due date is around 8th or 9th of next month. I had received SMS from Hutch informing that payment had debited from your credit card for this month. I have not received bill till yet and before that only they have...

Hutch / Fake promises! Worst service!

On 16 December 2006, i dialed 888 from my hutch number just to know what is the best deal for me today. the recorded tape said the following words..." recharge yourself with hutch Rs. 2000 "e-recharge", get 6 months validity and complete talktime. THE EXTRA TALKTIME GETS CREDITED WITHIN 48 HOURS". From my dealer, i got this recharge done and in lieu of Rs. 2000 as talk time, i got Rs. 1581.90. I waited the next 48 hours for the balance amount (i.e Rs. 418.10) and to my shock i dint receive that amount even after a week. I tried calling hutch customer care every moment but it not reachable even today...

Hutch / Wrong billing for prepaid connections!

Va

I came across the complaint of Mr. Sivakumar Nachimuthu of SRF, CIFE, Mumbai 400061 regarding wrong billing on his prepaid mobile connection of HUTCH. In his case, HUTCH had alleged that there must be something wrong with the handset. But in my case, HUTCH said that it is not possible to investigate complaints of excess billing in case of prepaid connection, meaning thereby that the consumer of a prepaid connection has no remedy against wrong billing and he has to suffer even in case of the system failure on the part of the service provider like HUTCH. I am a subscriber of HUTCH in respect of a...