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Hotels Plus Complaints & Reviews

Hotels Plus - Florida, Orlando / False representation / Stealing Money

St
Jul 18, 2014

This company deserves 0 stars!! BEWARE! This company is a scam!! I called to make a reservation and after some initial confusion, I asked the rep if I was speaking directly to the hotel. She advised me yes I was. Also when you call they say "central reservations" to throw you off even more. I explained I was booking for a wedding block of discounted rooms. She confirmed I was in the block and received that discounted rate. She asked for my cc info, which I asked "to hold the reservation correct". Again she said yes to hold. After booking I received a suspicious email not from the actual hotel...

Hotels Plus - Tennessee, Springfield / repeated charging

Ag
Apr 26, 2011

When filling out and sending the reservation request, a notice of rejection comes across the screen. When I double checked the information and sent it in again, still came back with error message. Hotels plus then called me and said that they were notified that a card didn't go through. She manualy took my reservation then the next day, Hotels Plus called me to say that the hotel that we had reserved through them, was booked and there were no availablity but that they could book us at another hotel. I agreed, but our card was declined. When we checked with our bank, there were 4 (four...