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Homestreet Bank Complaints & Reviews

Homestreet Bank - Washington, Seattle / Home Loan Customer Service

Oct 26, 2012

Very unhappy with my homeloan services at Homestreet Bank. I have had 4 home loans through Homestreet in the past 7 years. The local level is great, its the corporate branch that is troublesome. I had made a payment on my home loan over the phone and they did not apply it to my loan. I called and gave them the confirmation number and they found it. They said they would fix it. A week later I got a letter that my loan was in default. I called first thing Monday morning as they dont have live customer service except for 8-5 Monday-Friday. The loan person told me to disregard the letter. I wa...

Homestreet Bank / Unable to log in

Nov 25, 2011

I've been trying to log into Homestreet Bank's online mortgage payment service (operated by Western Union Speedpay) for four days. Each time, I either get a message that my session has timed out (literally within fifteen seconds of beginning to log in) or I get sent to a screen telling me I need to change my password. Although I know my password and user name are correct don't actually need to change it, rather than hassle with it, I've tried to change my password so I could just get into the system and pay my mortgage. When I try to do this, I receive a message saying...