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The good, the bad, and the ugly - discover what customers are saying about HitchFinder.com

Welcome to our customer reviews and complaints page for HitchFinder.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with HitchFinder.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used HitchFinder.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with HitchFinder.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with HitchFinder.com. Your feedback is an important part of our community and will help others make informed decisions.

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7:55 am EDT

HitchFinder.com No Customer service

I placed 2 orders with this company- the first order showed up in a timely matter but the second order did not show up untill 40 days after the order was placed and was the completely wrong part number for the Car. The order form that cross references the vehicle type on the website is incorrect. I called numerous times and only once talked to a real person who was an answering service. If you call there number- they automatically put you on hold indefinately and if you try asking for help through the website they never respond.

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hitchman
Burnsville, US
Aug 13, 2010 1:34 pm EDT

This website is now run by a very good company out of Minnesota and is no longer affiliated with the Texas outfit at all. Check their "contact us" information to confirm.

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5:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HitchFinder.com Misinformation and poor customer service

I had major problems with this company. In-stock trailer hitch did not ship for 5 days, and no info received to state why. On the 5th day, I called customer support, multiple times, each involving long on-hold waiting. By the end of the afternoon, I had received three different tracking numbers, two of which weren't even valid UPS numbers, and none could confirm pick-up from the company. (I phoned UPS in person with each number, rather than using there online tracking). Besides the different tracking numbers, I also received three different pick-up times. (yesterday morning, this afternoon, and this morning). I finally gave up, I can't wait until next week to see if this hitch has actually shipped. Called to cancel my order, and waited on hold for 30+ minutes. After more runaround, they finally agreed to cancel my order. Now all I have to do, is get my 150 bucks back. Wish me luck.

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hitchman
Burnsville, US
Aug 13, 2010 1:34 pm EDT

This website is now run by a very good company out of Minnesota and is no longer affiliated with the Texas outfit at all. Check their "contact us" information to confirm.

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hitchfinder.com 916 113th Street Suite B Arlington Texas 76011 Phone [protected] I was new to the hitch scene and thought all hitches had 2" receiver. This belief was further reinforced by the fact that non of the hitches sold on the hitchfinder.com web site specified a receiver size. I ordered a class one hitch from hitchfinder and was surprised when it...

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12:00 am EDT

HitchFinder.com No refund

I purchased a class I hitch from Hitchfinder.com in Feb.2006. It was out of stock and took almost a month for it to arrived. I realized I needed a class II hitch and reordered the correct hitch which they charged to my credit card and was told I would get credit when they received the old one. I got an RMA # and shipped UPS. on 3/08/06 they received the hitch on 3/13/06. I still have not been credited with the refund. I called 5/29/06 and was told they would refer it to the accounting department as of 7/10/06 still no refund.

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hitchman
Burnsville, US
Aug 13, 2010 1:40 pm EDT

This website is now run by a very good company out of Minnesota and is no longer affiliated with the Texas outfit at all. Check their "contact us" information to confirm.

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Mr. Morin
,
May 23, 2008 4:11 pm EDT

I also had major problems with this company. In-stock trailer hitch did not ship for 5 days, and no info received to state why. On the 5th day, I called customer support, multiple times, each involving long on-hold waiting. By the end of the afternoon, I had received three different tracking numbers, two of which weren't even valid UPS numbers, and none could confirm pick-up from the company. (I phoned UPS in person with each number, rather than using there online tracking). Besides the different tracking numbers, I also received three different pick-up times. (yesterday morning, this afternoon, and this morning). I finally gave up, I can't wait until next week to see if this hitch has actually shipped. Called to cancel my order, and waited on hold for 30+ minutes. After more runaround, they finally agreed to cancel my order. Now all I have to do, is get my 150 bucks back. Wish me luck.

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