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Hawaiian Telcom Complaints & Reviews

Hawaiian Telcom / Charge for a service I did not order

The customer service representative I spoke with today was very unfriendly and accused me of being dishonest. Here's what happened. I moved into my rental apartment 2.5 years ago and from that day on I had cable TV and Internet. I never questioned it because condos often times come with extras. I only had a Hawaiian Telcom home phone account. Then about 3 months ago I wanted to sign up for a Hawaiian Telcom Internet business account. The customer service representative, after many questions, told me that I currently shouldn't have any Internet because I'm not being charged for...

Hawaiian Telcom / continues errors

SENCE HAWAIIAN TELCOM BECAME THE TELEPHONE COMPANY IN MY AREA OCEANVIEW HAWAII IT HAS BEEN CONTINOUS ERRORS. WHEN I CONTACTED TELCOM ABOUT MY LONG DISTANCE PHONE BILL APROX 8 TIMES THAT THEY WERE CHARGING ME 12 PER MINUTE ON LONG DISTANCE IT WAS NOT CORRECTED UNTILL I GOT IN CONTACT WITH THE HEAD OFFICE. WHEN I PUT MY PHONE ON VACATION PLAN THE LAST TIME AND GAVE THEM A REFERAL NUMBER, WHEN THE NUMBER IS CALLED IT SAYS OUT OF SERVICE. WHAT IF SOMEONE IS TRYING TO GET IN TOUCH WITH ME. PREVIOUSLY WHEN I PUT PHONE ON VACATION PLAN THEY HAD THE WRONG REFERAL NUMBER, I CALLED ABOUT THIS 4 TIMES...

Hawaiian Telcom - Hawaii, Aiea / Terrible customer service

Be

Every month at the dinner hour Hawaiian Telcom calls us to tel l us we haven't paid our bill. The story never changes. We always do pay it, but they call us and ask us to pay it before we ever receive our bill. I suggest that they send us our bill in a timely manner and stop the "bill collector" style phone calls to our home. It's obnoxious. Hawaiian Telcom did not receive our internet business when we moved because the Hawaiian Telcom guys couldn't figure it out and didn't keep their appointment to send out a technician to fix the problem. We went with the cable company instead. We have been disappointed with Hawaiian Telcom.

Hawaiian Telcom - Hawaii, Honolulu / Scam and fraud

Va

On June 13, 2008, Hawaiiantel.net 'upgraded' their email system. When the upgrade came on line, my inbox was 75% spam, with lots of duplicate messages. I had never had this volume of spam before the upgrade. The deluge has never stopped. The FAQs on the website had no information about setting filters or blocks. The first time I called technical support, I was told to mark the messages as spam. That did not reduce the volume of spam. The second time I called, I was told I also needed to block the sender. This didn't help either. The third time I called, I was told that I...

Hawaiian Telcom / The worst customer services ever!

Va

I disconnected my phone service with Hawaiian Telcom on April 21,2006. I am still receiving bills for the very same telephone number that was disconnected (It is now October). I have contacted the billing department numerous times. After waiting in their cue for up to 30 minutes at a time, I am told that it is an ordering problem? I have told them that it isn't possible it is an ordering problem as I do not have a valid phone number with them (I got this info from the order department). I have spent countless hours waiting in the cue, being bounced around from one department to another...