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1.6 86 Reviews

Harrah's Resort Complaints Summary

12 Resolved
74 Unresolved
Our verdict: With Harrah's Resort's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Harrah's Resort reviews & complaints 86

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9:34 am EST
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Harrah's Resort Service

I checked in the 30th only 1 one elevator worked. I reported it. They completely acted as if they weren’t aware. Then it took me 30 40 mins every time I had to get to my floor. Also the. I got stuck in the elevator the Wednesday Night. I reported it. I extended my booking for them to cancel it saying my card didn’t go thru yet they used the same card to charge my fee to I think it was more of the rate Harrah I found was unhappy w and cancelled my reservation I seen it happen the day before to another customer in line. Then they held my things hostage for hours and wouldn’t let me access my things. My service dog and all when I only ran down to update my key. They literally charged me more money on top and they violating the disability act. I want a full refund

Desired outcome: Full refund

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2:47 pm EST
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Harrah's Resort - Room and pool area

My boyfriend and I stay a Harrahs a lot considering we love the pool there. We stopped in on Wednesday 01/31. We were staying at the Hard Rock due to the fact that our last stay at Harrah's we had roaches in the bathroom which is normally never a problem. So, we went to the pool Wednesday, around 2 o'clock, and I had a small speaker with me. The clip...

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2:39 pm EST
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Harrah's Resort - Harrah's casino hotel - room refund

I have an unresolved issue with Harrah's Casino Hotel in Atlantic City. On October 29, 2023, we stayed at Harrah's Casino Hotel. We were at a show and upon returning to our room around 3:30 am, we found our room had been ransacked and valuables had been stolen. We immediately contacted security and filed a police report with the Atlantic City Police...

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Is Harrah's Resort legit?

Our verdict: Complaints Board's thorough examination reveals Harrah's Resort as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, Harrah's Resort stands out for its commitment to quality and security. Clients considering Harrah's Resort should delve into its customer service record to gauge compatibility with their expectations.

Harrah's Resort earns 91% level of Trustworthiness

Perfect Trust Endorsement: Harrah's Resort achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

A long registered date for harrahsresort.com can be seen as a positive aspect for Harrah's Resort as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Harrah's Resort's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Harrahsresort.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Harrahsresort.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Harrah's Resort as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Harrah's Resort appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • While Harrah's Resort has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 86 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Harrahsresort.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The harrahsresort.com may offer a niche product or service that is only of interest to a smaller audience.
  • A website that contains sports betting information, it is important to be aware of the potential legal and safety risks associated with online gambling. Depending on the laws and regulations of your country, sports betting may be illegal or require specific licenses and permits.
  • While Harrah's Resort offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
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5:15 pm EDT
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Harrah's Resort Jacuzzi tub, construction on elevators

Jacuzzi not working, construction woke us up at 8 am four mornings in a row. First I went to the front desk to address the construction, they apologized and removed the resort fee. Last night I filled the jacuzzi tub, got in and pressed the button to activate the jets….surprise, surprise…they didn’t work, so I went to the front desk and asked for some compensation. They said no, Cindy identified herself as a supervisor, I asked to speak with the manager on duty, she said no. I advised her that I was not informed about the jacuzzi’s not working. She told me that the front desk staff was not trained to advise guest’s regarding that issue. What kind of place are you guys running. I will never come back to this place again, even the smallest gesture regarding this issue would have been appreciated. Cindy went over to another person named Patty and they whispered for a while, but still no compensation…ugh. The worst customer service I have ever encountered.

Desired outcome: Apology and credit in my bill for this inconvenience

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7:46 pm EDT
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Harrah's Resort Hotel room

We stayed in the Bayview tower. I was so embarrassed when we got to the room. I have stayed at Harrahs prior, it was my friends first time.

I asked to change the room and that room was terrible too.

Both rooms had numerous stains in the rug, burn holes on the headboard and chase lounge. The chair at the desk in the room had a rip down the entire side.

Desired outcome: Bridget [protected]@gmail.com

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4:38 pm EDT
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Harrah's Resort Harrah’s Resort Southern California

DO NOT BE FOOLED BY HARRAH’S AND THE MARKETING TACTICS THEY USE TO MAKE YOU EVEN CONSIDER PAYING $300-$400/NIGHT IN “FUNNER”. CA!

I am telling you right now that after the experience my husband hasI had here this past weekend, you couldn’t pay us to stay in this s**t-hole again.

Let me start by saying that advertising that Sebastian Maniscalco was performing at Harrah’s was like putting lipstick on a pig (Obviously Sebastian being the lipstick that made Harrah’s the Pig look even somewhat attractive to where people would actually consider paying hundreds of dollars to see him perform here and close to a thousand a night for a crappy room).

We are from Temecula so it was a far drive for us, maybe 45 min, but the show started at 7PM so we wanted to see if we could check in early to use the pool so we got there at 2PM. We were told our room wouldn’t be ready until checkin time at 4PM because they were at max capacity for the weekend and running behind. That’s fine and understandable—but then 4PM came around, the room still wasn’t ready. 4:15….4:30…4:45…5:00PM…one hour after check in and now we’re getting very upset because we had less that 2 hours to get into our room, unpacked, showered, cleaned up to make the Sebastian Maniscalco comedy show at 7PM and we could no longer make our dinner reservation with our friends at Hells Kitchen. The front desk has no answers for us as to when our room would be ready (which was supposed to be a pool view suite) so they DOWNGRADED to a basic room that was ready on the first floor that looked out to a concrete wall. No one at the front desk apologized for the inconvenience.

We get to the room—it’s dirty! Had not been cleaned. The bed sheets were dirty and had been slept in, none of them were even tucked in and there was no fitted sheet around the mattress itself; the bathroom was dirty from whoever stayed in it the night before and so we had no clean towels even if we wanted to quickly shower in order to make the show; there weren’t even bags in any of the garbage cans—just unopened clear plastic liners laying at the bottom of the baskets as if someone took the trash out and intended to replace the cans with new bags but just didn’t bother. Would you believe we paid $600/night for a dirty room that we were downgraded to!?!

Now, we love Sebastian Maniscalco which is why we had no problem paying $300/ticket to see him…but the venue he performed in here at Harrah’s in “Funner”, CA? Completely ruined the show for us. The show itself looked like it was being held in a conference room with incredibly uncomfortable conference room chairs set up so close together that if you were an adult male over 180lbs like my husband, you were absolutely touching shoulders pretty snug and tightly with the person seated to the left and right of you. It was like they were packing sardines into a can just so they could make money. When we entered the “venue”, we thought we walked into a time-share presentation by accident and that we might have been in the wrong room. That was the vibe.

It was impossible for anyone to get drinks before and during the show because they had maybe three bar set ups with one bartender at each…now imagine hundreds of people trying to all get their drinks with only 15 minutes to spare…the lines were so long we just said “screw it” because we could hear Sebastian already starting his show. A lot of people were complaining and yelling in line about this.

I think Sebastian himself knows this venue was complete s**t. Not even two minutes into his performance he was already making comments about the “smoke effects” they used to introduce him—it was so overwhelming, “it looked like the place was on fire” (those were his exact words). Then he mocked the stage set up itself because there were two giant screens on either side of him showing him while he was performing, but so close together it was confusing and looked like an optical illusion. They were completely unnecessary.

He had issues with the camera man who was sleeping on the job…Sebastian would point someone out from the audience, ask the camera to highlight them, but the camera staff weren’t paying attention so he had to ask several times and made comments about their laziness.

Then his microphone began having issues creating a lot of feedback—not only for him (as he stated this during his show), but also for us, the audience, which I don’t think he even realized.

Like I said, advertising that Sebastian Maniscalco was performing at Harrah’s was like putting lipstick on a pig! Harrah’s was AWFUL, OUTDATED, OVERPRICED, DIRTY, UNORGANIZED, UNDERSTAFFED and unfortunately it heavily influenced our opinion of Sebastian’s show. There were so many issues with this place that it completely distracted from his comedy—to the point where his stand up itself became about just how s***ty Harrah’s was.

I WILL NEVER RETURN!

Desired outcome: I would like a response and an apology.

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1:36 pm EDT
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Harrah's Resort Self-parking

My wife and I went to McCormick & Schmick's for dinner on June 13, 2023 and had parked in the self-park lot. After dinner when we left the casino parking lot, I had gone in the cash lane to pay for parking. I inserted a $20 bill into the machine and the gate went up and I was waiting for my $5 change to be dispensed out of the slot that says change. No change was being dispensed as it stated it would be. I had other cars behind me waiting to leave also so I pulled out to let the other cars leave and I looked at my receipts that came out of the machine and the one receipt showed $15 paid and the other receipt said ** CHANGE SHORTAGE ** $5. I was not going to park again and have top pay another $15 to go back into the casino to get my $5. I was only visiting AC that evening because I live in Pennsylvania and was not going back to AC anytime soon. The following day I sent a message to a message board for Harrah's and asking them how they would send me my refund of $5 owed to me. After I ended the form, I received a message saying that they received my request and would have a response shortly. It is now June 30 and no response yet. I just can't believe that a casino has a change shortage. I even submitted photos of my receipts.

Desired outcome: I would like some type of response from Harrah's and also refund me the money owed to me.

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11:23 am EDT

Harrah's Resort amenities at Harrah's Casino and Hotel Atlantic City

I stay at Harrah's Atlantic City June 19 to June 20, 2023. Check in at 2 p.m. After changing into bathing suits my husband and I proceeded to the pool. Once we arrived, about 3 p.m. ,we were told that there was a $10 per person charge and we needed our ID's. What casino charges their guests $10 to use an amenity? By the way your other pool was closed. When do you bring ID to a pool? The pool was cloudy and the hot tub was cloudy. Needless to say, we also were not told that the pool closed at 5 p.m. So we paid $20 for only two hours. This is not acceptable. I called your customer relations dept today and spoke to Iona. She was not helpful. Said she was sorry but there was nothing she could due. I asked if she could give me points on my Ceasar Rewards card and she said no. What happened to making things right so the customer returns to your facility? We will not be back at Harrah's and will be leaving a bad review.

Desired outcome: Compensation of some sort. Some reward points or something else

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12:13 pm EDT
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Harrah's Resort Poker promotion issue/concern

Dear Customer Service,

I was at Harrah’s Resort in Atlantic City on Saturday, April 15, 2023 from approximately 7:00 pm until 9:18 pm. I was playing poker in the poker room at Table 13, seat 7 and at approximately 8:20 p.m. I had won a hand that qualified me for the High Hand Bonus which was Quad fives with a 10 kicker ( 5,5, 5, 5, 10). At approximately 8:57 pm, I picked my chips up off the table and walked to the desk and spoke to a dealer who was also acting as one of the floor managers to verify if my hand was still the top qualifying hand for the hour. He informed me that I had to wait till 9:01 to make sure my hand was still valid. At that time, my high had was still advertised on the monitor screens as the top high hand. At approximately 9:01, I began walking to the Cashier window that is located a few feet from the window and the manager that was speaking to me walked over to one of the poker tables that he had left dealing a short time ago and came back and informed me that my hand lost on the last hand of the hour. I disputed the timeline of events because it would be extremely rare and very unlikely.

There were approximately 12 active table in the poker room at that time. When a player is dealt a qualifying high hand, the dealer at that table screams out High Hand so the floor (managers) can verify and post on the monitor screen. At no time, when I was standing there waiting between 8: 57- 9:01 did anyone indicate High Hand or say a word. The dealer who dealt me my qualifying hand was speaking to me at the desk as he was under the impression I won as well. When I was informed that I did not win, the dealer who was speaking to me stated that “that is [censored] and didn’t seem right”. I disputed it briefly and chose to leave so I did not cause a disturbance and follow up in writing through your department. As I departed the poker room at approximately 9:16 pm, my hand was still displaying on the monitor screens that it was the winning hand for the hour.

For all the questionable events that occurred, I feel that there was foul play, corruption, or fraudulent intent. I would appreciate it if your complaints department or investigative department could verify that my hand was beaten within the allotted timeline, specifically 8:57 pm-9:00 pm and what that exact hand was that beat mine.

Thanks for any assistance you can provide in this matter.

Joseph Wareham

[protected]

Desired outcome: To determine if the high hand promotional bonus of $300 was payed out accurately, to verify that the integrity of your staff was not compromised and confirm what eligible high hand beat mine prior to 9:00 pm deadline.

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3:11 pm EDT

Harrah's Resort Hotel management & customer support

Stayed at Harrahs in Atlantic City, NJ. Placed my mobile phone down. Phone was taken. Spent many hours walking the hotel and visiting the security desk.

In order to apprise family and employer I made 6 calls using the room phone. Only 4 calls were answered. I was billed $150.93 for ALL of the calls.

Same day front desk waived 3 calls but refused to waive the remaining calls-$64.51 in phone charges. 300% more than the cost of the calls that totalled 6-8 minutes.

In 5 subsequent call to the Customer Relations Department and the front desk, the rude and disrespectful represntatives have unequivically denied me access to a "supervisor" to discuss a resolution.

Desired outcome: I want to have all 6 calls waived from my bill. I want a live call from Harrahs.

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11:17 am EDT
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Harrah's Resort Lady working in check out desk

I am writing this to complain about TRIS. TRIS was working the check out desk on 3/19 and was the individual to assist us. We had a question about parking. My mom is a Diamond rewards member and was staying at Cesar’s and she is handicap. We were her form of transportation and since she is handicap and we were providing transportation for her she gave us her card to utilize for parking, not knowing it would be an issue. We were charged the valet fee each day which shouldn’t have been. We told this to the valet supervisor Kevin, in which keven reported it shouldn’t be a problem and they would remove it from the front desk at checkout. So when we went to check out and asked about this TRIS was very aggressive in her response and lectured us as if we were criminals doing something illegal and knew it. She was very rude in her approach and aggressive. We didn’t ask about this in an aggressive way and had no issue paying it like we did. We were just under the impression since my mom is handicap we can use her Diamond rewards since we were her means of transportation. It was very off putting to be treated like scum from someone we just seeked guidance from. She needs to change her approach and tone of dealing with people if she is going to be working with people.

Desired outcome: Education and training on how to properly deal with people without being aggressive. Proper conflict resolution that isn’t aggressive or demeaning.

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6:34 pm EST

Harrah's Resort Disability Act

We arrive in Valet on Friday March 3rd, We asked for a wheelchair, we were told to go to a door near valet. We waited for awheel chair, they brought out a scooter, said it was for only hotel customers at $150/day.

We attempted to walk to Ruth Chris steakhouse as my husband was shaking so bad, he thought he was having chest pains. We arrived at the elevator, went upstairs and asked 2 mangers for a wheelchair on the way back to valet. They agreed. After we ate, we requested the wheelchair, a hour later, no wheelchair, so we attempted to walk down towards the car. We stopped quite a few times, and still no wheelchair was headed to the restaurant. I am so upset that you do not take care of your guest with disabilities. It was my birthday, and my husband was determined to have a nice dinner, yet this was misery for me, watching him suffer. I am so upset.

Desired outcome: We paid $40 for valet parking, and $300 at Ruth Chris, we will NEVER EVER RETURN.

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4:59 pm EST
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Harrah's Resort No house cleaning

-had to use kiosk to check in, wanted to talk to someone. But she said this is the way we do it now, not very welcoming!

-plugs by bed were loose. So we could not plug in sleep apnea machine

-woken 6x by loud like motorcycle noise. To find out it was the a/c

-told front desk . They upgraded us to a new room.

-plugs still were loose. Had to use the plug across room, then cord a tripping concern!

-came back to room after 6 to find room not cleaned. Called them and they said they are still working on it! Never happened!

-same thing next day, came back after dinner not done. Wet towels and garbage now overflowing. Went down to tell them. We needed towels, so she gave us 2 bags of towels & tp to bring to the room ourselves. I thought we were on vacation! Not very nice.

-next day room still not cleaned. Went down to desk, lady was nice and said sorry & took 2 days resort fee off. Should have been the whole thing!

-next day still not done! Talked to Mark and he gave us a$50 food credit. Which is nice but we are leaving the next day. So basically we had to get up early to go and get some food. So not very good.

-next day talked to someone at checkout to see if we could get all the resort fees taken off. She said no that they have done enough and she doesn’t want to talk about it anymore. It’s done she basically said. How rude! I was dumbfounded. Was not impressed at all with the service! I am a guest at a hotel. Isn’t this what I am paying for!? So I thought I would ask for a manager. Well, this was bad. She was uncaring about the whole situation. And she also said we were compensated enough. I just don’t get it. The WHOLE trip without house cleaning! That is just plain not right. And not to mention the noisy a/c and all the garbage bags in the hallways! Very unsafe and toxic.

Also, I forgot to mention that I have not been away for 3 years due to living in Canada, and it being Covid, and it was my BIRTHDAY!

This stuff was too much, and kinda made this my worst vacation ever!

Desired outcome: Just wanted a sincere apology and the resort fee refunded. Since that’s basically the only way to be compensated

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12:43 am EST
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Harrah's Resort Staff, service, roaches, filthy room, terrible staff!

We arrived for the JBJ volleyball tournament over MLK weekend. Checkin took 2 hours due to room being dirty, finding dirty tube socks in the drawer, filthy desk and broken amenities. Front desk had a crew in cahoots that refused to change the room initially and/or help alleviate the situation. The asst. mgr — Ms. Perry and her staff were unprofessional, racist, made a scene, insulting and condescending. Although they offered room service, they never made our beds. Similarly, another family had a situation where they had a cockroach crawl across their daughters’ face. Staff wanted to cover this situation up and would not provide access to a mgr. To add insult to injury, they had a staff member, poorly dressed named Charles, impersonating the mgr and addressing this matter and being rude and blatantly lie about being a mgr.

Desired outcome: Firing the evening staff that were part of Ms. Perry’s team including “Charles,” 100% refund, a formal apology, complimentary stays and upgrades for a year, and immediate Seasons status for a year.

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4:52 pm EST
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Harrah's Resort Atlantic City

My husband made arrangements to stay at Harrah's on January 3rd and 4th, for a birthday getaway, which we have done before. We were interested in trying the Oceans Casino Hotel in Atlantic City, but choose Harrah's because we enjoy their pool so much better. However when we arrived in our room, which was room 950 in the Atrium tower, the bed comforter had a stain and a wet spot on it. My husband called housekeeping and someone did come up to give us a new one in about 15-20 minutes. Then we did call room service only to find out the hotel didn't provide room service. Then we thought let go do to the pool, have a couple of drinks and relax, before going to dinner at Martorano's, which is also in the Hotel. Unfortunately to pool was not open, it was being serviced! When we checked in behind the front desk was a screen, that showed the pool and the hours that the pool would be opened, never did anyone tell us about the pool being closed when we booked our rooms. We did call to talk to someone about how disappointed we were, only to end up with no reasonable resolution. I do not for see us going back!

Desired outcome: I feel that a real resolution would be to give us two nights comp to us. The main reason was to enjoy the pool.

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12:46 pm EST

Harrah's Resort Hotel stay

We checked I explained my spouse is 100 % disabled Desert Storm Vet Severe PTSD We was there because my sister wasn’t well drove in from Ohio very tired .

The guy said I put you close and fairly quieter area

Children next door slamming doors couples fighting

Toddler pulling door against safety lock at 445 am witnessed by bell hop who took me to Tara who said she would check into but by then we check out after 5 complaints and now it’s 10 am and my husband is trembling no sleep and I’ll. I had been to desk and to multiple employees The only proactive employee was the the bellhop ! I am challenging the charge through my bank as I was not offered any compensation and my husband is now not doing well mentally and I’m here dealing with end of life issues with my sister. I feel this was horrible treatment of a veteran little mention of any other customer. I feel we should have been moved to another room and allowed to get some rest and late check out at minimum.

We would have looked at completing our stay Till Dec 18 with you but when we was disregarded and no care given by desk or Tara I will Never use Harrah again I use Ceasers Vegas faithfully but No more A disgrace to Veterans Believe me I will let it be known !

Desired outcome: Fix this disgrace!!! Honor what you say you stand for ! If you look under my maiden name Ramsey I could be comped for such. But like I say he should be offered his stay after this !

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10:32 pm EST
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Harrah's Resort Customer service/front desk

I've had the worst customer service dealing with these people. They have no communication skills. I had a situation that happened and I had forgotten to get a final bill so I called to get one emailed, I was not the primary guest on the room but I did put my credit card down for deposit. When I asked to have it emailed to me the lady from the front desk was extremely rude and said they couldn't do it, that they had to email it to the primary guest, I said it's my card that was put down and I preferred that my info not get sent to the primary and I would like it sent to myself. Mind you she would not tell me her name, I asked twice and she just resumed to talk over me and wouldn't allow me to finish my sentence. She kept putting me on hold, she wasn't answering my questions, I've never had such bad customer service and harrahs southern California made that a first for me. I suggest they put their employees through some kind of customer service training. I haven't gotten my situation resolved with them and I'm not gonna stop fighting for what is right.

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11:05 am EDT

Harrah's Resort Casino

I was playing at Harrah's and one floor was coughing, sneezing and definitely sick. I asked many times to step away from the table, but she totally ignored me. I asked to the Casino Manager (Erik) PM shift and basically dismissed my complain. He said we are not following Covid rules but it wasn't about Covid it was about spreading bacteria's all over to fellow employees and guest.

It is unacceptable that kind of behavior. The Casino Manager Erik is very unprofessional and doesn't represent Ceasar's values.

This happened on 10/20 at approx. 9 pm

Thank you

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8:31 pm EDT
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Harrah's Resort Accommodation

was there this past weekend...carpets had bobby pins all over the floor, trash under bed, mini fridge did not work, a clump of womans hair on shower wall, hands print smudges on glass shower door, toilet wasnt work right, toilet paper roll hanging...no blanket on bed just flat sheet

when you pay 400 a night you expect a certain level of cleanliness amd amenities and clearly they do not clean rooms properly...

very very disappointed ...

Desired outcome: Reimbursement or comp stay

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1:29 pm EDT

Harrah's Resort The state of the room and follow threw of staff .

On August 6th I had a quick change in travel plans and being a Caesar Rewards member I needed a quick room booking for the night I had two resorts to choose from and with experience with HARRAH’S I chose here . Booking went well check in was Farley quick with friendly front desk even though busy but that’s where the good stopped . I got my room and went to tower two in the middle , took 35 minutes to get on an elevator to my room and being no bellhop to take my two large bags I had to wait . Once to my room I notice it was extremely dirty with water glasses even out with water clearly left behind with lip prints , so I called front desk to check to see what was up and was told sorry but they were too busy to handle my request for a better cleaning or a new room . Once I had resided to the fact of a dirty room I then notices no Ian ports in anything I called again to check on the fate of the room and if there was usb a hiding somewhere to then be told if I would of gotten a upgraded room in a nicer tower I would of gotten a usb in a lamp form mind you I paid $181 for this room , who knows what the usb would of cost me at that point . Now it’s starting to get dark outside and went to turn on the lamps and nothing 3 of the 4 lights were burnt out and yea I checked so I went down to the lobby to talk to a manager and was told I was and someone would be up to handle the lights but were not able to clean the room cause I had been there to long into the evening the maids left my floor already . No body showed up waited three hours went back down and then was told there’s a store to get bulbs at 1 mile away . I was so mad that even came out for the front desks mouth I went back to my room and laid on the bed to sleep , then in the morning to check out I was charged $10 still don’t know why but they can’t tel me either nor refund it , I was so over this mess and asked to speak to a manager to be told quote I have guest checking in you just checked out you can call . Of course I did to being put on hold time and time again for hours ( yes I waited ) 13 times 13 days in a row , because of this mess and cost using Caesars rewards has lost its appeal . I would really like a full refund and a comp. Future stay or spa to get rid of the extra stress and a apology from

Some one about the experience would be appreciated at very least . Oh and I never got points for the stay on my rewards account . Tried booking the second night at Tropicana and the ran my card for half which was supposed to be the full amount but had a problem on my end so card would t process and so cancels my stay and the charges $55 twice that I have been contacting them about wbweubtqo days to nobody re joining the call after first time being asked to wait , it’s been almost two months and I want my money you stole from me Tropicana … after that I was done with Caesar’s rewards and now I’m writing you here as one last shot or to at least let others know not to stay here .

Desired outcome: Refund plus a few comp night or food credit .and an apology

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Harrah's Resort contacts

Phone number

+1 (609) 441-5000

Website

www.harrahsresort.com

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