H and M reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about H and M
Welcome to our customer reviews and complaints page for H and M. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with H and M.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used H and M's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with H and M, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with H and M. Your feedback is an important part of our community and will help others make informed decisions.
staff attitude
to whom it may concern my name is alexandra kate ellison and i am a regular shopper in your Bluewater store however i visited the store last week and recieved appalling service.
i asked about getting another size of top whilst i was in the changing rooms, i didnt want to leave my handbag in there so i politly asked the assistant if she would be able to get me a larger size, i got a disgustingly dirty look and a sigh she then said to me
'does it look like i can leave the changing rooms?' i replied
'oh okay well could you maybe make sure my handbag is okay whilst i run to get one?' when she responded with
'if anything goes missing i aint gunna take responsability!' i said no problem i will just put this one back.
whilst i was changing i heard a collegue ask the changing room attendant what that was all about when she replied
' come on does it look i can be arsed to get a bigger size, she should just stop eating ### then she will fit in our clothes'. (i am a size 14 and the girl in question was roughly a 6 or 8) i didnt stay in the shop long enough to respond to the girls comment although i was extremely offended by this.i wanted to send you this email to make you aware of your staffs attitude towards customers and maybe they should be taught how to interact with them before being put on the shop floor.
i have spoken to a few of my girl friends and they regularly shop in there and say they find the staff pretentious and judgmental witha bad attitude but i have never come across this till this incident.
i will definatly think twice before i enter your store again or recomending your store to friends for certain items.
i used to spend a minimum of £80 per visit which would be once or maybe twice a week so its not as if i am a sale shopper.
i would like to hear back from you as i did like shopping in your store and buying lovely outfits
many thanks
alexandra
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
accusation of theft in H and M
my wife and sister were at an H and M store in Doha/Qatar landmark branch they were looking at items and decided to buy one they checked their bags to see if they had enough money and when they found out that they didnt they left to reach me for more money as they left the store a security man came after them and told them to come back because there wa...
Read full review of H and M and 1 commentGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!