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GOTTSCHALKS Complaints & Reviews

GOTTSCHALKS - California, Sacramento / WORST CUSTOMER SERVICE

I'M GOING TO FINISH MY STORY BELOW BC IT DOESNT CAPTURE WHAT HAPPENED AFTERWARD. SO I GET ATTITUDE FROM THE MANAGER ON SHIFT AS SHE JERKS HER HEAD AND TALKS TO ME WITH DISGUST. I TELL THEM " FIND SOLUTIONS, WHY IS IT SO EASY FOR YOU TO TELL ME THERE IS NOTHING YOU CAN DO AND LOSE A CUSTOMER??" AND I DONT REMEMBER WHAT SHE SAID, BUT I GOT SO UPSET AND SAID "WELL I GUESS THATS WHY YOU WORK AT GOTTSCHALKS" (MEANING THAT THEY DIDNT HAVE TO FIND SOLUTIONS). I WORKED IN RETAIL AND I DONT REMEMBER EVER TREATING A CUSTOMER THAT WAY. THE WOMEN CALLED SOME MANAGER WHO SAID THE PAPERWORK WAS ON...

GOTTSCHALKS - California, Sacramento / Horrible customer service!

I had the WORST experience in Gottchalks (Sacramento) last night. I went to return a product that was given to me as a gift. I called earlier that day and spoke to a woman in the lancome dept telling her my situation (no receipt) and she said that they would give me store credit. I was fine with that. I drove there in the rain, went inside and asked to return the product. The woman there, Angelique, asked if I had the receipt. I said I did not and that I had spoken to Melissa (her manager) earlier in the day and she had said I could bring it back. She said, well it doesn't have...