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1.9 133 Reviews

Goodyear Complaints Summary

30 Resolved
102 Unresolved
Our verdict: When using services from Goodyear with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Goodyear reviews & complaints 133

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7:07 pm EST
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Goodyear - Goodyear Auto Service, Savannah, GA - "Berwick" location

Date of Service - Feb 10, 2024 I had a brake issue with one of our vehicles (losing brake fluid and brake pedal going all the way to the floor) so I brought it (2012 Ford Edge) to the Savannah, GA (Berwyck location.) After inspection...they told me I needed a complete rear brake overhaul: 2 rear brake calipers, 2 rear rotors, new brake lines and a brake...

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4:36 pm EST

Goodyear Tires

I bought four kelly tiers from goodyear on reading road 7135 reading rd. Cincinnati, ohio and i'm having problems with two tiers that brought from goodyear. So, I took my car to have a road force balance tires done on 1-12-24 and two tires were out of spec reading at 26lbs left front tire and back right tire out of spec 20lbs. So I went to were I bought the tires and show the paperwork, I ask them to replace or fix the two tires that are out of spec that all I want is what I pay for. Thanks waitting to hear from someone thanks

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3:55 am EST
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Goodyear - Deceptive employee

I've been going to the Goodyear Auto Service in Hempstead, NY for at least 5 years, today I had an experience that will stop me from ever using any Goodyear store again. On my lunch break today the tire pressure went down to 23 and kept going down as I was driving. Took it to Goodyear to get the tire checked out, and was told my the person at the front desk...

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Is Goodyear legit?

Our verdict: Complaints Board's thorough examination reveals Goodyear as a legitimate entity with notable strengths. Despite a 22% resolution rate on customer complaints, which invites a closer look, Goodyear stands out for its commitment to quality and security. Clients considering Goodyear should delve into its customer service record to gauge compatibility with their expectations.

Goodyear earns 94% level of Trustworthiness

Perfect Trust Endorsement: Goodyear achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Goodyear. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Goodyear's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Goodyear.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Goodyear.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Goodyear as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Goodyear and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Goodyear.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Goodyear's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 1 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Goodyear. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Goodyear - Kyle smith manager 1615 well road Orange Park Store #2443

Invoice # [protected] Date 11/17/23 Customer # [protected] 2012 Nissan Sentra Had my 2012 Nissan towed in for service to your location. Diagnostic was preformed and I was told that there is a mis fire, and the following is recommended. Replacing plugs, coils. fuel treatment. Was informed by Kyle that all is fixed and was explained to all that wa...

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3:28 pm EST
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Goodyear - Storage fee are predatory

On july 9th of 2023 my car was towed to goodyear. My insurance company failed to reach out to confirm the car as there. The car was totaled, and until i reach out to them (goodyear) they say the didn’t ‘know what it was there for. In m reaching out we found good year car care wanted to charg $36000 to repair the 2015 c300. When they couldn’t get that amount...

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10:26 am EST
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Goodyear Tire warranty

I have 2 Goodyear Wrangler that have separations. I went to the Cooper tire store on State line Ln in Texarkana to have them replaced under warranty. The tires were installed Oct 2019. They still have measurable tread to be able to adjustment. The employee told me that warranty was available for up to 2 1/2 years. I told him that warranty was good for the life of the tread.

PRORATED ADJUSTMENT

Tires not eligible for free replacement that are removed from service due to a covered warranty condition will be replaced with a comparable new Goodyear tire on a prorated basis for up to six (6) years from the date of original new tire purchase or when the treadwear indicators become visible (worn to 2/32"), whichever occurs first. (Without proof of purchase the date of manufacture will be used to determine eligibility. As an ex Goodyear retail store manager, I believe I am certain of my demand. Phone [protected] or email [protected]@yahoo.com

Desired outcome: I want the warranty up held.

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Update by Jim Lyle
Nov 07, 2023 2:34 pm EST

I need assistance asap. The tires need to be replaced quickly! I do not want to buy new tire when I can get a adjusted warranty price!

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1:14 am EDT
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Goodyear Scheduled Appointment

I called Good Year on Wednesday 10/11/23 at 12:29pm to schedule an appointment to have my brake light bulbs changed; a man answered the phone and scheduled me an appointment at 3pm. I arrived to my appoint around 2:45pm and there was a white man at the counter asking for service, a white female at the counter told him she can work him in so she did. When I get to the counter and let her know I had an appointment at 3pm, she gonna tell me there was no appointment scheduled for me. WTF! She just cancelled my appoint and gave it to this "WHITE" man and she gonna look me in the eye, and tell me I had no appointment when she knew dam well she gave it to that "WHITE" man. Then she gonna ask if I been there before, I gave her my telephone number she had me standing there clicking that mouse over 25 time (don't know what she was doing) not saying word (probably guilt) but I did have time to stand there, I needed my brake light replaced due to a warning ticket I received trying to obey the law. I told her I didn't have time and left in dis belief that I was not only lied to but felt discriminated. I have my oil changed at this location many time but I WILL NEVER FEEL DISCRIMINATED AGAIN AND WILL NEVER VISIT THIS LOCATION EVER AGAIN WHERE EMPLOYEE HAVE NO DIGNITY OR INTREGRITY! I am sure the facility has a camera, view the footage, view the deleted schedule, view the service work order entered around 3pm.

Desired outcome: Nothing can replace the disgrace service I received that day. Nothing can erase the disbelief of dishonesty and lack of integrity I witness that day. I WILL NEVER VISIT GOOD YEAR EVER AGAIN!!!!

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1:54 pm EDT
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Goodyear Tire warranty

Tires: Goodyear Wrangler Adventure, LT2275/65R18 on a 2010 Ford F150 Super Cab Pickup. Tire Mileage is 20,175.

Yesterday I went in for a tire rotation and the dealer told me that I had a tire separating and others are down to 2/16 of an inch.

Asked about warranty but since that I had bought these tires 3 dealerships ago from the same business location in Boise, they are not responsible and since I had no written mileage warranty, they could/would not help me. Just wanted to sell me new tires!

I feel that this expensive of a tire should hold up longer than 20K miles. I thought that they had a 60,000 mile warranty or something.

No Joy. Very disappointed in Goodyear. I will be looking at Toyo since that have a LT "C" rated tire in my size.

Desired outcome: I was on hold over 45 minutes waiting to talk to someone at customer service.I would appreciate a call back or email response. I doubt that I will hear from anyone)

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Goodyear - Tire

I have been taking my cars to Goodyear for many years and I have to say that last Tues was the I was treated the worst. I took my car in for an oil change and to replace 2 tire pressure sensors. The guy that changed the sensors put a hole in one of my tires. These were brand new tires. Goodyear did buy me another tire; I would just have to wait till that...

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12:35 pm EDT

Goodyear good year tires

With under 27,000 miles on my Wrangler tires, two had to be replaced (L/R and R/F) within three months of each other, when I asked about pro rating, I was told no. Both tires had a shifted belt. This truck has only been used for camping, it is a 2019 Silverado 2500HD and I am the original owner, the tires had tons of tread and looked to be in excellent condition.

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1:21 pm EDT

Goodyear Shop supply fees misc materials

Purchased an Oil Change, refused two "upsales" to Best & then to Better explaining both times that my old car is not worth paying more than the minimum for the Good Oil Change. Final invoice was 50% about the published price so I asked why, and some adjustments removed some charges. Then I asked about the $1.54 Shop Supplies, and was told it was any of the things listed on a big, black & white sign listing too many things to read including gasket. Instead of arguing further, I just paid it since all this had gone on too ridiculously long. Obviously it still bothers me. Ken Towery is my go to for an oil change, they charge me the lowest price, do a good job, and never leave me feeling ripped off. Decided to try you because you're closer to home but is this level of hassle what I should normally expect topped off with some unexplanable cost to frost the deal ?

Desired outcome: Coupon or Discount for a future oil change.

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Goodyear - Brakes

In June of this year I took my 2005 Cadillac for brake pads. I was told I need all new brakes and it would cost at least $750. The car has about 62000 miles on it. I agreed and then was told a brake line had been crimped or punctured and I would need replacement. There was nothing wrong with it when I brought it in. So a. other $655. Drove it home okay but...

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9:16 am EDT
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Goodyear Goodyear wrangler SR-A 265/60R20 tire

Date incident: June 26, [protected]@1:58pm

Location: Florida on I95 11 miles from I4 toward Orlanda florida

Vehicle: 2018 Chevrolet silverado LTZ Diesel 2500

Tires: Goodyear wrangler 265/60R20-very good threads 35340 miles

Traveling south on I95 in florida 11 miles from I4 traveling to Orlanda Fla.

Truck began shaking bad. Checked tires and under side appeared okay.

Began traveling again, shaking worse, the left rear tire blow out causing damage the left rear fender and wheel well.

The threads separated from the tire leaving a smooth surface with long fibers showing from tire

Desired outcome: Vehice repaired and tire cost replacement

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3:50 am EST
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Goodyear Hi -Q

I went to Hi-Q at southgate mall as I had a problem with my engine overheating and fan now working to cool it off and also the thermostat not responding. The manager from there, outsourced a very unprofessional mechanic to bridge my car system, which almost caused me more damages as the fan that the mechanic bridged was still not helping my engine cool off. I went back to complain and she called the mechanic, and told me to speak to the mechanic directly. I explained the problem and left him to do the work, and going back to collect the car, I was very unhappy with the way everything was done from the start, and started expressing my grieve, but instead she became very disrespectful and told me to go to another mechanic, to a point that we ended up swearing at each other. I have paid R3500 and today am still sitting with an engine thats overheating. I asked her to give me a break-down of what exactly i was charged for, and she refused, asked that i speak to mechanic again, she again refused. please assist.

Desired outcome: I would like a refund because the mechanic did a very poor job on my car, and am afraid am still going to experience more damages on the car.

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4:26 am EST

Goodyear Tire so bad quality

Our new model tractor 5050d purchase Dec 2022
But his tires so bad condition
Tire rubber automatically removed
Attach the pictures for your reference.
Please physically visit and check my new tractor tires
Goodyear brands like this condition, am not trusted
But see all videos and photos
Any other query, please contact me
Mob. [protected]

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Goodyear Repairs on vehicle

I brought my son's Rav4 in for an inspection it failed, and we were told it needed a serpentine belt and the emergency brake was not working. My son bought a belt so we could replace it and asked them for a price to do the belt, they changed the belt without permission and said they would only charge for the diagnostics, they had to order parts for the emergency brake. He dropped the car off last Mon. at 8am he was never called with any updates; we called back at 3 pm and they said there was a problem they needed to order more parts and gave him another 10-day inspection. He told them he would be there on the 12th to get it fixed; we dropped the car off again at 8am the first ones in, again no call with an update, so he called around 12pm they said it was still not in, he called back, around 3pm and they said it should be done within 1 hr. I dropped him off at 4 and it was still on the lift they never finished until almost 6pm and since they had to pull the battery to complete the work, they couldn't put the inspection sticker until he drove 100 mi.

Desired outcome: reimbursement for replacing the belt, also readjustment for not completing the job the 1st time

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Goodyear Promotion for oil change not honored

On 12/6/22 I had appt. for oil change, when I went to pay I say that I was charged full price instead of the promotional price. I showed he employee that printed my paperwork and he said he cannot make the change as the promotion was $10.00 of and offer good until 12/19/22. I showed him that it was sent to my email on my phone. There was another employee there at the desk and he was actually the one to check me in for my appt. He then asked to see the promotion on my phone, I showed him and he told me that the promotion is from Goodyear.com and could not be honored at the Goodyear store, which made no sense. I have used these promotions in the past for my tires, oil changes and other services. He then got a little testy with me and showed me the that the estimated total of $52.49 was before tax and additional services, I understand the tax but there were no additional services and he still would not adjust the price from $59.99 to $49.99. When I told him to just finalize the sale and that I would be making a complaint to Goodyear he then told me that I had to wait while he made notes which I saw the receipt that were not true.

Desired outcome: I would like a refund on $10.00 please, I have been a customer since before 2010 and have never had a problem with the promotions or any employee there. Seems like the employee had no clue about the promotion.

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Choking on it
, US
Sep 04, 2023 1:30 pm EDT

Similar problem at a shop in Lexington, Ky -- the deal was advertised online everywhere -- charged triple for no real reason !

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10:21 am EDT

Goodyear Unauthorized work

Took my 2017 truck for new four tires to be installed and balanced and realignment and they said i needed brake pads in the rear and told me they were bad, so I said go ahead and replace them and also told me that the front pads were fine. They went ahead to do the work and not only replaced the back pads and also replaced the rotors as well and there were in good condition and did it anyway. Also replaced the front as well,both pads and rotors. They also suppose to do an alignment and they did not do it because the truck after repair was pulling to the right when brakes were applied and pulled to the right when going in a straight line in the street. I paid for this work and my truck was not the same. I did take it to another mechanic and he told me that this truck could have not being balanced because the frame of the truck has a bent frame. That is why it pulling to left and right. He repaired the frame and balanced it and its fine now. The unauthorized work was 4 new rotors and 2 front brake pads and alignment that was not never done.

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Vicencio
San Antonio, US
Feb 02, 2023 2:33 pm EST
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I wrote on this complaint since October and no response, yet

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11:09 am EDT
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Goodyear rip off

i had our van worked on in peerryville,mo. at goodyear after spending several hundred dollars i went to pick it up and noticed my sprayer for my windsheild was missing on one side told them (witch) was there when i dropped my van off gentlemen looked at it had me raise the hood and the broken piece was right there said he would order one and when they got it in he put it on and then proceeded to charge me for the piece they had broke and told me plastic gets brittle it was going to break anyways and charged me 57.48 for it and i argued i shouldn't have to pay for something they broke and then said atleast i didn't charge you labor needless to say i will never go back there i know 57.48 isn't a lot but to some people it is i think i should get my money back and they be repremanded some way

Desired outcome: please refund

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12:59 am EDT

Goodyear Repair Damage to my vehicle

I needed a new Power Steering Pressure Switch replaced on my 2002 PT Dream Cruiser. During replacement, the mechanic damaged the threads during removal and then tried to charge me for a new rack and pinion for 1500.00. I took it to Meineke Car Care Center a few blocks down the street from Good Year and the Tech verified in writing that Threads are damaged indicating sensor damaged threads on removal from previous work performed. Recommendations: Replace Rack and Pinion.

Desired outcome: To replace rack and pinion which they damaged during removal

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Phone numbers

1800 809 625 1300 888 973 More phone numbers

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