I purchased what was reported to be a new Ping G20 golf club. A few months after purchase the face of the club cracked. I took it to a local Ping Dealer who found that the serial numbers on the club head and on the shaft did not meet any of Pings serial numbers and therefore the club is a fake. When I reported this the Golfcloseoutsale.com's Customer Service department asking for a refund they responded that the refund request was denied. Save yourself the trouble... do not do business with these people.