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GECU Complaints & Reviews

GECU / Rude and shady

De
May 21, 2015

I have an auto loan with gecu and I made the payment back in January, well in March I found out that the loan was "behind" because the January payment was applied wrong (it was applied directly to the principal instead of to the principal and intrest) so my February payment was applied to the fees from January. (Of course no one told me this when I was face to face with them making the February payment) so when I tried making the next payment in March I was told the loan was behind. I talked to a lady named Sandra who reversed the January payment and applied it the correct way and told me I...

GECU - Texas, El Paso / NEW HIGH FEES AND NO NOTICE FIRST!

He
Jul 06, 2013

GECU RIPPED OFF MY BUSINESS! GECU HAS SLAMMED MY ACCOUNT WITH NEW RIPOFF FEES. NO NOTICE BEFOREHAND THOUGH THEY TOLD ME THE SAME SCOOP THAT THEY SENT OUT A LETTER. I GOT NO LETTER. HOW CAN YOU KEEP A CUSTOMERS MONEY THAT YOU TOOK THAT THEY DIDN'T AGREE TO. THIS CREDIT UNION SUCKS NOW. GOODBYE. CLOSED MY ACCOUNT AFTER 7 YEARS, MOVED TO BANK OF AMERICA WHO TREATS IT'S CUSTOMERS GOOD AND WITH SOME APPRECIATION. SO LONG GECU, YOU HAVE LOST US AS A CUSTOMER FOREVER AND WE WILL DO AS OTHERS ARE DOING AND TELL PEOPLE ABOUT YOUR CRAZY FEES TO BUSINESSES NOW. GECU OBVIOUSLY DOESN'T...

GECU - Texas, El Paso / Fees are ridiculous

Vm
Jul 05, 2013

I start getting hit with really high fees on my work account. I'm going to another bank. The fees have gotten to be too much at GECU. I have a business type of account for my work. I'm not sure if the other accounts are getting hit with these big charges now but my work account is. Also the last time I went to the branch they said no more drive they for businesses. Seriously this place has become terrible if you have a business type if account.

GECU - Texas, El Paso / Exorbitant Fees for Businesses

Ma
Jul 03, 2013

THE WORST CREDIT UNION IN EL PASO!!! What a GREEDY credit union!!! My parents have had their accounts with GECU for as long as I can remember. We own a small family business and we have a hard enough time making ends meet. When my mom opened the business account for our restaurant, we were being billed $10 a month each month. Now they are biking us over $100.00 a month without warning! My mother called to complain and the rep said they sent a letter out. My mother gets the mail and didn't receive this letter. What kind of a place hikes the fees up like this on a small family busine...