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Gas & Electricity Complaints & Reviews

Gas & Electricity / Mislead

Go
May 10, 2015

BES Energy / utilities. Engage with agents to target people (small businesses) to sell them Energy via BES. They use sales tactics that sit besides recorded conversations. When the letters are received from BES they offer bullying and threatening tactics and once we chose to change our minds due to receiving a letter, THE FIRST, offering threats and bullying. When we responded wishing to change our minds the subsequent letter included a Taped Recording of conversations with 'agents'. We have NOT signed any contracts or informed our current provider of energies of any terminations. Having...

Gas & Electricity / Monopoly

Su

This utility company does not provide a proper service. Their charges are astronomical and their monolopy must be wiped out. I am attempting to do phone enquiry on my account - on each occassion I called to speak to the operator (I called at least 4 times in the span of a couple of hours), I am informed by their automated service that I am going to be connected to a representative but their system hangs up on me. We pay such rediculous prices for our energy and they say they want to provide the highest level of customer service, but in reality their service is pathetic. It sucks that we have to...