Game Stores South Africa / Game.co.za
reviews and complaints

If i could give zero stars I would, the one star is even too good. Ordered a new fridge more than a month ago at full price and they sent me a damaged display. I asked for a replacement or discount they took ages to decide on a resolution and eventually collected the fridge after me waiting weeks. Still haven’t delivered a new fridge. Don’t respond to emails. They act MIA like a fricken scammer. Is this a big store or a joke. Don't ever buy anything from them literally. They don’t deserve our support or money. Terrible franchise. My worst purchase experience ever. I keep emailing them to say how much money its costing me to eat out everyday and they couldn’t care less to resolve the dispute fast.

I am so disappointed in the service i received from game wonderpark. I bought an HP laptop 4 days ago and it was ok on the 1st day. The following day the laptop showed a white line in the center which later disappeared. I thought maybe it was a wrong setting. Yesterday i used the laptop around 4 and it worked perfectly fine. An hour later when i got home the entire screen looked damaged. The laptop did not fall or hit anything and i was the only one who had it. I have since requested assistance from Game Wonderpark and the sales people including the manager refused to help saying its a physical damage and warranty doesn't cover it. I tried to explain its not physical damage however they were not willing to listen or understand.

The sales lady said unfortunately its a loss and a big one and there is nothing we can do.

Please advise i paid R5000 less than a week ago and its all down the drain and no one is willing to help at that store. Again i am saying there was no physical damage to that laptop.

I am beyond frustrated

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Today Saturday the 30th March 2024. I Mrs Makhathini BV Game store regular customer, I bought lots of items at Game store Phuthaditjhaba, I took a bigger trolley because I bought lots of items. On my way out trolley attendant requested to accompany me, I told him that I don't have money to pay him, because I know they demand money if they accompany customers. On my way out another drunk trolley attendant followed me and grabbed the trolley on my hand and said, he must bring back the trolley to the store. I told him that I need to buy other stuff at Spar before I can to to the car. He shouted and denied me to push my trolley and said I must look for another trolley, he's responsible for game trolleys. With the help of security guard at the mall I decided to go back to the shop to report the matt9. At Game store Phuthaditjhaba they told me that trolley manager is not on duty, I must come back on Tuesday when he's back to work.

Absolutely pathetic service from game. They have double standards and going against their word policy.

I have done a price beat of a item in the 29 Feb 2024 and till today I'm getting no feedback. I've been calling and chatting numerous of times. They are refusing to honor the price beat...

I've provided them with all the information and everything matches from. The competitor. But after 3 days they say my claim has been approved but they are not providing me with the coupon to purchase the item, as per their terms and conditions and rules on the website. They are breaching that.. They say a turn around time of 48 hours. But it's now been 5 days.. Their customer service agents are absolutely dreadful and no help at all... The competitor price of the item was r2000 and at game it's r4000.. Everything is up to date but they are stalling on giving me my price beat

I ordered a parcel 10days ago and I haven't received it, they keep on postponing about delivery. This company is not ready for online delivery and it's costing us, was suppose to be done with what I needed to do and am not sure if there's quality now on your stuff. My order number [protected]. Am here in Carletonville and they say my order is in potchefstroom. I spoke to wumdrop and they keep on postponing

To whom it may concern I bought a 20in eclipse bicycle that didn't have all the parts mind u I bought this bicycle @ game jhb city 89 helen joseph st an I was told to look for assistance where the bicycles have been displayed so I went a sales assistant his name jojo short male dark I told him my daughter bicycle has missing parts he told me I should go home an come back with the bicycle coz what i'm showing him is false picture I mean the only thing that made to buy this bike is that i'm close to work so f*k y'll are disappointeing on of that there is a big tool that doesn't work but I was told it come with the bike if it doesn't work I should buy another one what's the whole point of buying that bike at game store an one thing to jojo the sales assistant we have problems leave ur problems at the door an try to be postive an be nice u pissed me off as a single mum trying to buy something for my daughter an u telling nonsense jojo pull up u socks leave ur attitude at the door

It has been close to two montbs that I have reported a faulty Hi Sense fridge that I purchased online. My matter is being handled by your complains department who have since logged a credit return (Credit note-[protected]@[protected]) and I have been waiting for a replacement fridge as Hi Sense had authorized for the fridge to replaced. I have had to endure food getting spoiled and this had had huge financial implications for me as am constantly throwing away spoiled food. I have made nimerous attempts to directly engage Ms Ronell September via phone as she is one dealing with this matter but she is never available to take calls and the only means of commujicating with her is via email which she takes days to respond to.

I am writing this complaint on behalf of my sister, Constance Ndwandwe. She purchased the above mentioned kettle before she fell sick. Unfortunately the kettle malfunctioned and she needed to exchange it at Game in Jabulani mall but originally bought from Southgate mall. She came to Jabulani mall (Game) to exchange but was rudely told she wont be allowed to exchange as the kettle was bought in Southgate. I do not understand how this is possible as they are the same sore and the product is guaranteed for a year. What justifies this and how do you tell a sick woman that she must go back and exchange where she originally bought the product. She asked for a reason and was bluntly told this was due to the looting that happened in July. This is uphauling and the service in Jabulani mall (Game) is shameful.

Her number is, [protected]. She will be waiting for your call and get a way forward and an apology.

Complete lack of service.

I made a purchase online for delivery and was told it would take 2-5 working days.

Now at the end of day 8, still no delivery and no idea when its going to be delivered.

No managers at Game are available to assist.

Lots of apologies but no service.

They can't even process the cancellation without issues.

Order number [protected].

bought a bicycle online two months ago.

It was delivered on the 31st of July and the paddle came off on the 3rd August a few days later I requested a return as I am no longer interested as the quality is poor if it breaks within days off usage.

The lady asked if I could return it and I later responded telling her I cannot and she proceeded with arranging for collection, the item was collected on the 7th September and e every time I inquire on my refund request I get told that they're waiting for feedback from the store where or why is it taking two weeks for feedback from the store and why am I not being given feedback I have to follow up I'm sitting without a bike for my son or the money I paid for it.

I bought 2 Proline laptops for my kids last year November 2022. My kids always complained about losing internet connection and sound just disappears. I decided to take the laptops back to the Game Store in Canal Walk and they were sent away for repairs. After 21 days I received them back and they had the same issues and were still super slow and in addition to that the one charger came back broken. I then took it all the way back to Game Canal Walk which is 20km from where I live. They sent the laptops away once again and I had to wait another 21 working days. When I got them back the second time, the charger was replaced, but when I got home, after the kids had installed their games and tested them, the laptops were still super slow and staggering. Game just refuses point blank to give me a refund. I want a credit in the beginning and would have taken something else instead, but now with the terrible service, I don't want to buy from them again.

I made online order one the 24th of August for a Fridge which was R3699.00, My order failed but the money was debited, An agent called me friday she said the issue will be fixed she will get back to me but nothing happened. Yesterday another agent called me to provide my Bank statement and she will get back to me she didn't. Today morning I went into store I spoke to another agent who told me that the agent who is busy with my case will call me after shes done with a customer I am still waiting. I just want the money back if this issue cant be fixed its been 3 days now still no changes.

I have bought a cardio machine for R2999 online the first order failed but I got billed then they told me they would refund me in two days so I decided to try the second time and it went through successfully. On the 16th August I received my goods but I was also surprised to learn that I got billed for the third time for the same order. No refund has been paid for this and following up but not getting any assistance

Good evening,

We recently purchased a TV from Game in Canal Walk. Since then we have not received an invoice or a statement? We have been over charged severely and didn’t agree to the amount, in fact we where told the TV would cost us R399 per month over 36months. NOT the case! We have been charged on a debit order R504 this month. What on earth. Also we see from the total on our Game card credit an amount of R7420 which is not what was agreed to either which was deducted for the TV.. in fact the TV was on Promotion firstly; secondly we took the last TV they had without a box which was on the display and was bubble wrapped by one of the employees.

I would like urgent clarity as someone has made a huge mistake here and I feel scammed to be completely honest with you.

Clearly someone has a serious issue with honesty and basic Math.

We look forward to hearing from you.

Super unhappy customer.

PS: His name is Sean, not James as stated on the card.

Regards,

Alexis and Sean Smith.

I bought a laptop by your store in Heidelberg 09/04/2022 when we got the laptop I phoned your store in Heidelberg to ask them the password to get in to the laptop I hade to take it back

They unlock it after Maby an hour then it where full of movies and music I paid a full price for the laptop they said it where just on display but I think it where a lunch room toy its just over a year now I had to replace the hardrive just after the warranty where out and now they say the motherboard also went I’m not happy about this and I’m not going to leave it there can you please get back to me about what we must do paying for something R5000 and it had being used the sales person said that all the movies and music on it where putted there so customer could play with it so basically it where 2 ND hand when it was sold to me and after I paid and complaint nothing ells matter to them I where not happy about it but they also didn’t bother helping me again after how many times I went to your store at the mall and that to say when ever there where someone trying to help you

Kind regards

Louis Nortje

[protected]