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Furniture XO Complaints & Reviews

Furniture XO - North Carolina, Fayetteville / lack of product


We ordered a table in March 2010. At the end of June 2010 we still have no table and no promise of one. That is over a quarter of a year. We have nothing more that a handful of e-mails asking us to cancel our order, informing us of yet again more delays, baseless "customer service" discounts that nobody has proof of nor do they think they were applied and of course at our home ...still no table. Even after talking to the general manager there were no solutions. They "encouraged" us to buy similar but much more expensive tables at no discount nor at the price of our chosen product. As something...

Furniture XO / Awful everything


We ordered a children's bedroom set (twin bed, dresser, night stand, and 5-drawer chest). The headboard on the dresser arrived cracked; one of the drawers on the dresser gets stuck and does not close properly, and the the top drawer of the chests' paint is peeling off. The company first sent the replacement pieces to the wrong address. Then they sent the wrong drawers. Then the replacement headboard arrived cracked. The dresser drawer was replaced with a new one to see if it would solve the problem of the drawer sticking but it did not. I do not recommend Ashley furniture (the...