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Frost & Sullivan
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Frost & Sullivan
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2.3 3 Reviews

How responsive is Frost & Sullivan's customer service?

1 Resolved
2 Unresolved
A rare visitor 🌥️
We'd love to see Frost & Sullivan on ComplaintsBoard more often, showing their successful complaint resolution. But that's not happening yet, unfortunately. For reviewers, this means staying cautious and reading reviews from other customers (including the few already resolved ones) to understand the potential outcomes. If you get in touch with Frost & Sullivan, be persistent and note all important details during communication.
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Frost & Sullivan reviews and complaints 3

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T
2:25 pm EDT

Frost & Sullivan frost & sullivan award

2019 January, my startup was contacted by Peter Adrian from Frost & Sullivan that my company is being nominated to be apart of their Best Practice Award process. After confirming that the being part of the award was going to be FREE, I devoted my time in exchanging emails and phone calls with Peter Adrian for MONTHS. I believed him as my basic Google search showed that Frost & Sullivan was a well-known global company with a good reputation, so I was pleasantly surprised and at first, happy to have been contacted first.

Upon finding out that we've "won" the Best Practice Award, I spent my own and my team's precious time editing their own report paper for publishing to their internal group. I was not allowed to have a copy unless I joined their online group which of course you have to pay a subscription fee for.

Then, even more warning signs started to appear. After the announcement of our winner status, I was contact by Roger Frigstad who started to mention options of various packages and attending an award ceremony in Texas in mid September.
I was told I couldn't talk about the award with anyone outside of my company unless I paid licensing fee ranging from $20-50K. I could not understand at the time why a well-known company offering prestigious awards would see the need to convince me of the value and prestige of the award.
It comes to be that from subsequent conversation Roger that I'd have to buy a "copyright" to the award to speak about out achievement. When probing further, I discovered that one actually has to pay for the award ceremony as well. Not only do we have to license the award to speak or post about it, we have to pay our own award ceremony. To even obtain an award plaque via mail (and not attend the award ceremony), I'd still have to purchase a licensing package.

There was no way around receiving this award UNLESS I invested some sort of money into this. I had a very negative reaction to this, and was extremely disappointed that such company had an okay reputation and revenue.

When I reacted surprised as to why I'd need to pay, I was then assured that the payment is not for the award itself, but rather for the right to ‘license the copyright' to the award.

The disillusionment culminated in the actual awards banquet held in honor of the recipients give you the impression that the actual award is handed out even if the ‘copyright' has not been paid for, in which you'd be fooled to attend the event and given no award or award plaque. As it turns out, only ‘paid' awards are handed out (or, as Frost & Sullivan staff members prefer to call them, "licensed" awards).

Frost & Sullivan is a scam and I hope with this, no one falls for their phony awards.

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ComplaintsBoard
R
3:46 am EDT

Frost & Sullivan Fake awards

Frost and sullivan gave an award to an organisation which is exploiting old people with substandard food at elder care.how anyone can give award to an organisation which is unethical in practices.frost and sullivan too must be unethical.

KSHETRA by heritage eldercare services has been exploiting old people with low quality food or substandard food like adulterated milk, low cost vegetables with no nutrition and they provide beaten rice or poha as breakfast most of the time.they are charging hell lot of money and providing very low quality food from past 9 months.sometimes older people have to throw broken milk and spoilt curd cuz they serve such dirty food.milk is like water mixed with milk powder, they serve adulterated milk most of the time.sometimes very low quality rice like you find in ration shops.these people got some award from frost and sullivan after providing good food for a year.later they are providing worst food with award hanging in their building.i dunno whether owner is unethical or the warden of this eldercare is a scamster. if you make older people to suffer, your life after becoming old will be as miserable as hell.whatever am writing is absolute truth, even god won't show mercy on these kinda people.

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J
6:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Frost & Sullivan - Fraudulent/misleading &awards& sold to businesses.

Frost & Sullivan sell "awards" to businesses, as alleged recognition for something special about the target company, something that F&S has supposedly done extensive research about. In reality, many of those awards are handed out (not for free, they are sold as commercial products!) with little or no real justification. The only justification is that award...

Read full review of Frost & Sullivan and 17 comments

Is Frost & Sullivan legit?

Our verdict: Complaints Board's thorough examination reveals Frost & Sullivan as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Frost & Sullivan stands out for its commitment to quality and security. Clients considering Frost & Sullivan should delve into its customer service record to gauge compatibility with their expectations.

Frost & Sullivan earns 96% level of Trustworthiness

Perfect Trust Endorsement: Frost & Sullivan achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Frost & Sullivan. The company provides a physical address, 8 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Frost & Sullivan has claimed the domain name for ww2.frost.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ww2.frost.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • The website belonging to Frost & Sullivan has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Contact Frost & Sullivan customer service

Phone numbers

+1 (877) 463-7678 +44 208 996 8500 More phone numbers

Website

ww2.frost.com

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